Ola Cabs / ANI Technologies Complaints & Reviews

I recharged ola money for request on behalf on fellow ola driver. I went on to pay cash as the ola money transaction wasn't complete and showing error. After giving driver cab payment still it. After few minutes of completing the journey. The amount was deducted from the ola money account. I want the money back. So i called the customer care centre. There is no one responding on recieve information the call

My booking id is [protected]. I had booked a micro ride on january 25 2019 and was shown a fare of 330rs. There was no message of fare change or fare rise shown to me. I was charged 890 rs in the end. The driver told me this is a error a d i should contact customer care and they would refund me the amount. Now the customer care tells me i was told that the fare would change. This is not done. I travel by ola daily to and fro the same location and pay about 350 bucks on average. This is a big error. Please refund me the excess 500 bucks asap.

Harshad bhunje
Jan 12, 2019, 12:47 am
To ola

Hi,

Booking id: crn[protected]

We had took this ride on 09 jan 19, my estimated fare shown on the app was rs. 588 and there was no any drop/up icon of fare increase, neither it asked me surcharge permission before booking ride, also ola app got hanged few seconds while booking cab. At the time of travel estimated fare shown on the app was same but when ride completed generated bill was rs. 1088 which is actually double than the regular price. How you can show wrong charges and snatch hard earned money with showing infatuation of postpaid wallet and charging back extra money for rides from it?

Also your invoice shows convenience fee, convenience fee should fixed and it should not increase, but this wrong ola bill also shows convenience fee as rs. 200/- which is a joke. Flight ticket booking convenience fee is also lesser than this.

Driver also had told that this much amount is not correct and is very much higher than regular fare. He told us to contact ola support.

Please check the details of my booking and refund back my extra charged money of rs. 500/- as soon as possible.

Thanks.
Harshad

Ola cab number ts10ub0609 in hyderabad.. Appointed a driver who is driving cab around 8 pm drunk n drive and made a big new sense on the road near bowenpalli hyderabad.. Cab driven was fully drunken and driving car with customers inside car what the hell is doing these ola people i need immediate action on this driver... Driver was driving car left and right

I booked ola cab on 26/01/2019 at about 1.30 to 1. 48pm. The cabs assigned were no. 1631, 9901& 2494 with otps 2599, 9019 & 2734. All of the drivers cancelled the booking one by one resulting in creating problem. I was held up.
May i ask you why is your cab service so troublesome and unreliable? I had sent complaints earlier when a cab was booked but at the last time they cancelled it and iwas held p i; raj bhawan, dehradun. It is horrible. Pl. Reply.

Last 2 months 2 times i have been cheated by ola without informing high peak charges at the time of booking. I am travelling frequent paying my company credit card but these 2 times bill was 3 times the normal charges.

My regular route is from airport to kazhipattur which charges max 500-600. I am very frequent traveller. Every time i complain to ola they will say it’s due to peak time and to make sure more cabs available to customers. If i know prior to booking that such high peak charges are going to be there then why shall i book...

No prior info flashing to me while booking cab using my company credit card saved as payment mode...

Ola is a chor company looting people’s hard earned money...

Himanshu

I booked an ola cab (Prime cab) on 25th jan at around 11.55pm from mumbai airport with an estimated charge of ₹536 to my destination in mumbai central. I always pay the same amount or around that from the same origin & destination. However, this time when we reached our destination, the charge asked to us to pay was 3 times more than estimated charge. Whwn we asked the invoice we saw that we're charged with ₹858.75 surcharge and other few extra charges. There was no change in route or other deviations whatsoever for ola to charge so higher than the estimated amount. Also, there's something called surcharge amount which could be around 1.2x times or max 1.5x times, still the billing done to us is about 3x times which is told to the customer beforehand. However, in our case they didn't even show us any surcharge amount. It only stated ' the fare may change if there's any change in destination or route' which didn't happen.

I called driver with auto number ka09 6918 from place near chamundeshwari temple, hebbal, Mysore. He called again to ask drop location. I told drop location but approximately for 20 min he was showing 1 min away but was not picking my call and was cutting it. If he did not want to go he should tell clearly. Drivers don't have manners to tell clearly. Please check conversation. Please hire good drivers.

As can be seen in the attached photo, I made a payment of Rs. 135 to Ola Cabs on 29th December, 2018.

Ola support says they have not received this money.

My credit card company wants an email from Ola confirming that they have not received the payment (merchant contact proof), but Ola is refusing to send me the email since the past 3 weeks

Please help me!

One of our resort guests had utilized an ola cab service to our resort, the driver acted in an highly unprofessional way like demanding to be served inside the restaurant, smoking in common areas and behaving rudely with the hotel staff on top of that when questioned about his actions he has left a distasteful review on google as a guest which is unfair as the guests were quite happy with the services provided, request the management to take action against the driver (details as per screenshot)
Regards
Staff and Management at VC

Dear ola team

As discussed over the mobile yesterday 6 times with your customer service about the booking with mr. Prathap a – crn [protected] going for vs hospital (Cancer institute for an emergency admission) who has stopped the vehicle within 50 metres from the pickup point demanding money in spite of informing him it is paid through ola money.

He was aware that he is having a cancer patient aged 85 years+ and he didn’t even cancel the booking, so that we can make another booking (Ongoing ride cannot be cancelled by the customer) and made us to wait at road side for more than 1 hour to cancel because of which we didn’t reach the hospital which was the final drop point (Vs hospital).

I called up for the support immediately by the way he behaved at 9.33am, 9.44am, 9.53 am, 10.10 am, 10.28 am but none of you supported to arrange another cab or none of you supported to convince the driver and take the car. All call recordings are available, every one asked for 2 mins time and none got back to me. At last i presses emergency button so that the driver cancelled the booking.

