Ola Cabs / ANI Technologies Complaints & Reviews

Hello,
I am using OLA app for cabs booking,
Yesterday i booked OLA cab for Traveling NALASOPARA WEST to THANE EAST STATION to catch express train,
I have booked OLA cab my booking detail as CRN [protected] dtd 11.9.2022
around 8:55am,
driver came and wait for some times, as after i put my luggage on car he tells me to cancel the ride and pay him the same amount in cash. I told him i will not pay cash, i will pay through ola app only, then he forcefully cancel the ride and time was 9.00am approx, then he cancel and tell me to take out my luggage, I told him this is wrong and he told me do whatever you want.
I then again book a ride CRN [protected] on 9.04 am and driver came and ask me the same, please cancel the ride and pay me the amount 750/- to my phone pe., I was help less because i was running late, i have to do the ride and i completed the ride after canceling the same.

By observing to this scenario, I totally regret to use OLA app for my ride,
So kindly remove the charge 100 rs as waiting charges by drivers which is totally inappropriate.

If OLA put cab drivers in their application they should take responsibility of their behavior.

I rest my case here,

Hope i will get justice from OLA team as early as possible.

Regards

Sujit Jha

I took the ola cab ride on 21 st May 2022 after completion of my ride I have done payment through UPI payment method using Ola app itself. 715 Rs amount was deducted but driver said amount not reflecting in app due to some issue. So he asked me to pay by cash which I did . Ola app also showing the correct payment method as cash.

After that I have raised multiple support tickets for refund of online payment as amount was deducted. I have provided bank transaction details to ola multiple times but they did not resolve my ticket. Many times support executive resolved my ticket directly without processing the refund or without informing . I tried to follow up on calls multiple times but call was disconnected many times from ola end and never called back.

Its very frustating after raising 10 + tickets refund still not processed .

Below is the CRN no of my ride when the incident happened.
[protected]

I am attaching here with screenshot of multiple support tickets where ticket was resolved after they commited to process refund .
Also attaching screenshot to show payment mode and ride details.

Its been 67 days my ticket is not resolved and still they are asking me to verify my bank statement rather than sharing there reference number for refund processing . Very terrible service I feel cheated

My latest ticket still open since 12-15 days still ola support did not even care to initiate refund or resolve issue.

I took an ola cab on 10th Aug which was abandoned midway because driver kept insisting me to take ride offline. I refused and told him to drop me midway but I had to pay in full. I raised a ticket on 11th Aug and was promised to help but so far I have not received any callbacks. It's been a month and they are still telling me same lies.

I took an OLA auto from South Delhi to AIIMS, delhi. I paid ₹ 105 to the auto driver in cash. But the app is still showing that it is unpaid and asking me to make another payment of ₹ 105.

I tried reaching ola through mail and customer care number but they didn't reply back to me.
Due to such bad experience, I stopped using OLA app altogether.

Even after getting information about the pick up and drop location drivers gives us a call and asks about the same info just to cancel the ride.
And the worst part is they talks in such disgusting and insulting manner that it leaves us with no option but cancelling the ride.
This is extremely unprofessional on the part of service providers.

I have a booked a ride on 9th September 2022 and the driver also reached the location for pickup.Once I get inside the cab ( CRN : [protected] ) he asked to cancel this ride in OLA app and asked me to pay a sum of ₹500 . But in OLA app the estimated fare has shown only ₹461 and the driver demanded ₹500 and asked me to cancel the ride. I said I can't do that and the driver said i can't take the trip. So I got out of the cab and cancelled my trip and booked another cab for my ride but I've recieved a message saying that ₹50 cancellation charges will be applied to your next ride. I got into the next cab and called the OLA customer support and I explained about the incident and they told that the cancellation charge of ₹50 will not be applied for this ride. But during the drop when the driver ended his trip in OLA app the bill amount is shown as ₹511 ( CRN:[protected]) and I have paid that also. But after some times when I checked in my OLA app, that particular ride was showing the amount as only ₹461 and the invoice is also for ₹461 only and again many times I called the OLA support team and they told me that they'll raise a complaint and they also confirmed me that I've been charged wrong from their side and I will get my refund but after some times I received a mail from them saying that your issue has been resolved. Once again I called them and explained and this had happened more than 5 times and every time they raise the complaint and within 5 min I recieve a mail stating that your issue has been resolved.

