Ola Cabs / ANI Technologies Complaints & Reviews

Hi,
Yesterday i had book an ola cab via visa payment gateway.
After the completion of my ride the driver told me to pay cash, s i have told the cab driver that i have booked the ola from card payment but still he forced=s me to pay the cash.
After which i pay him the cash and still my ola app showing me the pending bill
In ola app. Ii contact the ola agent they told me to pay from visa also you will get your refund within 15 mins but still after 30 hours.
Please help me they are fooling =s us with this fraud way.
I have complaint yesterday but my issue was not resolved till now.

I booked a cab on 15.04.2019 from OLA. Booking estimated amount was Rs. 252 at the time of booking but in the end they charged Rs. 471. This is not estimate. They charged Rs. 219 extra. They refunded just Rs. 36 which is not acceptable. OLA fools its customers. They are cheaters.
There customer care does not reply properly and talk very rudely. OLA is not acceptable in India now. Worst Service
CRN [protected]
Driver Name : Shashi Kant Jha
Number : +91-[protected]

Dear sir,
My name is prabu i booked outstation trip from trichy, tamilnadu, india to kattuputhur, tamilnadu, india on march 21, 02.29 pm. Estimated money shown rs.1244. But the end of ride the bill came rs.1974. I ased to driver, he said it is computer generated bill, so we did not done anything. But after few hours i checked the bill summary, it shows extra kilometers. The actual kilometer is 64km (https://www.google.com/maps/dir/TPJ+Railway+Station+Additional+Entry, +bharathiyar+salai, +sangillyandapuram, +tiruchirappalli, +tamil+nadu+620001/10.9931478, 78.2214028/@10.9934134, 78.2198546, 17z/data=! 4m9! 4m8! 1m5! 1m1! 1s0x3baaf[protected]:0xb83f0f[protected]! 2m2! 1d78.6890673! 2d10.7966678! 1m0! 3e0)

But as per summary it shows 98km. They made round trip calculation. I called to them they said we try to solve this problem with in 2hrs, eod, 24hrs, 48hr. Till date they didnot resolve this complaint. I paid extra rs.621.50

Complaint no :[protected]

I have made a payment on 27th march 2019 against ol money postpaid dues. My money got deducted but dues not cleared.
I checked with my bank also regarding payment they confirmed that it is paid to ola account. I got a mail regarding refund but not got my money till date. I am also calling and mailing to your support team on daily basis. They are not supporting customers to resolve the issue.
Refer below mail:

#- please type your reply above this line -#
Your request (Ticket[protected] has been resolved.

Shabarish kr

Apr 5, 11:38 am ist

Hello priyansha,

Greetings of the day!

We understand your concern regarding ola money postpaid services and we regret the inconvenience this may have caused to you.

Please be informed that a transaction amount of rs.1500/- has been adjusted successfully towards your ola money postpaid account.

We request you to please check in the ola money wallet for the same.

We value your business, kindly write to us for further queries.

Regards,
Team ola money

Dear sir,

Undersigned booked a cab on 7th april at hyderabad against traveling to airport on 8th morning at 4.55am.
One driver called me at 4.20am and asked where i am going, i replied to airport and come by 4.55am.
After waiting till 5.05am he did not show and telephone line he used of your office web line which cant be reached back.
Under signed was got confuses in unknown city, since hail from lucknow u. P) and no way to get help at early morning and had to take street cab at absorbent high price of rs 4000 for drop and taken risk on the road.
This compliant is lodged to ensure positive reply immediately with compensation for excess money paid as well harassment charges to remain ola's a trustworthy transport medium.
Also the said driver must asked for explanation so that passenger like me should not loss your credibility.

Thanks,
Jalaj arora
592 e, sector k, ashiana colony. Kanpur road. Lucknow - 226012
[protected]

I'm from bangalore i was all most hitten by this stupid old cab driver, i was watching the old cab driver from 1 2kms he was driving so speed and 3 4 bikers also about to lose control because of this stupid old cab driver, he was about to hit me so badly in speed of 90 to 100kms, his number plate is ka01ae6470 i hope u to take a strict action against him..

Driver accepted service when other custom was already travelling.

Driver name is rakesh pal
Cab no# dl1rta 2594
Driver ph# [protected]

He received call and i asked how much time will he take to reach pick up (Goyalson) nangal rai point he said i will reach in 10 minutes. When i asked him why did he accept the service while other customer is already in cab then he stated fight saying *aajauga jaldi or ye cab kisi ke baap ki nhi* this how he started talking..

I really want instant action..

Kindly do check with him..

My ph# [protected]
Rohit singh

I had booked an outstation ola SUV from pune to mumbai (Kharghar) on 14/04/2019 .
The SUV number is MH 12PQ6346 WHITE XYLO
CRN no. [protected]

initially while booking the ride the cost was 3015 Rs but when we reached the destination the cost came upto 4268 Rs

After which we called the ola customer care number ***(+91 [protected] )***

To inquire about this issue .One guy received the call and when i explained him the problem he immediately hung up on me .After which he kept cancelling my calls .So, i tried calling using another number he received the call and was very rude and again hung up.He repeated this multiple times

This was the worst experience with ola customer care service and how they cheated on us with the fares .

IT'S A SHAME ON OLA HOW YOU TREAT YOUR CUSTOMERS

ALSO IN FUTURE I WOULD SUGGEST ALL THE PEOPLE I KNOW TO NEVER EVER USE OLA Services

I was a regular ola user ...

Will switch some other good cab servies who atleast have good people at customer service

Muze booking ka ishu aa raha he, meri reting bhi Achi he. Meri pass wali booking 3k.m.se dusra partner lene ko ata he.. Lekin muze nahi ati, balki me us location se najdik hu. Tabhi nahi ati.. Kya karu me... Office ke chakar bahot bar kat chuka hu... Kuch SOLUSHTON nahi hua.. Mentali torcher ho raha he.. Pagal ho raha hu... Harassment ho raha he... Kuch to karo aur mera problem solv karo...

