Ola Cabs / ANI Technologies Complaints & Reviews

I found my ola account being permanently blocked. One of the support executives informed me about "few policy violation". This is indeed a vague answer as i strongly believe, there has been no wrong from my side, except may be few cancellations.in this regard, please also note most of the times, the driver never reported on time or cancelled himself.

Please note i always credit my payments on time and have been a regular customer. This is really unethical of you to suddenly permanently blocking an account without providing proper justification. I am not at all satisfied!
Also i suspect a misuse of my account.

We booked an ola cab on 17.01.2019, 7pm, the first driver cancelled the ride after hearing the drop location and after multiple try another cab was booked after 20min even that driver forced us to cancel the ride. Now we are charged extra cancelation fee on the next ride, i demand detailed justification on this ridiculous act, am hoping to receive a response from your side real soon.

I booked ola on 21st december 2018 from my place to pune airport. We were four people and three big travelling bags ola car arrived but there was no place for luggage. The cars had cng cylinder in the dicky. I had to cancel my bookings and for that, i had to bear cancellation charges without any fault from my side. The same thing happened while returning on 25th dec from pune airport to my place. I had booked ola but this car also had no place for luggage and again i had to cancel my bookings and for that, i had to bear cancellation charges without any fault from my side. It is understood that when airport booking is there, there has to place for luggage. Kindly look into the matter and refund the money back as soon as possible.

I booked a auto from poonamallee to t nagar, on 15/01/19 the actual fare should be around 215 rs, but while getting down it shown 485, i argued and paid to the driver. Immediately i registered a complaint with customer care, ticket no[protected], they told refund will be through ola money within 24 hrs.
Nothing happened till today, i called yesterday, they told technical issue, they told wait for 48 hrs.
How to reach you also, it is very difficult.

Ola - tell us when it will be solved.

Ola, try to understand the customer pain.
Also understood the future will be customer driven business,
If you are neglecting customer voice, the customer will avoid your service
First receive customer concerns and revert on those
Hope to get any turn around.
Kannan

I aayush bhardwaj having two lease cars of ola. One is xcent hr55ad8831 and xcent hr55ad0403. The supporting team of ola lease not good. I have to pay lease amount of 1035/- every day. And on 15 january, 2019 they charged me other lease of 24th and 25th november 2018. My bonus for 31st december 2018 is still pending. Regarding that, i called the customer support of ola, they told me to call your supervisor or to visit to ola office that is in gurugram only. And the office employees says, customer care team will help you on call. And customer care team says ola office employees will help you. No solution is given to us. One of my car supervisor named shubham of hr55ad0403. Has blocked my phone number. I called him once. Why ola is hiring such kind of persons in their network. Please try to help me out. If we visit to ola office, whole day is wasted there. There is some earning issues with therm. The rules changes without any notices. And one day, we recieve penalty of 4332. At least some information should be given to us. Nothing is on papers regarding the rules.
Thanking you! Aayush bhardwaj
[protected]@gmail.com

I hired a ola cab from indra gandhi airport to nizamuddin station. First i searched share ola but it was not showing.. Then may be i booked rental..in this no parking fees is shown in app.. After completion of ride it has been charged... So for 23km i har to pay 754/- but nominal charges are 500-550/-... Difference amount must be paid by ola..
Mob-[protected]

Drivers accept the duty initially and then deny... This is wasting our time and delaying us to our duties... We need practical solution to this and also compensation... We're being blamed everywhere due to this denied delays by drivers. Neither the ola customer care is reachable to let them know our problems and pains. For no fault o[censored]s, we're suffering... Please address this at the earliest

Thank you for using your SBI Debit Card 607XX2915 for a purchase worth Rs9999.0 on POS[protected] at WWW OLACABS COM txn#[protected].If not done by you, forward this SMS from mobile number registered with SBI to [protected] to block your card. You may also call[protected].
This was not done by me and I really hope you resolve this issue and reverse back the same.

I booked ride on 9th jan 19, driver did'nt come to me or my location, he taken drugs or liquor, i was to caught the train and when called him up, got no response from that end, then i took uber ride.
Further, you charge ₹ 30/- for cancellation did you ask me that i cancelled the ride if so why.
₹ 30/-. Is not a matter, on the other hand you know the location of the booked ride and have the call recording.
I will never book ola ride or recommend if charged. For what i did't do.
Thank you

On dated 14.01.2019 from AIIMS, Delhi i booked a old cab near about 8:00 PM through my mobile No.[protected]. displayed the old cab No.7887 and Driver Name Sh.Sartaj. I called him on his mobile no. [protected] and he reply me i reached with in 5 minutes but after 1 minute this cab passed from AIIMS I called the driver but he say hello and disconnect my phone its happen many time and never pick me from AIIMS after that I booked a uber cab . So i request to you take stern action that person and intimate me.

