Ola Cabs / ANI Technologies Complaints & Reviews

I just want to tell you that your can service ruin my day. I book a cab today from hauz khas to nizamuddin railway station but it was showing 20 min waiting time and cab driver tell wait for 30 min i was waiting but he wasn't on time and at last he canceled the ride and i missed my train to surat. It cause me lost of 3000 rs. I want my money back. It's your fault i have screenshot of instant. My whole day has ruined because of your service because when i book another cab and same problem i faced again. I want my money of ticket value. I will file a fir against your company and driver.

On 21/04/2019 my friend got a fraudulent call from phone#:[protected] where she was take my debit card and she was informed about my debit card for which they needed a otp, it was unfortunate that she provided to them the otps and i lost my total amount 35000 and in that two transactions of rs. 19998 they added in ola cabs wallet. Then i lodged a complaint in the cyber crime cell hyderabad police. But they are delay my complaint. Please help me about providing that wallet details, iam physically disable i tried but i would not able to go to everywhere for my issue. Please help me. Please.

Please find the details below:

Debit card :
First four digit : 5103
Last two digit : 56

Date of fraud call : 21/04/2017
Amount :rs. 19998

Regards,
Gangashekhari yarva

On 02/05/19 @ 12.30 pm i travelled from kolathur to chennai central rly stn by ola micro cab. The fare charged was rs 457/-. Later rs 36/- was refunded to my wallet. For the same distance of 15 km on reverse direction booked by my daughter the fare charged was rs 204/-. The component of "fare increase" under which rs 227.82 was charged as showed in below given breakup, is illegal. Immediate refund of rs227.82 sought.

02 may, 2019
Crn[protected]
₹456 15.1 km 32 min
Bill details
Base fare ₹35
Distance fare
First 15 km ₹120
Last 0.1 km ₹1.4
Ride time fare for 32 min ₹40
Fare increase ₹227.82
Ride fare ₹424.22
Taxes ₹32.24
Total bill (Rounded off) ₹456
Insurance premium ₹1
Total payable ₹457
Refund ₹36
Revised fare ₹420

P. C. Gopalakrishna

I have cleared my ola money postpaid due on 26/04/2019 but its not reflecting in my account and i am getting constant message for late fees. The reference number for the due clearance is :[protected]igafzwyvg0. The amount of rs 708 is debited from my account.
The incident has been reported many times via mail but i have received no response from ola team. The ticket number is 924742.

Dear ola team.

Yesterday i booked an ola cab from kailash puri to old delhi rly. Station. The driver picked my guests (An army officer who was posted in faizabad and going to himachal with family) from my place at 9 pm. Driver dropped my guests at new delhi railway station and charged 255.00

My guests were not aware of this cheating... When they entered in rly. The station then they found driver dropped at the wrong place. Then they rushed to old delhi railway station and reached just 2 min before train departure. They again paid 300.00 for other taxi.

This is really very bad and if ola taxi having this type of staff. Not acceptable for us. I want the reply from you otherwise i will go to the police and will write fir and also will go in consumer court. Pls. Take the action against this driver and update us. Also, refund the money of my guests.

Ola phone no. Is not working at all.

Picture attached for your ref.

Waiting for your reply.
Ph - [protected]
Rajesh

I booked an outstation ola cab yesterday on 1st may 2019 for going to attend an official meeting on 2nd may 2019 (Today) at at farias resort, lonavla vide crn [protected].

I (With other two colleagues) was supposed to leave at 8 am today to report at 09.30 am (The time when meeting was to start)

A message was received that booking is confirmed and cab/driver details would be shared one hour before the ride time.

When i did not receive details of any cab, i raised a ticket no.[protected] for the concern.

I was very surprised by the information received from your representative mr siddharth who called at 07:55 am that presently no cab is available for your requirement and i should book this again.

When i tried the option there was no information or surety about availability of cab again showing 1 hours waiting time.

I had request my colleague residing near singhad road to book outstation cab, spend rs. 303 to reach her on the way.
The whole process took extra time, i reached late by one and a half hours and had to face scolding, harassment & humiliation by my seniors due to missing major session of meeting.

If the cab was not available why ola did not inform me well in time enabling me to make alternative arrangement.

Sir,
My ola postpaid money was due 869rs. Last month and i tried to settle it through netbanking on 26th april 2019. The above mentioned amount got deducted from my bank account but the same was not reflected in the ola account. Again i settled the bill by paying the full amount of 869 rs as there was late fee being charged by ola for late payment and the amount got cleared from the ola money account. The rs. Deducted from the first failed transaction has not been credited to my account yet though it has been 7 days from the event. I even mailed ola customer care thrice regarding the issue but they are not even responding. I am highly inconvenienced. Please look into the matter.

