Ola Cabs / ANI Technologies Complaints & Reviews

I used the ola cab service on 17th sept they charged a huge amt of 200 rs just for less than a kilometer. Thinking it was a mistake i approached their customer care multiple times, but no one helped, they only made fake promises that some will get back but no one did
Then i approached the CEO too Mr. aagrawal, but in vain. After giving them multiple chances now I am forced to raise a consumer dispute.

They have not found another way to scam, they do not address your concerns so that they can add late payment fees. so now i have a unnecessary late payment fees added because they did not address my concerns

I need them to first waive of that ride charges and compensation for wasting so much of time in following up and caring to resolve the dispute which has let to mental torture.

On Feb 4th, I had taken an Ola auto from Bangalore Junction to my home, prior to the ride, The auto driver had said that his postpaid didn't work and we have to pay cash. since there was a mad rush, I obliged. upon reaching destination, as agreed prior - I paid Rs 170 in cash. After I stepped into my house - I realized that the fellow had made a electronic debit of my postpaid account as well.

Several complaints have been raised. There is simply no interest to sort out the issue

I took the ride on Aug 2th 2022 and the payment method was Online. Driver said its showing as Cash at his end and hence I need to pay Cash. He also mentioned that this would be adjusted in the system in 12 hours which never happened. I lodged "n" number of complaints with OLA but they are NOT RESPONDING. My OLA account is locked and still showing the amount as due for that trip.
Ned your help to please take this up strictly since I have already made the payment to the Driver. Why does OLA not connecting with the Driver and check with him and clear the due from my OLA account?

Ticket no. 4826742

I have already paid the amount of Rs. 235 in cash with respect to the trip dated 03.08.2022 at 10.15 am. But it still showed as pending in my ola app. As the option was repeatedly coming to pay the amount due through ola postpaid wallet, it was inadvertently selected the option of ola postpaid. And now the said amount is showing as paid by ola postpaid money. But rather, the amount was paid in cash to the driver.

Kindly rectify the same as i have already paid.

Ola driver charged me the double amount than what was showing the estimated fare at the time of booking. When I initiated the complaint against the driver to the customer support, she agreed to support and told that Ola does not encourages the drivers doing such activities, but afterwards she mailed me the one sided resolution. You guys are just encouraging the drivers to perform such blunders. I am not at all satisfied with the resolution given by you. You should have taken me on a conference call with the driver for better resolution. When you had to listen to the driver only for resolution, then it's just wastage of time to avail ola services in the coming future. I will post this episode on the social media platform too.

I have paid the amounts as soon as I got down the ride every time. I had no idea about ola postpaid services and I didn't even know about it and even the driver didn't mention about the payment.
How can ola set default ola post paid even without intimating us. Whenever we saw the payment we used to pay by cash to the driver or to his google pay phone pay account. I have not completed any ride without paying.

But now I'm getting text messages and emails from ola that clear your dues along with some fine. Why should we pay the amount when we have already paid to the driver.(either by cash or by phonepe google pay to drivers number)

This looks like some kind of fraud is going on with this kind of post paid services, without providing proper information/ notifications to the customer.

I request ola to please provide proper support and stop this harassment to your customer.
I was a loyal customer to Ola for a long time. No longer I am interested in using your service. This way you are going to lose all customers for no reason.

I have paid for all my rides. There are no dues. They don't reply to our messages also. Instead keep on sending repeated messages without asking our grievances. Very pathetic service.

Kindly resolve the issue

Please check my ola history, I have taken thousands of rides with ola and have paid thousands and thousands of rupees. 292 Rs is not a big amount. But why should I pay again?
Look into the matter as soon as possible and resolve the issue.

Fed up of harassment calls and sms

On 17th sep 2022 I booked ola cab from element mall to Sahakarnagar (Bangalore) I made ola payment through gpay of amount 268.1 INR ola payment was successful, however on reaching the destination ola driver insisted me to pay in cash saying he did not received any payment from on checking ola app, ola had not initiated any payment to the driver. After an unsuccessful wait and struggle to connect to ola on customer care numbers, I ended up paying ola driver on his gpay account, I was assured by driver that i will receive a refund within 7working days .
I have not yet received any refund of my double payment.

Request you to please resolve this issue.

Hello sir/mam, today i booked ola rickshaw from jagruti book centre to gogate memorial clinic, With CRN[protected], i didn't recognise the face but another driver came, when I told the OTP he said that Don't tell the OTP I will cancel the ride from my end and will drop you with the same price at your destination.And he said give your phone for the location i gave the phone .He was irritating me .Also I was at the location, at the location he called me i didn't receive the call as I was in the same auto.he didn't enter the OTP.i request that you charge a fine for him.Also by doing this u charge the user as a ride cancellation fee.

I took an outstation round trip ride from Delhi to Haridwar on 23.09.2022. The rise started in the morning at 6:30am and returned back at 11:42 pm. Issues faced:

1. Even after a day the trip is being shown as on going and driver didn't end the trip.
2. The driver didn't know anything about an outstation trip
3. I paid total of Rs. 6133 for the trip to the driver but the trip is shown as not piad on the app
4. I haven't received any invoice for the trip and I need the trip to get the invoice to get the trip reimbursed as it was work trip
5. The driver was unproffessional even when we booked Prime Sedan only with the view to get a professional driver.

