Ola Cabs / ANI Technologies Complaints & Reviews

We booked an ola auto and the driver name is Hemanth Mallick in Bhubaneswar.
We called him thrice after the booking and he said he doesn't know the pickup point.
So, we cancelled the ride.
Just then he arrived at the location but we booked another auto.
He was making a huge scene on the road and charged us extra money for making him come.
But the app says there is no cancellation fee.
Please do take action.
It happened to many people.

I have a ligament injury. Took time to come to pickup point. Driver cancelled but when I called to ask where he was he abused heavily. I want immediate action regarding this. He could have left without the abuse and that wouldn't have been a problem at all. Dirty abuses. I want the driver to be taken to task you cannot talk to a customer like that. The company should get back to me with a reply. To whosoever it may concern,

I'm a frequent ola customer from Lucknow. I have always had comfortable and professional experiences with ola drivers prior to the most recent one. I had booked a cab at around 2:45/2:48 pm on 30.4.2019. He called and I confirmed the location of the pickup. I told him I would take around 5-7 minutes to come down to the pickup point. I had recently been in a major accident which left me with a severe ligament injury rendering me unable to walk swiftly. I, obviously, wouldn't be expected to run my way to the cab. I reached my pickup point only to notice an empty road. He was not there which meant he had left. Due to a slow network it didn't show me immediately that he had left or cancelled. I called to check with him and asked him politely where he was. He opened the conversation with heavy abuses - ones which I don't think I'd be able to write in this mail. I did flare at him and asked him to mind his language and tone but he snapped and cut the phone on me. I was angry and flabbergasted. Never had I ever come across such disgusting ola drivers. I've been trying to get in touch with the customer care team but can't find a number that can get me through to them. I want to get in touch with someone who can solve this issue for me otherwise I'm one step away from filing a legal complaint against the company as well as with the consumer forum.

Hello

My Name is Sanjay Mobile -0XXXXXX6960, I added Rs 999 to try OLA money and money was debited from my HDFC bank

12-Apr-19 lurxi7ujab6khogu-PAYUOLAMONEYZIPCASH [protected] 12-Apr-19 999.00

It is not reflecting in my OLA app balance, I tried all possible method of connecting however not successful. What a frustration?

New registered customer, No way to connect to them, Shall I assume money gone??

Seriously disappointed.

Sanjay

I lost belonging (Black colour spectacles) on jan 2nd 2019 in ola cab on my way back to sion east (Plot no :277, namdev koli marg, sion _400022) from credit suisse business analytics india pvt ltd, hiranandani gardens, powai. The car is a while wagonr. I unfortunately dont have the driver number and name. I called a couple of times to ola customer care and the driver still my spectacles is not yet returned to me back. Please help me with the same.

I had an booking on 28.4.19 from panvel to bombay airport 3 drivers on there own cancelled the booking. I was having emergency of reaching airport as i was having the flight. Because of there misbehaving nature there was chances to lose my flight. I am giving the details of those 3 drivers. I am requesting you to tak action against them. Whats the use of ola if they did not giving service to the customers.?. You should fire such type. Of drivers

I ordered an ola for myself and it stated to be arriving in 15 min. But it never did!
I ordered another ola for the same destination and the driver said to be arriving in 10 min but took longer, i cancelled the ride but the driver came to my location and started shouting, although i paid the extra amount, he shouted and cursed at me which was really offensive, i felt like he's trash talking to me and then he started following me! I felt extremely unsafe and really want ola to take action against him.

On 12 th april 2019, i have booked a mini white wagonr crn[protected] from shatabdi vihar sector 61 noida to igi airport at 5pm. Amount was 630/- and we made the payment to the driver joginder in cash. But now its coming in app that it was postpaid payment and the payment amount of 630/- is due. When we have already made the payment in cash to the driver, why do we have to makeup the payment again. Is it that driver has tricked us and took the payment in cash although the payment mode was postpaid.
Kindly help in this regard. Thanks

Ola money] re:
Shabarish kr (Ompp dispute)

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Hi please find the screenshots of the mail i have got from ola

Regards
Harpreet

Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)

2 attachments

Sanjay varghese (Ompp dispute)
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)

To: ompp dispute
The money is going out of the ola balance i have in the app not from my bank account

Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Has been updated. To add additional comments, reply to this email.

Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)

Harpreet hora
Hi sanjay,

I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.

Regards
Harpreet

Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola

Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Chhaya panchmukhi (Ompp dispute)
Sat, apr 13, 2019 at 11:19 am
Reply-to: ompp dispute
To: null
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Harpreet hora
Sat, apr 13, 2019 at 3:50 pm
To: ompp dispute
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)

Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march

If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card

Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues

Harpreet

On sat, apr 13, 2019 at 11:19 am chhaya panchmukhi (Ompp dispute) wrote:
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

2 attachments

Screenshot_[protected]-94 (1). Png
169k

Screenshot_[protected]-52 (1). Png
335k

Sanjay varghese (Overflow tickets)
Sun, apr 14, 2019 at 5:42 am
Reply-to: overflow tickets
To: null
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Sanjay varghese (Overflow tickets)
Apr 14, 07:12 ist
Hello,

Greetings for the day!.

Thank you for writing to us. We have forwarded the details to the concerned team and they are working on it right now.

Please be assured that, our team will do everything necessary to get this addressed at the earliest.

If you have any other queries, please respond to this email or please reach us by using the 'call us' option from the support section in the app, we will be glad to assist you.

Regards,
Team ola money

Null
Apr 13, 17:20 ist
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)
Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march
If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card
Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues
Harpreet
Attachment (S)
Screenshot_[protected]-94 (1). Png
Screenshot_[protected]-52 (1). Png


Chhaya panchmukhi (Overflow tickets)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Overflow tickets)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Overflow tickets)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Overflow tickets)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from overflow tickets. Delivered by zendesk
[09lqzd-w6op]

Harpreet hora
Wed, apr 17, 2019 at 10:53 am
To: ompp dispute
Any update on this one?

On sat, apr 13, 2019 at 3:50 pm harpreet hora wrote:
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)

Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march

If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card

Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues

Harpreet

On sat, apr 13, 2019 at 11:19 am chhaya panchmukhi (Ompp dispute) wrote:
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Harpreet hora
Sun, apr 21, 2019 at 11:05 am
To: ompp dispute
Am constantly getting msgs from ola to make the payments for the money which is not even due … check the history, there was no ride for those particular dates, due to ridiculous services i am not even using ola till there is a diehard need
Though the amount is not too big but since i am not liable to pay i shall go to the consumer forum if this doesn't stops

Harpreet

On wed, apr 17, 2019 at 10:53 am harpreet hora wrote:
Any update on this one?

On sat, apr 13, 2019 at 3:50 pm harpreet hora wrote:
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)

Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march

If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card

Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues

Harpreet

On sat, apr 13, 2019 at 11:19 am chhaya panchmukhi (Ompp dispute) wrote:
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. Please be informed that system takes ola money postpaid as a default payment method if the payment method is not selected.

Please be informed that the ola cabs booking with the crn [protected] & [protected] were paid from ola money postpaid. Ola money wallet balance was not deducted for the same booking. This service was activated based on your acceptance. We request you to clear the due amount as soon as possible.

You can clear the ola money postpaid due by using your funds in your ola money wallet. Kindly follow the steps given below to clear the outstanding:

1. Select ola menu option

2. Go to payment option

3. Select ola money postpaid option

4. Clear the ola money postpaid dues

5. Clear ola money postpaid with ola money balance

We would request you to revert with the booking reference id or the crn number of the ride where you have paid the driver in cash so that we can validate the same.

We value your business with us, kindly write to us for further queries.

Regards,
Team ola money

Null
Apr 13, 12:22 ist
Hi sanjay,
I cant see that the bill was generated and it was paid in cash to the driver, please check with the driver as to why was it not updated from his end.
And do look at my history i always make payments through ola money.
Regards
Harpreet


Sanjay varghese (Ompp ed)
Apr 12, 14:58 ist
Dear customer,

Thank you for writing to us.

