Ola Cabs / ANI Technologies Complaints & Reviews

I installed ola application using a referral code. I received rs. 50 referral code after that. Now, while booking my first ride, when i select the code, it gets successfully applied but disappears automatically in few seconds. Same issue is happening with my wife's login. There are no terms and conditions mentioned in this program in ola application. I tried for all available options (Mini, micro etc) with different payment options. But it's not working.

I had booked a ola cab from pune to ranjangaon, the same was selected as rental booking 8 hours 130 km ranjangaon package, when the cab came the driver said he cannot take me to ranjangaon as its a outstation destination

For which we were trying to solve this with ola for more than 90 mins

At the end i had to stop the trip with in city limits and take a different cab to ranjangaon when the trip was stopped i was charges rs 2166 out of which rs 962 was ola post paid and i had to pay driver cash of rs 1204

Now the company is refunding only 962 and saying i have not paid any cash but i have the snapshot prof for cash paid

Main ola partner apni cab ka driver hu apni selfie lete waqt hood pehan rakhi thi jiski wajah se mujhe off road kar diya or mujhe on road na karne ki bajaaye mujhe ola office main new driver attach karne ko kaha jaa raha hai jo main apni gaadi main attach nahi karana chahta na kisi or ko gaadi de sakta chalane ko agar main kisi ko attach nahi kara pata toh mujhe bhi gaadi chalane nahi de sakte bhaad main jae ola uber is best or i complaint against ola 4 this reason in patiala court supreme court n delhi high court let see aggarwal n bhaati

My parents had to catch a flight at 6:00 and we were relying on ola to help us. While the gps in ola app showed that the driver had reached the pick up spot, he was nowhere to be found, neither on the opposite side nor anywhere in the vicinity of my building. What is worse is that even after calling him repeatedly for 4-5 times (Called him from mine and my dad's phone), he wasn't picking up the call, neither was he cancelling the ride. And as is the custom, the next ride would see us paying for the fine for a ride, which didn't even reach the spot!. This kind o[censored]nprofessional and unethical practices cannot be easily forgotten. You have lost a loyal customer ola.

In share rides most of the time driver demands for the bill amount to be paid before starting the ride. The reason always they give is that this is the company rule to collect the money first. On the other side their (Ola's) other driver says that, there is no such rule.
I have this big issue with this kind of services which ani technologies is providing.

After booking ola cab with prime i told driver, payment will be done by ola money. This is totally fraud what ola has done to me. How can the driver didnt stop his app after leaving my relative to their destinaion? My fare was shown rs. 390/- and i was charged rs. 1200/- approx for a ride which is 20 km more than my destination. I want my money back.

Pournima mudbhatkal took a share ride osn [protected] on 25.02.2019. She forgot to pick two bags kept in car dikky. On 26.02.2019 she remembered the bags and called driver mobile [protected] to enquire about bags. Mr. Ashok identifying himself as owner attended the call. He said bags will be handed over the next day 27.02.2019 as his driver mr, nandan was on leave on 26.02.2019, driver will call her around 10 am to 10.30 am. Ola customer care was contacted as the driver did not call on 27.02.2019 till 12.30 pm to ascertain the time of delivery of bags. After many attempts of conversation bags were handed at the alighting point 8 main 12 cross malleshwarum at 1.45 pm. Rs.650 was paid for meter rent as driver drove from yeshwanthpur to malleshwarum. Bags were checked and the gold necklace missing was informed to both owner mr. Ashok and driver mr. Nandan. A photo of the missing necklace was shown to driver. I waited for the whole afternoon of 27.02.2019 to return the necklace. On 28.02.2019 a compliant of the missing gold necklace was made to malleshwarum circle police inspector. Till 2.3.2019 7 pm gold necklace is not returned.

