Ola Cabs / ANI Technologies Complaints & Reviews

I booked, ola cab from bosepukur to exide more. Driver told he will pick by 5 minutes. After 30 minites he picked other passenger.. Infront of me... I also argued with him... But he did not care... Shoughtee with rubbish language.

Vehicle no - wb957064
Driver name - vijay shinaya... But he told his name vijaya yadav.

City kolkata.. Westbengal
Driver no — [protected]

Hello today i booked a ola cab from chepauk stadium to annanagar. Called the driver he didn’t pick up the call after 5 minutes he itself call me back and asked for address and told me to wait there. After 10 minutes i got a message that my trip has been canceled from my side i didn’t do anything for your information.

Is this the way to serve a customer?? Worst service and worst drivers and i vll pass on the message to my colleagues family and friends stating “do not use ola”

My ola money account was hacked on 26/04/2019 late night and booked 2 package ride to consume approximate rs 4000.
I lodged a complaint through ola customer support on 27/04/2019 and they replied me that they cannot do anything. It is really surprising that ola can't do anything on this cyber crime even after they have all the informations such as amount transferred to which account, vehicle number, driver details.

Is ola responsible for the security of customer account?

Shiju
[protected]

I can buy the ola pass of 89 rs. Subscription. But i did not use that ola pass. And u did not refund my money of 89 rs. Its hardly request to u. Plz refund my money.89 rs. Plz refund my money to my debit cart. Plz complete my transaction. Its very wrong. Plz refund my money. I did not use the ola pass. Its not comfortable for me. So i did cancel at that time..

My name is gaurav nahta mobile no is [protected], i had taken a ride from green park to airpot in delhi on 29th april 2019. in crn [protected] in prime SUV. I was shown the charges of around 300 but i was charged Rs. 789/- without any reason. please let me know the reason. your app has no support system. It is the worst app seen . They dont responds to complaints, they dont have an email written there, they dont pik up phone, phn no is not updated. I am going to file an complaint in all forums regarding the non disclosure and cheating done by ola. The no which they have given on app does not responds.

As mentioned in the picture, the fare charges for 8.5 km which took us 22 mins excluding the fare increase is rs. 172. Whereas all of a sudden their was a fare increase which was not notified during the time of booking and the amount we paid was rs. 455. When complained, a refund of 34 rupees was given but the actual amount to be returned is rs 281. I am unable to contact their customer support number as well. Kindly help.

I have create new ola account with phone number +[protected] and added INR 999.
But now when ever I am trying to use application it is saying your account is blocked contact to customer service.
I wrote to ola customer service like 4-5 time but each time got email that your ticket is resolved with no content in email body. So frustrated..!!
Now I am looking for either my money refund or unblock my account so I can use ola wallet amount.

Ola cabs driver vinod ramavata, vehicle number mh47n 6495 white hyundai xcent car, driver mobile number [protected] his behaviour is rude and language is abusive, requesting to take action against him, the ola cab should keep good track record drive's and not give trouble to the customers sometimes the driver tell lies to customers about taking longer route and the customers end up paying higher charges, all these issues the ola has to take responsibility

Customer of ola

Shaik irfan

Whenever i trying to book ola from hsr to madiwala (Bangalore), no is accepting request where more auto ride's available. Especially when it is raining they are at all helping ppl. Then why the # they are in ola app if they are not ready to help people?. I am facing this issue all the times not only once. People are trying to take auto due to some emergency r some urgency. But i don't understand why this auto ppl's are showing this much attitude.

Crn [protected]
Date - 24/04/2019
Trip outstation
Pickup point - shree samruddhi soc,. 23 chhatrapati sambhaji rd, vishnunagar, naupada thane
Destination point - vaidehi enclave bavdhan, pune
Distance - 150 km approx
Approx estimation - 1953

Driver has charge for rs. 740 extra and the distance showing after completing trip is 215 km which is 70 km more than approx distance.