Now in spite of all this, i have been charged rs.992, i called up the support team again at 1.52 pm, but the support customer executive says only 905 will be paid. Why i should bare 87 rupees for a destination which i didn’t require to travel?

On top of that my booking price was rs.1111; the next booking which i booked was crn [protected] -10.28 pm –was also charged rs.1215/- which is 105 extra than previous ride and we reached late by 1.30 mins than the appointment time.

Your app takes donation for cancer patient – when you can’t deal with a patient who is going to cancer hospital, is this money going for right cause?

We have been forced to stay in hospital, be admitted to show to the doctor next day. Treatment may start today or tomorrow. This has caused huge uncomfortness to the patient and all o[censored]s went through a trauma, is this way ola deal with customers.

Telling sorry, telling sorry for inconvenience is easy, will you get back us to forget our uncomfortness, we were worried since the patient was also suffering with critical illness of heart attack, if something would have happened, who should be blamed and now who is going to pay the difference and hospital charges, because of ola mistake.

The following things has to be paid by ola services

1. Rs.992 wrongly charged

2. Rs, 105 excess paid than the 1st booking, difference of money paid due to your cab driver problem.

3. All hospital expenditure of the patient for the careless behaviour.

Expecting a speedy reply from the decision making team of ola.

Regards,

Kamal kishore

[protected]

I was charged extra fare. I had booked ola rental on 24 jan 2019. The driver was chandan driving white dzire mh46bb1050 the charges were 1299 + 100. (Booking charges). I had agreed on paying 1399 but he charged additional rs 171 at the time of drop citing additional charges for advance booking and toll

I was looking at complaining to ola... But could not find any section that would allow me to complaint. Hence posting the complaint here

Suman sahasrabuddhe
Tel: [protected]

Booked a cab from gurgaon's sector 48 to delhi's mandi house, the total bill showed up was in range of 350-450/- but when the actual bill was generated it turned out to be inr 847, post which i enquired with customer care and they said they have the proof that it was shown to me as inr 847 while doing the booking. Now my concerns are : 1) how it shows the exact bill amount, it never shows on the booking page, but it simply gives an approximate amount which can be charged for that journey. 2) the proof that they are talking about is nothing but the invoice, now in which dictionary does the invoice means the tariff shown & not the actual bill that is generated. I started getting customer care calls harassing me to pay or else face the legal consequences. Upon my enquiring with customer care after 6 -7 months, customer care says we do not have record of bookings which are more than 6 months old. So upon asking for further resolution, they said you have to pay the entire amount or else go the legal way, where on earth is this the kind of reply that is being given to the consumer??? Tats exactly these so called 'indian' startups arent witnessing the growth they generally dream of because of their flawful policies and pathetic customer tackling methods.

When i used the last service on 23rd oct 2018, i was asked to provide cash by the driver so i gave cash but ola is still asking me for money as postpaid bill. This is not acceptable. Ola is harassing me.
I think after above date i haven't used ola but they are saying that the bill is unpaid from 6mnths. But any way i have paid again ₹340/- by ola money on 23rd jan 2019 and now i want to unregister my account and services by ola please
This really is unacceptable...

Crn number-[protected]
Took a ride with this driver on 23rd jan.. One of the most idiotic and rude drivers i have ever come across... Though i think ola trains their drivers to be rude.
Always the same experience - my application showed 400 estimated bill amount and the actual bill came to 520- coz the driver dod not follow the navigation inspite of my reminding him again n again that he was diverting from the navigation. He used his own intelligence going inside gulleys thinking that was a shorter route and finally we got lost as i did not know the area well. On top of that he tells the next ride on phone that he was taking time as i was going on changing locations. So i told him to mind what he was saying as he was taking us round n round the gulleys not me. He even refused to drop me to the exact location and dropped me off wherever we were stuck and i had to take an auto from there. When i put a complaint in the ola app the refund i got was 23 rs. I would want to gift the 23 rs.. To the owners so they can build their empire with these 23 rs.
Have always had a bad experience as their drivers sometimes even refuse to drop you inside the society... Leaving you aghast and dropping u at the gate. They seem to have 5700 complaints against them - enough to discontinue their services

I took a ride in patna. The trip id was crn [protected]. Before taking the ride the estimated fare was showing 171 rupees. Bt at the end of the trip the bill was 275 rupees.in invoice it was showing 94 rupees in toll/parking while there was no such toll or parking. I want my money back through ola money asap as the toll/parking charges are totally false.

When i used the service, i was asked to provide cash by the driver so i gave cash but ola is still asking me for money. This is not acceptable. Ola is harassing me.
I think it has been a year i haven't used ola but they are saying that the bill is unpaid from 6mnths. If i'm not using the service for over a year how can they bill me???
This really is unacceptable.

Tomorrow i take cab from cp i have charged bill amt too much higher
Still i connect with your team they people don’t given any solution
If you company any one have pls help me as soon as possible.
I have been charge more than 600 rs i am try to your two time but they people don’t understand my problem.
I am very disappointed to your
Sirvices.

Regards
Rahul
[protected]

Dear sir,
Please note that i booked one ride but two cars are coming to my location. I can avail 1st car arrived in my location and canceled another car. This is not my mistake and i cannot avail both the car. Please consider and return the canceled money. I am a frequent rider and i disappoint regarding this issue. Please consider and do the needful,
Regards,
R. Krishnamoorthy.

Ola is losing the credibility of it's customers.
I am a regular user of ola but nowadays it very difficult to get ola share. Even after trying for hours you get a ola share and then it will be cancelled by drivers.

Unfortunately because of this many users are switching to uber even me as the cabs are more in number even during peak hours

Please take this as an user feedback and act accordingly.

Thanks,
Ola customer
Ritika