Ola Cabs / ANI Technologies Complaints & Reviews

Hi, i chetan, i have booked ola rides yesterday, first i have booked ola rides @ 125 rs, the ertiga 6 seater has been booked, few mintutes remains, ola driver has cancelled my rides. Again i have booked ertiga 6 seater, they have carged rs 185 by me. I have to go for party, i was already late due to cancellation of rides, again i have book ola, the same issue again occured by ola driver.

In evening also, when i was return back from the venue with my family, the ola has cancelled my ride.
The issue has reapetly again and again.in emergency we can't effort ola due to these reason. May kindly see the issue. Due the online service by ola.

Mobile no:[protected]

My ola app registered with mo. No. [protected]. I was asked to pay rs 239 cash by driver of ride mini crn [protected] at nagpur after deduction of rs 239 from ola money wallet. No customer care number is operative given on ola portal. For safety of passenger make all customer care number operative for passenger to contact for help in time.
Please remit rs 239 in wallet at the earliest.

My ola app registered with mo no [protected]. I was ask to pay rs.239 cash by driver of ride mini crn [protected] @ nagpur after deduction of rs. 239 from ola money wallet. No customer care number is operative given on ola portal. For safety of passenger make all customer care operative 24*7 for reach by passenger. Please remit rs. 239 in my wallet at the earliest.

Today morning we took ola cab from majnu ka tilla to rohini tibetan youth hostel delhi. While deboarding the cab, my friend accidentally dropped her mobile. After some time she realised that she didn't had her phone with her. I tried calling on her number but it rang, got busy and now switched off. Can number is 1313. Kindly get a hold on the cab driver.
Thank you
With regards
Tenzin palmo

We have booked a trip from Perungalathur to Teacher's colony Kolathur today the 25th April 2019 at about 18:30 hrs. But the driver asked to cancel the trip. Again booked and the second driver himself cancelled the trip.
Understand our difficulties. This is not the first time very often we are facing the same sort of problems.
There is a limit for patience. Mental agony of the passenger's must be realised by ola and it should be sorted out.
Otherwise we are forced to approach consumer forum. Take immediate step to compensate our valuable time and mental agony. My phone no. is [protected].

First the driver refused to take short route suggested instead wanted to take long route. When refused charged higher when the trip was not even started. I need my refund back of the money i was charged for this trip. I even suggested and enquire with other ola drivers in the next drive itself that we can choose the route by which we can go and he agreed but the driver who was suppose to drop us refused and charged extra without starting the trip. I have attached the picture of the car driver along with the details hope the action would be taken, looking forward to it.

Dear sir/madam,
Date of incidence april 21, 2019
Client number / reference number crn[protected]
I had booked an ola from "tilak school road, tilaknagar, dombivali east to manisha nagar near golden park society kalyan west.
The distance was 8.5 km., ride started at 3.19 pm and ended at 3.41 pm.

I was charged as below;
Base fare rs. 60.00; distance fare rs. 68.00, ride time fare for 22 minutes rs. 27.50; fare increase rs. 295.45, taxes rs. 34.27, total rs. 485.00!

This brings us close to rs. 57 per km.

You would appreciate that this is an irrational charge and we expect you to refund the extra charge. There was no unusual demand at this small town in the afternoon.

Abhay deshpande
+[protected]

This is regarding the ola rental ride. The driver with whom i took the ride is not trained properly. He didn't stop the ride immediately after i told him to stop. The fare was ongoing till 5 hrs. The base fare is rs 229 and extra kilometer fare is rs 95. Total fare should be rs 324. But he has charged for waiting also. I didn't ask him to wait. The total bill was charged rs 745, but it should be rs 324. Please revise the fare on ola postpaid and give me justice. I didn't ask him to wait at all. I don't have to pay for that. It is his mistake.

Crn [protected] fare charges are too high as compare to estimated charges.

Vehicle no. - mh12/nx-6551

I booked ola cab on april 20th 19 & ola shows the estimated charges arould 253 rs but after completing the ride fare charges are 978 rs. I don't know how they charged more than 100% from estimated charges & the ola customer service no. Is not picking up my phone.

Please help us to resolve this issue asap.

If i ordered a ola cab than ola should be present within 10 to 15 mins but after waiting long for 45 mins driver calls and asking me where to come, after waiting so long i reached my destination than he is firing on me saying vulgur words and misbehaving, here it his number [protected], if they are riding private passengers also than why ola hire them for ola cab/mini, they used to approach private passenger than ola passenger has to wait so long, instead why we use ola, ola is nothing instead for cancellations ola is charging me 15 rupees fine. What for? Ola also has a fault in its website they are not tracing location correctly automatically. All the mistakes are done by ola and ola drivers and charging fine on customers. Bad service by ola.

