Ola Cabs / ANI Technologies Complaints & Reviews

I left an iphone 6 in an ola on the 21/12/18 crn [protected]. After too many emails to count, i have constantly been advised that ola have tried calling the driver but he hasn’t picked up. What kind of business are you running if you can’t get in contact with your employees? My phone is worth over $1000 and this response is nowhere near good enough.

Dear ola,

I am not able to login to my account, when i am trying to login it says "your account is blocked", kindly resolve this issue.
There is nearly rs.200 of balance in my account.
So hope for a quick resolution.
I sended mail so many time to olasupport but no body respond, kind respond as soon as possible.

Regards
Hites das
[protected]

As i have booked ola cab on 06.01.2019 from ludhiana to peer muchhalla vide crn [protected]. During booking, i have received message of rs 1308/-. And i have applied discout coupon of 15%. But at last rs. 1405/- has been charged. How is it possible. Total distance covered 124 km and how reflected 110+48 kms.

As per bill mentioned below why add additional distance fare and tax of rs. 500 approx. And insurance premium 39/-

Please refund my amount

Bill details
Base fare
110 km, 3 hours
₹1099

Additional distance fare
48 km x ₹9/km
₹432

Ride fare
₹1531

Coupon discount
-₹238.84

Taxes
₹73.36

Total bill (Rounded off)
₹1366

Insurance premium

₹39

Total payable
₹1405


Ride details


Arshdeep singh

158 km 2hr 21min distance till destination city included

Mini - white i10

One-way trip

01:16 pm 1829, hargovind pura, haibowal kalan, ludhiana, punjab 141001, india
03:36 pm unnamed road, peer muchalla
₹39

Total payable
₹1405

On 04.01.2019 i booked ola cab from vikaspuri new delhi to supreme court mathura road. Though i booked one cab but two cabs were booked. One kishore kumar - code 7767 contacted me and he arrived at the pick up point. Soon after, one ram kunwar called and told that he has arrived at a nearby location and waiting for me. He was told that that i had not booked him.
Similarly on return trip the booking of mr. Gaurav was confirmed with otp 4050 for start trip and 2423 at the end of trip. Soon after another driver amit with otp 4509, called me that he was waiting for me near metro station. He was told that i have never booked him and he was waiting at location not notified by me. Gaurav charged me rs 30/- extra, as some cancellation charges. Is it not that ola has devised a new scam to extort extra money. I had tried to reach you through msgs., but you blocked the same by sending no reply mails. This is undue harassment. Should i approach deptt. Of traffic against this behaviour? H s kalra
F-163, viaspuri new delhi - 110018. Mob: [protected].

In my ola app, it shows as rs. 625 added to wallet which was prepaid for cash less delivery. Later i took a drive for rs. 147. Instead of deducting rs. 147 from rs.625, ola is pestering me to pay rs.147 by calling twice everyday. Demanded for a detailed statement which is not being sent by ola. Are they trying to swallow the customer's money who prepaid with confidence?

Hi,

We have missed the our mobile phone sumsung a6 during in travel in ola cab
From mahalakshmipuram to hospital cunningham rd vasanth nagar at the time of pick up 4:41 pm and drop to 5:15pm. We forgot the mobile in cab when we leave, after 15 min we call to my number [protected] phone was ringing and then the our phone was switch off. We try to contact driver he not responding properly and saying easily don't know. Kindly request to action this driver.
The driver name is suresh h b and his phone number [protected].
Travel date : 3/1/2019
From : fortis hospital mahalakshmipuram
To : cunningham rd vasanth nagar
Timming : 4:41 pm to 5:15 pm

It was an incident on 26th dec 2018 at howrah. I got down from the car in a haste, as a result i left my phone in the back seat. Just after 1 minute, i called the driver that my phone was left in the car. But the driver demanded rs 500 from me in return of phone. Then, finding no other options, i was forced to pay rs 500 to the driver.
I have sent the matter to ola support, but they have not resolved yet. It is not a matter of money, it is a matter of honesty and humanity, and how well do ola screens its drivers for?
I want the case to be taken up against the driver.

