Ola Cabs / ANI Technologies Complaints & Reviews

The ola driver accepted the ride, but didn't enter otp and start the ride. He charged 150 rupees extra. And he was asking for extra money through the way. Since it was late at night, i was unable to get down. Such # experience it was. He was saying that it was such a long distance. Ola must definitely do something about it. It was such an unpleasant ride

We waited more than 40 mins but still vehicle not at came for pickup and even though we called also no response from driver, because of this if we cancelled again your charging from us,,,. Is this way to respond from your end. Give proper service do not behave like irresponsible.
Vehicle no 3598
Driver name nagendra
Date 16/12/2018
Vehicle type. Silver indica

Your pet policies are still not clear. When i was in bangalore my pet a small chihuahua was allowed to travel on board by the ola drivers and also the uber ones. They were extremely friendly about it and also looked over the comfort of my pet. Now a days i have shifted to dehradun. Just booked a ride and was turned down by the driver as according to him pets are not allowed and his customers will complain. Am i not a customer as well? My pet is well cleaned and groomed and was unwell. Yet he turned me down. Why is the behaviour of the drivers so different? Why don't you make a proper policy and mention it in huge letters whether pets are allowed or not instead of leaving it to the driver's discretion. Uber does not function in doon else would have tried that too. I was extremely unhappy.

Booked a ola auto from koti to ramanthapur on dt:[protected] at 3:34 pm crn[protected] deducted from my mobiwik wallet rs. 121 again the driver collected cash money rs. 121.

Driver name : marepally ([protected]) ola auto : bajaj-re ap11x8762.

Request you to please return back the amount to my mobiwik wallet.

Crn[protected]

I went for dinner yesterday depending on ola to reach back home. It started raining so heavily suddenly and i was stuck in the rain for 2 hours getting drenched while i continuously kept trying to book a ride. From an auto costing 150 to mini costing 500 and prime even. Nothing was getting booked. I had tried every single second in those 2 hours. Finally i somehow happened to find an auto. This is really not acceptable. Since we rely so much on ola. I am thoroughly disappointed that they promise to provide us service but not have enough providers. A girl alone had to wait in the night on the roads whilst it was raining heavily cause ola chose to deny services while i could see empty cabs and autos of ola running in front of me.

I am questioning whether ola cabs in delhi is a legitimate service. After their excellent service in dehradun i was astounded by the poor service i received in delhi. I needed a numer of rides over several days and half of them were cancelled by the drivers! Four in total. It seemed obvious that;
* the drivers did not understand the ola navigation technology
* the drivers did not know the areas they operate in
* the drivers were too lazy
* the ola navigation system failed when bandwidth dipped.
Furthermore there is no customer support when these issues go awry.
I guarantee i wasted 4 hours over 2 days due to driver and ola incompetence. I am switching to uber and local cab drivers for future local transport.

I booked an ola cab and after sometime i called him and asked to come to the ot gate of kgh hospital. But then he was all nagging about the parking problems but the thing is that i had a patient with who can't walk that far so i told him to come inside the gate (So there was no problem of parking). Even then he was rudely answering me because i told him to come inside. And when i told him that i am gonna cancel the ride then he agreed to it very arrogantly. He was not patient enough to come near the customer who was not able to walk.

On 09/12/18, after reaching to Baguiati from Howrah station I have booked an OLA cab micro (CRN [protected]; Driver: Bikram Singh) nearabout 5.42 p.m. I had my wife and 2 years old son with me. After booking, I called the driver by phone and he told that he was at near Haldiram stoppage and coming to me. But, I saw he is taking a lot of time for picking up. So, I called him again and then he asked me ''apko kahan tak jana hai''? Then I told my destination and after that he didn't talk anything more. I thought he will come soon and waited in a cold dark evening with my little son. But I saw on app that the driver is not following his path for picking up. Immmediately, I called him but the driver had not picked up his phone after ringing him 3-4 times. And soon after that I found that the driver switched off his phone so that I could not call him.
What should I do then, I had to book Uber with 1.5 times higher then norml fare. But, one thing, I should say Uber driver never cancelled my trip.

I booked ola on sunday, 9th december 2018 from khargar to panvel. Firstly driver dind'nt arrieved at proper location, so i had to walk a long way to reach cab. Then driver ask me how i am going to pay him. I said i have money. But he asked me to pay cash to him. When i denied to pay cash, he said you want to go panvel but i have to go colaba. Then he said there might be some problem with booking and he asked me to give him my mobile. I handed over my mobile to him to check. Then he cancelled my booking from my mobile without my concern. So i was charged rs. 30. It was totally dirver's fault but i was charged.
So i request the authority to take action against the drive and return my rs 30 in my ola wallet.

Details of booking and driver are as folloes:

Date of booking : 09/12/2018, 03:43pm
Crn: [protected]
Driver's name : mohd fahad umar sayyed
Driver's mob. No :[protected]
Car : micro - silver ritz

On 10 december 2018, me and my mother were going from footi kothi square to railway station. We have booked an ola auto. Before confirming the booking mobile has showed estimated cash to be paid rs. 74. And the driver has told that on his mobile the fare is rs 90. There was no rating option came into my mobile and also not the total fare. I want you to look into this matter, as early as possible.