Kyc issue: everytime i login to ola app, it says your doorstep verification is pending and i am not able to select another option of in cab document verification as i already have selected doorstep verification option. From last many months ola is saying "our agent will visit you at given address within 1-2 working days". Now my 999 rs. Are blocked for more than 6 months. I requested ola by emailing but ola team members always say we are trying to resolve the issue as soon as possible. And after that they never entertain the issue. I want my money blocked by ola

My uncle got a fraud call saying that from bank & he is manger, his bank account will be blocked soon if he not update this details. Since he is from village & not much educated. The fraud call person asked for card number & details. After few minutes asked for otp pin to save his bank account from blocking. Later he realised that it is fake call and they deducted amount inr 9400/- on 20th april 2019.
I have attached passbook scan picture. Where website shows that wwwolacabscomgurgoanhrin
He is from poor family condition. Kindly do needful and guide me further to take necessary steps to get my money back.
Thank you.

I met with an accident today in the morning, was travelling in an Ola auto from KAlyan to Dombivali .The most disappointing thing is that there is no specific complaint number or customer care number .None of Ola numbers are working.Being such a big brand there is no reponsibility being taken, later got to kno that the driver who was riding was a 17yr old boy with out lisence and the owner was smone else.Very bad service.

Hi Team,

I have booked for a OLA cab from 1555, 10th Main HAL 3rd stage, 1st cross to Pampa extension, Hebbal.

We got into the cab and we forgot Gold bangle worth 1Lakh in my handbag. We asked the cab driver to go back and wait for 2 mins. The driver flew away along with the valuable fell in his car. Need your help get the valuable.

Driver details:
Driver Name: Ningaraju NA
Phone: [protected] / [protected]
Car: Etios KA50A1761
CRN Number: [protected]

Regards,
Sonia S
+91-[protected]

I am not able to book rides on my ola app. It shows already a booking in process but there are no such thing. I tried to contact on customer care numbers and there is no response at all.in-spite of having ola select there is no priority support. These guys provide pathetic service and escape from just saying sorry. There no responsibility as there are no hard punishments. Its very disappointing these people are escaping from the legal system.

While i was waiting for my ride it shown on my phone that ride has already reached but i couldn't see it anywhere so i called the driver then he told me that i will receive a location otp, i didn't understand within a minute i received an otp which i shared with him. After that suddenly my ola account got logged out as soon as i relogged into my account, my ola money was gone. Driver name was rajashekara h, car no. Ka66449 white dzire tour

Hi,

I have booked an ola bike in hi tech city signal. The bike came to the location 15 mins post booking but he did not even see whether i standing in the location or not, he just picked up the other guy standing near me and went off and i have called him several times but he did not even pick the call. Such a pathetic experience i had with the ola bike.

And again i booked an ola auto and the guy cancelled the ride within seconds, and when booked the 3rd auto, the cancellation fee was charged on me. Why the heck i should pay the fee if the guy himself has cancelled the ride. Disgusting thing it is. Instead of this i should be charged less in my next ride if the rider cancels the ride.

These ola firm doesn't even have a proper number or mail id to complaint about a particular thing and they only have faqs which is completely useless.

Never will ola herafter, uber ride is far more better than you guys.

Thank you so much for this worst experience.

I have book old mini cab two times and both times drivers cancel the ride without any prior information...
If ride is canceled by customer side you deducts 50/- as cancellation charges what is your policy if drivers cancel the ride...
They also get cancelation charges or similar kind of punishment...

You are requested to take necessary action in this matter...

Details of driver,
1.
Name -
Mobile no. - +[protected]
Car no. -

2.
Name - jaysingh motilal yadav
Mobile no. - +[protected]
Car no. - mh 02 cr 9133

Dear concerned,

Facing extreme difficulty on booking cab through ola money l. Drivers denies duty every time and asks for cash.in turn cancellation costs time as well as money.
This morning booked ola cab with booking id crn[protected] through ola money, but driver denied duty due to ola money and asked for cancellation.
Regards,
Mrinal
[protected]

I have left my mobile phone with charging cable in ola cab in bangalore, dated 15/04/2017, (Cab : white etios, driver : mahesha bm, crn :[protected]). He promised that he will handover the mobile, when we visit bangalore this week. But when called on 21st, he says he is out of station % giving contradictory statement. Pl. Do the needful in procuring the phone from driver.