My registered ola email - soumya. [protected]@gmail.com,
Crn [protected]

My ola app got restarted automatically, and after that my ola app is asking for new login, and after doing the new log in, all my ola money is gone, and my booking history is empty.. I had ola money in my ola app and after installing, my ola money is not hsoing

Now i want all my ola money to be given to me immediately

My number - [protected],
Incident date-04/01/2019

We tried to request an Ola on the 28th Dec and on the app it advised that there was no cars available, so I ordered an uber.

As the uber arrived, ola arrived. OLA driver was very rude (cussed at us) so we went the Uber.

We were charged and want ban to be investigated & removed. Uber driver was a witness to the event.

Please respond to this complaint via email asap.

Many thanks

It was 6.30pm, I was traveling from Garia to Elgin road, hiring a OLA cab of WB 25 F 5655(white indigo).driver name was Dipak Barma as registered in OLA.
All the windows were closed and I requested him to on the AC and direction of veins move towards me but he shouted suddenly that it's not possible because he was feeling cold.He told that he was not compelled to on the AC where as I know that OLA CAB is a AC car to make customer better feel and avoiding dust too.
I requested him several times for giving the AC in blower mode but he continuously ignored and shouted on me.
Behaviour of such uncultured, rude driver make me astonished that how a driver may impolite..
Kindly look after this matter very sincerely because it is just impossible to tolerate such behaviour of a person who is iinvolved in dealing with the public every moment..
I am also putting it in social media where general public should identify and avoid this OLA cab and refused him from the descent society..

Yesterday at 1933 hours indian standard time booked a cab from terminal - 2 to ramphal chowk road, block-a, sector - 7, dwarka, delhi and one mr. Sanjeet kumar confirmed the above booking. Called him over phone and confirmed that he would reach within five minutes. His details were,
Name - sanjeet kumar,
Vehicle registration no. - hr61c 0324,
Phonr no. - [protected],
Otp-6756,
Estimated cost was - rs. 360.00

At about 1933 again called him and asked him why he cancelled the booking? To this he did not give any reply and disconnected the phone for which i have to book another cab in ola for above destination for which i have to pay rs. 420.00 an excess of rs. 60.00

So, request to take appropriate action and acknowledge in the mail sisir. [protected]@gmail.com

Regards.
Sisir ranjan prusty

Inline image

I am book last 31 night booking for one car mannady to airport
Car driver inform he tell to first booking cancellation and he ask rs 1000
I have time in the mooment.
That time i going to my cancel my booking.
He tell to trip charge 700and baggage charges 300.
I can’t to do anything that’s time my flight 12.10
I will pay 1000
For that guy i am not happy that’s journy
Pls take action this car driver
Thanks
Imaam rasheed
Sent from yahoo mail for iphone

Even though i kept a balance of rs.1816 in my ola wallet account, i am getting reminders for clearing the post paid bills of rs.1500. I don't understand this. I have sent 4 mails to resolve this issue. It is nearly 2 weeks the issue is not yet resolved. Now the account is also blocked. Resolve this issue immediately.
V. Subramanian
Mob. No.[protected]
Email id: [protected]@yahoo.com

I have an account in ola. I recharge my account and other day my money deducted automatically from account and my account was reset. Than again i was login to my account and saw all my money gone. This is straight case of fraud. I also raise a complaint in ola but no reply after that. Compliant no-1289559 moblie no-[protected] hi can you please tell me how money deducted from account. 300 rs deducted. Can you tell me how that amount was deduct from my account. My account reset again automatically.

I also complaint in the consumer online forum but they close the issue without talking to me. I am planning to file a case against them in consumer forum.

