Ola Cabs / ANI Technologies Complaints & Reviews

We travelled from sraddha lake front apartment, to commercial street in bangalore on 4th dec. At 5.30 pm. Ref. No : crn[protected].
Driver name : vishnu kumar n. A.
After reaching there he demanded more than rs.470, which i paid in cash. But later i received an email with amount of only rs. 398. Please investigate and let me know. I do not recommend this driver. Thanks

Today (04-dec-2018) availed ride, completed @ 11:27 am. With
Driver : atik shaikh
Mobile no : [protected]
Micro cab : white vista
Cab no: mh12kn1485
I paid payment in cash
I have paid 2000 note, he refund me only 100, as my daughter was with me, i di not noticed at the same moment, after 15 minutes i realised so from that time i am calling the driver and he was not picking the call, he knows he fraud me so not replying. So cheater was the driver.

Ola cab has no customer care service/no emailing facility, as they know the fraud staff they have.

Kindly look into the matter aa soon as possible.

Complaint details as follows:

1. I have booked rental ride on 29th nov from jp nagar 6th phase (Mnr residency) for 8hours - 80 kms for rs.1499/-

2. When driver arrived at pickup location, informed him drop location (School of engineering & technology (Set ju) - jain university, 5th km nh - 209 jakkasandra post, kanakapura rd, bengaluru, karnataka 562112) however ola app was not allowing to take this location is out of city limit

3. Driver acknowledged and he said give location manually, he took drop location in his mobile with maps location, informed that he would drop to respective drop location - didn't deny and accepted the ride to drop at above location and return to same pickup location and taken pickup otp. Passengers boarded the cab. All went well

4. Driver also informed that customers need to pay for nice road, i had to pay rs. 100/- cash so that ride can go via nice road with smooth journey

5. After riding 4.9 kms - 35mins. Driver calls me informed that he spoke to ola support, that as drop location is out of city limits, it will not be possible to drop @ prescribed drop location. I informed him it will be loss for me as ride was not completed, he informed ola will be charging me only 4.9kms hence gave him drop otp. Passengers were dropped near yechehahalli metro station

6. As passengers are non-kannada speakers and not aware of location details, they are not aware of ola pickup procedure, they got panicked and had to wait for 45mins and when i was trying to book outstation cab i got eta for 45mins cab pickup, so i had to pickup from yelchehahalli metro station as they will get confused

I have concerns as below:

1. Why driver has to accept the rental ride when drop location is out of city limits
2. Why driver has to false promises of dropping to prescribed location when drop location is out of city limits
3. Why ola is charging rs.1613/- for 4.9kms ride, which is not acceptable and frau-ding the customer by taking money from ola money, without any consensus

I have been beyond 5days, neither i received response or call back from ola. Or as promised by ola executive (Krithika) yesterday (3rd dec) neither i received call back from supervisor as she promised me that i would be getting call back within 4hours (On 3rd dec), which didn't happen until now.

Is this the way you address & handle customer's complaint, am completely disappointed with ola support and their promises not fulfilled not even once.

I need refund & compensation as follows:

1. You need to charge only 4.9kms & refund rest of the amount out of rs. 1621/- as off now my ola money balance is zero (0)
2. Calls & follow-ups which am doing from 29th nov until today
3. Compensation of the affliction, for the trouble which is faced during ola ride as mentioned above (Email sent on 30th nov), caused discomfort to the passengers and to me

Attached email correspondence with ola support.

Looking forward for the response, hopefully i will get resolution soon.

Ola support ticket # : [protected]

I took a ride from yeshwantpur railway station to gkvk by booking through online services around 1130 hours which is not a peak hour. Ola charged me a whopping rs. 382/- for a distance of just 12 km!

I have been charged rs. 50/- as yeshwantpur railway station parking fees which is not correct as i did not book the cab in advance and ask the cab to wait. This fee is also not shown while booking the cab. I strongly feel that this is highly unfair trade practice adopted by ola.

I request refund of this parking fees.

On 7th October, I travelled by ola from Chandigarh to Panchkula and I had selected ola postpaid option, but at the end of the trip, driver asked me to pay 246 ruppes and I paid him 250.
Either ola should clarify with the driver and then get back to me about the issue.
Ola should talk to the driver of this trip and get to the truth of the issue, after that ola should raise concern with me.

Ola blocked my account and when i contacted their support about it they told me that they have permanently blocked my account because of few ola policy violation and unable to unlock my account. When i asked them about which ola policy i have violated and they were unable to give any details about it.

I rarely use cab services few times in a year and i'm 100% sure that i never violated any ola policies.

I also have some balance in my ola account which i'm not able to use because of blocked account.

I travelled with ola outstation cab on 21/11/2018 and have been charged higher than actual. Although as per the cab meter, distance covered was 210km, the bill has been generated assuming distance covered as 310km which is completely wrong.
Ola app show initially charge 2300 rupee and charges 3300 rupee... I complain on ola coustomer care no. Regarding this issue so many time but till now no positive response come... Initially coustomer care officer promise me it is technical issue and solve with in 24-48 hour... I call so many time and always get same response problem will solve soon...

Driver named karaj singh having micro swift white dezire cancells ola cab crn [protected] ph.. [protected] was bookef. He cancelled ola cab in front of my house rather to pick. Me up from my house. He cancelled bookong and was arguing with me to locate my house. Plz take necessary action. Jaspreet kaur amritsar. Rs 30 is additional charges that i have to pay for his cancellation.. And his misbehaviour.. Very strange.

