Ola Cabs / ANI Technologies Complaints & Reviews

We booked a cab on 18/2/19. The driver missed the destination and went approx 8km ahead of the destination. The total extra distance being 16km. On bringing this to his notice, he talked rudely and blamed us for not telling him about the destination. We would expect a refund from ola as well as want ola to ensure this doesn’t happen again in future with other customers.
Crn[protected] is the ride number. The photos attached show the extra distance and amount charged.

Why does ola need my kyc details. I am not comfortable with it and you app is literally forcing us to update it. Is this instruction from the government if yes then send us the notification with the government request. Being a private company why do you need my kyc details for my financial details.
We give you business be happy don't cross your line.
Plus wen we try to call your customer service the line just cuts off or i am kept on hold till eternity, who is going to pay my fone bill for these long holds.

Our drive with ola only 30 km and you changed 1200 rs, it's too much if you want to confirm with driver then talk to him.
Driver contact details-mahesh ([protected])
Why we need to be changed as a rental when you didn't provide us rental service.
Why driver isn't inform to us about our booking, without booking why he dropped us our destination and charged as rental, and he think we booked for one way. But ride is already end before strat journey only 0 km.
We paid through ola money 461 rs and 1200 additional cash to driver.
It's totally driver falut so please take a strong action against him. He don't know when ride start and when end, and what is ola money.
Our saturday ride only 30 km and paid 1200 rs, it's too much amount.
Please as soon as possible do necessary.

I, bikash kumar roy workings as an advocate in calcutta high court booked an ola cab yesterday and due to late service i took another taxi, thereafter driver called me and said that he reached at my place i said i cancelled your trip he abused me and misbehaved. So i request u to take appropriate steps as needed other wise i have to take legal action against your company and moreover make me free from cancellation penalty the information about that cab is given below:-
Vehicle number-wb04h0234
Name of driver - shankar singh
Thanking you
Yours faithfully
Bikash kumar roy
Adv.

Hi team,

I had taken a ride from ola cabs on 20th january 2019, from igi airport to greater noida sigma 4. Crn [protected]. Driver name: mahender manchanda. I had paid the bill of rs 865 entirely in cash, but i was sent a notification of pending due of rs 500 on ola postpaid for this ride. I don't know how and why ola selected this option, and when i had paid the driver entire amount, no cost loading should be there. To my surprise the ride details show 300 paid in cash, 5 from ola money and remaining 500 is on ola postpaid, which is a white lie, as this can be verified with my driver because i had to call my father to get the exact change of rs 865. Ola is saying that i need to pay this due as refund is out of their scope. This is pure theft from ola and i want to lodge a complaint and discontinue ola use in future. Also please help me so that i don't end up paying unnecessary extra 500 to ola

I have booked a cab for my father who is a senior citizen through ola postpaid. When the trip got over the driver asked for a higher amount (350) from my father at first and then charged his 210 in cash despite me paying for it beforehand. Generally if the amount is already paid it displays 0 in the driver's app but still he charged 210 in cash from my father.
The driver simply duped my father and is now denying that he took cash from my father.
You can even ask the fellow rider who was then present in the car. When we complained about the incident to ola they simply said that it's our fault that we paid cash and since the driver is defying no refunds will be made. What sort of cab service is this where the driver takes advantage of senior citizen and dupes them.
Driver 's name was sk wasim and his phone number was :[protected].
I want justice because if this is happening to my father this can happen to anyone.

