Ola Cabs / ANI Technologies Complaints & Reviews

I krishna survi booked Ola Auto today at 3.28pm from Banjarahills road no 2 to Bhagyalakshmi colony Manikonda, I was allotted the auto bearing number TS 11UA 7374, Driver Name Mr.Ramavath Darsu, his number is +91 [protected]. During my ride i kept my phone for charging in the auto, driver was very much aware of this, after reaching my destiny i forgot take it back and immediately driver left, after realizing the lost we tried contacting the concern driver repeatedly he dint answer our calls neither came back to us. we have informed the same to the customer care, also bringing it to your notice, sent the ride invoice to [protected]@olacabs.com. we want you to intervene and respond ASAP as we have our personal and valuable data in that phone, being a privileged customer we expect a prompt and positive response from your end, these kind of events and drivers are not at all good for company reputation, we haven't come to this conclusion without trying from our end, he disconnected calls as we tried to reach him from different numbers.

Awaiting for your response.

regards,

Survi Krishna.
[protected]

I krishna survi booked Ola Auto today at 3.28pm from Banjarahills road no 2 to Bhagyalakshmi colony Manikonda, I was allotted the auto bearing number TS 11UA 7374, Driver Name Mr.Ramavath Darsu, his number is +91 [protected]. During my ride i kept my phone for charging in the auto, driver was very much aware of this, after reaching my destiny i forgot take it back and immediately driver left, after realizing the lost we tried contacting the concern driver repeatedly he dint answer our calls neither came back to us. we have informed the same to the customer care, also bringing it to your notice, sent the ride invoice to [protected]@olacabs.com. we want you to intervene and respond ASAP as we have our personal and valuable data in that phone, being a privileged customer we expect a prompt and positive response from your end, these kind of events and drivers are not at all good for company reputation, we haven't come to this conclusion without trying from our end, he disconnected calls as we tried to reach him from different numbers.

Awaiting for your response.

regards,

Survi Krishna.

I krishna survi booked Ola Auto today at 3.28pm from Banjarahills road no 2 to Bhagyalakshmi colony Manikonda, I was allotted the auto bearing number TS 11UA 7374, Driver Name Mr.Ramavath Darsu, his number is +91 [protected]. During my ride i kept my phone for charging in the auto, driver was very much aware of this, after reaching my destiny i forgot take it back and immediately driver left, after realizing the lost we tried contacting the concern driver repeatedly he dint answer our calls neither came back to us. we have informed the same to the customer care, also bringing it to your notice, sent the ride invoice to [protected]@olacabs.com. we want you to intervene and respond ASAP as we have our personal and valuable data in that phone, being a privileged customer we expect a prompt and positive response from your end, these kind of events and drivers are not at all good for company reputation, we haven't come to this conclusion without trying from our end, he disconnected calls as we tried to reach him from different numbers.

Awaiting for your response.

regards,

Survi Krishna.

I was surprised and shocked to see my crn [protected] Rs 886 for ride ola mini from Guru Gobind Singh Sports College, Lucknow to Char bagh railway station Lucknow before i used to pay rs 2000 - 250 for same ride. this is cheating by ola to regular customer and i will never travel in ola and also i will suggest others not to travel in ola.. Ola cab has charged 886 rs charges its too high i want to get back into my account i also used ola take 40 coupon but no use . instead ola take 886 rs which totally wrong charges and driver was miss behaving even i dont want miss my train so payed but now
I request please give attention on my complaint and solve this issue. thanking you

Arif Siddiqui

I attached with ola on 8th march'19 as operator on lease basis & taken charge of vehicle around 5:45 pm. Dxc device was not working & on 9th when we reached shop no.19 leisure valley park office for high security number plate it was not available & when we reached sector 18 ola office no one has the answer for the same. I had conversation with priyanka she told me that you people can go home and come again on monday as 9th was second saturday so the kataria chowk, gurgaon office was closed. If any lease charges got charged she will reverse them back. When on monday i reached to the kataria chowk office for dxc and back seat device then we got to know that in cab there is no speakers as well. And on monday around 5:30pm our cab get ready for ride. And ola had charged 2 days lease wrongly and when i tried to reach priyanka over the call no one picked up the call resulting in to i paid rs. 2050 for 2 days lease unnecessarily& for the same i asked d s bhadauriya (Ola lease supervisor) for the same. He said he will check & now he is also not picking up the call. Please help us on this our fino id is "3454zmn". Kindly help us on this as soon as possible. Thanks in advance

I am referring to the email i wrote to ola corporate support team..
Im a sole propritor snd i need to divert all my rides taken to my company gst no.