Upon checking the details we see that the amount was utilized towards the ola cabs rides. For further clarification we request you to check the ride details in ola cabs application.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,

Team ola money

Null
Apr 12, 13:04 ist
The money is going out of the ola balance i have in the app not from my bank account


Sanjay varghese (Ompp ed)
Apr 12, 12:31 ist
Dear customer,

Thank you for writing to us.

We request you to share the screenshot of the bank debit sms or the email confirmation so that we can check and do the needful.

We value your business and kindly write to us at [protected]@zipcash.in for any further assistance.

Regards,
Team ola money

Null
Apr 12, 12:02 ist
Hi please find the screenshits of the mail i have got from ola
Regards
Harpreet
Attachment (S)
Screenshot_[protected]-06. Png
Screenshot_[protected]-83. Png


Shabarish kr (Ompp ed)
Apr 12, 11:55 ist
Hello harpreet,

Greetings for the day!

Thank you for writing to us.

We regret to inform you that there is no transaction we have found as per our record, hence we would request you to revert with the e-mail notification received from the bank for the transaction initiated towards ola money wallet.

Awaiting your reply.

Regards,

Team ola money

Null
Apr 11, 22:47 ist
I am getting mails from ola to pay this amount and thus is already paid. Ola is charging me rs 6 each day and deducting it from my ola money as a late fee.
Please look into it (Amount 338)
This email is a service from ompp ed. Delivered by zendesk
[09lqzd-w6op]

Harpreet hora
Tue, apr 23, 2019 at 10:48 am
To: ompp dispute
Can ola stop this nonsense & let me know how can i pull my ola money back to my credit card

Harpreet

On sun, apr 21, 2019 at 11:05 am harpreet hora wrote:
Am constantly getting msgs from ola to make the payments for the money which is not even due … check the history, there was no ride for those particular dates, due to ridiculous services i am not even using ola till there is a diehard need
Though the amount is not too big but since i am not liable to pay i shall go to the consumer forum if this doesn't stops

Harpreet

On wed, apr 17, 2019 at 10:53 am harpreet hora wrote:
Any update on this one?

On sat, apr 13, 2019 at 3:50 pm harpreet hora wrote:
Since ever i am using ola have cleared all my bills and every time i take a ride i add o
La money in advance.
How ever the last ride i took on ola was on march 17 (Ever since i am using uber coz of better services)

Please check the images attached along with this mail and let me know where is that amount which is due?
There is only 1 amount of 338 on march 7th and that too shows cleared due for 7-8 march

If you still insist, i would pay the amount (Which i think is not valid) and remove the app from my phone
Let me know how can i get the balance ola money back to my credit card

Thanks for all frequent messed up experience with ola
Please take it as a feedback that uber is highly professional and more clear with all sorts of issues

Harpreet

On sat, apr 13, 2019 at 11:19 am chhaya panchmukhi (Ompp dispute) wrote:
#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.

Chhaya panchmukhi (Ompp ed)
Apr 13, 12:49 ist
Hello harpreet,

Greetings for the day!

We certainly understand your concern regarding ola money postpaid outstanding and we regret the inconvenience caused to you.

We regret to inform you that the payment method should be selected during the time of booking and it cannot be changed during the ride time. P

I cleared my dues but my account is blocked and i keep receiving messages to clear my dues. I sent multiple mails and i get a reply saying issue is resolved. I don't know what resolution is given. Please don't bother me to call or send messages to clear my dues as i already paid. The worst customer service is ola customer service. My mob#is [protected]. My old service requests #[protected],[protected],[protected]. These are some of my complaint #.

