Ola Cabs / ANI Technologies Complaints & Reviews

I am not able to book rides on my ola app. It shows already a booking in process but there are no such thing. I tried to contact on customer care numbers and there is no response at all.in-spite of having ola select there is no priority support. These guys provide pathetic service and escape from just saying sorry. There no responsibility as there are no hard punishments. Its very disappointing these people are escaping from the legal system.

While i was waiting for my ride it shown on my phone that ride has already reached but i couldn't see it anywhere so i called the driver then he told me that i will receive a location otp, i didn't understand within a minute i received an otp which i shared with him. After that suddenly my ola account got logged out as soon as i relogged into my account, my ola money was gone. Driver name was rajashekara h, car no. Ka66449 white dzire tour

Hi,

I have booked an ola bike in hi tech city signal. The bike came to the location 15 mins post booking but he did not even see whether i standing in the location or not, he just picked up the other guy standing near me and went off and i have called him several times but he did not even pick the call. Such a pathetic experience i had with the ola bike.

And again i booked an ola auto and the guy cancelled the ride within seconds, and when booked the 3rd auto, the cancellation fee was charged on me. Why the heck i should pay the fee if the guy himself has cancelled the ride. Disgusting thing it is. Instead of this i should be charged less in my next ride if the rider cancels the ride.

These ola firm doesn't even have a proper number or mail id to complaint about a particular thing and they only have faqs which is completely useless.

Never will ola herafter, uber ride is far more better than you guys.

Thank you so much for this worst experience.

I have book old mini cab two times and both times drivers cancel the ride without any prior information...
If ride is canceled by customer side you deducts 50/- as cancellation charges what is your policy if drivers cancel the ride...
They also get cancelation charges or similar kind of punishment...

You are requested to take necessary action in this matter...

Details of driver,
1.
Name -
Mobile no. - +[protected]
Car no. -

2.
Name - jaysingh motilal yadav
Mobile no. - +[protected]
Car no. - mh 02 cr 9133

Dear concerned,

Facing extreme difficulty on booking cab through ola money l. Drivers denies duty every time and asks for cash.in turn cancellation costs time as well as money.
This morning booked ola cab with booking id crn[protected] through ola money, but driver denied duty due to ola money and asked for cancellation.
Regards,
Mrinal
[protected]

I have left my mobile phone with charging cable in ola cab in bangalore, dated 15/04/2017, (Cab : white etios, driver : mahesha bm, crn :[protected]). He promised that he will handover the mobile, when we visit bangalore this week. But when called on 21st, he says he is out of station % giving contradictory statement. Pl. Do the needful in procuring the phone from driver.

On 20th april i had booked ola. The driver crn[protected] asked me my destination and agreed. After sometime at 8.22 pm he called back and gave some lame excuses and told me to cancel the booking. I rebooked another ola crn [protected]. The driver agreed for the trip and cancelled it by himself without informing me. When i called back at 8.32 he said he has cancelled it. Although both were cancelled by drivers, as per my previous experience i know ola will shamelessly charge the cancellation fee from me. Previously on 4th march when i had booked ola, 2 of them came over. But i had received otp for one only ie. Crn[protected]. The other one crn[protected] went away. Later when i had hired ola on11th april, the cancellation fees for crn[protected] was charged from me. Why? These unnecessary harassments and lootings are not tolerable. Hence i claim ola a compensation by giving me a free trip on my next booking.

Yesterday i was 2 local rides at chennai used from ola cab and paid the amount by cash to cab driver but ola cab depited the same amount in my account of ola postpaid money option
I was contact the ola cab customer care unit so many times in this regard but not responding to me and also the some olacab driver refused the ola postpaid money option and arguments to me

I had engaged the services to reach my relative from my house to her house on 18/42019. The service ref no is crn[protected]. The driver confirmed before leaving the origin about the payment is postpaid rs 280/
He however collected rs 280 from the passenger at the destination. Thus ia am charged twice for the trip. The driver"s behaviour also reportedly bad that he threatened to drop passenger halfway thru

I must say that ola is a worst service provider in country. Last minute cancellation, driver denying to go to the destination, rude behaviour, non-response of customer care service, chargin 50 rs as cancellation charge (Even when ride cancelled by their own drivers).

Since last 3 years, i was using their service and always neglected their service failure, but this is high time. Today, my wife and daughter waited for 30 minutes and two drivers cancelled their rides just because they didn't wanted to go to gurgaon. Funniest part is i have been penalised rs 50 as cancellation charge.

Your time is up, guys.. Just want to say nothing more than "go to hell"

Dear ola team,

This is regarding my mobile loss in one of your ola cab driver name paramveer_[protected].

I booked my ride from wazirabad nee delhi to vivekanand nagar ghazaiabad yesterday at 7:15 am. My phone bettry was down and thats why i asked driver to give me charger i connected my charger and put down my mobile in back seat cover, when he dropped me at my destination suddenly i realize the i forget my mobile in the cab. I cant able to call back driver at the same time because all the details of driver were in the mobile, i called to customer care and taken the number of cab driver but he denied.
I predict that my be driver is innocent and may b any passenger were taken my mobile and thats why i asked him to provide me the details of next passenger who he received ride after me but its find me strange he said after when he drop me he invite two local boys in his cab without booking for earning some extra money.
I have all the recording of driver, he is layer, i trust ola team, please do the needful,
Some fact: : 1) he started my ride on 7: 15 am and drop me at appx 7: 55 am, journey was more then 35 km and he only take 40 min, i told him many time plz have a safe driving but he told me i am expert and i need extra money.
2) how he allow strangers in his cab without booking.
3) why he is not picking my phone after when i told him all story.
4) before my destination come he told me that now i got new booking then why he talks abt two strangers.

