Ola Cabs / ANI Technologies Complaints & Reviews

I have booked ola outstation from new delhi to meerut and back vide crn no.[protected] on 09th march 2019. The trip was started at 06:14 hrs and initially km reading was 3887 which was also messaged to me. The booking was scheduled to end at 03:00 p. M. But due to jam it was ended at 03:53 p. M. On same day. But surprisingly final kilometre reading which was messaged to me was 39950 kilometre. I have saw on odometer which was showing 3995 kilometre. But erroneously the cab driver had entered the figure 39950 figure. The bill was not generated even after long time. It was showing the status of ride "ongoing". I have tried customer care many times but not picked up. Than driver asked me to rate the drive and i have rated but bill not generated. Later about 05:00 p. M. Driver was able to contact mr. Pawan at ola partner, i have tried to told him the exact problem but he refused to listen me and told that he will listen only ola partner i. E. Driver. Finally bill was generated for that drive that was rs.3, 672/- which is much higher than usual.in break up this was showing additional distance of 116.13 km. The driver has told mr. Pawan that the distance travelled by him is not more than 200 km but surprisingly even after that the bill is generated for 281 km.
This is requested that the bill will be revised and additional amount charged will be refunded to myself.

Hi, i am john nirmal i booked can today morning at 7:39am driver nagaraj crn[protected] asked me whether it is ola money or cash later he reached location and asked me to cancel trip and pay money. I denied he cancelled booking this is poor service and unethical way of handling customer. I am late to meeting i need this to be escalated and driver needs to be suspended. Provide me complaint number and action taken. When customers cancel trip cancellation is charged why same action is not taken when driver comes to location and cancels trip for unethical way of asking money from customers.

Sir mai ola company said lease pr swieft dzire le me chala raha hu mera nam raushan raj hua or ya company mujha itana paresan kr diya h ke mai marna chahata hu or ek police complian kr ka mai apna jan dedunga mai marna chahata hu kyu ke ola company hm driver to jina nii dege ishi liya agar mai marta hu tho sirf ola company ka chakar mai kyu ke was sirf hm sai paisa le rahe h or hmae work bhi nii deta h acha hr 55 ac 9716
Raushan raj
[protected]

Sir mera name raushan raj hua mai ola ke car le h lease pr swieft dzire or ush pr sahi sai booking nii aa rahi h aap btao mai 1120 rupey daily ka rent deta hu or aapke 27 percent xtra deta hu or sahi sai booking nii milte h customer care ka call lagta nahi h ab mai agar khud khushi karta hu ya marta hu tho ya ola company ka nam ho kyu ke ola company apna benift sirf le rahi h but mujha koi fayda nahi h or ab mai pareshan ho gaya hu or mai marna pasand karuga gadi no hr 55 ac 9716
Raushan raj
[protected]

Sir meri gadi ka no hr 55ac9716 h jo document ki wajah se date 7-3-2019 ko police ne pkd li paper ki wajah se or main[protected] ko ola office gurgaon sector 55 me gaya wha se document mila mujhe usne yhi bole ki jao kal apki car mil jayegi bt advocate call krnge lekin advocate call v kiye maine gaya v wha lekin abhi tk ispe koi karwayi ni hui h bs aplog costomer ko khush rkhna chahte ho or kuch nhi driver mar jaye partner mar jaye apko isse koi mtlb ni na koi compny wale apna prsnl no dete h btao hmlog agr 1 din car ko ni chlaynge fir v lise lgegi lekin 7 din se mera car baitha hua h to mai kya kru mar jau ap hi btao ola company

Dear Team,
Having sadly, I would like to inform you, I am ola customer, Last month I have faced so many problems,

1. Customer Care no not connect till to now. (CRN [protected])
2. Driver direct refused booking without any reason.
3. My ola money balance have 254, But did not deduct.
I need proper authentic answer from you.

I hope you can help me and take some action against above matter.

With Regards,
UTTAM SHAW
[protected]

Cab is got cancelled with out any intimations, at the time of arrival i only called to cab guy and at that time he told it's got cancelled. When we cancel you charge us, so why can't you inform us prior if you cancel a ride, i would have booked another cab immediately that. Because of this i faced inconvenience and i faced many problems. As per your own rule, you have to pay me the booked cab charges. I will raise the same issue in front of consumer court either

I have never asked for ola postpaid money and rs1000 was added, i just had to pay 490 and late fee was applied without any notification and without any guidance of payment processing method.
I didn't pay because it was asking for kyc my personal details like pan card aadhar card. This is completely misleading and fraudelent.
1. Without my permission rs1000 was added and i agree i used it and even paid.
2. And without any notification i was being charged for late fee this is looting.

I have booked Ola Auto CRN[protected] P RAMU (‭+[protected]‬).When I called the driver, he told us to cancel the ride with Ola and ask us to come directly charging extra amount for the destination. I ignored and told him I will not cancel the ride, ‭will only pay the amount charged by Ola and don’t want to pay you extra. He disconnected the call and cancelled the ride..
This is how they are behaving. Please take action.