Hi,

This is regarding the complaint against OLA cabs as the driver stopped the cab in between the cab and did not dropped me home he threthed me and take me the full amount of 1409.01.request you please help me to resolve this issue as I have made complaint in customer care they told me they will return my money back but I did not get any resolution yet.please request you to take necessary against OLA cab so that they did not do this thing in future.

Thanks

Incident date: 2 September 2022
Amount shown in Ola app while booking cab : Rs 865
Amount debited from Ola postpaid for same ride: Rs. 953
Amount paid via Google Pay UPI to Ola driver : Rs. 986

Dear Concern,
This is the reference against ola ride dated 2nd September from thane to Borivali. The amount was shown in ola app at the time of booking is Rs 865. The cab was successfully booked and amount 953 has been deducted from my ola postpaid after ride ends but as per driver the same was not showing as paid and he asked for payment of Rs 986 which also paid by GPay to driver's personal UPI ID.

I informed the Driver that Ola has received my amount paid via postpaid. However, the Driver was very stubborn to listen & demanded me to pay him in Cash on his personal Google Pay UPI ID.

There wass no way I can raise this concern with Ola and that is quite disappointing on how their customer assistance is operating.
After that I received on call from Ola saying we will refund you by NEFT/RTGS. I asked why don't you simple reverse my ola postpaid transaction as the payment for ride was already paid by Gpay.
The lady on call states that they having any technical issue which seems to be unresolved throughout lifetime.
She demanded cancelled cheque and assure me for refund.
Meanwhile, I am keep getting reminders to clear dues for this ride which is beyond understanding.
My complaint is that,
1. I want my postpaid transaction to get reversed.
2. Strict action needs to be taken on such drivers.
3. I will not pay my postpaid bill untill i received my refund so no late fees should be applicable as issue created by Ola and not by Me.

Please refer both snapshot and arrange refund and want strict action on driver as well.
Being an ola user since past so many years, this was worst experience.

On 2nd August 22, i took an ola ride ( CRN number [protected]) for which i paid cash to the driver, and now the ola is showing the payment trip as pending. I have tried complaining about the issue many times to the ola, but their customer care number is not approachable, kindly help me with this.

Hello,

With reference to my Ticket ID:[[protected]] raised earlier, in regards to my ride with CRN [protected] on Frid, Aug 05, 05:20 PM, although I have made the payment of the ride on 11th August for the fare of Rs.1257/-. But still on my application it shows payment pending, for which I have also called and raised the request, after which the same support ticket was created, and the first reply[Sudipta Roy] shows that I might be getting refund for the same but there was no show of refund after sharing bank account details as well.

Although I have made the payment on 11th Aug for the same and also confirmed with my bank and they said that it was credited successfully to your account. Following are the transaction details, I request you to go through them once and have a look at your account, if the same is not reflected in your account, please let me know, so that I can go for further enquiry.

Sometimes the transaction takes time to reflect, requesting you to check for further few days ahead as well.

Transaction Reference ID:- 74163262224034995542654
Authorization Code:- 427674

Looking forward to your response.

On 7th Sept, My car had an accident with an ola driver driving a white maruti swift dzire with licence plate KA41C3787
While it was not my fault- the driver blocked my car and did not let me leave till he extorted INR 2000 from me.

I would request you to blacklist this driver immediately and if possible reimburse me for damages.

Hello Authorities

I am very disturbed and devastated by the experience i had with ola ride yesterday dated[protected] at 6:14pm. Driver name Kanhaiya lal. Prime sedan.

