Ola Cabs / ANI Technologies Complaints & Reviews

I had booked a cab from kochi airport to hotel nm royal county on february 19th, 2019. Driver called me and asked me where i want to be dropped. After telling him my drop point, he refused to pick me up as he was looking for a ride which goes to closer his home address. He then cancelled the ride himself. When i was trying to book another cab, ola asked me to pay the cancellation charge of rs. 40. This is highly unfair and unjust practice by any company. First they cancel the ride on their own and then ask clients to pay for it!!! On contacting ola on its app for the first time, it accepted the request and replied that amount would be credited soon. I waited for few more days and upon not receiving the credit back in my card account, i checked the app again. This time i got the reply that the request can no longer be accepted. Please help and stop this practice of looting the people...

Vehicle Number:TN09CP7675
This vehicle driver is not driving properly. He damaged my car right mirror near meenabakkam signal. Please take a proper action. I have noted his registration number to raise a complaint. If the driver doesn't know how to drive a car properly following the rules then the cab company should not give the permit to the driver. Please throw the driver out of your company or take some serious action against him.

Complaint against ola cab for excess charging
I travelled from apollo hospital to paschim vihar on 11.4.2019 by ola cab booked vide crn number [protected]. The estimated fare shown at the time of booking was only rs 363.00. The trip started at 4.15 pm and reached the destination at 5.26 pm (Duration 71 min) for a distance of 31.1 km. To my shock the fare charged was rs 744.00. It showed rs 399.15, rs 291.38 and rs 52.48 towards normal fare, fare increase and taxes respectively. This fare increase of rs 291.38 is undue and has been charged unnecessarily. I lodged a complaint with customer care (Ola support) number[protected] but they justified the same in a very routine reply. This is most consumer unfriendly approach. Such practices need to be checked and excess fare refunded to me.
A p srivastava

Am in ola ride and want to share my experience.
This driver is very disgusting and unprofessional and i am scared of his behaviour too. Firstly he is keeping windows down even after i asked him to close. Secondly he is not turning ac on and saying gas is over. I am traveling more than 40km, and it is uncomfortable without ac and scary too. For such a long distance traveling like this is actually not safe at all. Driver is rude as well. He should have informed me prior or at the time when i started my ride that ac is not working. But he said abhi chalata hu.. And after reaching on highway he said ac is not working. When i asked him why you didn’t informed this earlier he replied rudely.
Now i want reply from ola that why should i pay full amount for such scary, uncomfortable and unpleasant ride.
I am hopeful that brand like ola will definitely revert back on this and support its customer.
I also want to discuss this on phone
Provide me your contact number

Travel ref:crn[protected]

When i was booking the fare was 320 rupees but at actual bill was 851 just for 24 km distance.

Your driver took long route that was 27.5 km.

I can not accept this wrong billing 851 instead of 320. So i am requesting you to please revert my[protected]=531) rupees immediately.

Note: this is my soft complaint to you and if you have not reverted 531 rupees then i have to file an fir against you.

Ola cabs have blocked my account inspite having no dues. All rides till now is paid either by prepaid/postpaid or cash. Till ola is claiming dues are pending which they are unable to show proof. Inspite of speaking/explaining to ola customer care it is of no avail. My ride history which reflected the mode of payment is deleted by ola. Every hour i am getting a call from ola to clear the dues. As of now today also i have an amount of 943/- in ola account, still my services is blocked.
It is harrassment by ola and want to be looked into the matter.
It is a very high time to be aware of ola cab services!!! May be it is the way left for them now to run business by cheating customers money.
Thanks
Sangeeta deb
[protected]

Ola cabs have blocked my account inspite having no dues. All rides till now is paid either by prepaid/postpaid or cash. Till ola is claiming dues are pending which they are unable to show proof. Inspite of speaking/explaining to ola customer care it is of no avail. My ride history which reflected the mode of payment is deleted by ola. Every hour i am getting a call from ola to clear the dues. As of now today also i have an amount of 943/- in ola account, still my services is blocked.
It is harrassment by ola and want to be looked into the matter.
It is a very high time to be aware of ola cab services!!! May be it is the way left for them now to run business by cheating customers money.

On 17 th april 2019, almost 3 ola drivers deny to drop the location after a waiting for an each 15 minutes then what is the use of online cab booking, sorry to inform you that we suffers a lot because we are having 6 months kid & we are waiting almost 45 minutes in slightly raining for ola cabs that too near chalukya circle, after that we hire private cab we reached our destination. Very very bad service now im decided to uninstalled the app, bcoz there is no use.

Drivers of cab./autos cancelling otp on hearing the amount shown in my message. And deducting amount rs. 50/- being charged in the next booking. Please send a record of bookings since beginning which i had booked cabs/autos through my mobile no. [protected]. Asvb chary (Ex-serviceman). To my email i. E [protected]@gmail.com.

I want immediate customer care complaint number of hyderabad for immediate action.

One driver is responding, but another is reaching to pickup point, and getting late 1 to 2 hrs. Check records accordingly. Changing otp.

I have been charged wrongly on my ride crn[protected], when mailed to ola they confirmed that wrong charging done due to technical issue so extra amount charged will be refunded. But till now (3 weeks over) i have not received any money. Have called and mailed ola several times and they have taken the complaint on the same but every time they are closing the complaint saying it is resolved without actually resolving it. Very pathetic customer support team ola has.

I had booked ola from malad to andheri. I had selected payment option as credit card. While arriving the destination my friend paid cash to the driver which was rs. 260/- now the app is showing i still need to pay the amount and i already spoke to customer service and they are claiming we spoke to the driver partner and he said i have not taken any cash which is a lie. How do i resolve this issue as i am not willing to pay the amount twice. Request you to kindly look into this matter as i raised a complaint second time as well and was expecting a call from a supervisor but no one called and the customer service officer was adamant and kept repeating sir you have selected the card option so you have to pay by card only we cannot do anything. A really bad experience with ola and a disappointed customer.

