Ola Cabs / ANI Technologies Complaints & Reviews

Invoice number [protected] on 26th of december after noon 1.46 pm boarded the cab from jalahalli police station to nagarbhavi. While getting down i forgot my wallet in the cab. After 20 mind called back the driver he said nothing is available in cab... There were important documents and cards 10k money in the wallet. I want to raise the complaint on can driver and passangers

I booked an ola auto from gandhibazzar to vijaynagar pipe line, driver stopped me in the middle of the way at some remote area where there is no accessibility and asked me to get down as he is not willing to go destination and asked me pay for the ride. When asked him to drop to the destination, he violently pushed me out with filthy words blasting me and threatening me with the some tools in the auto and fled away. Is this the way you are teaching your driver to behave with customers. What in case if any females are there with me... I am going to lodge a consumer complaint against the ola and also against the driver asap. We always think that ola is the most safest way of transport, but now it is most threatening like this type of driver.

First off all, they must learn to respect the customer and using filthy language against us..

Auto" cnr [protected]

Dear, sir
The ola driver ranjeet kumar xcent car, car no hr55ad 8538. As i have booked a car from sanik farm saket. As i was waiting for the car, when my family entered into the car driver misbehaved with my mom why you havn't puck my phone, and refused to go to the location. And left us there only with my little handicapped brother as he is not able to move.

On dec 20th i had booked ola auto and driver called me & asked for otp and he convinced me saying there was a confusion in booking so he needed otp for the clarity. Immediately after providing otp my account was permanently blocked and i also received mail saying there was a phone number updation. After several follow up with ola csd i got a response that there was ola policy violations from my account. It is very clear that my account was hacked by the driver who had asked my otp and my account is permanently blocked. I also lost 250rs of ola money which was associated with my account. I demand some action to be taken against that driver.
Pfb driver number
+[protected]

Regards,
Akshatha k

Dear sir / madam,
(1) on[protected] early in the morning at about 6.15 am using ride now option, i contacted the driver mr. Vinoth for taking a trip to thiruverkadu from saligramam. The driver told me that the present with him is about to complete and he will call back me within in 5 minutes. But no call received and i also tried to call him. But i received a message saying that the call was canceled and to pay the cancellation charges. The point is i have not canceled the trip but it looks driver himself canceled the trip.
(2) later i tried 3 times to pay the cancellation fee but my phone is hanging.
(3) afterwards i could not make another fresh booking for my trip. I do not know what is the solution for this.
Thanks

Respected sir/madam,

I travelled once with ola post paid service, but due to the driver request, i paid cash to him, but that ola also deducted from ola post paid, this has been informed since 3 months, but till its not been closed,

Also from ola office they are asking me to pay the post paid bill amount, ans they are calling me on a daily basis...

Pls take necessary action on them...

Regards
Karthik
[protected]

I am a ola share pass holder. While booking it shows 4 to 5 shared cars but once i press "confirm booking", app takes 2 to 3 minutes and says no car available.

Why when there is no car it shows 4 to 5 shared cars before booking?
Is it ola's tactics to not to give shared ride?

Attaching the pics for reference.
Hopeless and pathetic service.

Complaint against ola driver
Driver name: pranavsingh chouhan
Car no mh05bj1433no:and my app show mh05b1433 cc taxi
Driver contact no : [[protected]]

Driver was so unprofessional and he misbehaved. He also used slangs to me. He cancelled the ride. When i asked the reason of cancellations he told me "muje gadi chalane ko man nehi kar raha hai" and use slangs. Do you think is the the way he should behave to a customer? My humble request to you that he must be penalized immediately and should be terminate from ola.

Why i have been charged 200 extra for state tax.?
While booking, nothing showed like this on the app. It only showed that i would be charged around 160.
Now extra 200 has been charged. If i had known this, i would have travelled in my own car. It wouldnt have cost me 400 bucks.
I want u guys to give me a valid reason of not informing customers in advance about the expected bill. If you don't have a justified explanation, then give me back my money. Otherwise i would take you to the consumer court.

Hi was travelling to delhi. I have taken ola rude der nd the charges were 162 which i have already paid in cash to my driver. However, repeatedly i m getting message to pay the amount. Why? Why should i pay double?
I tried to report to ola but der is no option nd these people are continuous calling and harrassing me. What kind of service is this? Specially when i have paid everything.

I took an ola cab from sector 1, noida to my home b 340 new friends colony, new delhi. The app said the estimated fare would be rs 257/-. After reaching my destination, the driver damanded rs 357/- saying that rs. 100/- is delhi entry tax. I paid.

After reaching home, i down loaded invoice for this trip. The amount mentioned for the fare was rs 257/-, including delhi entry tax!

Clearly the driver over charged. How can i recover my money back?

Arvind kapur
Phone: [protected]

Booked a micro at 05.30 am and received otp.1351.. Not reported in time. Driver vasanth kumar did not answer my repeated call and also not reported. Hence this booking is cancelled and you sent a message of cancellation charges of rs.30.00. This is not correct and acceptable for the fat of driver. Please cancelled this charges or otherwise i will stop booking olacabs in future.

