Ola Cabs / ANI Technologies Complaints & Reviews

This is regarding a complaint that we are tired of following up despite numerous calls and e-mail. We have been raising an issue with OLA for deactivating the post paid service since we never wanted it as we are retired couple, however the complaint was never actioned. Unaware of this my wife took a Ola ride on February 9th 2019 and the ride fare came up to rs.289 and she paid in cash to the driver, to our shock we have been receiving mails and messages to pay the amount . We have done all we can calls, messages, email but this is not resolved yet and we continue to be harassed for payment .wewant the higher authority to take immediate action and resolve this . First, deactivate the post paid service from our account and secondly reverse the invoice since it has been by cash with the driver .

Hi team,

I booked ola ride on 26/02/2019 5:00 am. I pickup the ride from ola and driver drop me at 5:10 am. Booking reference number is osn[protected]. Just after 2 minute the driver dropped me at place i checked my mobile and it left inside the cab. I called on my mobile number by someone else mobile and ring is going on. But after 2-3 attempts driver took mobile and switched off that mobile. From yesterday i was trying ola driver number but he switched off his mobile too. I already email ola company for this incident yesterday and today itself. But i never received anything from them, they are not providing support on this.

Incident numbers that are registered with the complaints to ola are:
[ola support] #765995 - osn[protected] driver stole my mobile.
[ola support] #[protected] high priority - drivers stole my mobile - 26/02/2019.

Driver and cab details are as follow:
Driver name: alke kumar
Driver number: [protected]
Cab number: hr38-v5124
Car model: white wagor-hi team,

I booked ola ride on 26/02/2019 5:00 am. I pickup the ride from ola and driver drop me at 5:10 am. Booking reference number is osn[protected]. Just after 2 minute the driver dropped me at place i checked my mobile and it left inside the cab. I called on my mobile number by someone else mobile and ring is going on. But after 2-3 attempts driver took mobile and switched off that mobile. From yesterday i was trying ola driver number but he switched off his mobile too. I already email ola company for this incident yesterday and today itself. But i never received anything from them, they are not providing support on this.

Incident numbers that are registered with the complaints to ola are:
[ola support] #765995 - osn[protected] driver stole my mobile.
[ola support] #[protected] high priority - drivers stole my mobile - 26/02/2019.

Driver and cab details are as follow:
Driver name: alke kumar
Driver number: [protected]
Cab number: hr38-v5124
Car model: white wagor-r

Also attaching the fir copy.

Please look into the issue and assure that ola will provide the instant support on this issue and take proper action against the driver also took mobile from driver and handover to me.

Please look into the issue and assure that ola will provide the instant support on this issue and take proper action against the driver.

Dear sir, I am quite sorry to share my unpleasant experience that driver of Ola cab denied to come to the customers place staying far 600mts away from the booked customer. He said "come to me I can't go" and ultimately he rejected that travel and charged Rs. 15/-

Booking details:-
CRN [protected]
Name of driver- Saroj Kumar Rout (Auto- Bajaj RE)

Kindly look into this matter and necessary action may be taken.
Thank you and regards

I have got overcharged for two rides:

Crn [protected] — rs 2397/- ride from gurgaon to ghaziabad on 8th feb
Crn [protected] — rs 1496/- ride from ghaziabad to gurgaon on 11 feb

I have already raised a complaint against it to ola support but they did not take any action on it.

Please take legal action against it, i want refund from ola.

—
Thanks,
Nishant sv
[protected]

1) gone to airport from cbd belapur, sec-6, navi mumbai @about 3.10 am by 'uber' for a flight : ai 627 paying rs 420/-.

2) on return for the same journey, hired a cab of 'ola; from airport & paid rs 687/-+ rs 100/- parking charge @ p 7

Now almost double,
On being not competitive hired 'uber' on first & second thought to do so but anyway we took 'ola' then we question-do you not think that your 'gps' driven route is outdated or driver fools you and passenger too following a lengthy route. Next time we will not take a ride in 'ola' if you do not improve while we request you to refund the excess money charged.
Car no: mh 02 er 6098, red wagon r

