Ola Cabs / ANI Technologies Complaints & Reviews

Dear sir,

I forgot my mobile in ola cab of my last ride, my mobile number is [protected]. Which is in chennai.

I was travelling from from kolathur to greenways road (Minister quarters), i was giving ring to my mobile number lot of times but the driver intentionally switched off the mobile nor he picked up the call.

The information in the mobile is very important, please try to help me.

Kindly get back on email [protected]@gmail.com

Kindly help me out.

Regards

— forwarded message —
From: nagesh nallappa
To: ola
Cc:
Bcc:
Date: thu, 14 feb 2019 20:56:53 +0530
Subject: re: your thursday ride to ashok nagar
Pls be informed that i have paid cash of rs. 38/-. To mr. Sedhuraman kandasamipillai. Though his mobile showed 0 payment, since i received the bill of rs. 38/- i paid him. I

This is not a complaint. Only to request you not to include in the postpaid statement.

Also, i do not know how i was included in ola money postpaid facility.

Kindly let me know how to come out of ola postpaid facility.

Best regards

Nagesh nallappa

I booked a cab from ksit college to monotype, bangalore and reached at 7.30 and i realize that i have forgotten my phone there! I cannot login to my ola account as otp will be sent to that number. Please help as the phone was low on charge and there is a possibility of it being switched off! I don't know the driver's number or car number as well! Kindly help me!

I have diligently cleared my Ola Postpaid dues of ₹266.12 on time ie on 22 Jan 2019 but despite making the payment I am still receiving daily reminders for the same bill via annoying robocalls, smses and emails which is causing a great amount of nuisance and harrasment to me.

Furthermore, OLA has now started imposing daily fine of ₹1 In addition to the bill amount of ₹266.12 (which I have already cleared on time).

I have made repeated complaint calls and emails to OLA and have also sent them my bank account statement clearly reflecting the amount debited to OLACABS. But they are still refusing to acknowledge my payment and are asking me to repeat the payment again.

In support of my claim, I am attaching a snapshot of the bank statement reflecting the payment made to OLA and also the latest payment reminder and penalty email from OLA to me.

I seek kind intervention to stop this unfair trade practise and bullying by large corporates like OLA and also to stop the nuisance and harassment of repeated phonecalls to remind me of payment which I have already made.

Parikshit Bhanvarlal Somani.

I had a ride with ola charging 284 rs. Which is already been charged from bank account. I also have an entry in my bank accounts. But something went wrong with ola app and they didnt het their money. Its bren an year they are harrassing me by calling n texting me like they will take leagal action. Why should i pay additional money to them? Instead they asked me to pay amount and said they will refund. But why should i? I dont trust them. They should resolve this issue. Now they are messaging me that they will take leagal actions. Please resolve this issue and i can provide my bank entry i[censored] want.

Yesterday i have booked cab from ola delhi for 4 hours/40 kms ride from jungpura extension to airport. The billing amount displayed was rs.806 and we have paid rs.850/- the driver also demanded the payment. Unfortunately the same amount of rs.806 being claimed as outstanding. I am not able to lodge any complaint with ola as there is no complaint lodging mechanism and call centre number also went unattended with only marketing messaages. My details are as follows
1. Date of event : 13.02.2019
Booking from jangpura extension to airport - 4 hours/ 40 kms
Reference : crn[protected]
Amount paid by cash rs.850 (806 + 44)
Amount claimed again on post paid rs.806
Booking mobile no. [protected]

Please cancel the amount claimed under post paid and inform

Yesterday morning i.e. on 12.02.2019, I booked successfully the Ola cab for HUDA Metro Station, Gurugram. The message
Continuously flashed that the cab is arriving in ten minute but it did not arrive even after one hour. I also telephoned six times to the driver at the given number but he did not bother to pick the phone even once. After one hour, I had to cancel the booking.