I have been a regular user of olacabs in bangalore for 4-5 years.
First time i booked ola outstation service for my family vacation - for 2 days for trip to bishnupur (Bankura) from kolkata.
As per my input of pickup and destination location and pickup and drop timings, fare estimate shown in ola app was 4438/- after applying first time user discount coupon.
The start was pathetic - first i was not allotted any cab just even 45 minutes before the pickup time. A driver called and confirmed with me the previous night but when i called him in morning, he refused. Then ola support asked me to cancel the booking and make a new one - and then another driver was assigned. The driver called me and asked me to cancel as he doesn’t want to go. Again ola support asked me to cancel and re-book and finally a different driver was assigned.
After reaching bishnupur, we decided to extend our stay by 1 more day to visit mukutmanipur. Driver was not agreeing, so i called ola support and requested if i can close the booking with them and hire local cab. But they denied with lame excuses about my safety being their concern etc and convinced driver to stay back.
They never told me that for extension i will be charged 100 rupees per hour plus 11 rupees per km. The responding agent said it’s either/or. But finally after we returned to kolkata, i was billed a huge 10297/- for 2.5 day trip of total 560 km.
I haggled with ola customers care for close to 90 minutes with my senior citizen parents waiting in the car after a tiring journey of 5 hours, but ola refused a single rupee refund - customer support agents made me repeat the same story 25-30 times, probably making fun of me. So i finally gave up.
I input my actual journey detail (Pickup kolkata and farthest destination mukutmanipur with actual pickup and drop time) in ola app and the estimated fare showed only 7718/- which means after 1st user coupon the fare should have been 7468/-. Means i am overcharge 2829/-
But after sending the screenshot and calculation details to ola support, they completely refused to refund a single rupee.

Today, one of the ola cab drivers broke traffic rules and was speeding his vehicle when he hit our bike at one of the busiest traffic junction at sachivalaya marg and left the place hastily when tried to be stopped. He not only fled from the place without stopping and apologising for causing injuries but also risked others' lives by such rash driving. He was followed by us and also a traffic police for 3-4km but he managed to flee. We want actions to be taken so that drivers stop acting such irresponsibly when on road. Cab details - tata indigo - white or 02 bn 1806

I lost my light pink guess bag in an auto today while travelling from noida sector 18 to city centre metro station today. Me my husband and my kids were travelling in the auto. After i got down from the auto i realised that i left my bag in it. I even ran after it but it din not stop. My purse had some of my id’s. My number is [protected]. Pls help me.

Nabamita ghosh

Ola taxi has kept travel insurance active by default. While booking outstation rs.39 get selected by default. The person booking outstation don't even realize that he/she agreed for this rs.39 insurance. At the end of the journey even if we are not interested in that insurance we have to pay. It should be very visible while booking. It should not be kept active by default. Unknowingly thousands o[censored]ser pay rs.39/- per tour and at the end, we are not given any pdf of insured documents. I suffered it. I tried to follow at ola but no rigid answers.

I took a cab from babusapalya to madiwala in bangalore on 26th evening. I happen to hold a paid ola pass which guarantees me a flat ride for 16 km. The payment for this ride was to be made through post paid wallet.

The amount shown before booking was rs. 279 for a distance of 12 km. However the cab driver took a longer route without my consultation and at the end i was charged rs. 578 for 24 km.

I raised this issue with ola. I was promised that as it was clearly the drivers fault, i will only be charged rs. 279 and the difference of rs. 299 refunded to my postpaid wallet.

After many calls, they only refunded rs. 254 to my wallet. However i am unjustly charged rs. 45.

I have made several calls to ola. Despite repeated assurances, i have not been refunded the promised amount.

This is a clear attempt at cheating by ola.
They simply keep giving assurances that they will refund and call me back within 2 hrs. I have not received a call back yet nor have i received the full refund.

Mini•crn [protected]
I booked a ride today morning from cpwd guest house guwahati to khanapara bus stop. The driver though accepted the call, but refused to come in time. After waiting for 20 minutes, the driver switched off the mobile. And i was forced to get my friends help in booking another ola ride. How can you deduct cancellation charges even i haven't cancelled the ride.. This happens consequtively for two days and i suffered two cancellation charges in guwahati.
Please do the needful
Regards
Saratkumardash