I have had a terrible experience on 28th Jan 2019 with Ola. I had booked for the cab for 3:17pm and at 3:02 I had the confirmation (print screen attached mail sent to Ola on 29th Jan 2019 ) for car no 1939 and driver Bir Bahadur. We tried reaching him but to no one picked on that no. We were left helpless .At 3:14 pm there is some other cab no reflects on the app and when we call driver he is away 19 mins from the pickup location at 3:18 pm (print screen attached mail sent to Ola on 29th jan) Please note that there were two ladies riding the cab and one of them senior citizen aged 67.
Finally the ladies leave the pickup location and take help to be dropped closer to the way from where cab was coming so as to not miss the train.
I don’t know what route the cab takes and KM reflecting as 32.5 km from Jail road Santoshi Mata Mandir to Paharganj Shiela theatre. They had to leave the cab after 4:20 since the cab couldn’t move because of traffic standstill ...and walk more than 400 Mtrs for the station entry and further more to the platform .
Please note that this was harassment to the ladies travelling and were made to run to catch missing train...
The fare and KM that u have charged is obnoxiously high and is cheating from Ola.
I would want the entire amount to be refunded because of the agony and pain that the two ladies went and also compensate for the wrong charges and cheating from Ola.
Please call me ASAP else I will have to put it on social media handle - twitter, insta and Facebook.
I shall wait for the refund and call till 5 pm.
Regards,
Puneet
[protected]
to: [protected]@olacabs.com
date: Jan 29, 2019, 12:28 PM
Tue, Jan 29, 12:28 PM
Your request (Ticket[protected] has been updated.
another mail sent :
To track your request, your ticket ID is[protected]
They have only refunded the excess money of Rs.273 which they charged me and cheated . I would want resolution by penalty of Rs.1, 00, 000 since the lady passenger got unwell and had to be admitted at the hospital for 4 days.

Hi,
I had booked an outstation cab through ola on friday (22nd feb, 2019). When i came back to mumbai on 23rd feb, 2019 i forgot my rayban goggles in the cab. I realized this on sunday morning and called him. He picked up the call and gave me an assurance that he will give it to me once he is near my place i. E vile parle. Today i again called him but he is not picking up my call. Please look into this.

Driver details:
Name - mohamad ayyub
Car - white xcent (Mh05bj4154)

Regards
Shubransh srivastava

The fee that is charged by airport authority for waiting inside more than the designated free time was charged, an amount of rs. 150 while the passenger who used the ride disembarked the cab at the departure lounge as soon as the cab entered and then if the can wanted to wait and use for any other reason the passenger is not responsible or aware. As this passenger asked the reason vicky said it is airport charge this is wrongly charged and a case of cheating. I want my refund of rs. 150 back in my ola account
And no one answers their helpline number [protected] o r their ho number [protected] this is the number only available.

Name of customer : susama roy
Mobile number [protected]
An ola cab was booked from kakurgachi to dps school, newtown, kolkata today at 9.15 am.
The mobile phone was left in the cab and when realized several calls were made to the number but it coming as switched off.
Appears like someone has already removed the sim or switched off the phone.
Request help to trace the ola and arrange to return the phone.
You may contact at [protected]

Hi,

I am a very old and regular ola customer but i feel cheated in a recent outstation trip.

I have billing issue with my recent ride-crn [protected].

Ola / driver has charged for 700 kms which is wrong. Your receipt is showing 700 kms, wherever the actual distance travelled was somewhere around 500-525 km.

From kanpur, we went to saurikh which is around 135 km, from where we went to delhi which is around 370 km. Now add a margin of 50 km, even then total would be 550 km not 700 km.

Kindly check your navigation once again, check the accurate km travelled and issue refund of the balance amount.

Regards
Shivendra
[protected]

The driver of my ola cab dislodged me from the ola cab on the pertext o[censored]pdating kyc details. There was no such information on ola app and the driver not only refused to cooperate but told me to get out of the car. I have purchased ola pass for travelling hassle free but could not avail the service due to the the driver despite having payed for the service.

Hello.
I am arun from hyderabad uppal
I took a cab from ola under lease few days back. Suddenly two days back my cabs gps device has failed to work. I oaid the rental for the next day but there is no business on that day. I asked the executive to put the reversal but he didnt put the reversal. Again today (Saturday) same problem and today too no business but the rentals are on and no response from customer care executive to my calls and messages. They asked me to come on monday again.. So i am losing nearly 4500 rupees and there is no response still from them... If i didnt get the response from ola people i will file a complaint in consumer court..

I paid rs 2234 from my bank on 20.2.2019. This payment was towards ola post paid. I have sent ola my bank statement as well but ola has refused to accept the payment made and are still claiming that money is unpaid.

For last 2 months i have been trying to make this payment via ola app but it shows payment failed every time.

I received an sms from payubiz with a link to pay the outstanding balance on 20.2.2019 and i paid the money via that link. I have sent the payment receipt and my bank statement to ola support team but they are still claiming payment not made... Will any one help me with this. I can't book any rides and my money has been debited also. Ola has been cheating me like this for last 2 months

Pls see the screenshot of the payment receipt and bank statement as well.

Still ola customer care is saying payment not done.

Thanks and rgds

Dear sir,

I booked a ride from lb nagar to bheeraguda in hyderabad which is around 50km and the ride estimate was shown as around 900 rupees (Which already included peak time pricing). At the time of booking i had 636 rupees in my wallet so i added 400 more so i thought i need not pay anything more in case. I had no cash with me at that time.