I booked ola mini today at around 5 pm for star bazaar from pratham vatika bopal-ghuma. It was shown in my mobile app that the cab has arrived. But it did not. I called the driver but there was no response. I contacted ola support. I was told on the app to wait for a while and then cancel. Yet i did not cancel. Finally it was automatically cancelled. After a while i received an sms from ola that i am charged rs. 30 as cancellation charges. Neither i have cancelled nor the cab came to my pickup. Please take appropriate actions.

On 10.02.2019 i booked ola auto two times to go to iit bhubaneswar but then the driver denied the booking. Also he didn't cancel the ride and i was charged the cancellation fee both the times. Why i was charged with cancellation fee of rs. 15 both the times when driver denied the booking? Do take the appropriate action and refund my money.

Phone no. [protected]

I booked a cab on sunday 11/02/2019 from godrej hill kalyan to tip top thane. After few followup driver cancelled my booking and ola company charged me rs. 40 as cancellation charges which cancelled by ola driver. Need clarification from ola management or i raise this issue. I have recording of conversation with driver.

Regards,
Ashish
Unhappy customer.

Dear reader iam santhosh i have booked a ride from shamshabad airport to secunderabad railway station while booking it showed me 725 rs after that cab driver came and asked me he is having a sharing i didn't accepted but he told he will be on time and he cancelled the o. T. P and after that he taken the sharing passengers along with while he charged 800 for two persons along with while he made 700 rs for me i asked what was the sharing policy he said it was like regarding that please provide me an explanation if not i will go through the following steps 1. Consumer help line if not solved 2.[protected] if not solved 3. Gama.gov
In/consumer grievances 4. District consumer 5. State consumer 6. National consumer if not solved 6. Voxya respond at the earliest car number ts29b 4218

There are 5 incidents happened on the same day. Which shows the unethical and responsibilities how the customers are treated.

INCIDENT 1
I had booked a cab from KG Road to Ganaga Nagar. Cab also got booked and driver denied to pick up and gave lame excuse which is not acceptable at all. After denying the pickup the driver started to sleep in the cab itself. Is this a way hoe the customer is treated.

INCIDENT 2
Booked the cab for the same location. Cab driver reached the few yards before the pickup location and said that he is at MG Road and in tracker it clearly shows that he few yards away. when we reached the location to hire cab, driver cancelled the ride and after seeing us he moved his vehicle very fast and went. he dosent have any basic decency to reply the customers.

For the above two cheapest activity done by the drivers bloody i had been charged with the cancellation fees. Why the hell i should pay the the cancellation charges.

INCIDENT 3, 4, 5- after booking they never bothered to attend the calls at all.

I NEED A PERFECT SOLUTIONS FOR THE ABOVE SAID ISSUES AND THE CANCELLATION CHARGES SHOULD BE REVOKED BACK.

CNR NUMBERS ARE AS FOLLOWS FOR YOUR REFERENCE.
1)[protected]
2)[protected]
3)[protected]
4)[protected]
5)[protected]

I'm apurva mahanto an old ola genuine service user.

I have come across such a pathetic services offered by your company that i am forced to write to you.

Would like to tell you that i have booked an ola ride today for the to and fro locations. However both the rides were cancelled by your ola delivered with out even informing me. Me myself contracted customer care on this just to bring it to company's notice about the issues. However iam very glad to inform you that mr. Senthil (Bangalore customer care executive) & mr. Bharath kumar (Bangalore customer care executive), did the same thing with me. They refused to transfer the call to there supervisor on the floor and hangup on my face.

Please tell mr. Agarwal, this is the way he treat customer. He is so big now you can't see small customers???
Why i need to pay cancellation charges if your staff cancel my ride.

Note: there should be an external audit on ola then they will come in line.

Regards
Apurva mahanto

Hi sir, my mob no. Is [protected].