I use ola left tight snd center without much cancellations and that too mostly cash transaction..
In this scenario, i used ola rentals twice in last month and i had requested them to send invoice to my name as office invoice as its a huge amt and i would like to avail.,
1, there is clear system or support team to adddress corporate queries in ola
2, thr was only one response email and after that no reply nor there was a call made
3. Why cant they call up the customer to check what it is..
4. If thr is no facility in ola for sole propritorship, they should be able to commmunicate clearly which they never cared for it.. Or ola is not equipped to serve startup like us.. Its a shame and loot..
Even the above is true, true customer should be explained well and cared for.. Ola, u failed to impress me here..

What is the way out to include gst in all my future invoices?

Ticket[protected]. I have raised this ticket on 4 feb 2019, ola is accusing me of not having paid a bill, while i had already paid the driver on the spot after the ride ended, the ride was on 23 december 2018, sunday, crn[protected], bill was rs.1085, and i had paid the driver in cash. Now they are saying i need to pay it again. Why? Why don;t they contact the driver and ask him the facts? I have sent 4 reminders to ola support email id [protected]@olacabs.com but have got no revert whatsoever.

I just keep getting threatening messages from ola regarding legal action. Can someone send me the escalation matrix? Is that how you treat your customers by threatening them?

One day back i have booked an ride in ola. I have attached screenshot of it. Continusly 5 drivers were cancelling the trip after the wait time over. Wait time was about 11mins, 24 mins, 8mins etc.. So almost from 6:00 to 7:00 i was waiting there. Finally called the customer care he was not very helpful ended up wasting few more mins. And the point is the driver was keep on calling me to cancel the trip and he was called about 5times and very rude, it was ended up in blocking his number.

The main reason for drivers to cancel my ride was ola money.

If that is the case why the ola money has been introduced and why dint you guys educate your drivers about it.

Today morning i tried to load the ola money again and ended up in failure transaction but the amount was deducted from my bank account which is totally rediculas

Then my online transaction is not enable

Can u tell me the reason fr it

I want to esclate to the higher level until i get my answers for the above questions

Dear sir/ma'am,

I have cleared all my trip amounts as soon as i reach the destination to the
Ola drivers. I have no idea why is this ola postpaid troubling me. I have not asked for any postpaid payments. I am getting messages to clear my dues. Please clear these dues as i have none of it pending. And deactivate ola postpaid for the respective number - ([protected]).

Behaviour of ola driver mr varunendra singh was worst... And he also argued very badly... This is the first time when i'm really disappointed with the driver's behaviour... He used very wrong words to us... He is so arrogant... We really don't like the way as he talking with us... I never want to face such type of drivers from ola whose behaviour like that... I have a miss behaving issue with ola driver varunendra singh... Please take any action against him...

Due to the cancelation of the ola auto from the driver side i couldn't catch up my train and my entire journey plan was blocked. There are mainly two issues 1. If the auto drive can't come he should have told this otherwise will look according he make to wait for 15min
2. I want to know why he cancel my ride last time when i cancel my ride they had charged me for that like that i want to know whether he is also charged or not

I have booked ola outstation from new delhi to meerut and back vide crn no.[protected] on 09th march 2019. The trip was started at 06:14 hrs and initially km reading was 3887 which was also messaged to me. The booking was scheduled to end at 03:00 p. M. But due to jam it was ended at 03:53 p. M. On same day. But surprisingly final kilometre reading which was messaged to me was 39950 kilometre. I have saw on odometer which was showing 3995 kilometre. But erroneously the cab driver had entered the figure 39950 figure. The bill was not generated even after long time. It was showing the status of ride "ongoing". I have tried customer care many times but not picked up. Than driver asked me to rate the drive and i have rated but bill not generated. Later about 05:00 p. M. Driver was able to contact mr. Pawan at ola partner, i have tried to told him the exact problem but he refused to listen me and told that he will listen only ola partner i. E. Driver. Finally bill was generated for that drive that was rs.3, 672/- which is much higher than usual.in break up this was showing additional distance of 116.13 km. The driver has told mr. Pawan that the distance travelled by him is not more than 200 km but surprisingly even after that the bill is generated for 281 km.
This is requested that the bill will be revised and additional amount charged will be refunded to myself.

