Ola Cabs / ANI Technologies Complaints & Reviews

I had booked ola cab on 22nd dec 2018 for a ride to airport @ 11;30 pm. I called the driver mr. Kannan immediately but i could not reach him. Later on he denied to come for the pickup as he has reached home. Tried to convince him as i had to reach airport and it was late in the night. Please hear the conversation attached. Ola support were not reachable and were not bothered to check whether the driver has reached the spot or not.
This behavior was very irresponsible from both driver & ola support. Even the ride was cancelled when we tracked the below address.
You need to pay us the compensation for this as we went through very bad phase to reach airport in the midnight

I booked a ola cab with prime suv. I got tavera car we are 8 peoples to travel. Driver said 6 peoples only allowed even 9 seat capacity it has. Then asked for additional pay for rest of person. I spoke to customer care initially they said not like that we can travel with 8 peoples with same tariff, by the way they spoke to driver then asked me to pay additional amount for 2 people's. They are having some deal with them. I argued more but they were adomont..

I had kids and my family members so i did not wants to waste time. Finally i would had to pay.. Finally i decided ola also doing such underground forgery work using the customer situation..

Decided to not use ola in future..

Crn [protected]
Amount charged : 1299, prime play
Amount displayed : 500-550
Final price charged more than 2 times higher than displayed fare, a clear case of fraud.
Will be closing ola account forever, will drag to consumer court. Spoken to customer representatives twice on issue who failed to provide any lofic to pricing. If it is high more than 2 times it could ha e been 20 even. Riding ola is a liability and risk

Hi team,

Today at gurgaon toll plaza, one o[censored]r cab driver hit my bike and tried to run away. After a distance of 700m, i caught him and called up the police.

In front of the police even, he was not accepting his mistake and showing rude behaviour with bad language.

Below is the cab detail
# dl1za4953
Driver name: parveen kumar

I hope u will take necessary action.

Regards
Amit kumar
[protected]@yahoo.com

When i booked it shown me 108rs but when reached the destination just far of 5.5 km travel billed me 233rs which is unfair highly charged/too much... When i complained worst response from ola and saying it telling me it shown 233rs only in kidding what a worst customer care response what is the necessity for me to joke or lie and complain wasteing my time. Late pickup with tripled fare

Please provide proper information to the customer as well as the driver. From last few days i’ve been booking cabs, it’s so far. The cab is around 6 km far from the location i’ve booked and the app is showing that the driver will reach in 6mins and when i tried calling the driver he said in his phone it is showing 20 mins. How is it possible for us to wait for a cab for 20mins? The drivers say they can’t cancel and us trying to cancel we have to pay? When we tell the drivers what is wrong they say please don’t say to us we aren’t to be blamed. Actually they aren’t the ones who should be blamed. Please see to it.

Hi, my myself ashish
I live in rohini delhi
My grandma is in icu in very serious condition!! Today i was booked my ride, driver called me then ask me where is your drop if your drop is at gurgaon i’ll not come and he was cut the call and cancelled the booking,
This happened to me a second time!
Please take action
Thanks
Driver name - hemant

I hired ola cab yesterday for chandigarh airport at 230 pm. The estimated fare was 292. The driver took 452. When i gone through the fare details i found he added parking fee whereas there is no parking if drops and goes in 10 minutes. The total distance showing was around 45 km whereas it was 25. The time taken for ride was 25 whereas it was showing 46 minutes..
Please check and revert.
Take serious action against the driver.
Regards
Pradeep verma
[protected]

I booked ola micro from kia bangalore and it showed me 844 rs later i added ola money of 799 rs and booked micro and reached, after the price it showed was 1497/-

Ola is rbbing customers and especially they with ola money i observe this kind of things.

Please resolve, your executive claim it showed 1500+ and i tavell more often and even during peak micro prices at max 900+ for my route.

Return our hard earned money, you lost a customer already.

Dont trust ola

I have been getting continuous phone calls from ola on making payment when clearly ola drivers are least bothered on customer experience, safety and people waiting to get to their destination. I kept waiting for a cab for about an hour and the ola cab showing in the map did not move an inch. I spoke to the driver he asked where am i going since he was heading to other direction. Then he gave his ride to other drive who asked the same question.
I just kept waiting, there was no way i could reach home other than cab. I had to walk for about 3-4 kms so i could get an auto in bad weather condition.
I had the worst experience with ola drivers.
Am not paying a penny more to these fraudsters.

