Ola Cabs / ANI Technologies Complaints & Reviews

I had a ride with Ola on 30.11.2022 from airport. Amount charged ( Rs 1609/-) instead of Rs 922/- which was the fare estimate when we checked. After many emails and calls explaining the issue Ola has been refusing to resolve the issue.

The amount I got while booking was
Rs 922/-. The reason for booking is the amount, driver has rerouted and has misguided us. How can there be a difference of Rs 700/- almost close to double the fare I was displayed at the time of booking (Rs 922/-).

Such bad behaviour by the driver side even after asking him which route be was taking us through with rash driving and Ola as a service is extremely poor not concerned about the customer even after raising complaint

Can I know why the customer is charged Airport parking charges? Is it even acceptable, totally absurd.

Terrible service by OLA. Very high prices, they are fraud.

On their application they say that no parking or toll charges but they levied charges on every customer.

Ola has been charging extra money in fares to the customers and it’s unfair. I was charged 193 rs for 7 kms wheresas, Uber was charging only 150rs for the same distance. Recently ola has been doing it very often in PUNE and is chal eating with its customers

The driver didn’t end the trip and I was unfairly charged Rs 1084 instead of my initial fare of Rs 316.
I am not getting any resolution for this issue

I had booked cab at 12:10 pm on 28th Dec, 2022 from Mahadevapura to Nrupathanga Road, the initial fare while booking the cab was Rs316. I was charged Rs1084 since the driver didn’t end the trip. On raising this issue with Ola they said that the customer requested for destination change which is not true. Again the Ola customer care chose to believe their driver instead of customer. PS. I have been using Ola from past 5 years.

Ola ride take automatically takes wrong destination..

On 26th Oct'22, I booked a Ola Cab for Bengaluru Airport drop vide CRN [protected]. Initially the fare amount was shown as 908/- at the time of booking the ride but eventually I had to pay Rs 990/- after reaching the airport, a surge of Rs 82/- . But most importantly the complaint is regarding the deficient services as the AC of the cab was not working, the cab was not clean (as they always claim) and the driver was not wearing the mask properly. For more than one hour, I alongwith my family travelled in that cab with the window glasses in rolled down condition, this getting exposed to the polluted air of Bengaluru City. After starting the ride, the driver informed us that AC was not working as we requested him to roll up the window glasses.He refused plainly.As we had to rush to the airport we continued with the ride thinking that we will complain against such deficient and unhygienic services to Ola. However on complaining to Ola, they only have a coupon of Rs 82/- towards the compensation of excess fare and didnot refund the entire fare amount which we had demanded considering the deficient services which their driver partner had rendered to us.It has been more than one month now but still the refund is awaited from them.They not only have to refund the entire amount, which they charged us through cheating but also pay the compensation to towards the harassment meted out. Further, due to exposure to pollution, my family (wife and son) took ill and suffered from fever, severe cold and cough for which I had to spend on their medication. I demand justice, in the form of a refund ( Rs990/- ) and compensation (Rs 5000/-) towards mental harassment & medication charges, to be done with me by Ola for fraudulently taking money from me, deficiency in their Cab service and unhygienic condition of the cab.

My outstation option is blocked even though no outstation booking has been canceled by me only canceled by customer that too before reaching location and while going to location even then my outstation option is blocked is closed I want my outstation option to be opened

My outstation option is blocked even though no outstation booking has been canceled by me only canceled by customer that too before reaching location and while going to location even then my outstation option is blocked is closed I want my outstation option to be opened
My id no. [protected]

Ghbvhh

I had booked an ola car from Kalina To Andheri (Amboli) oneway on 4th November. The normal taxi fare is Rs.192 to 200 for this route. While booking it showed Rs.196 and accordingly I booked. However, when I sat in the car and while submitting my OTP the fare changed to Rs.453/- which way too high for that distance. Since I had already sat in the car and the driver had started the cab, I did not cancel the same. However, on completing my trip I raised a complaint on OLA support about the high fare charged. Since I have option of postpaid, I did not pay the amount. I had repeatedly raised complaint with OLA for reviewing the fare charged and to charge me according to normal fare. They have failed to respond and now they have added Rs.50+Rs.50 as penalty for late payment and now they are asking me to pay total Rs.553/-. they are now also threatening me with legal consequences. In the past OLA cabs have history of charging me high fares after completing trips. PLs. take action on this and help me.