I books cab for Lifestyle store sanjay palace, Agra.
Right after the ride started, The driver forced me to change the location by cosmos mall constantly during the whole ride, i denied to agree and ask him to drop me on location, he was screaming on me we “hum yaha paisa banane k liye bethe hai ye gaadi apne kharida nhi hai na company ka hai” and kept yelling at me, i stayed calm and ask him to drop it at lifestyle store.
The driver was rigid and threaten me by saying he will stop the cab at the location he sees in his phone, that is next to behind the mall lifestyle store is in. I was trying to ake him understand that it is showing you location from back route while the mall gate is just ahead on the way, he didn’t listen to me at all and got extremely rigid and misbehaving brutally.
I denied to get of the car cause he stopped prior to the location he started screaming on me louder said i was so unable to make him understand and i was him to wait and listen to company person i an calling by… i tried to call ola customer care, and described the whole case to customer care assist on call. The assistant ask me to wait while he is calling to the the cab driver for dropping me at the location i booked for, the driver didn’t pick the call i am the witness of that, the assistant apologised me that driver is not picking up the call i was so frustrating for me, i asked him to talk with the driver through our call on my phone then the driver misleading the assistant by lying about the location is 700 mts away. While the assistant telling him i can see it is 15 mtrs away and he started misbehaving with the assistant also and started answering call to another rides. The call was disconnected by assistant too.
He screamed on me to left the car, throwing attitude busy in eating tobacco and his body language was also very shady. I still kept calm over losing my temper and ask him to drop me on my location once again but he refused roughly,
He asked me to left the car multiple times i felt so unsafe and treated disrespectfully constantly, he turned off the cab and ac cause i told him I won’t leave cause you supposed to drop me the location i have entered and i paid him respectfully already.

Unfortunately i had to call a friend of mine in emergency to pick me up. As it was dark and commercially not so friendly area. It was very unprofessional and unsafe to anyone.

I have been brief this case four time on call with your ola cc subordinate and apart from sorry i see no action taken, neither any refund process nor any compensation as apology and not any legal charge against driver.

How can a sorry be enough for leaving helpless in the industry claiming providing safe and hustle free service. What if the location was not safe? What if this happened to me in unknown city, what if i couldn’t be able to get another cab? What if i had noone to pick me up ? What would be expected from a girl in such case? And waht is the responsibility of a responsible human towards the saftly if girl? I need fair and justified action on this and a valid answer for all my questions.

Ola Cabs refuses to delete my sensitive private information. Marks support tickets raised as complete without completing my request or giving me a valid reason to hold my private information.

Continues to disrespect my privacy and spams me with their promotional emails? Their unsubscribe button doesn't seem to work either.

Hello,
I am writing to you with tremendous irritation and negativity due to the unprofessional acts done by your customer service associates, Ola cab divers and the pathetic Ola application. The whole of your business as per me is a pathetic process to cheat, trouble and irritate the consumer/customers.

I Manish Srivastava was a loyal customer of Ola till July 2022, since when this Ola app actually took me for a ride and is still continuing with the same till date. This fabulous ride consists of enlisted pitfalls:
1. On my ride to Kirtinagar frm greater Noida, Ola app stated a payment of Rs. 122/- and the misbehaved driver after using abusive language and threatening me n my wife asked me to pay R.622/- because as per him Ola app reflected incorrect amount.
2. In my next booking, which was a rental cab, without intimation the cash payment option was changed to postpaid. Further to this the driver asked me to pay Rs.1800/- in cash which was already paid online as per Ola app. But the driver denied the same and after a long debate I was compelled to pay the driver in cash. This too happened in July 2022. We tried to connect and wrote to Ola support the same hour when this transaction happened through the Ola App but did not get any response from them.
3. Multiple times drivers have asked us to make payment of their Petrol/CNG charges to get it adjusted against the payment. They have even denied the services if we do not have cash and don’t entertain gpay payment as well.
4. My wife’s Ola account was permanently blocked without any intimation. We tried to connect with Ola support multiple times through email but did not get any success.