Login Number [protected]
Name: Ashi Poddar

Hi
I would like to file a complain on ola driver dileep kumara car no KA408965 CRN no [protected] I booked the cab to go to the airport.i tried paying online as it got denied driver said me to pay in cash I paid him in cash and 100 rs extra and thanked him for the service now he is denying that I paid him and the amount is reflecting on my account to pay online again .when I called him he's is saying please please ma'am .I have raised multiple tickets in ola but to no avail . Please help me

I tried booking an OLA auto. The driver accepted the booking but did not move. I called the driver and he asked for twice the amount. When said no he asked to cancel and cut the call. Very unprofessional drivers in OLA

My ride fare higher then estimated fare and also ac not work in car

Dear team,

This is regarding my grievance related to Ola money postpaid.

I had taken a ride on 30 th July 2:32 PM CRN. [protected] and was charged Rs. 842 for the same. I have paid same by cash and same was deducted from my Ola money postpaid account as well. I had raised several service requests and the first one was SR.[protected] for refund at August . I have been following up diligently but I have been receiving no positive response on the same.

Below are the support requests raised till now for this issue.

1.[protected]
2.[protected]
3.[protected]
4.[protected]
5.[protected]
6.[protected]
7.[protected]
8.[protected]
9.[protected]
10.[protected]
11.[protected]

Other tickets also raised via your team.

12. 4724542
13. 4779266

Initially it was informed twice or thrice to me that the refund would take 10 business days. The refund has not been credited yet. Instead of giving false assurances, why the team is not providing any workaround like clearing of ola money postpaid dues till the issue is resolved. My CIBIL will get affected due to this.

Meanwhile I have also requested to resolve the harrassment from the collection team about constant reminders of collection of postpaid dues. I am still getting those reminders and messages.

Thanks and Regards,
Rupali Gite

Ride CRN[protected]

I enabled postpaid to avoid paying extra cash everytime as drivers don't accept online payments and also refuse to give the balance change. This backfired when I booked a ride for my parents. The fare amount came out to be 283 and I had informed my parents that they need not pay as it'll be taken care of automatically. The driver demanded that the amount must be paid in cash. They ended up paying 300 because the driver didn't have any "change" on him. The interesting part is he also took the money from postpaid that was deducted automatically once the ride ended. I was getting a call every 30 minutes and the messages saying my CIBIL score will be affected. I dropped two mails to support and received no response. It was nightmarish with all these calls that I was getting in the middle of important work meetings. The driver cheated by not updating the payment method and got paid twice. Why should I bear the responsibility for this with such a faulty system that you've put in place. I've paid the deducted amount in Ola postpaid because I gave in to the pressure of 20-30 calls per day. I request Ola to look into this and refund the amount that I paid. I can share any details you may need. Please resolve this asap.

Today( 20 September 2022 ) i booked a cab through ola and i decided to pay through paytm wallet before the ride but i dont know what happened but the payment was not confirmed till that time, so i paid cash to the driver as he asked for it, later on i recieved message for the deduction of money through paytm wallet. Now i dont know what to do. I paid a sum of 1086 in total, 543 as cash and 543 through paytm wallet.
Driver contact No. [protected]
Name Mukesh Kumar Patel
car White Xcent

I traveled in ola auto on 5th September 2022 around 5:10 pm from avadi to nanganallur. I paid in cash to auto driver but its showing outstanding in ola app. And personally notification through ola money in whatup as well. Unable to reach customers care and driver too. Still problem is not resolved. One basic ideas is we can't end the driving without payment. Then why its showing outstanding. How to resolve

I have booked a cab on 11th of August from Kochi Infopark to Cochin Airport CRN [protected], I had paid all the fare amount with previously due cancellation charges which sums up to 602rs which I have paid using PhonePe (Transaction ID - T2208111224200794982656). At the end of the ride your app in Driver's phone shows to pay 129rs more which also I have paid using Google Pay (Transaction ID[protected] to you driver Antony CJ.

After all of this your app asks to pay 50rs cancellation charges again, and keeps on sending mails and sms everyday (Screenshot attached).

I have raised this issue multiple times with your customer representative (Ticket Number[protected],[protected] ad always get assurance that I will not get this mails and will receive 129rs refund in my account within 10 working days. Its been more than 40 days still I did not receive any refund also mails sms did not stop.

I want my whole ride amount (729rs) refund because of the humiliation and disrespect I have suffered because of the cancellation charges due SMS and Mails in front of other peoples.

I booked an ride on 31 July 2022, the fair was 146 at the time of booking but at the end of the ride it was 242. I raised an complaint multiple time then they processed the refund but still didn't get and customer number is not valid.
I have attached the screenshot.

On 17.09.22 at about 15 hours i came from sdc mahalakshmi cinema hall to to my home in karikalan street sri sakthi nagar by ola auto. In chennai . I left my bag in auto his name is raguram. I spoked to him. He told that he is staying in chennai anna nagar .
Till now baggage not received..
Auto. Crn[protected]
please speak to him. The bag contains of pet food.

I have paid money Rs 126 for the ride on sep 13 th 2022 through UPI but also money deducted in ola postpaid and also faced same issue on sep 14th 2022 for Rs 94.
I have tried contacting support and also tried to raise a request but I'm unable to submit the request.