But after the ride they charged me 2509 rupees which is more than 2.5 times the estimate (Which already had the peak time surge in price). So i had to borrow 1500 more from my neighbor (In bheeramguda, destination) to pay to the driver.

When i approached ola support regarding this, they mentioned that it is expected to get the total fare more than the estimate. I agree that it was just an estimate so i am ok to pay around 10 to 15% more than the estimate (Which already included the peak price). But this is 250% of the estimate. How am i supposed to accept this.

If i had shown correct estimate i would have taken some transport or might have dropped plan to commute. Or might have picked some other cab service.

Leave about me if i had no money or card with me if i couldn't get money from my neighbor, what am i supposed to do?

Please reach out to me @ [protected]

Thanks,
Sanath

Same is the case here...they dont really hav a contact number and r frauds .hav been using ola since many years now, infact a very regular customer and tjis is wat they giv back...the biggest insult evr..they leave no option but to go against them.y r they hiding lik thieves?y dont they get back or give a phone nmbr ..customer care??im highly disapointed.

We booked a cab yesterday from moti nagar to raj nagar 2 palam new delhi at around 4.10pm which is normally a fare of ₹200-220 but we were overcharged by the cab driver 100₹ extra ad this is not just the first time it has been 3-4 times that we were charged for the cancellation of the cab in which cases we never cancelled the bookings in all the cases the bookings were cancelled by the drivers himself and in one instance a cab driver even mentioned us to tell the company that we cancellation the booking instead of him because he was not comfortable to drive that route so several times this way we are overcharged with the cancellation charges too which we never made whenever we take the next ride and had to pay helplessly because the other cab drivers would deny and take the complete amount after reaching the destination. Is there any way to stop being fooled like this by such cab drivers because of which we as passengers have to pay extra their service has really degraded a lot.

Sir,
I would like raise an complaint regarding my travel by ola on feb 18. I was booked the cab by cash payment method.. Later i was adding the ola money in the wallet first time inside the cab. I got a message that the ola money added by me will be used from next ride on. I paid the cash 360 to driver and to my surprise the same is deducted from my wallet too. Please help me out to get back my cash in the wallet.. I have attached the screen shot of the bill and the driver details.. I was trying to reach the customer care abt this query but couldn't reach them. I came to the money deducted from my wallet during my next ride. When i was mailing the complaint. I got the reply which is too attached with the mail.

Ola money is unsafe to keep.
Try to set it out my problem.
Plz return the money in my wallet.
This is unfair by ola support since the fault is on your side.

Really felt so bad on your service.

Awaiting ur reply

Hi team i am anil tawar, i book a ride from ola auto, driver name aman yadav he resfuse for pickup from the location and ehen i asked him why the he starting abusing and cut the call again i called him and asked reason he misbehave with me. I dont know how yu peoples allow suchh non sense driver i want action for this misbehaviour or your driver and he is asking about more money, is that your work you ola can make money like this way through your drivers. Your company thugs the peoples your drivers abusing with customers, how you can appointed them, i thought he is drunk the way he is talking.. I want action against him otherwise i will complaint against your company.
Crn number is [protected] time 7:33 pm driver name aman yadav.
Reg
Anil Tawar
[protected]

I was using the ola cab service for two months continuously. I had subscribed ola pass & postpaid plan. But on the 8th of Feb, I had booked a cab in the evening for my wife with my daughter of 4 months. Our driver was Harwinder Singh, cab booking number CRN[protected]. He dropped my wife in the middle of the way and denied to reach the destination and tasked to leave out the cab. My wife denied leaving the cab because there was dark outside and the destination was around 1 km from there. It was strange for me that how is somebody can do like this. At the same time, I called ola customer care but they unable to help us. So anyhow I sort the issue but the driver was very rude.

I registered a complaint to terminate the driver permanently because he was not deserving of the cab service at all. I don't want any happening with somebody else seriously.

I don't want ola services anymore and don't want to pay ola bill untill unless you show me his termination letter. I will viral this case. You can track and review each and every step of this case.

Provide the best solution as soon as possible.

Regards
Kuldeep Thakur

Yesterday i have booked a ola which booking id is crn [protected]and the driver harassed the traveller who is my brother. He completed the trip throughout a unsafe area and the route was so long. Before that day i so many times booked ola for the same route where traveling time took hardly 15 to 20 mints. But yesterday it took minimum 40 mint. And also he misbehaved with my brother. When i booked the ola the estimated fare was shown rs 163/-. But after completion of the trip the bill amount was rs 198/-. Now i request please take a necessary action against the cheater driver.