Ola cab driver mr. Kiran nalawade (Mob no:[protected]) cab no:1827 swift desire while color. He was demanding extra money at khadaki toll naka. I paid the money but after reaching the destination he was demanding more money for toll naka charge which i already paid. We i denied to pay then he started shouting and behaving very rudely. Please take strict action against cab driver.

I reported the below issue on your forum, but haven't received any resolution this:

Ola Cabs / Ani Technologies — ola money account blocked in spite of balance rs 1000.

2 Reviews
Riddhi Luthra on Oct 11, 2018 Submit a Complaint
In august 2018, 2 of my ola recharges failed, but money was deducted from my account. I raised a complaint about this, and the matter was under investigation.
Now around 6-sept-2018, ola blocked my ola money wallet and ola postpaid account.
I was assured over the call that they will expedite and close this issue immediately, but it has been 1.5 months and my account is still blocked. Now they are not even acknowledging my emails. They have even confirmed that there is rs 1000 in my wallet currently, but are still not unblocking the account.
Please look into this urgently.
- riddhi

During the time of booking it shown 174 in ola mini.. I didn't guide the driver according to my choice, he drive according his choice or followed ola gps and get down exactly in the given location.. I was paid 243.. Without any prior payment high notification.. Why i'm charged 243 instead of 174.. U people are not showing any convenience fee before during the booking, but include the payment into my bill.. I need a solution asap.

The ola driver charge rs. 481 instead of rs 381 and said that mcd tax is not included in the bill and gave me the mcd tax slip and charge rs. 100 extra. When i reached to train and saw the message on my registered email id with ola i was shocked that the mcd tax was already included in the bill. It showed the dishonesty of the driver and his behave is affecting the company worthy

To the concerned authority.
Dear sir
I am one of the ola partner running 2 cabs with ola, my name is Nitesh Shukla mobile no is [protected], it is high time, we are frustrated with ola system. As my vehicle mh02cr3216 is charged penalty for fraud booking without any such frauds. We contacted to all the possible source of ola but everyone is helpless and always give us excuse that sir this is decided by ola system, find attached and revert please.

Complaint against ola driver
Ref.: crn [protected]
Driver name: chandra sekhar nayak
Auto rikshaw no: or07v 5097
Driver contact no : [protected]

Driver was so unprofessional and he misbehaved. He also used slangs to me. He cancelled the ride. When i asked the reason of cancellations he told me "muje gadi chalane ko man nehi kar raha hai" and use slangs. Do you think is the the way he should behave to a customer? My humble request to you that he must be penalized immediately and should be terminate from ola.

Hi,
I had booked ticket on irctc on 9th december using my ola wallet for inr 756.43. The transaction got failed. I have checked with irctc but as per them they have not received any money. I am chasing ola on mail from last 10 days but no support. There is no direct customer care number of ola available.

Ola registered mobile: [protected]

Transaction id on ola: drmk-sqjq-53zg
Transaction id on irctc: [protected]

Date of the incident: 12 dec 2018

Client crn[protected]

Picked at 05:47 pm (Domino's pizza, himayatnagar hyderabad telangana)
Destination : 06:20 p[protected] super bazar saleem nagar malakpet)

Driver details:
Nenavath jagan
Ts11ub6434. Bajaj-re
[protected]

My wallet contained these notes (Two ₹2, 000, one ₹20, one ₹10)
I requested the driver to stop by a petrol pump to get the change.
I got it done for one ₹2000 note.

By the time i reached my destination lane, it was very dark, no street light was on, my phone battery ran down and the autowala said his auto's light wasn't working.

In the dark, i gave the auto driver a note to check the amount in his phone screen light, he blatantly said it's ₹500.
By the time i could see he turned off his phone.
He, in a hurried manner, asked me to give the ₹20 note, he knew i had as i showed him earlier for having enough change for the fare.

The fare was rs.120. The driver returned ₹400.
He panicked me to hurry literally asking me to get down fast as he got another booking to take.

It was only the other day i realized my other ₹2000 note is missing and all the four ₹500 notes lying in my wallet intact along with ₹400 change (He returned).

Since 13 dec 2018, i raised the 12 complaints with ola support via app (10 chats & 2 calls).
Every cc-executive requested me to wait patiently. Till now i'm waiting.

Earlier i had sent a dm on twitter, what came as a shock was... They are in support of their driver who had looted my money ₹1500 in total.

Twitter dm response:
"we have spoken to the driver partner and he claims he has not taken any additional money. Hence we would not be able to do anything here."

The irony is, will a thief ever agree he had stolen so instantly?

I gave ₹2000+₹20 =₹2020 - ₹120 (Fare) - ₹400 (Returned) =₹1500 (Cheated).

What ola isn't asking if i had given a ₹500 note, then how come i have all the four ₹500 notes intact in my wallet.. And for what he's given me the change for?

Is it difficult to understand that my ₹2000 has gone missing and the driver lied to me, taking advantage of the dark lane?

My request is kindly, please help me retrieve my balance amount of ₹1500 from ola hyderabad as they have failed me as a customer.
I totally blame ola for its driver's misconduct and for breaking my trust in its service.