Y is your customer care not addressing customers issues.. Put yourself in customer shoes.. Wouldn't u brand them as fraud.. Or suspicious of fraud.. When we try to reach out to solve queries and you don't bother to pick call.. Server issue is a lame excuse you always unhesitatingly say.. But i doubt if there s any genuinity in it.. When you do a job.. Do it well.. Be authentic.. Be trustworthy.. Be transparent.. Be genuine.. You cant cheat all the people all the time.. Running away from customer grievances is cowardly.. Invest and strengthen your customer support.. Be prompt and have genuine replies.. Or excuses.. How long will get away with fake promises /excuses..? Being transparent.. Available.. And communicative solves a lot o[censored]nnecessary misunderstanding..

I booked ola cab from bhubaneswar airport to baramunda bus stop on 01/03/19 at around 2:45pm. When i called the driver (Od02ac6197, ramesh chandra) he asked me the drop location and i told him the location. He was one minute away only but kept me waiting for more than 10 mins then changed the ride. Again when i called the new driver (Od33l8503, pratap naik) he also asked me the drop location, i said you will get to know when you start the ride and when i asked him why are you asking the drop location he says i can't go to some places from where i can't get rides. Then why ola provides ride to such places where drivers are denying to go. My place was not among the place he mentioned from where he can't get rides. Still he talked very rudely and unprofessionally. When i called him second time whether he is coming or not he replied yes, but aftersome time he cancelled the ride. I had to wait there for around 20/25 min to get a ride. When i again booked a ride, it showed one min away, but the driver didn't call me and i didn't want to go through the same pain again so i cancelled and booked uber. The uber driver was such a gentleman, he called me and within two min reached the location although he was 4/5 min away. I think you guys should learn something from uber and give some advice to the rude driver who don't know how to talk to a customer. Anyway this would be my last ride with ola. I am uninstalling the ola app and going for uber. Hope you take some action otherwise you will loose other customers like me.

Hello,

This morning i got a call from ola company regarding the payment due from [protected] at 10:02am. I have spoke to a gentle man he introduce himself as a ola back end team member called me regarding the dues on my ola money. I have made him understand about the ola money has been credited to me without my intimation. I told him how i can pay if have not requested for the same. I told him as i use ola since long time please help me out the reason on the same. He yeld on me and telling me pay the money and was really rude on me which was not at all accepted for any customer. I asked his name 10 times he refused to give and telling me do whatever you can do i dont care he abused me.

I want to take the case on the higher priority now and i want to find out the person who was he i will make sure i will file a case against ola cabs very soon.

I want somebody from the ola team to get back to me on the same.

Regards,
Dinesh jadhav
Email id: [protected]@gmail.com

My previous complaint:

I was using the ola cab service for two months continuously. I had subscribed ola pass & postpaid plan. But on the 8th of feb, i had booked a cab in the evening for my wife with my daughter of 4 months. Our driver was harwinder singh, cab booking number crn[protected]. He dropped my wife in the middle of the way and denied to reach the destination and tasked to leave out the cab. My wife denied leaving the cab because there was dark outside and the destination was around 1 km from there. It was strange for me that how is somebody can do like this. At the same time, i called ola customer care but they unable to help us. So anyhow i sort the issue but the driver was very rude.

I registered a complaint to terminate the driver permanently because he was not deserving of the cab service at all. I don't want any happening with somebody else seriously.

I don't want ola services anymore and don't want to pay ola bill untill unless you show me his termination letter. I will viral this case. You can track and review each and every step of this case.

Provide the best solution as soon as possible.
—
Nothing. They have just said that they have suspended the driver but nothing happened.
I dinn't get any intimation or update from ola..

Also they are not refunding money.

See the reply from ola:

Hi kuldeep,

Hope you are doing well.

We are sorry about the incident on your recent rides bearing crn [protected]. Your request has been actioned as per ola policies. We continue working towards a guarded and secured commute for our customers. Your co-operation and understanding in this regard is highly appreciated.