Reg my recent booking with ola cabs for prime play 09 dec'18 crn [protected], i was very much upset due to the cab driver, he came to my pickup place and asked dropping place then refused me to board & asked to cancel the trip. Even i was in hurry to catch my train (Planned well to reach station by taking extra time) & i was politely asked as "why don't you say this before arriving my pickup place since i was wasted 15 minutes to reach my location & saying will not go to central railway station?" (My dropping location)
But, was rudely answering & questioning me as why don't you call & ask, as he will accept the pickup or not & saying to cancell the booking & even if you want to complain then do it etc" where as there is no mistake from my side...!!

It was my prestigious guest & i was arranged the trip & he behaved in front my guests more over they had a very tough time to catch the train...

Myself forced to go along with the guest & return back to home by paying double the charges, even i was having some other important schedule & more over stress for everyone as they may not catch the train etc. Also gusts are from other state, language issue, ladies etc.

But, when i made complaint ola team not taken any step??? But, ola system says as rs.50 will be charged next trip???

This is not professionally managed customer care services...

I was looking for the compensation for the trouble & inconvenience caused for our whole family & guest.

I had complained but no action till now...

Ravi sankar

I picked up ola cab from airport to khar danda on 11 dec morning 5.30 am. The driver could not find my area location even through mobile navigator app. Even a famous 3star hotel shubhangan nearby. Excuse was that he is not from that area and he lived in vasai. It took around 1hr to reach to which in 6 am in morning time it takes usually 15 to 20 minutes max.

I will booked a ola cab for old delhi railway station with phonepay the price will show at the time of book is aprox..386 but at the time of check-out the driver will demand for 114 rupees extra charge and it will take much time while dropping and because of that my train will missed i am booking cab for our parents they are old they suffer lots of problems it will take extra charge i miss my train the amount of tickets will also waste

My cousin booked a cab from padi to adayar. Instead of ola mini she booked a ola auto by mistake. Then v cancelled the ride by the time the driver reached the point. We then explained about the wrong booking. Ola has charged rupees 50 for cancellations.. Provoked driver stared shouting at out in bad words. He was shouting keep on infront of the house. He then demanded rupees 40 for cancelled booking at the point. We admit out but he made u ashamed and did all actrocities. He then forcefully got rupees 50 from us.. We lost about 100 rupees without travelling juz bargged and he got the cash idiotic driver. Don't entertain such a driver..

Without any information ola has been blocked my account. I am not able to book ride last 2 days. After multiple request they are not unblocking my account. I have also complaint to ola support (Ticket[protected], but till now issue is not resolved. I am facing the problem to journey, which they don't know.
What is giving bad support services by ola.

My account has been blocked automatically without any reason... It has been blocked since past 3-4months... Please unblock my account as i need ola service regularly in my day to day life... Its hard to know that you account has been blocked without any reason.

Please sir i request you to unblock my account as soon as possible... I am waiting for you reply...

Thank you...

I last booked the cab on nov 30, 2018 because of the time taken by the cab to reach my place and today (8.12.3018) i booked a cab which was cancelled i dont know by whom because i surely didnt and again i booked cab and the extra charges are being on my head! Well! Do care to explain me that! Why would i be giving you extra rs. 30 for today’s cancellation?

My account was hacked by an ola driver almost more than a week back. By asking for an otp. He hacked my account and reformatted it. He took multiple rides and there was lot of overdue. Upon complaining to ola about the account hack, and upon speaking to ola executives umpteen number of times, they refused to do anything and just keep raising complain tickets via email. Even knowing about the driver who did it, they are refusing to take any action against the driver so that he can continue these crime acts. Even though we gave the otp, what kind of people do you employ, who are not genuine enough and then hack ola account. And ola decides to do absolutely nothing about it. It's not just my case, but upon speaking came to know many others have gone through this very same issue months ago, and ola has decided not to help at all.

The driver by above mentioned details came to our gas station and got diesel put in the taxi. After that he showed a ptm transaction screenshot of rs 550/-,
Transaction id - m947833 and ref [protected], insisting that the payment was done. On verifying with paytm executives, it was informed that this particular transaction was a bank transfer to his own paytm account & not a payment to us. He gathered 2-3 customers and created a scene and misbehaved and also got someone on the phone to speak to us - saying that we are cheating customers. What i want to bring to your notice is that he is cheating customers, thus defaming ola. Identify this guy as he is registered with you & refund our amount. Else, i need to book a case against him. We have the cctv footage too.

Dear service provider,
I had booked ola micro from anekal main road to bengaluru city junction on 04th december 2018, the screenshot of the same has been attached herewith for your reference. I was compelled by the driver to pay a toll of rs. 135 at a toll plaza on nice road while going towards my destination. I was not informed about it earlier & i have not received any refund for the same, the toll amount was not added in the final fare price. Such practices are inherently unfair and unreasonable on your part as i was forced to pay the toll amount when i was in your cab it was not even added in the final receipt, as if that toll amount was never paid. I have attached the receipt of the toll here-under as an evidence for the payment of toll, kindly refer it, & initiate the refund process.
Kindly do the needful in the interest of your loyal customer.