We booked rental cab for 6 hours for 60 km in 1200rs. When we reached our destination, then he informed this is only one way ride, he doesn't know we booked rental car, when we start riding he took otp but otp doesn't work then we gave him other otp, that time what driver did don't know and without booking he dropped us and told us it's one way booking at the end point. Charges will be same as rental. How to operate ola app driver don't know,
Without start journey how our trip was end it's showing 0km. It's totally wrong
Why driver isn't inform to us about our booking, without booking why he dropped us our destination and charged as rental, and he think we booked for one way. But ride is already end before strat journey only 0 km.
We paid through ola money 461 rs and 1200 additional cash to driver.
This driver is new registered in ola. He don't know how to operate ola application. Even when we talked about from ola money some amount already paid but he didn't want to listen. After that we paid full amount in cash (1200rs) and additional 461 rs deducted from ola money.
It's worst experience with us.
I request to return my money 1200 cash+ 461 ola money, our rental ride only 0 km and we paid too much cost.
It's totally driver falut so please take a strong action against him. He don't know when ride start and when end, and what is ola money.
Please as soon as possible do necessary other wise we have to take strong action against ola cab facility.

I booked an ola outstation cab from mira road, mumbai to chandani chowk, pune on 25th january, 2019. The estimated cost shown while booking the cab was approx. Rs.1687/- which included taxes and a coupon discount of rs.250/-. While the terms of ola for outstation ride mention that this amount is applicable for 160 km & 5 hours of travel duration, anything above the distance and duration is separately charged. Due to traffic congestion at a few places my ride took longer than usual time to reach destination, but still under 5 hours. The distance covered was 174 km for which i was charged an additional rs.165/-. While the driver was trying to end the trip from his mobile, the ola mobile app froze and stopped responding. This went on for almost 15-20 mins. Owing to which my duration of the trip crossed 5 hours by 13 mins, resulting an additional rs.100 + taxes levied on me as additional time charges. When i raised the complaint to ola (#[protected] they took the complaint with an assurance to resolve it within 48 hours. Its been 21 days since that, even after multiple follow up calls i was not given any update on the status of my complaint. Today on 15th feb, 2019 when i called for another follow up, i was told that the case has been marked as resolved, stating that i was only charged for my travel time. As a consumer i ended up paying extra money for a fault in ola's app, moreover my complaint was heedlessly attended. I am not left with any option, but to ignore and move ahead.

I had booked a cab on 15th of feb, 2019 for my grandparents from capital hospital, bhubaneswar, odisha to nuagaon, gangotri nagar, bhubaneswar, odisha under the driver named, santosh kumar singh, holding the cnr [protected], white grand i10.
His contact number is: [protected].
When i asked him to wait for couple of minutes taking in account my grandparents' age, which is around 92years, he shouted at me and abused me by using bad words and foul names. Then he threatened me by saying he will see to it how my grandparents reach home safely.
If this type of drivers are hired, then how can we vouch of the safety of the person who rides? Please ask the driver a proper explanation and if he cannot change his behaviour, then his licence should be cancelled.

Somebody from your ola cabs did unauthorized transaction for purchasing something in online from my account number i got one msg regarding that one. So i called your bengaluru customer care number so many times from the threaten happens but no one picked my call. I need the higher authority mobile number to raise a complaint against the culprit of your company. So pls do some favour.

I booked an ola on 14 feb 2018 and my booking was confirmed. But after a while the driver called to inform that the tyre was punctured and that he would not be able to pick me up. He told me that he wasnt able to send an email and asked me to cancel my ride on the pretext that i would not be charged for doing so. But finally i have been charged inr 40.
It was driver's mistake and still i should pay my cancellation charges... Thats totally unfair.

Dear sir,

I forgot my mobile in ola cab of my last ride, my mobile number is [protected]. Which is in chennai.

I was travelling from from kolathur to greenways road (Minister quarters), i was giving ring to my mobile number lot of times but the driver intentionally switched off the mobile nor he picked up the call.

The information in the mobile is very important, please try to help me.

Kindly get back on email [protected]@gmail.com

Kindly help me out.

Regards

— forwarded message —
From: nagesh nallappa
To: ola
Cc:
Bcc:
Date: thu, 14 feb 2019 20:56:53 +0530
Subject: re: your thursday ride to ashok nagar
Pls be informed that i have paid cash of rs. 38/-. To mr. Sedhuraman kandasamipillai. Though his mobile showed 0 payment, since i received the bill of rs. 38/- i paid him. I

This is not a complaint. Only to request you not to include in the postpaid statement.