Rash driving of a cab driver - indica car no. - ts08ub6877.
Date 02.05.2019 at 11:30 am

I saw this vehicle driving very very rashly on its way from raj bhavan road to begumpet towards secunderabad and trying to overtake all other vehicles causing danger to other vehicles.

Request you to take necessary action and counselling of the driver as he appears to be insane by the way he was driving.

Ola driver was asked to come to the location marked and ge was not there so i asked him where he was bad to come to the right location and he said i am not going to move now. I asked him he is in wrong location and he said i will stay here. Then when we reached him he cancelled the cab in front o[censored]s and said now pay the cancellation charge and he left. This is how u treat your customers. If i don't get a proper assistance i will file a case in consumer cout against this.

I booked, ola cab from bosepukur to exide more. Driver told he will pick by 5 minutes. After 30 minites he picked other passenger.. Infront of me... I also argued with him... But he did not care... Shoughtee with rubbish language.

Vehicle no - wb957064
Driver name - vijay shinaya... But he told his name vijaya yadav.

City kolkata.. Westbengal
Driver no — [protected]

Hello today i booked a ola cab from chepauk stadium to annanagar. Called the driver he didn’t pick up the call after 5 minutes he itself call me back and asked for address and told me to wait there. After 10 minutes i got a message that my trip has been canceled from my side i didn’t do anything for your information.

Is this the way to serve a customer?? Worst service and worst drivers and i vll pass on the message to my colleagues family and friends stating “do not use ola”

My ola money account was hacked on 26/04/2019 late night and booked 2 package ride to consume approximate rs 4000.
I lodged a complaint through ola customer support on 27/04/2019 and they replied me that they cannot do anything. It is really surprising that ola can't do anything on this cyber crime even after they have all the informations such as amount transferred to which account, vehicle number, driver details.

Is ola responsible for the security of customer account?

Shiju
[protected]

I can buy the ola pass of 89 rs. Subscription. But i did not use that ola pass. And u did not refund my money of 89 rs. Its hardly request to u. Plz refund my money.89 rs. Plz refund my money to my debit cart. Plz complete my transaction. Its very wrong. Plz refund my money. I did not use the ola pass. Its not comfortable for me. So i did cancel at that time..

My name is gaurav nahta mobile no is [protected], i had taken a ride from green park to airpot in delhi on 29th april 2019. in crn [protected] in prime SUV. I was shown the charges of around 300 but i was charged Rs. 789/- without any reason. please let me know the reason. your app has no support system. It is the worst app seen . They dont responds to complaints, they dont have an email written there, they dont pik up phone, phn no is not updated. I am going to file an complaint in all forums regarding the non disclosure and cheating done by ola. The no which they have given on app does not responds.

As mentioned in the picture, the fare charges for 8.5 km which took us 22 mins excluding the fare increase is rs. 172. Whereas all of a sudden their was a fare increase which was not notified during the time of booking and the amount we paid was rs. 455. When complained, a refund of 34 rupees was given but the actual amount to be returned is rs 281. I am unable to contact their customer support number as well. Kindly help.

I have create new ola account with phone number +[protected] and added INR 999.
But now when ever I am trying to use application it is saying your account is blocked contact to customer service.
I wrote to ola customer service like 4-5 time but each time got email that your ticket is resolved with no content in email body. So frustrated..!!
Now I am looking for either my money refund or unblock my account so I can use ola wallet amount.

Ola cabs driver vinod ramavata, vehicle number mh47n 6495 white hyundai xcent car, driver mobile number [protected] his behaviour is rude and language is abusive, requesting to take action against him, the ola cab should keep good track record drive's and not give trouble to the customers sometimes the driver tell lies to customers about taking longer route and the customers end up paying higher charges, all these issues the ola has to take responsibility

Customer of ola

Shaik irfan

Whenever i trying to book ola from hsr to madiwala (Bangalore), no is accepting request where more auto ride's available. Especially when it is raining they are at all helping ppl. Then why the # they are in ola app if they are not ready to help people?. I am facing this issue all the times not only once. People are trying to take auto due to some emergency r some urgency. But i don't understand why this auto ppl's are showing this much attitude.

Crn [protected]
Date - 24/04/2019
Trip outstation
Pickup point - shree samruddhi soc,. 23 chhatrapati sambhaji rd, vishnunagar, naupada thane
Destination point - vaidehi enclave bavdhan, pune
Distance - 150 km approx
Approx estimation - 1953

Driver has charge for rs. 740 extra and the distance showing after completing trip is 215 km which is 70 km more than approx distance.

Ola driver charged cash of rs 210 and 162 from ola money saying that he doesn't want online transfer as he needs cash for cng. Now ola app is not even accepting my complaint. One ola driver refused to go, and other went only with the condition that he needs cash. We had no option as we would have missed our train in that case.
Now will ola refund or we need to give complaint