Abusive and threatening nature of ola drivers are nuisance to fellow citizens in bangalore. Recently idiotic nature of ola cab driver threatening non-locals saying "we are locals to bangalore and dont mess with us"..

Ola drivers character must be verified before hiring them. If they cannt respect fellow citizens, then they cannt be trusted with honest and safe services to customers opting ola...

Till date, i used to opt for ola, but hereafter will make sure not to use ola and recommend the same to others...

All the complaints raised on drivers nature should be considered seriously since they seem to be behaving very irresponsibly.

I booked ola at 2.12 pm from phone no [protected]. I got the name of the driver but no car no and otp. The driver rang me and reached my pickup point. Till then i have not received the otp. Driver also tried from my mobile.in the process more than 20 minutes passed. Then driver called the help line and i got the otp. But i have been charged rs 62.04. As waiting charge for no fault of mine. I request you to refund the waiting charge. K. Chakrabarty

I booked the cab from ola and cancelled it due to some reason but later on driver called me back and started abusing badly, i raised it with ola and no proper resoultion till date. Ola support contacted me and mentioned that we have taken against the driver and when i asked to share this on email. They said we can do that.
It means they have not taken any action against that driver.
This driver should not do that again with other person all i want that any other person should not face any issue
Worst service ever
I would not recommend anyone for ola ever
Will share it on social media too

Ola driver gave me dirty filthy abuses and canceled my booking. Driver name vikash sharma jh02al6162 i booked my ola on 12:04:2019 from lake road to hatia rly station 8:25 a:m but cab not reach me till 8:51 a:m i am late for pickup the train i said to driver please come quickly, but he say to me to cancel the cancel booking and gave up the dirty filthy abuse.

The fare shown to me for my ride (Crn: [protected]) dated 13th feb 2019 from vasai to thane (Approx 40km) was of rs.710 during the booking, i have been charged rs.2106/- which is nearly thrice of the estimated fare

Also i had taken rides to the same area in the last 15 days where in the
Fare was within rs. 800/-, the to and fro ride costed me rs. 1400/-

An outstation ride fare is of rs. 1299 for a distance...

सेवा में श्रीमान ola care मेरी आपसे हाथ जोड़ कर निवेदन की मेरा नाम जनेश्वर है मने ओला में कुछ समय पहले गाड़ी बुक कराई थी जिसमे आपके कंपनी के किसी सद्श्ये ने जिसका नाम हरगोविंद है उसने गाड़ी बुक की थी जिसने मुझसे 35000 हजार रूपये ले लिए और गाड़ी नहीं दी म गुरुग्राम गाड़ी लेने गया तो उन्होंने बताया की हरगोविंद ने हमे कोई पेमेंट नहीं दिया है जिसमे की हर गोविन्द ने हमारे घर पर लड़का भेज कर पैसे मंगाए थे । मेरे पास 4000 हजार की रशीद तो है लेकिन उन्होंने 31000 हजार की कोई रसीद नहीं दी और खा की आप गाड़ी लेने आजाना उसने जिस लड़के को पैसे लेने भेजा था उसकी वीडियो मेरे पास है पैसे लेते हुए की मेरी आपसे निवेदन है की मेरी सहायता की जाए मेरा कांटेक्ट नंबर [protected]

Ola has taken more money from our yesterday ride
Actual ride cost was 352 but they have asked us to pay before ride complete around 647 rs
What is the procedure to get refund. Trying to contact bangalore customer care number nobody is bothered to responding call and address the issue
This is not what i had expected from ola cab services. Better not to use ola app again

I booked my cab at 1:30 in night and booking was confirmed and my money was debited from my account as i paid it online then i was waiting for cab from 1hour and driver refused to pick and he switched off his mobile and i was waiting for him in the middle of the road from the booking time but he didn't came i faced many problems in night no one is ready for help me even a police came and started enquiry on me that what am i doing in the road at this time i faced many problems

Ola cabs / ani technologies — blacklisted

Bangalore karnataka, india

Submit a complaint

Sir my name is sathisha kc i am a driver of ola cab, sir 2years before i had black listed from ola. Actually my fault is, i don't know how to reverify the ddd. Because of this, i am black listed. I went to office many times and requested but nobody listening. Sir i want to drive with ola please give me one opportunity. I will be a good driver. 10years experience in driving.
Pls help me. This is my life question.
. Thanks
Sathisha kc
My dl number ka[protected]

I booked a ride on 11/04/2019 @9:35 from puttenahalli yelahanka to jnakshi vidyaniketan school, rajarajeswari nagar. A total of 33 kms. Car no. Ka 51 aa 0792 (Prime sedan white sunny) and driver was mr. Lngaraj. An amount of rs 781 was charged for the trip.

At 16:00 hrs, on the same day, a return cab was booked using uber for the same route for return journey and the fare was rs 373/ for 33 kms.

Please examine the case and refund the extra charges paid for the ride and advise the reasons for such exorbitant charges being demanded by ola for the same route where uber is charging only 50% of the fare of ola.

Nirmala

Kl07cm 3385
Kochi swift dzire
Is the number of the cab. He accepts rides, shows he has arrived at the pick up point but in reality is is far away from the pickup point. Switches his phone off and waits for its customers to cancel the ride. He did the same thing with 2 family members back to back of mine who tried to book a cab after failing the 1st time because of his cheap act. Same car no. Same behavior again. Why should i pay 50rs per person??? This is completely putting down the credibility of ola cabs. You should have a easier way to complain against such cab drivers directly from the app. Disappointed. I won't pay.