Ola Cabs / ANI Technologies Complaints & Reviews

I booked an ola auto today and my drop point is chennai central station. Immediatly, after i boarded the auto, she (Driver uma) asked me the estimated fare to be paid and the drop pt. I said it’s 370 rupees and the drop pt is central station. She said, please cancel the ride in ola and then yu can pay me 400 rupees. I agreed to cancel ola ride, but i didnt understand whats the reason behind it (My biggest mistake). Then she started the...

The ride was booked on different charges and later much more money was charged.
Route was changed due to some construction work on the road. And this obstacle was not shown on map. Due to their technical problems my money charges are changed and i have to pay more sometimes nearly double my original bill. And this there so called possibilities are not shown highlighted as other features. And why don't they charge less anytime. Highly...

I booked a ride on 10th march... The driver reaching time was about 2 min even after 5 min he didn't reach when i called back he talked so harshly.. And told me that he will not come... Then why did he pick up the ride?? It is so irritating... To hear their filthy language when we are going out... Many drivers are doing like this... And i request to remove such kind of driver i have taken note of his auto no... Tn02p0400...
Waste of...

I hv taken a ride on 27 feb from challaghatta to yeshwantpur railway station. When i started the ride the fare showing was 287/-. Once i reached the dest, i changed the drop location to challaghatta to return back n this was advised by cab driver. I told him that i vl add a stop but he insisted on to change the drop location. Still the fare was showing 367/- fine. Once i reached drop location it shows 888/-. As per karnataka transport department...

I had complained about my issue last year in July 2018. Following up the same till now but no resolution has been given. Mail which I sent has been Attached

I book the outstation cab on 1st July 2018 to Ludhiana as I had to visit the doctor there.

We boarded the cab on 5:45 am. Issues started after sitting in the cab.

1) Cab was so dirty from inside and outside and was stinking.

2)...

I have travelled to outstation trip through ola, while booking it showed me 1784 as the one way / only drop facilities was not available for the location i bound to select round trip. For that also i was agreed but when i complete the trip the total amount shown me around 2677. The driver asked for total amount even if i told me. After that i contacted the customer care of ola, they said the y took the complaint and their representative will...

I'm ahamad sauod 7 march ko mere par ek rental booking ayi but customer pe km pese hone k karan muje customer ne pese nhi diye mene ola customercare ko phone kiya customecare ne customers ko phone kya customer ne customecare se bola tha ki wo next time pay kar dega ye baat muje customercare ne boli or mere se kaha ki humne apki booking recomplet kardi hai lekin abhi tak bhi koi response nhi mil raha sir mai bought jiyada preshan hu ab mai...

I took an ola outstation ride on 15 feb 2019, crn [protected], the amount which i paid was rs 3416. But the driver took the longer route and because of that i had to pay rs 550 extra to the driver. When contacted ola support on 3rd march 2019, they rejected the request claiming that i had to raise the complaint within 72 hours. There is no where mentioned in the support page that i have to raise complaint within that timeline....

I booked ola through my ola app. The driver said that he has reached the destination but was nowhere around i tried asking where he is he kept on repeting that i am at your location and refused to share any details of where he is and cancelled the ride. This has happened with me second time in a row and i have been charged twice for no reason. This is highly unprofessional and unethical service. I will never use ola now. You all are a rip...

I booked a cab from my college to home.. The driver was 15 mins away from my college and when he reached i contacted him 5 to 7 times he did not responded and when i contacted him from different number then he finally picked up the call and made an excuse of network issue... And it doesnt ends here he asked me the fare and refused to accept the ride because fare was low (It was not). Its not the first time something like this happened but...

I wish to bring to your kind notice the following:

I had a very very bad experience once again with ola this morning.

I booked an Ola this morning from Peeambur loco to Chennai Central station, details of which are reproduced verbatim for all to know.

Mail to
[protected]@olacabs.com

Dear Sir,

I talked to Mr Gautam of your organisation immediately after I came...

My account is hacked and someone booked two rides; one in vijayawada and other in hyderabad within a span of 12 hrs. Since my payment mode is postpaid, the amount for both rides got deducted. I have raised a complaint about both the transactions and got the reply as changing your password will resolve the issues but no refunds.

I need a refund for the last two transactions and if possible delete my account permanently.
br...

Good evening,
I, the customer of ola from bhubaneswar (Odisha) wants to state that i called a cab to the sapphire residency, prasanti vihar (Bbs). He told me that he arrived but i can't see him. Then i started moving forward in search of him. But i can't get him. He came to a wrong location due to which i've to suffer. Then i called him near a shiv temple. I don't know why and where he came. Due to wrong location which he came. I've...

I had booked an old auto in coimbatore. Driver name is vinoth and his mobile number is [protected]. He rejected to pick my drive. I asked the reason. For that he is using very bad words and unparlimentry words. I had recorded the call. Is the way driver behaves? I[censored] didn't take any necessary steps i will file the case against you in consumer court. With in 3 working days i need an explanation.
Mobile no: [protected]...

I booked a cab from bangalore airport to bannerghatta road. Cab driver went to tumkur road, nayandahalli and then to bannerghatta road via nice road instead of taking the hebbal route. It resulted in increase of distance to almost 25 kms and took 30 mins more than usual time.

Cab driver made me to pay toll amount also in the nice toll gate. It’s waste of my money as all as my time....

I am writing below an incident of ola cabs which is an act of deficiency in customer service, overcharging fare and rude driver. The case was informed to ola help desk whose reply was grossly insufficient and customer service executive mr. Dexter cited his helplessness due to company policies. Subsequently i told him to respond in writing and escalate the case to his manager for further discussion he replied that he cannot do that and he...

I took ola ride on 7th feb and during that ride i paid 1000 rs for filling disel. After completing the ride i paid the full amount without deducting 1000 which i paid for the diesel. After releasing the next day i called the driver and he said he will deposit. I waited for few days but later he started ignoring my call.

I lodged a complaint to ola on 11th feb (Ticket[protected]. After many followup they replied to my mail after...

I raised this issue to ola and ticket[protected] was opened by them. I made the payment, it was successful, i shared the same with ola personnel who called me (She generated the payment link for me and payment was made on the same). Payment was done via credit card, card was charged, monthly statement was generated for the card with this transaction, i paid the card payment as well and now ola is saying payment was failed. I provided them...

I had applied for a car on a leasing basis in ola office located in pimple saudagar, pune to their sales executive shubham sooryavanshi. After reapetedly asking them that have they provided me all the proper information and after them assuring me that they have i paid them 15000 rupees for booking datsun go car on a leasing basis. But during our training they told me that mi phones and as well as oppo, vivo and apple phones won't work with...

On 5th march 2019 i booked a ola from amet university chennai to koyambedu. When i booked the ola the price was around 567/- but when i finished the raid the money got doubled to 1067/-. Unfortunately i had to pay money because the bus was waiting for me. Please help me out by giving a reason why the money got doubled!? Is this a scam!? I'm ready to provide every information about ride and ola cab driver....