Also, i do not know how i was included in ola money postpaid facility.

Kindly let me know how to come out of ola postpaid facility.

Best regards

Nagesh nallappa

I booked a cab from ksit college to monotype, bangalore and reached at 7.30 and i realize that i have forgotten my phone there! I cannot login to my ola account as otp will be sent to that number. Please help as the phone was low on charge and there is a possibility of it being switched off! I don't know the driver's number or car number as well! Kindly help me!

I have diligently cleared my Ola Postpaid dues of ₹266.12 on time ie on 22 Jan 2019 but despite making the payment I am still receiving daily reminders for the same bill via annoying robocalls, smses and emails which is causing a great amount of nuisance and harrasment to me.

Furthermore, OLA has now started imposing daily fine of ₹1 In addition to the bill amount of ₹266.12 (which I have already cleared on time).

I have made repeated complaint calls and emails to OLA and have also sent them my bank account statement clearly reflecting the amount debited to OLACABS. But they are still refusing to acknowledge my payment and are asking me to repeat the payment again.

In support of my claim, I am attaching a snapshot of the bank statement reflecting the payment made to OLA and also the latest payment reminder and penalty email from OLA to me.

I seek kind intervention to stop this unfair trade practise and bullying by large corporates like OLA and also to stop the nuisance and harassment of repeated phonecalls to remind me of payment which I have already made.

Parikshit Bhanvarlal Somani.

I had a ride with ola charging 284 rs. Which is already been charged from bank account. I also have an entry in my bank accounts. But something went wrong with ola app and they didnt het their money. Its bren an year they are harrassing me by calling n texting me like they will take leagal action. Why should i pay additional money to them? Instead they asked me to pay amount and said they will refund. But why should i? I dont trust them. They should resolve this issue. Now they are messaging me that they will take leagal actions. Please resolve this issue and i can provide my bank entry i[censored] want.

Yesterday i have booked cab from ola delhi for 4 hours/40 kms ride from jungpura extension to airport. The billing amount displayed was rs.806 and we have paid rs.850/- the driver also demanded the payment. Unfortunately the same amount of rs.806 being claimed as outstanding. I am not able to lodge any complaint with ola as there is no complaint lodging mechanism and call centre number also went unattended with only marketing messaages. My details are as follows
1. Date of event : 13.02.2019
Booking from jangpura extension to airport - 4 hours/ 40 kms
Reference : crn[protected]
Amount paid by cash rs.850 (806 + 44)
Amount claimed again on post paid rs.806
Booking mobile no. [protected]

Please cancel the amount claimed under post paid and inform

Yesterday morning i.e. on 12.02.2019, I booked successfully the Ola cab for HUDA Metro Station, Gurugram. The message
Continuously flashed that the cab is arriving in ten minute but it did not arrive even after one hour. I also telephoned six times to the driver at the given number but he did not bother to pick the phone even once. After one hour, I had to cancel the booking.

I booked ola mini today at around 5 pm for star bazaar from pratham vatika bopal-ghuma. It was shown in my mobile app that the cab has arrived. But it did not. I called the driver but there was no response. I contacted ola support. I was told on the app to wait for a while and then cancel. Yet i did not cancel. Finally it was automatically cancelled. After a while i received an sms from ola that i am charged rs. 30 as cancellation charges. Neither i have cancelled nor the cab came to my pickup. Please take appropriate actions.

On 10.02.2019 i booked ola auto two times to go to iit bhubaneswar but then the driver denied the booking. Also he didn't cancel the ride and i was charged the cancellation fee both the times. Why i was charged with cancellation fee of rs. 15 both the times when driver denied the booking? Do take the appropriate action and refund my money.

Phone no. [protected]