Outstation audit is pending

Outstation audit is pending
Me Ola me prime Sedan ki car chalata hu aur mere Ola partner App me duty settings par mini category ko on kar k apply kar raha hu to. Outstation audit is pending ye likh k aa raha hai par mini chalu nhi ho raha hai please meri problem ko thik kar do

I have booked a fare to Durganagar from Howrah. The estimated fare was 538 rs but at the end of ride it charged me 744 rs. Resolve this issue ASAP.

My CRN no. is [protected]. This is regarding the Ola ride I took on 12th Dec'22.

Driver name: Jhakir Khan
Pick-up location: Quilla Mohalla, Rohtak-124001
Destination: Indira Gandhi International Terminal-3, New Delhi
Total fare at the time of booking: 1200 Rs.
Final fare after the ride ended: 1788 Rs.
Distance between pick-up location & destination as per google: 78.6 km.
Distance between pick-up location & destination in my Ola ride: 136 km.

There is a "57" km, difference between my ride and the google result. Because of this extra 57 km, my fair price increased from 1200 to 1788 and I was charged 588 rupees extra. A variation of 4 to 5 km is justifiable, but a 57 km difference is unacceptable and unjustifiable.

Since it was an outstation ride, so we paid toll tax of Rs.100 also. So, in total we paid Rs. 1888 to the driver through Gpay & Cash.

When we asked the driver how the distance increased so much, he wasn't having any answer. He clearly took a long route in order to charge extra money and fooled us. And the driver was threating us that if you don’t pay extra money, he won’t give your luggage.

I want a refund of the money I was charged extra and that strict actions should be taken against the driver & give negative / Zero rating. It was overall a bad experience in outstation ride.

On (16th November) around 09.49 am, I had booked ola. For this ride, I paid money through cash to the driver. But in the app the status showing pending. Regarding this I called the driver and ola customer care several times but they didn't pick up my call. Pls do the needful.

I forget my mobile i ola cab
now it is switched off by driver
crn[protected]

I had booked a cab on 2nd December 2022. The total fare was Rs.373. Rs.128 was paid through ola money wallet. Balance Rs. 245 was paid in Cash to the driver. Still in app it is showing as pending. Please resolve the same.(Refer the screenshots attached)

I booked a ola with payment option to pay on the Ola app only using Google pay after ride.

But after the ride on drivers mobile app, it showed that i have to pay in cash hence i paid to the driver on his Google pay thinking that i might have selected payment by cash

Later i am shown outstanding payment on Ola app too. Why should I pay twice when I have already paid.

My ride details of that ride are not accessible on my mobile app too, page stuck on loading, must be a bug with that ride, and not any network issue on my end as all other ride details are accessible

CRN :- [protected]
Trip Date :- 27 October 2022

I took a trip from Delhi airport to Pratapnagar on 27th oct 2022 and the bill amount was 767. After the ride driver told me that he will only take cash so I paid him the bill amount in cash and he told me that he will complete the trip from his end as paid. But now I can see that OLA has charged that 767 amount in my ola money postpaid which is due on 4th December 2022.

Why should I pay late fee for the amount that got debited again even after paying through cash?

I am trying to raise a complaint on the app but it always says an error occurred. please see the attached screenshots.

I ask you to verify this soon and waive off 767 rupees of my postpaid wallet as my time is running out.

Hello
My name is Rahul Mishra my cab UP65FT5225. Maine second hand purchase kiya lgbhg 2 month please ola m attach kiya toh mujhe pta chla ki car pr kafi complaint phle s hi h Jiski wjh s car rating 0.4/10 thi .maine bhut kosis ki lekin car audit nhi kra skta car ki condition update kr sku aisa sirf ek hi viklp bcha ki cab ko ola platform s hta kr doosre nam s attach kru jo ki Maine kiya bhi lekin abhi bhi cab category m outstation toggle switch on krne k bad apply pr click krne k bad (outstation audit is pending ) hi likh kr aa rha h abhi bhi pls meri is cab m outstation category ko on kr d or AAP logo s ek request or h ki pls meri cab k local trips k prime or mini switch ko On/off krne ka system bhi on kr d jaise ki other category ola outstation rental or ola local rental k switch ko on/off main khud s kr skta hu usi trh ola ki local trips k category switch prime and mini ko bhi main off/on main khud kr sku pls woh permanent fix na rhe (main appse WADA krta hu ki main ola company k liye jyada s jyada or poori imandari s kam krke dikhaunga ) pls help yana Kanpur m aapke staff m mujhe koi mdd nhi mili or call center pr bhi call krne pr bhi mujhe koi mdd nhi mili mujhe poori ummid h ki aapke pas s mujhe poori mdd milegi thanks for read my words pls help