After all the aforesaid points, here comes the best part from Ola Support I.e. THE RECOVERY OF POSTPAID DUES
- In the month of September, the Ola Customer Service/So called recovery officers connected with me for making the payment. When I placed the case, they diverted it to dispute resolution team. Since then, Ola team has asked multiple recovery officers to threaten me every hour by call and WhatsApp messages. The screenshots of some msgs are attached for your reference.
- Further to this, Ms. Shalini from Ola customer care connected with me on 8th September, 2022 for a dispute resolution. When we explained her every single issue and detailed, the response from her was “I can give you a relief of Rs. 600/- but you need to make the balance payment”. As we denied to make dual payment after a long debate, she retained the same unpaid amount and disconnected the call stating the case stands unresolved.

With all the facts stated above, I am clear Ola is taking the consumers on a ride with pathetic cab services, untrained and unprofessional drivers and customer support officers. They are targeting to get dual benefit from the customers who can pay.. but why should we pay twice for the same services. I’m very clear to take an action or report to consumer forum for this apprehensive behaviour of Ola.

Regards,
Pissed Customer
Manish

I took an OLA ride on 27th of June. I was over billed and upon escalating the matter to OLA they agreed to refund the extra amount charged of over Rs500. They asked for my bank details which I have already submitted to them n till date I am just following up with them without any results. They have yet not refunded my money. They have even stopped responding. Big frauds.

I paid the driver in cash but it's still showing up on my screen as 'Pensing payment'. Please resolve the issue.

Hello Bhavish,

This is in regards to one of the worst experiences using OLA money,
I will definitely inform all my family and colleagues never to use OLA money again..

I added 1000 INR+9000 INR on 6th September 2022,

I was able to use 5000 out of 10, 000,

Rest 5000, I'm unable to use it, no matter whatever I try..

I'm also attaching the photos of the error,

I tried to use it on a merchant website, but it didn't work.
I tried to use it to purchase a gift card, but got an error message " number/user not registered".
I tried to withdraw to bank its not working, your team say that KYC Is not done, hence its the issue,
When I ask how I can complete the KYC, they say we don't do any KYC anymore.

This is really frustrating, and your team doesn't have any answer to this,
And they are asking if it will take 10 days for a refund to be initiated ?
really? 10 Days?

I have shared all the requested documents as well,

I really don't understand being such a reputed company "OLA"
is this the way how you treat your customers?

Being a CEO you are not capable of solving such problems...
When i went through the review of OLA money, Its really worst.
I'm regretting to use this OLA money.

Mr. Bhavish,
I want my refund of 5000 ASAP, either to the original payment method.

I repeat .. PLEASE DO IT ASAP.

REGRETFUL
Nithin Shetty
Email ID : [protected]@gmail.com

There driver stolen my luggage nd not responding nd infact ola dnt want to help me
[protected]

I had scheduled an ola cab on 1st of August 6 am and i received the driver information 15 mins before the ride, the driver cancelled the ride around 6, I tried booking multiple cabs and they kept cancelling, this wasted half an hour of mine, the last driver didn't even have the courtesy to cancel the ride and kept on moving away from my location while having accepted the ride making me cancel the ride. I finally booked an Uber for my journey. I booked an Ola recently on 5th Sept and I was charged an additional 150 for my previously cancelled rides which was not my fault. I contacted the support and he tells me since 30 days have passed he can't do anything about it. This is very unprofessional and he told me i should looked at the ride where cancellation charges were charged and raised the complaint there that time. How am I supposed to know I'll be charged 150 in my next ride. Please look into this or I might have to use other social media platforms to share this and find other forums to raise this complaint

Dear team,
We are using ola for domestic travel for many times and recently we are facing some issues regarding travel or driver.
1. Ola driver asking extra cadh for each ride as they are telling ola is taking big amount from ride charge. We are telling them to talk to ola authority instead o[censored]s but till now we are facing issues.
2. Today i have used ola and driver aasked me extra cash after reaching my place and i paid. But after that he cancelled the trip so that he get whole amount.

Please try to bring some solution to this or else you will lose the customers.