Should you need any further assistance, please use our self-serve or in-app support.

https://help.olacabs.com/support#!/home

Thank you,
Kiran v
Ola support

[ola support] #[protected]

Crn no. [protected]
Driver name mohd anees
Cancelled my ride because he probably didn't want to go to my location. This happens to me quite often because your drivers are the most selfish # on the road.
If somebody doesn't call me, i'm going on twitter/fb and making a news of this.
My no is [protected]
This definitely puts uber in a much better spot and they provide way better service than their indian counterpart. Very very sad ola

Hi all,

Ola representative cant even tell me when the bill was due and to which location i have taken the rides.

Providing me silly reason that they wipe there database 1 yrs ago.

It's very annoying that you guys cant provide the claim details of the rides and want to take a legal action against me.

The message sent to me to pay the bill is also not working.

Hello,

Ola money and postpaid seems to be not in sync at all. I have been charging my wallet while the postpaid facility is on. When i charge my wallet, somehow, it does not get credited to my postpaid and i end up paying at both ends. If i charge my wallet, it should go towards the credit i owe in post-paid... But that does not happen. I have called on your helpline number but the ola helpline people literally disconnected my call as i was speaking to them. I did not have the time to go through the whole thing again.

1) 1.3.2019 - just saw how much is the billing from mallige hospital, crecent road, bangalore to iskcon, bangalore - with out getting otp, 2 times my auto is booked... I didn't confirm the booking, i didn't get otp.. Still auto fellow said you have booked the auto — ???
2) on 27th feb '2019 - when i booked share cab from kenchenahalli, rr nager, bangalore to deepanjali nagar - its said that, you take this ride for rs.59/- then when i got down from the cab — the billing was rs.82/- how???
Like this many times happened... Please make sure this type makes new sense..

Crn no [protected]
Time: sunday 12: 10 am
Date: 17th february 2019
Driver name: dharanaeesha
Phone number: [protected]
I was traveling with this ola driver on 17th february and i kept my phone in charging and forgot to take it back i understand its my fault but after i paid the bill to the driver also he didn't remind me. He was watching me waiting for me to ask him but he didn't remind me
Not only that i called my number through my friends phone... The phone was ringing but driver didn't pick for 30 minutes after that he switched off my phone
Instead of having his number n name today this driver is free... Even the police is not helping me plz do something because it can happen with anyone. I called him but he is lying that he stays in hyderabad and he has not stolen but i m sure he is the thief

Hi,

I have been using ola cab services for more than 3 years. My concern is about the payment of rs. 285, which i paid to the ola driver through paytm mode, when there was a network issue on ola app and it was taking much time in processing the payment and driver was eventually hurrying and asked to make the payment on his paytm account ([protected]) (Which i did not know was his personal number). This issue occurred on 15 aug 2018. Since then i started receiving calls form ola, regarding payment due. I explained them the scenario but it went in vain. I have the payment receipt and due bill for the transactions of this ride.

I have received a Ola postpaid bill of 500 rupees or sumthing
First of all I never applied for anything which is postpaid
And now I recv another msg saying there is a late fee !
But I have not applied for anything that sort of can you pls cancel that
Ola be khudsehi kuch service chalu ki hai without taking my approval they have sent me this bill

Hi,
Please be informed that you staff senthil kumar from coimbatore rs puram office is seriously making us pissed off.

He is not attaching possible number of vehicle a dah due to his lazzynes.

If he can attach 5 vehicle a day, he ia telling 3 vehicles to come tomorrow and he is attaching only 2 vehicle.

I understand that you guys will never help us and take action. But still, im beleiving in god and complaining to you guys in a trust that people misbehaving will be punished.

Your staff senthil kumar in rs puram coimbatore is literally not respecting the customers. We feel very bad. Please help us.

I m constantly getting calls from ola as well as text messages to clear the unpaid dues of last ride or else my account will be blocked and legal action will be taken.

Trust me i trying my best to pay the dues,
I tried it with your sent link as well as checked the app but didnt find the option to pay anywhere. Give me a straight link to payment and let me done with it.

My email id is [protected]@gmail.com
Mobile no. - [protected]

P. S.- dont call, just message