Sir/madam, .

I am sapna sharma r/o h no-4 k-extn part-1 mohan garden . I was ride on car no DL1RT 4331( driver name sachin kumar-[protected] ) dated 14.04.2019 around 2:20 to 3:00 pm from kailash puri to mohan garden. my mobile phone has lefted in his car after sometime my mobile ( vivo V9) was switched off after 15 minutes. according to my last location of mobile is shown at Gurudwara Road mohan garden, I was also called in Ola cabs customer care same day on 14.04.2019. They said that driver is not taking any phone

Sir/madam, .

I am sapna sharma r/o h no-4 k-extn part-1 mohan garden . I was ride on car no DL1RT 4331( driver name sachin kumar-[protected] ) dated 14.04.2019 from kailash puri to mohan garden. my mobile phone has lefted in his car after sometime my mobile ( vivo V9) was switched off after 15 minutes. according to my last location of mobile is shown at Gurudwara Road mohan garden, I was also called in Ola cabs customer care same day on 14.04.2019. They said that driver is not taking any phone.

Wrong side driving by above mentioned no ola cab driver. He was driving on the wrong side and even when he saw my vehicle coming, he did not apply breaks but kept coming on the wrong side. I had to apply breaks sudden off which just saved the vehicles banging. I was driving with my 2 small kids and they fell down due to sudden breaks.
Request you to cancel the licence of such useless, senseless pathetic drivers.
I want to know what action has been taken against the driver. If it’s not stern enough then i will be approaching national consumer complaint forum.

My ola account has been compromised and afraid might be in wrong hands by the driver.

Booked the cab today morning (18/4/2019). The driver asked me the otp saying he needs otp to reach to my location as he is unable to do so. I was in a hurry so i shared the otp. I was suddenly locked out of my ola app. Now all the details from my account is missing. I have no record of previous booking and account details

I am afraid it will be used for some malpractice. And my ola account has all my details like account numbers, card details. Please help asap

I have driver's no. With me - [protected]

Crn[protected]
For this trip i didn't use the play option in the cab as device was not working properly and driver was very rude in his behaviour. However, during the billing play convenience fee has been charged to my overall bill. When i wanted to raise the issue on app, i don't see any option available. Also, customer service number doesn't work at all. Unsure how many others are suffering like me.

As it got late at work, there were no buses from bayyanpalya to mettkal palya! So at 20:5_ don't remember the exact time, but tried booking myself an auto from ola app. Cause this is what i usually do when it gets too late and there is no bus option to commute. Today (04/18/2019) after several retrys' found auto which was nearly 2-4 minutes away. The auto driver managed to reach the location on time and i managed to call him as i was tracking the auto on my ola app.
I asked him if he reached the location.in his rude tone he replied, "yes!! Where is the drop?" (In local language kannada) i simply ignored his question and i managed to reach him. Even after reaching the auto he still kept on asking about the drop location. I explained him that the drop location was after rv college of architecture. I could see his denial in this facial expression. And later he asked if it was ola money or cash? And i replied.. "how does it matter to you? If it is ola money or cash, you have to do your duty!" (Mine was cash but not ola money). But the driver managed to cancel my ride with out my permission and in his rude tone he asks me to look for another auto!
When i demanded for the reason of cancellation, he says, i can't ride through the forest and the location is too far! And simply starts his vehicle and moves out from the location with no regrets.

No wonder india is unsafe for working women.
In the area like mine which is prone to rape cases, complete irresponsible cab & auto drivers, there is 0% safety.

I must appreciate few of the drivers who render a wonderful service and respect women safety.

Unfortunately, the add photos option isn't working else, i would have uploaded the screen shot of the notification along with the driver's picture.

Hi,

My sister-in-law became a victim of debit card fraud. A fraud person
Pretended to be a bank person made following fraudulent
Transactions with my sister-in-law debit card details.

1. Inr rs. 29, 997/- from sbi saving bank account
Today (17/04/2019), towards a fraud purchase on by debit card
Www olacabs com on 17/04/2019 around 08:03 am
And the sbi card used is 510372xxxxxx2385.

Total fraud deduction = 9, 999 rs x 3 times= inr 29, 997/-.

I request you to please cancel the transaction and refund the money
Back to the original bank account.

The phone no from which call came is: [protected] & [protected]

Name on the account holder: sunita
Transaction date and time: 17/04/2019 at 08:05 am
Amount: rs. 9, 999/- for 3 times.
Card number (First 6 digits and last 4 digits of the card): 510372xxxxxx2385.
Bank name: state bank of india, kolhar branch
Branch details: branchcode - 2224
I would greatly appreciate your help in this matter.

Please let me know if you need any more information.
—

Thanks & regards
Anand biradar
[protected]

Hi

I have took ola outstation trip from bangalore on march 14. My total amount of 3060 in that remaining 1532 i paid through driver account i have details receipts and attached the same.

I have shared all details to ola many times but there is no proper response from team.
Also they are asking me to pay 1532 again that is unfair. And it’s a poor service. For people working in corporate only they treat like that i don’t understand how they respond to normal people,

It’s really a worst response and such a cheating to earn money. It should be taken seriously and proper action so that other people does not get affected.

Hi, i have written several times to ola cab for refund but i have not received it yet. Every time i get the same reply that the issue has been resolved but my money is not yet refunded to my account. I have a mail also where i promised a refund but i have not received anything.
Trip date: 25.01.2019
Amount: 861

Thanks and regards,
Sayani
[protected]