I had recharged my account with 5000rs in ola money suddenly on 23rd nov i get message that your account mobile number is changed, followed by email id is changed. Please note there was no otp issued for mobile number or email id to be changed, after seeing message i called ola customer care and told them about it, they reactivated my account but there was no ola money all my 5000 rs was gone, there was no order history too. After following up with them form 1 and half month i am raising this complain there is still no resolution from there side

This is to inform for ola cab drivers are not service me dated on 07.01.2019 8:23 pm. Continuously cancelled
1. Micro crn [protected]
2. Micro crn [protected]
3. Mini crn [protected]
4. Micro crn [protected]

But no. 4 claim rs. 30 cancelation charge showing. Please take necessary action against crn and withdraw my charges. I can not using your service for the reasons.

Regards,
Goutam mandal
[protected]

I took a ride where the cab driver took me to wrong route just because he banged another car and those people we're chasing him. I was unaware of all this and when driver took another route i stopped him but he didn't stop saying it's short cut after 3 hours i tried catching few local people who then helped me to get down from the cab and get another cab to my destination. I had to pay full amount to the cab driver rupees 320.

I took another cab again paid rupees 200.

I came back home and tried to complain this issue. However my previous phone is not active hence i was using my present number since 2 month and while browsing through support my account got blocked accidentally.

And when i tried downloading and activate my phone number all my details are not available for me.

I wrote various emails stating my issue however cust care ladies cut my call and said cannot help.

I would like to know when my email address is same on both my previous number and present number why i cannot get my ride details and my refund.

I am not asking for olas money i am asking for my hard earned money which i had to pay to getting in to panic situation and a wrong route and wasting my time.

No action taken on this issue,

I want to know who could help me.

If estimated fare was RS. 1636 how it's up to RS.2500.

Please be noted there is no traffic or no changes in drop location.

If driver run vehicle for 160km I have not advised him to do the same, it's guided by your application.

Please return my money RS. 900 in Cash ASAP.

Ola ref number.(Ticket[protected] all details shared on email but no response from received yet

I booked an ola
Driver: ramjan ali
Plate number: up78dt6821
Crn [protected]
Mibioe number: [protected]

We passed through the cannt area, and the driver charged us with the toll tax of rupees 60
In the next ride we got to know that the toll tax was to be paid by the driver... And the toll charge was included in the bill... I later confirmed by checking the bill details in the ola app.

This has reference to the CRN [protected].
Yesterday, on the 7th of January, 2019, I had ordered an Ola mini at Lokmanya Tilak Terminus.

When the cab arrived and the driver called me, I was confused why it is a black and yellow cab when I had ordered a mini. So I even checked the number plate, and the number matched completely.

The old black and yellow taxi was cramped more than a mini usually is, there was no air conditioning, and the car was so squeeky and had horrible suspension. And when I paid some attention to the MY RIDES section in the Ola app, it said this is supposed to be a COOL CAB. But still I was provided a damn black yellow taxi for a 30km journey, so you can imagine how it was.

I am shocked, because this kind of cheating is very new to me being a usual Ola user. I cannot believe the number plate matched too, but they tried to withhold the fact that I am supposed to get a cool cab and not an old and horrible black and yellow taxi.

I want a refund, the stupid app has no complaints section and the contact on the website is of Bangalore, which I have been trying since 1 hour and have had no luck with.

Endu naanu bengalurininda vodeyara basapurakke ola cab annu outstation ge return trip ge time 2.45 pm ge book madidde aga fare 1958rs amount ge endu naanu book madiddu adare driver narasimhaiah bn embata nammannu pick madalu bandaru neevu urige ogi talupuva velege rent 3800rs aguttatte endu nammannu mis leading madidru naavu hedaridevu avare trip cancel madi 3000 rs ge nammannu namma place ge karedu kondu bittaru edarinda namge saryagi arta agilla dayavittu nimma fare bagge namage tilisi

DEAR Sir/Madam, My Mobile has been taken by the cab driver Vijayakumar with vehicle number TN18AD5862 on December 17, 2018 evening at 5.56 pm just after ola ride for the CRN[protected] under name SENTHIL ANDAVAN. Unfortunately, driver is not cooperating and is refusing to answer/attend the enquiry from the police station for the past 16 days. After which I had to lodge the police complaint at abiramapuram E4 police station Chennai-28. I will highly appreciate your cooperation in this regard.

Thanks Sincerely, Senthil Andavan ([protected]@gmail.com)

I have taken a ride on 6th jan 19 at 12.19pm from rishibankim road pratapgarh to tcs gitobitan saltlake sector 5. Ola driver name is raju roy, car no wb25g1355. He has not shown me any bill only told bill is rs350. I have paid 350rs on good faith. I have got an email that my bill was rs 277. Please take an action against him and refund my extra money which he has taken.

My booking id is crn264544 i booked a place cab today on 7jan19 from itbp sangam vihar to terminal 2 delhi airport on price of rs 328 but after completing my trip driver gave me bill of rs 577 because he has taken wrong route. It is completely drivers fault so why i should pay 250 aprox extra please refund my extra charge or please advise me your escalation matrix.