When i booked ola from valasaravaakam to kottivakam the fare showed 240rs. But end of the trip the fare was double, 483rs. This is so unreasonable. The fare shouldn't be showing this much. Even though it's a public holiday this is ridiculous. I need a solution for this. I better receive refund if not i'll have to sue the company. This is unnecessary expense on a holiday for me.

I used ola booking car micro silver etios driven by dilip b s on 1st jan 2019 from 56th cross rd 4th block rajaji nagar bangalore to hop coms/lalabagh housr main rd bangalore for rs 130. But driver collected rs 230 instead of rs.130. He did not refund excess collected amount despite having contact over phone at several times. Request take action against driver and collect excess amount from him and refund me as early as possible.

On the 5th jan 2019 an old lady along with a 6-year-old child got into the cab (Crn-[protected]) to reach the airport. The driver (K arun) doesn't know the way and also local language. Apparently, he couldn't follow the map displayed on his screen.
The route that is 32 km has taken 46.2 km. It takes usually about 30-40 min but the driver took 80 min to reach.
Due to this delay, the old lady and the child had to miss the flight and had to book new tickets for the next flight.
It has caused significant stress on the travelers and also huge loss of money.
The response from the customer care was to provide the no show certificate form airlines so that the can refund the cab fare. Pathetic care.

I had booked ola cab on 22nd dec 2018 for a ride to airport @ 11;30 pm. I called the driver mr. Kannan immediately but i could not reach him. Later on he denied to come for the pickup as he has reached home. Tried to convince him as i had to reach airport and it was late in the night. Please hear the conversation attached. Ola support were not reachable and were not bothered to check whether the driver has reached the spot or not.
This behavior was very irresponsible from both driver & ola support. Even the ride was cancelled when we tracked the below address.
You need to pay us the compensation for this as we went through very bad phase to reach airport in the midnight

I booked a ola cab with prime suv. I got tavera car we are 8 peoples to travel. Driver said 6 peoples only allowed even 9 seat capacity it has. Then asked for additional pay for rest of person. I spoke to customer care initially they said not like that we can travel with 8 peoples with same tariff, by the way they spoke to driver then asked me to pay additional amount for 2 people's. They are having some deal with them. I argued more but they were adomont..

I had kids and my family members so i did not wants to waste time. Finally i would had to pay.. Finally i decided ola also doing such underground forgery work using the customer situation..

Decided to not use ola in future..

Crn [protected]
Amount charged : 1299, prime play
Amount displayed : 500-550
Final price charged more than 2 times higher than displayed fare, a clear case of fraud.
Will be closing ola account forever, will drag to consumer court. Spoken to customer representatives twice on issue who failed to provide any lofic to pricing. If it is high more than 2 times it could ha e been 20 even. Riding ola is a liability and risk

Hi team,

Today at gurgaon toll plaza, one o[censored]r cab driver hit my bike and tried to run away. After a distance of 700m, i caught him and called up the police.

In front of the police even, he was not accepting his mistake and showing rude behaviour with bad language.

Below is the cab detail
# dl1za4953
Driver name: parveen kumar

I hope u will take necessary action.

Regards
Amit kumar
[protected]@yahoo.com

When i booked it shown me 108rs but when reached the destination just far of 5.5 km travel billed me 233rs which is unfair highly charged/too much... When i complained worst response from ola and saying it telling me it shown 233rs only in kidding what a worst customer care response what is the necessity for me to joke or lie and complain wasteing my time. Late pickup with tripled fare

Please provide proper information to the customer as well as the driver. From last few days i’ve been booking cabs, it’s so far. The cab is around 6 km far from the location i’ve booked and the app is showing that the driver will reach in 6mins and when i tried calling the driver he said in his phone it is showing 20 mins. How is it possible for us to wait for a cab for 20mins? The drivers say they can’t cancel and us trying to cancel we have to pay? When we tell the drivers what is wrong they say please don’t say to us we aren’t to be blamed. Actually they aren’t the ones who should be blamed. Please see to it.

Hi, my myself ashish
I live in rohini delhi
My grandma is in icu in very serious condition!! Today i was booked my ride, driver called me then ask me where is your drop if your drop is at gurgaon i’ll not come and he was cut the call and cancelled the booking,
This happened to me a second time!
Please take action
Thanks
Driver name - hemant