I realy belive in ola team and i know its all about your reputation. Please ask the driver i dont have any prob with driver becouse its human nature some are good some are bad, but my phone is very mandatory pleas help me.

Regards anand kumar
[protected]
[protected]

Hi team,
Today [april 22nd 2019] booked ola cab from coimbatore railway station to saravanappati [park avenue mansion] at around 7:58 am ist with osn number [protected]. Driver name was prakash. V who drives silver colour indigo car. Through app it was booked and got the driver details within 2 min. Driver called me and telling he cannot drive share passengers and telling me to cancel the trip. He was arrogant and careless.
I cancelled the trip saying driver refused my trip. However, ola is charging me 25 rupees for cancelling the trip which is not accepted.
Tried reaching ola numbers 25 times which was not useful and call used to get disconnect everytime.
Let me know if you need any proof for the issue.
Regards,
Pradeep
[protected]

Dear ola team,

This is matter of serious concern today evening taken ride from gunjur to iti gate and paid the ride fare via ola postpaid the ola driver said the ride payment is not received even tried to call the ola support team but no one received the phone and due to urgency in family, paid the driver cash.
Hence double payment is processed.

Sir,
I regret to inform you that after completing the trip with reference number crn[protected] starting from bamunimaidam, guwahati to guwahati airport (Timing : 9:59 am to 11:19 am), i have paid the driver in cash for the full amount of rs. 689.00 /-.

But today evening at 6:50 pm, i received a message that also rs. 689.00 /- has been debited from my postpaid ola money account.

With this respect i would request you to kindly follow up with the respective driver mr. Brajen talukdar and reverse me the amount back to my postpaid ola money account at the earliest.

For any further clarification feel free to contact me on my registered mobile number provided below.

Regards,
Mainak adhikary.
Ph : +91 - [protected].
Email : mainak. It. [protected]@gmail.com

Yesterday we had booked a trip (Crn:[protected]). The name of the driver was sumankadhir with vehicle no. Tn13 l 3101.
He was very rude from the time he arrived. He was waiting at the wrong pick up location and did not pick up the call when i tried to guide him with the route. Once the journey started, it was horrendous. He was so rash and fast. We were travelling with a child of 3yrs. And to top this, he was over the phone in a call 5 mins into the journey. At one point he was about to hit a car. So we asked to drive slowly for which he started shouting at us and abusing us. He asked us to get down in the middle and left the place.

We were heading towards cathedral road in Chennai. That's when an indigo Ola taxi ( TN 11 T 0460 ) driver R.Gobiraj banged our car the main reason was speeding and was not able to control the speed which resulted in our Dickie, number, and danger light damage. I have attached pictures as proof.
I have already registered a case in pondy bazaars police station. Please take necessary action kindly please ban them from your company.

Dear ola team,

This is matter of serious concern today evening taken ride from bandra terminus to airoli station and paid the ride fare via upi (Account payment) the ola driver said the ride payment is not received even tried to call the ola support team but no one received the phone and due to urgency in family, paid the driver cash.
Hence double payment is processed.
Attaching the crn no and bank statement and ask the driver the customer paid the money in cash also.

#olacabscomplaint... Today afternoon i boarded ola cab from rajpur road to jolly grant airport dehradun crn [protected] in ola mini. I am charged rs2343 for 29.4 kms (44 min), which is nearly 80 rs/km. Driver picked up a fight when i protested exorbitant charges and i had to pay full amount. I tried to connect with ola support on app immediately but the support is not functioning only. I want full money refund urgently without any further waste of time. Otherwise i will take this complaint to entire social media and report it to relevant government authority. I am rohit singh and can be contacted at [protected].

I booked patna ola on fri april 19th at 7:47pm. Manoj kumar driver. Mini silver tiago car. Crn no [protected]. When ride is completed i totally shocked of seeing 500rs cash. Ola cash shown 500rs of only 9.3 km. I don't pay in my life such a big amount. Due to rush of my baby's medical clinic i have to pay such big amount. Please return my money back as soon as possible in my ola account. And pleases make a fare decision.

Crn [protected]
Originals booking:
Delhi to khurja (Round trip) : 20th march - 22nd march
The driver tricked and convinced to end the trip on day 1 stating that the charges will be applied only for 1 day.

When the bill was received it was charged for 3 days 470 kms while the usage was only one day (115 km). This was not informed before ending of the trip. There is no meter. Neither digital nor physical.

I called up support team and it took 30 mins to reach them. I informed them about the issue that i have utilised the cab for 1 day so the charges must be for one day or if you want to charge me for 3 days then the trip must be continued for 3 days.

After two hours of conversation they inform that i have to pay for 3 days and they will not provide service for 3 days because the trip has ended on their system.

I feel duped because ola has not informed me before ending the trip the consequences and the bill that will be generated. The driver has tricked and convinced to end the trip in one day. Also, the resolution provided by team support to continue the trip for 3 days of being charged for 3 days was not provided. Neither the bill was amended to 1 day. They charged for 3 days while the actual use remained 1 day.