Ola Cabs / ANI Technologies Complaints & Reviews

I was charged extra fare. I had booked ola rental on 24 jan 2019. The driver was chandan driving white dzire mh46bb1050 the charges were 1299 + 100. (Booking charges). I had agreed on paying 1399 but he charged additional rs 171 at the time of drop citing additional charges for advance booking and toll

I was looking at complaining to ola... But could not find any section that would allow me to complaint. Hence posting the complaint here

Suman sahasrabuddhe
Tel: [protected]

Booked a cab from gurgaon's sector 48 to delhi's mandi house, the total bill showed up was in range of 350-450/- but when the actual bill was generated it turned out to be inr 847, post which i enquired with customer care and they said they have the proof that it was shown to me as inr 847 while doing the booking. Now my concerns are : 1) how it shows the exact bill amount, it never shows on the booking page, but it simply gives an approximate amount which can be charged for that journey. 2) the proof that they are talking about is nothing but the invoice, now in which dictionary does the invoice means the tariff shown & not the actual bill that is generated. I started getting customer care calls harassing me to pay or else face the legal consequences. Upon my enquiring with customer care after 6 -7 months, customer care says we do not have record of bookings which are more than 6 months old. So upon asking for further resolution, they said you have to pay the entire amount or else go the legal way, where on earth is this the kind of reply that is being given to the consumer??? Tats exactly these so called 'indian' startups arent witnessing the growth they generally dream of because of their flawful policies and pathetic customer tackling methods.

When i used the last service on 23rd oct 2018, i was asked to provide cash by the driver so i gave cash but ola is still asking me for money as postpaid bill. This is not acceptable. Ola is harassing me.
I think after above date i haven't used ola but they are saying that the bill is unpaid from 6mnths. But any way i have paid again ₹340/- by ola money on 23rd jan 2019 and now i want to unregister my account and services by ola please
This really is unacceptable...

Crn number-[protected]
Took a ride with this driver on 23rd jan.. One of the most idiotic and rude drivers i have ever come across... Though i think ola trains their drivers to be rude.
Always the same experience - my application showed 400 estimated bill amount and the actual bill came to 520- coz the driver dod not follow the navigation inspite of my reminding him again n again that he was diverting from the navigation. He used his own intelligence going inside gulleys thinking that was a shorter route and finally we got lost as i did not know the area well. On top of that he tells the next ride on phone that he was taking time as i was going on changing locations. So i told him to mind what he was saying as he was taking us round n round the gulleys not me. He even refused to drop me to the exact location and dropped me off wherever we were stuck and i had to take an auto from there. When i put a complaint in the ola app the refund i got was 23 rs. I would want to gift the 23 rs.. To the owners so they can build their empire with these 23 rs.
Have always had a bad experience as their drivers sometimes even refuse to drop you inside the society... Leaving you aghast and dropping u at the gate. They seem to have 5700 complaints against them - enough to discontinue their services

I took a ride in patna. The trip id was crn [protected]. Before taking the ride the estimated fare was showing 171 rupees. Bt at the end of the trip the bill was 275 rupees.in invoice it was showing 94 rupees in toll/parking while there was no such toll or parking. I want my money back through ola money asap as the toll/parking charges are totally false.

When i used the service, i was asked to provide cash by the driver so i gave cash but ola is still asking me for money. This is not acceptable. Ola is harassing me.
I think it has been a year i haven't used ola but they are saying that the bill is unpaid from 6mnths. If i'm not using the service for over a year how can they bill me???
This really is unacceptable.

Tomorrow i take cab from cp i have charged bill amt too much higher
Still i connect with your team they people don’t given any solution
If you company any one have pls help me as soon as possible.
I have been charge more than 600 rs i am try to your two time but they people don’t understand my problem.
I am very disappointed to your
Sirvices.

Regards
Rahul
[protected]

Dear sir,
Please note that i booked one ride but two cars are coming to my location. I can avail 1st car arrived in my location and canceled another car. This is not my mistake and i cannot avail both the car. Please consider and return the canceled money. I am a frequent rider and i disappoint regarding this issue. Please consider and do the needful,
Regards,
R. Krishnamoorthy.

Ola is losing the credibility of it's customers.
I am a regular user of ola but nowadays it very difficult to get ola share. Even after trying for hours you get a ola share and then it will be cancelled by drivers.

Unfortunately because of this many users are switching to uber even me as the cabs are more in number even during peak hours

Please take this as an user feedback and act accordingly.