Dear sir/ madam,
I want to know you that i have wrongly charged for cancellation of cab, crn[protected], the ride was cancelled by driver and ola cab charged to me. Why and i have tried to complaint about the same on app. But there was shwon refund failure. What should i do. Kindly help me out and waive the charges.
Thanks

Best regards
Shiv kumar
[protected]

Today, i left my iphone 6s in ola cab, its number is up 13 at 3134 and driver's name is devendra kumar. Driver has switched off his phone and is not picking up my call on my phone and is trying to escape with my phone. When i first called him he was rude and denied to return my phone back. He was very abusive and after that he switched off his phone.

We took a ride (Tina watwani, [protected]) from sector 29 gurgaon to oyo townhouse 017 sector 30. We left and our wallet. Driver admits that the nexr passenger (Booking for name rachna, drop till sikanderpur) took our wallet claiming it's his. The wallet contains important documents. The company denied to help us. Can you atleast share the details? Wallet belongs to rajiv arora.

Sir,
When i booked the ola on 19.11.2018 at 0755 hrs it shown 107+some texts as 10 rupees how can you charge 290 rupees. The total distance is 13.5 km only, earlier you have charged maximum 220 rupees for the distance at pick time. This is ridiculous. You have explained that base fare 55, distance fare 108, ride time 38 minuts of 38 rupees, fare increases 68.34 and and taxes 20.48 paise what is fare increases, ride time charges. You are charging 22 rupees per km please do something. My email is [protected]@gmail.com. My ride id is crn[protected] at 0755 hrs from new delhi to subrotopark by vehicle xcent vehicle no dl1z6114. Please refund the excess amount.

I hav lost a brown bag in jharoda extension burari, , bag was lost in ola cab, , earlier he was denying that he will not give my bag, , now he is asking that he has posted my bag from sarojini nagar post office, , , i did not rcvd my bag yet, , ola driver detail is mentioned below

NAME =RAM GOPAL
CRN NO =[protected]
CAR NAME & NO =MICRO WHITE WAGON R // HR55AE9533
Driver mob no =[protected]

I did a recharge of 1999 through my hdfc net banking to ola money, the payment got deducted from my bank but money was not processed in my ola money account, immediately i sent a email to support on ola cab via my email id with the receipt of money deduction from my bank account and a email saying that money is not processed in ola money. I also tried to look for customer service number but this million dollar company dont have a number for customer support to whom i can speak and explain my issue, finally i got a number of bangalore and i call them but again they say the number is changed and select support in application and choose the number, but there is no bloody number to talk to real person. Now i am waiting for my 1999 rs, i have no option but to call my hdfc bank and raise a dispute but ola support proved hopeless,

I made complains about 2 years back about how the drivers cancel the ride and the customers are charged absurd amount for the inconvenience the drivers cause. After writing several complaints there has been no apology from the company instead my number has been blocked for unknown reason for 2 years and a lot of more people have faced the same so this complaint is going to the consumer forum with a charge of cheating.

I happen to ola cab through app. Meanwhile ola app was auto updated.
It's asked to login with mobile number.

It was a surprise to see my ola money balance has become ' 0 ' rupees. Where as my last balance i could recall was rs. 936.

By email verification it's says my account already exists give another email id.

Anyone concerned pls help to get my ola money balance or get my app updated.

Thanks and regards,

Si balaji
[protected]

Hi,

I harsh kaushik hired a ola in today morning from wazirpur to igi after reaching airport we left our luggage with driver to arrange trolley after arranging the trolley we came back and found our luggage on ground and that driver was also not there. Suddenly i noticed my phone (One plus) was also missing. My phone was also there in that cab only from then to till this time i am calling my phone again and again but it is showing switched off kindly help me in recovering my phone also ask your driver for the same and provide the contact number of the driver too. I am feeling very dissapointed and helpless with this incidence as ola is very trustworthy but after this incidence my trust is nowhere exist for your ola. Kindly contact me on the below numbers urgently. I am expecting quick response from your side.

I and my 3yr old daughter left away in mid of trip, it clearly indicated on my billing screen of ola app, when called ola customer service he said the booked destination location why this difference. This is the bug in ola app software kindly pass this to concerned to rectify. Address on the billing screen and. Booked destination does not match, but service says the booked destination not the billing destination address

Sir, i booked one ola cab from amritsar to jallandher crn [protected]. Taxi no pb01b6645. Asr to jld distance is about 80 to 90 kms. Where as i have been billed for 133 kms putting burden of rs.500 app. Pl note that me n my friend circle is using ur service but never encountered such wrong billing. Pl check n refund extra money n person responsible for this may be fixed.
Gulshan bedi dgm (Retd)
Email add:[protected]@rediffmail.com
[protected]

On 14/11/2018 around 4pm i booked ola. I called driver and explain exact location properly with my building number. He called me and said he reache at building but he was not there i called him and asked where are you then he said he is watching cricket match which was going on in our colony ground. I said him that is not my location come at my building i was guiding but still he was not reaching at place and started verbally abusing me on call in very bad language.
Being a woman he used very bad language on call so i canceled his ride..
After that also he was calling me and i was busy in catching another public transport so i did not answer his call.