Ola driver charged cash of rs 210 and 162 from ola money saying that he doesn't want online transfer as he needs cash for cng. Now ola app is not even accepting my complaint. One ola driver refused to go, and other went only with the condition that he needs cash. We had no option as we would have missed our train in that case.
Now will ola refund or we need to give complaint

We booked an ola auto and the driver name is Hemanth Mallick in Bhubaneswar.
We called him thrice after the booking and he said he doesn't know the pickup point.
So, we cancelled the ride.
Just then he arrived at the location but we booked another auto.
He was making a huge scene on the road and charged us extra money for making him come.
But the app says there is no cancellation fee.
Please do take action.
It happened to many people.

I have a ligament injury. Took time to come to pickup point. Driver cancelled but when I called to ask where he was he abused heavily. I want immediate action regarding this. He could have left without the abuse and that wouldn't have been a problem at all. Dirty abuses. I want the driver to be taken to task you cannot talk to a customer like that. The company should get back to me with a reply. To whosoever it may concern,

I'm a frequent ola customer from Lucknow. I have always had comfortable and professional experiences with ola drivers prior to the most recent one. I had booked a cab at around 2:45/2:48 pm on 30.4.2019. He called and I confirmed the location of the pickup. I told him I would take around 5-7 minutes to come down to the pickup point. I had recently been in a major accident which left me with a severe ligament injury rendering me unable to walk swiftly. I, obviously, wouldn't be expected to run my way to the cab. I reached my pickup point only to notice an empty road. He was not there which meant he had left. Due to a slow network it didn't show me immediately that he had left or cancelled. I called to check with him and asked him politely where he was. He opened the conversation with heavy abuses - ones which I don't think I'd be able to write in this mail. I did flare at him and asked him to mind his language and tone but he snapped and cut the phone on me. I was angry and flabbergasted. Never had I ever come across such disgusting ola drivers. I've been trying to get in touch with the customer care team but can't find a number that can get me through to them. I want to get in touch with someone who can solve this issue for me otherwise I'm one step away from filing a legal complaint against the company as well as with the consumer forum.

Hello

My Name is Sanjay Mobile -0XXXXXX6960, I added Rs 999 to try OLA money and money was debited from my HDFC bank

12-Apr-19 lurxi7ujab6khogu-PAYUOLAMONEYZIPCASH [protected] 12-Apr-19 999.00

It is not reflecting in my OLA app balance, I tried all possible method of connecting however not successful. What a frustration?

New registered customer, No way to connect to them, Shall I assume money gone??

Seriously disappointed.

Sanjay

I lost belonging (Black colour spectacles) on jan 2nd 2019 in ola cab on my way back to sion east (Plot no :277, namdev koli marg, sion _400022) from credit suisse business analytics india pvt ltd, hiranandani gardens, powai. The car is a while wagonr. I unfortunately dont have the driver number and name. I called a couple of times to ola customer care and the driver still my spectacles is not yet returned to me back. Please help me with the same.

I had an booking on 28.4.19 from panvel to bombay airport 3 drivers on there own cancelled the booking. I was having emergency of reaching airport as i was having the flight. Because of there misbehaving nature there was chances to lose my flight. I am giving the details of those 3 drivers. I am requesting you to tak action against them. Whats the use of ola if they did not giving service to the customers.?. You should fire such type. Of drivers

I ordered an ola for myself and it stated to be arriving in 15 min. But it never did!
I ordered another ola for the same destination and the driver said to be arriving in 10 min but took longer, i cancelled the ride but the driver came to my location and started shouting, although i paid the extra amount, he shouted and cursed at me which was really offensive, i felt like he's trash talking to me and then he started following me! I felt extremely unsafe and really want ola to take action against him.

On 12 th april 2019, i have booked a mini white wagonr crn[protected] from shatabdi vihar sector 61 noida to igi airport at 5pm. Amount was 630/- and we made the payment to the driver joginder in cash. But now its coming in app that it was postpaid payment and the payment amount of 630/- is due. When we have already made the payment in cash to the driver, why do we have to makeup the payment again. Is it that driver has tricked us and took the payment in cash although the payment mode was postpaid.
Kindly help in this regard. Thanks

Ola money] re:
Shabarish kr (Ompp dispute)

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Hi please find the screenshots of the mail i have got from ola

Regards
Harpreet

Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)

2 attachments

Sanjay varghese (Ompp dispute)
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)

To: ompp dispute
The money is going out of the ola balance i have in the app not from my bank account

Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Has been updated. To add additional comments, reply to this email.

Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)

Harpreet hora
Hi sanjay,

I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.

Regards
Harpreet

Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola

Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Chhaya panchmukhi (Ompp dispute)
Sat, apr 13, 2019 at 11:19 am
Reply-to: ompp dispute
To: null
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Harpreet hora
Sat, apr 13, 2019 at 3:50 pm
To: ompp dispute
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)

Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march

If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card

Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues

Harpreet

On sat, apr 13, 2019 at 11:19 am chhaya panchmukhi (Ompp dispute) wrote:
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

2 attachments

Screenshot_[protected]-94 (1). Png
169k

Screenshot_[protected]-52 (1). Png
335k

Sanjay varghese (Overflow tickets)
Sun, apr 14, 2019 at 5:42 am
Reply-to: overflow tickets
To: null
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Sanjay varghese (Overflow tickets)
Apr 14, 07:12 ist
Hello,

Greetings for the day!.

Thank you for writing to us. We have forwarded the details to the concerned team and they are working on it right now.

Please be assured that, our team will do everything necessary to get this addressed at the earliest.

If you have any other queries, please respond to this email or please reach us by using the 'call us' option from the support section in the app, we will be glad to assist you.

Regards,
Team ola money

Null
Apr 13, 17:20 ist
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)
Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march
If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card
Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues
Harpreet
Attachment (S)
Screenshot_[protected]-94 (1). Png
Screenshot_[protected]-52 (1). Png


Chhaya panchmukhi (Overflow tickets)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Overflow tickets)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Overflow tickets)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Overflow tickets)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from overflow tickets. Delivered by zendesk
[09lqzd-w6op]

Harpreet hora
Wed, apr 17, 2019 at 10:53 am
To: ompp dispute
Any update on this one?

On sat, apr 13, 2019 at 3:50 pm harpreet hora wrote:
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)

Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march

If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card

Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues

Harpreet

On sat, apr 13, 2019 at 11:19 am chhaya panchmukhi (Ompp dispute) wrote:
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Harpreet hora
Sun, apr 21, 2019 at 11:05 am
To: ompp dispute
Am constantly getting msgs from ola to make the payments for the money which is not even due … check the history, there was no ride for those particular dates, due to ridiculous services i am not even using ola till there is a diehard need
Though the amount is not too big but since i am not liable to pay i shall go to the consumer forum if this doesn't stops

Harpreet

On wed, apr 17, 2019 at 10:53 am harpreet hora wrote:
Any update on this one?

On sat, apr 13, 2019 at 3:50 pm harpreet hora wrote:
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)

Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march

If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card

Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues

Harpreet

On sat, apr 13, 2019 at 11:19 am chhaya panchmukhi (Ompp dispute) wrote:
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Harpreet hora
Tue, apr 23, 2019 at 10:48 am
To: ompp dispute
Can ola stop this nonsense & let me know how can i pull my ola money back to my credit card

Harpreet

On sun, apr 21, 2019 at 11:05 am harpreet hora wrote:
Am constantly getting msgs from ola to make the payments for the money which is not even due … check the history, there was no ride for those particular dates, due to ridiculous services i am not even using ola till there is a diehard need
Though the amount is not too big but since i am not liable to pay i shall go to the consumer forum if this doesn't stops

Harpreet

On wed, apr 17, 2019 at 10:53 am harpreet hora wrote:
Any update on this one?

On sat, apr 13, 2019 at 3:50 pm harpreet hora wrote:
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)

Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march

If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card

Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues

Harpreet

On sat, apr 13, 2019 at 11:19 am chhaya panchmukhi (Ompp dispute) wrote:
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. P

I cleared my dues but my account is blocked and i keep receiving messages to clear my dues. I sent multiple mails and i get a reply saying issue is resolved. I don't know what resolution is given. Please don't bother me to call or send messages to clear my dues as i already paid. The worst customer service is ola customer service. My mob#is [protected]. My old service requests #[protected],[protected],[protected]. These are some of my complaint #.