My grandmother (Account holder) has received an sms stating that she has used ola postpaid and has a pending amount of 930 rupees and i[censored]npaid legal action will be taken. I had called the customer care twice on her behalf. I was told first time that it would be waived off we had confirmed that all the drivers had taken cash as well as ola money which my grandmother did not know. She has not even updated her card details hence never was aware of ola money or ola postpaid. She is someone who pays by cash always and always pays more than the fare as she is generous. She is 70 years old and is a regular user of ola cabs. The duration claimed by the team is exactly when my grandfather (Passed away) was in icu and post his death. I can even send the death certificate.
Instead of investigating the riders you cannot blame the customer who got cheated cause of her age. Poor lady has been harrassed and asked to repay.
We are open to taking legal action against all the drivers of ola who cheated her as ola customer care and their heads say that they don't have the technology to automatically or manually waive off the amount. And promised to not disturb us asking for cash.
Yet we still got the messages.
This is cheating and pure harassment done to a 70 year old in name of postpaid pre paid that too to a customer who hasn't even added her card details.
Please rectify this or we are okay to sue ola if they delay and harass us further

Regards
Nithya

Hi
I am manjeet singh became a victim ofva fraud transaction happened yesterday in my savings account of punjab national bank. I received a call from a person woth mobile number - asking to complete kyc on my account to keep the account active otherwise it will be deactivated for same reason. He asked me some details of my card and also sent a 6 digit otp on my registered mobiles number soon, after i dictate the otp to the persin i received a mesaage saying my account is debited for rs 9999/-. Immediately, i called the customer care to block my card. After investigating the transaction i came to know that it took place at olacabs.com.
I already lodged a fir for this fraud but i urge thw consumer complaints to help me in investigating the same and guide me forbthe further actions. I am not surr on how to reach the merchant ola cabs to kmow. More about this issue. Please suggest.
Thank you
Manjeet singh

Date: 12/3/2019
Time of incident: 7:20 am

Ts11 uc1466
This ola auto which i hired from sheikpet, hyderabad, had driver who was continuously watching movie over phone, while driving.
Almost missed getting hit by a school bus.
Ignored our warning.
Was disrespectful.
We got down midway.

Gave complaint over whatsapp to hyderabad city police. But they said they could not...

I landed at delhi airport on 23.01.2019 at around 12:30 am. 3 times i booked ola cabs but all were cancelled by the driver itself. The fourth cab driver refused to come for pick up and also was also not willing to cancel the booking (May be due to apprehension of loosing points). Then as a last resort i called customer care and the customer care representative himself booked the cab and told me that the fare would be rs.720/. When i reached the destination an amount of rs.1401 was deducted from my ola wallet. Records may be checked to corroborate these all averments tendered herein. Matter requires to be addressed as exorbitant fare deducted from ola money wallet

On saturday, 9th march 2019 at 6.10pm, i had booked an ola cab and was alloted micro white xcent with driver mr. Singh anjani kumar ramshanker. On the cab's arrival at my pick-up point, i got into the cab and the driver asked me for the otp. After punching the otp, he realised that i was going from bandra to colaba and immediately cancelled the ride and very rudely told me he could not take me as he was running out of gas. Did he realise that he was 'out of gas' after he knew my destination, as he did not want to go that side? To my surprise, i got billed rs.101 for this non-travel trip, and inspite of writing thrice through the support section of the app, there has neither been a reply nor has a refund been given to me. Instead of penalising the driver for cancelling the trip, it looks like ola prefers penalising customers. I would request that immediate action be taken on this complaint.

Hi,

Booking id: crn [protected]

I had took this ride on 10 jan 19, my estimated fare shown on the app was rs. 493/-. But when ride completed generated bill was rs. 1790/- which is much more than the estimated price because ola charged for 117 km while the travel is of 24 km from igi airport delhi to pitampura delhi.

Driver also had told that this much amount is not correct and is very much higher than regular fare. He told us to contact ola support.

Please check the

Vishal dujari
[protected]

I had recently booked a oia rental for 8 hours from location for official use as we have a corporate account.
The driver came and i gave him the otp to start the ride. The driver became nagging about getting in, it was a rental and i had started the trip. He became restless and started abusing me in malayalam and he left the place without informing.
Kl 01 ch 9264
Rajeev

Hi, we are corporate customers of ola and strongly object the robbery that ola is doing with us. Total fare shown was rs.350 approx while u have charged me rs.887. This is insane we will drag u to consumer court.

Moreover i called thrice for complaining and was promised a callback from supervisor, u didn't have courtesy to call back also. We will drag u to consumer court for robbing customers like this. Worst company ola.

Regards
Rohit
[protected]

I booked an ola auto today and my drop point is chennai central station. Immediatly, after i boarded the auto, she (Driver uma) asked me the estimated fare to be paid and the drop pt. I said it’s 370 rupees and the drop pt is central station. She said, please cancel the ride in ola and then yu can pay me 400 rupees. I agreed to cancel ola ride, but i didnt understand whats the reason behind it (My biggest mistake). Then she started the trip and also mentioned that please switch on google maps as she is not aware of the route.

Then i guided her the route and fianlly we reached the destination. She asked me to pay 450 now, and said she has taken long route and the map was wrong.

I was shocked by her behaviour, as how could she get such a cheap reason to get money from me. She asked me to cancel, she suggested to use maps and finally demanded more money for this reason!!

She started such an heated argument and finally said pay 100 extra now..😒

Please take action on this driver, so that other passengers are not affected by such rude drivers..

Details of driver: uma
Tn 13 k 9076

The ride was booked on different charges and later much more money was charged.
Route was changed due to some construction work on the road. And this obstacle was not shown on map. Due to their technical problems my money charges are changed and i have to pay more sometimes nearly double my original bill. And this there so called possibilities are not shown highlighted as other features. And why don't they charge less anytime. Highly disappointed.

I booked a ride on 10th march... The driver reaching time was about 2 min even after 5 min he didn't reach when i called back he talked so harshly.. And told me that he will not come... Then why did he pick up the ride?? It is so irritating... To hear their filthy language when we are going out... Many drivers are doing like this... And i request to remove such kind of driver i have taken note of his auto no... Tn02p0400...
Waste of energy
Loosing our respect