1. On 10 feb 19, i was searching for ola cab from pune airport to nda khadakwasla. Expected fare for journey was shown as 358 while booking and when i was trying to finalise the booking for cab in mini category, booking was done without showing final fare of it. No fare was shown thereafter, thereafter i got call from cab driver sagar kadale (Cab regn no. Mh 12 nb 0176). I asked him about the fare but he told me even he was not having the approx fare of the journey. I asked him to cancel the ride and in response, he told me that i will be charged 80 rupees for cancellation. And he further assured that, the fare for this route varies approx 400. On his words and warning of cancellation charges i boarded the cab.

2. As i was not much convinced by the cab driver, i contacted customer support of ola cab to know the approx fare. Call was received by miss shruti and he also responded that even fare cannot be shown at their end. He further insisted me that fare can only be confirmed after the conclusion of the journey.

3. When the journey was concluded, i was charged with rs 947/- which is quite higher than that was expected during booking. I again contacted to customer support of ola cab, and coincidentally it was again attended by miss shruti. I elaborated the whole incident to him and in response she told me that nothing can be done and i will have to pay the whole amount.

4. Usual fare of same journey is approx 350/- only, but deceptively, i was charged almost three times of it. Further, i insisted her to lodge some complaint in this regard and provide me some complaint number but she denied by saying that she didn't have any provision of it and in addition there was some technical problem.

5. Please assist me in overcome of this deception by ola cab.

Thanking you

Prashant kaushik
Nda khadakwasla
Pune-411023
Mob no. [protected]
Gmail id - [protected]@gmail.com

Date: 10 feb 19 (10:48 am)

Ola customer reference number (Crn) : [protected]

I booked a ola auto ride on 9th feb 2019 from kovilambakkam to kandanchavadi. First of all the driver didn't come to the pickup point complaining that i wrongly selected the location. Without respect he argued with the customer.

I did cancel the trip once he reached my location considering the rude behaviour of that driver. He threatened and demanded me 40 rupees for coming there. He also abused me for cancelling the trip.

The way he threatened clearly shows that he is drunken and not fit to ride.
And also the vehicle number showed in the app and the number of the vehicle he rides also mismatch
How can someone believe in this kind of persons and take the trip.

I need proper action to be taken against this driver and his name is lakshmanan

Cr no.[protected] do 7 2.2019
Booked a cab to go to hotel swagath from kk nagar. Driver didn't turn up long time. Unable to call driver since hos mobile was switched off. Car tracking was freezed in a particular location for more time. Being hospital ride for my aunt, the trip was cancelled. Considering the drivers recklessness as well as your customer, please waive rs.40/-.

Ravindran
Mobile [protected]

Dear ola team,
My registered mobile number is [protected].
On 4th feb-2019 i had paid the driver through google pay but 533 rs billed as post paid outstanding against my account. I have mailed 4 times in ola support. But still not been provided a right solution.
Secondly i never opted for any post paid services then how this services can be activated without the consent of customer.
Badly looking for a right solution.

Regards,
Bhanu prakash mishra
[protected]

There is way of service, once we ordered any services it matter the way it delivered or catered, this such an horrible and misbehaving of the driver, as we want to go from other route, he's say no started driving harshly and i started yelling at him, he just stop the car, and twice we had change the locations, destination could be one but to reach their their could be several routes, which way we want to go by, at least we should have the choice, such hooligans behavior of the driver.

My brother booked an ola auto for me from ramgarh mod jaipur to jaipur bus stand.
The payment of 68₹ was made by my brother already but still the ola driver asked me 100₹ and fooled me. He was such a dishonest man who was not even afraid of me complaining against him.
His name is shyam singh and mob. No. [protected]
Please take legal action against this corrupted man.

My airtel no is [protected].. From thane maharashtra.. 22nd january 2019. I got message from old regarding bill payment of 1272/-.. My ola money was having 1700/- balance.. I paid immediately.. On 22/1/2019... Still i am getting ola messages showing payment is still balance. 1) why my account has been transferred to ola post paid 2) why it is not getting auto bill payment when balance is available 3) why am i getting messages still... Why my account is not still clear.