Dear concern,
The mail is regarding the complaint against the OLA Cab Driver who was driving very fast at an average of 60 Speed, and there is a damage at the Bumper of my car, when i stopped him asked him to repair the car he didnot respond properly and he took the car and went, so kindly arrange a repair to be done from his end,
The Incident was happened on[protected] at ESI road around 11.50 am

Car Number: KA 01 AF 5815
Car: Nissan Micra

Regards

Manigandan D
+91 [protected]

Driver name:- satyapal nashiket mandve
Reason - impolite with customer,
Abused customer,
Denied luggage,
Cancelled ride on his own without confirming customer,
Arrived 20 minutes late though he was very near to pick up location
Location - nagpur
Kindly take strict action against such chutiyas
If action not taken i will file legal complaint in court

Today at early morning I booked a ola from Kanpur railway station to Shyam Nagar. Driver misbehaving and impolite during the call. He screaming over me . And cancelled ride himself.. he don't know how to talk with their customers.. now what kind I expected with ola.. I want immediate action to that driver . please audit that call. Other wise I will spread the whole call on social media..

When booking a taxis from my current address. I waited 20 minutes for then the driver to turn up around the corner from my pickup which i tried to explain he was not at my address has he was adamant he was here. To which he then cut the call off and shouted down the phone he will not pick me up and cancel the taxi. Disgraceful service for first time users. Also i actually got charged for the cancellation of this taxi which i would like a refund.

I travelled in ola on 25.04.19 (Crn [protected]) from kidwai nagar to kanpur rly station. The bill amount is rs 157 and driver charged rs 60 extra for toll tax paid. The bill bifurcation in ola app is inclusive of toll tax for rs 30 whereas toll tax was paid by driver for rs 60 which he collected me extra. I have tried to lodge the complainant in ola app but the same is rejected again and again on ola and customer service number is also not responding. I am still unable to register my complaint with ola.

Hi, this is the second time the scenario happened to me. I booked ola rentals 1 day before and the driver cancelled the booking 5 minutes before the scheduled time.
Never go for ola guys. Worst service ever.
Driver name is ajithkumar a. My order number is crn[protected].

I have also attached the order details.

They don't have a courtesy to inform me about the cancellation. I figured it out myself only after i checked in the portal. I called the customer care which they never connect immediately. After connecting, they are asking me to book an other cab.

I will never ever book ola cabs again. Because of this issue, i have to cancel all my meeting today and lost so many important things.

On 27/4/2019, the driver asked me to pay toll n parking which i paid but i was billed again in my bill for too n parking rs 150/= and the cab was booked for 8 hours 80 kms pack but the driver rode without my knowledge upto 20 kms when it was supposed to be in parking area of seasons mall at that time (Because i tracked it in my app i came to know about it) ie it means cheating on us customers by ola or their drivers why cant ola just ban. Such. Arrogant. Stupid. Filtlty. Cars n drivers. Cant understand.

I am hitisha mehta. I booked a cab from dadar to kandivali. After reaching kandivali i asked the driver to take ahead two minutes more away from drop location. He dropped n asked more 100 rupess for it when i refused as ola receipt did nt show that addditional 100rupees. He misbehaved and and was rude and called the police for no reason and when the police came he said noyhing happened in front of the police. His worda were bad and behavior was worst. I want to take strict action against him. I even want concession against it. The cab details are mh03ch9757 cab driver's name is farid noor shaikh, his number is [protected]

In their ola money app i clicked on kyc. First it asked for pan number. I keyed it. Next address proof: i clicked on voter id. It does not go forward and remains in the same page. I tried many times with no improvement. Thus i am unable to complete kyc.
From. A. S. Raghavan
668, 9th a main
I stage indiranagar
Bangalore 560038
Mobile: [protected]
Email: [protected]@gmail.com

I ride tomorrow im ola cab. And when i pay money with phonepe then i think my phonepe is not working but its work then my money will deduct to phonpe then driver says to me you pay me by paytm i will pay him then i will check my money will deduct by phone nd also paytm. And now i call driver it can't received pls. Help me i tried to call the driver yesterday but je can't received

We booked a cab and it was showing around 83 rs but at the drop location we were charged 187 rs. The driver too was very rude... I didn't even pick up at the right spot and we had to walk more than 200 meters at 2 am at night. And then when we asked him to extend the ride he refused. Then when we asked him about the charges he was very rude. The crn no of our ride is [protected]