Thanks,
Ola customer
Ritika

I booked an ola on 17 jan 2019 at 5.1 pm i received call from cab drivers i saw driver and vehicle details at the time of riding one more cab reached and claimed i have booked that too i shown cab details to both the drivers and took first taxi
On next booking ola added cancellation charge in my fair that is 30 rs
On discussion with ola drivers they had similar stories of double booking on single click to narrate
Kindly look into the matter

I have booked ola taxi on[protected]
With my account mobile no-[protected]
After that ola has blocked my account
Without any reason
Even ola taxi driver is working with one hand
His one is paralysed due to accident
And ride is unsafe
I didn't complain ola
After that ola blocked my account what the hell ola is doing
Just bcoz of your driver problem you have blocked my account
I m a doctor so i checked your driver
Surely bcoz of your driver you have blocked my account
Why don't your did inquiry against driver
Driving car with only one hand
Is this a joke
Unsafe for us and also for him
Please do action

Hi team,

I have completed my ola ride on 26 dec 2018 worth rs.215, and i have made payment through upi ola ([protected]@axisban/axis bank ltd) on 2 jan 2019.
It's also reflecting in my bank statement but i am getting continuous calls and sms about payment apart from this customer care is very far from us in today's busy world their bangalore numbers don't even answer even also don't have customer care email address where we can report such things, my feature ridings are barred just because of rs.215 which i already paid.

It's a humble request kindly wake up and update my payment as early as possible.

Regards,
Abhay vyas
[protected]

My Ola Auto Number- MP04RA8935
Ola Drive name - Sattar Miyan

I booked an ola auto and put all the details correctly but when I called the driver, he was very rudely talking to me and using abusive words. I was taking to him and he cut the phone in the middle of conversation and then not picking up the phone. Driver was also not willing to use Ola app and asking me to come at different location for pickup where he was comfortable. Driver was concerned with only his ego and he was behaving like we are his slaves. Ola should review all these things otherwise they will face a lot of complaint against them.

I booked an ola and put all the details correctly but when i called the driver, he was very rudely talking to me and using abusive words. I was taking to him and he cut the phone in the middle of conversation and then not picking up the phone. Driver was also not willing to use ola app and asking me to come at different location for pickup where he was comfortable. Driver was concerned with only his ego and he was behaving like we are his slaves. Ola should review all these things otherwise they will face a lot of complaint against them.

We were totally 5 people and booked innove rental from airport kepagowda Driver refused to keep the luggage on top carrier once we asked about it he was speaking very rudely and abused us he asked us to book other cab as we had more luggage, this guys are taking advantage on our situation and two Cabs
on top of it cancellation fee has to levied on us such ridiculous service ever had

We were totally 5 people and booked ola rental from airport kepagowda driver refused to keep the luggage on top carrier once we asked about it he was speaking very rudely and abused us he asked us to book other cab as we had more luggage, this guys are taking advantage on our situation and two cabs
On top of it cancellation fee has to levied on us such ridiculous service ever had

I booked ola cab from mumbai airport to my house.
The fare to be paid rs.292.
He took rs.400, as against above amount.
He took extra rs.100 for airport parking charge, which was already included in it.
Since i was with family and it was midnight, i could not do anything but to complaint you.
I have experienced many issues with ola drivers, i think, ola management has no control over them.
Pl. Advise.

I had book ola out station from kolkata airport.
Estimated fare was rs.9300 approx. But finally i had to pay the bill of rs.13650.
Driver took long routes even after showing short possible ways. He took from quite interior areas, small roads, and uncomfortable ride.
I could not do anything but to keep calm and see what was happening, because my family was with me.
He kept on asking extra money for food and stay. He charged approx. Rs.600/-.
He was using insulting language.
My trip ended quite irritating.
I want refund of extra money i paid to him.

Dear officer,

On 20th january at about 11.34 pm i had booked olacabs from pune station to kondhwa. At the time of start the fare shown before booking was rs. 200. To my surprise, total fare was 485 rs for 8.1 kms (22 min ride).
There was no peak hours, no traffic congestion. This amount deduction is beyond any logic. Since then i have lost my faith in ola and stared journey through uber.

Please resolve my problem immediately and reverse the excess fare (Rs. 285/-) paid by me.

Detail of trip.
Date : 20.01.19
Driver name : parag more
Micro : crn [protected]
Car: white dzire

We traveled by ola on 30/12/2018 (09.49 pm by sankar, crn[protected]); i paid for the ride in cash rs121/ plus rs11 tips for the driver; i am getting repeated sms from ola asking me to settle my postpaid bill; they are not resolving my repeated emails, telling them i have paid cash and i dont have a postpaid account; nowadays i am scared to book ola due to this cheating undergone by me