Hi, i am john nirmal i booked can today morning at 7:39am driver nagaraj crn[protected] asked me whether it is ola money or cash later he reached location and asked me to cancel trip and pay money. I denied he cancelled booking this is poor service and unethical way of handling customer. I am late to meeting i need this to be escalated and driver needs to be suspended. Provide me complaint number and action taken. When customers cancel trip cancellation is charged why same action is not taken when driver comes to location and cancels trip for unethical way of asking money from customers.

Sir mai ola company said lease pr swieft dzire le me chala raha hu mera nam raushan raj hua or ya company mujha itana paresan kr diya h ke mai marna chahata hu or ek police complian kr ka mai apna jan dedunga mai marna chahata hu kyu ke ola company hm driver to jina nii dege ishi liya agar mai marta hu tho sirf ola company ka chakar mai kyu ke was sirf hm sai paisa le rahe h or hmae work bhi nii deta h acha hr 55 ac 9716
Raushan raj
[protected]

Sir mera name raushan raj hua mai ola ke car le h lease pr swieft dzire or ush pr sahi sai booking nii aa rahi h aap btao mai 1120 rupey daily ka rent deta hu or aapke 27 percent xtra deta hu or sahi sai booking nii milte h customer care ka call lagta nahi h ab mai agar khud khushi karta hu ya marta hu tho ya ola company ka nam ho kyu ke ola company apna benift sirf le rahi h but mujha koi fayda nahi h or ab mai pareshan ho gaya hu or mai marna pasand karuga gadi no hr 55 ac 9716
Raushan raj
[protected]

Sir meri gadi ka no hr 55ac9716 h jo document ki wajah se date 7-3-2019 ko police ne pkd li paper ki wajah se or main[protected] ko ola office gurgaon sector 55 me gaya wha se document mila mujhe usne yhi bole ki jao kal apki car mil jayegi bt advocate call krnge lekin advocate call v kiye maine gaya v wha lekin abhi tk ispe koi karwayi ni hui h bs aplog costomer ko khush rkhna chahte ho or kuch nhi driver mar jaye partner mar jaye apko isse koi mtlb ni na koi compny wale apna prsnl no dete h btao hmlog agr 1 din car ko ni chlaynge fir v lise lgegi lekin 7 din se mera car baitha hua h to mai kya kru mar jau ap hi btao ola company

Dear Team,
Having sadly, I would like to inform you, I am ola customer, Last month I have faced so many problems,

1. Customer Care no not connect till to now. (CRN [protected])
2. Driver direct refused booking without any reason.
3. My ola money balance have 254, But did not deduct.
I need proper authentic answer from you.

I hope you can help me and take some action against above matter.

With Regards,
UTTAM SHAW
[protected]

Cab is got cancelled with out any intimations, at the time of arrival i only called to cab guy and at that time he told it's got cancelled. When we cancel you charge us, so why can't you inform us prior if you cancel a ride, i would have booked another cab immediately that. Because of this i faced inconvenience and i faced many problems. As per your own rule, you have to pay me the booked cab charges. I will raise the same issue in front of consumer court either

I have never asked for ola postpaid money and rs1000 was added, i just had to pay 490 and late fee was applied without any notification and without any guidance of payment processing method.
I didn't pay because it was asking for kyc my personal details like pan card aadhar card. This is completely misleading and fraudelent.
1. Without my permission rs1000 was added and i agree i used it and even paid.
2. And without any notification i was being charged for late fee this is looting.

I have booked Ola Auto CRN[protected] P RAMU (‭+[protected]‬).When I called the driver, he told us to cancel the ride with Ola and ask us to come directly charging extra amount for the destination. I ignored and told him I will not cancel the ride, ‭will only pay the amount charged by Ola and don’t want to pay you extra. He disconnected the call and cancelled the ride..
This is how they are behaving. Please take action.