Ola Cabs / ANI Technologies Complaints & Reviews

I and my 3yr old daughter left away in mid of trip, it clearly indicated on my billing screen of ola app, when called ola customer service he said the booked destination location why this difference. This is the bug in ola app software kindly pass this to concerned to rectify. Address on the billing screen and. Booked destination does not match, but service says the booked destination not the billing destination address

Sir, i booked one ola cab from amritsar to jallandher crn [protected]. Taxi no pb01b6645. Asr to jld distance is about 80 to 90 kms. Where as i have been billed for 133 kms putting burden of rs.500 app. Pl note that me n my friend circle is using ur service but never encountered such wrong billing. Pl check n refund extra money n person responsible for this may be fixed.
Gulshan bedi dgm (Retd)
Email add:[protected]@rediffmail.com
[protected]

On 14/11/2018 around 4pm i booked ola. I called driver and explain exact location properly with my building number. He called me and said he reache at building but he was not there i called him and asked where are you then he said he is watching cricket match which was going on in our colony ground. I said him that is not my location come at my building i was guiding but still he was not reaching at place and started verbally abusing me on call in very bad language.
Being a woman he used very bad language on call so i canceled his ride..
After that also he was calling me and i was busy in catching another public transport so i did not answer his call.

I traveled in ola by their post payment plan in october 2018 during

—
Date time charge rs
—
25-10 evening 279
26-10 morning 279
26-10 evening 298
29-10 morning 307
29-10 evening 299
—
Total rs. 1462
—
Ola postpaid is asking me to pay rs. 2537/-
They do not respond to phone calls and emails
Zipcash asked me to pay the amount but responding to them is useless
Complaint numbers to them are
#1254417, #1248920
[kz3wke-4kx6]
[ola support] #[protected]
They have blocked by further bookings

Please look into this now and make necessary corrections

Hi team,
I am using ola cab since 5 years but today’s my trip was the worst one (Crn [protected]- driver name-gurpreet singh, silver etios, amritsar) because of the following reason.
1. While dropping to my location he asked me to get out before the exact destination. When i asked why so, he told i want to go to other drop and the drop location road is convenient from this point. He quarreled with me very arrogantly.
2. Despite my request “cab ac” was not turned on while travelling.
3. Rudely behaved with my father.
4. Our 10 mins today’s travel was like 10 hours long, it was very uncomfortable because of driver’s arrogant and rude behavior.
5. He refused to take payment via paytm and also he had not change amount to return my balance amount.
Hope you will take strict action against driver so that it will maintain your goodwill and credibility.

Actually, my ola account was locked abruptly without any valid reason.
I contacted them for the same and they have declared that because of something unusual thing they blocked my account.

I have mailed them the same and they are reluctant to look into the matter and they have even closed the ticket by declaring that they can't help me.
Just see the level of harassment ola is doing to customers
Blocking account stating that account without any valid reason and plus closing the incident abruptly.
Please help me getting access to my account again because it's a genuine account.
And because of this I am not able to login Foodpanda app also.
I am attaching screenshot for better reference.
Account details - vishesh. [protected]@gmail.com

I had taken an ola auto ride on 24-nov-2018. Charge was rs 127 for the ride. At the end of the ride, i was charged rs 142. Rs 15 cancellation fee was added for a ride which another driver had cancelled on 02-sep 2018.

The driver who had cancelled rudely refused to accept ola auto payment when he arrived for pickup and then he cancelled the ride. This happened on 02-sep 2018.

I had taken another ride on 10-nov-2018 as well, but cancellation fee was not added to this one. But on my recent ride on on 24-nov-2018 it was added.

Ride was cancelled by the rude driver but i'm being charged!

When i called customer support, she said she is not able to pull up records more than 30 days old. What a lame excuse! And she said cancellation fee refund will not be processed for cancelled rides more than 30 days old. I was levied cancellation fee just yesterday! How can i complain prior to this??
(Also one ola ride in between didn't add cancellation fee. Imagine this scenario happening on a large scale. Pre planned scam going on.)

22 nov, 2018

₹1227
Crn[protected]
Thanks for travelling with us, mrathinam
While traveling from hyderabad city to kanha shanti vanam, i was chargedrs.250 as parking and toll charges.
Why i was charged for parking and toll charges rs.250, when there was no parking and there was no toll on the way? It is not justified and the charges have to be refunded.
Please reply to my mail m. [protected]@gmail.com

I've seen the response here is poor. But i faced the same problem as many others.
1. Driver calls, asks the location and cancels the ride
2. You call the driver he says his phone got switched off and the ride got cancelled. How childish. Crn [protected] driver swamy
3. Driver calls asks location, his phone goes into non contactable mode. Crn [protected] driver girish

On 23.11.18 midnight at around 11:45 pm i hv booked a ola micro cab from kolkata airport to my residence at garia. Reaching time showing was 8 mins.
After two to three mins also it was the same. When i hv called the driver he told he was at airport reserve parking, having his food, hence it will take another 5 mins to reach. He enquired about the drop location, which initially i denied to disclose, as i knew the trick. Same thing happened to me many a times before. But when he has requested i disclosed about the drop location with a commitment that he won’t cancel the ride, which he agreed in turn. After 2/3 mins as expected i got a cancellation msg from ola.
I kept on trying him on his no. +91 [protected] atleast for 40 times, but he cancelled all my calls.

I request ola team to come up with a serious action plan against that driver and the system, or else i will launch a case of harrasment against ola. I want him to learn a lesson, so that he kept repenting thru out his life.

Hope you will no longer remain blind and take necessary action against him and i want to show the proof of your action plan.

Unfortunately i forgot to record the vehicle no., as it was not there after the cancellation. But i remember it was hyundai eon.

B/r

Purnendu kundu
[protected]
[protected]@gmail.com

Ola cabs drivers and administrative persons are allowing consumers to avail their service during the arrival of trains. They know the schedule of the trains. During these timings they usually increase the amount and they serve only for long distances. Who asked share option from ola. They introduced share option only for name shake not functioning well. Totally cheating by the administrators and driver's.

Ola cabs are showing very bad services.. I booked a cab at night and 6 cab drivers cancelled their duties. This same happened to me 3-4 times. At night whenever i book a cab, the drivers cancel their duty. It is very bad. If they can't do their duty properly then the ola company should close. This is very bad se

Fri, nov 09, 05:22 am
Prime suv•crn [protected]
St john hospital, santhosapuram, suddagunte palya, bengaluru

Fri, nov 09, 05:18 am
Prime suv•crn [protected]
St john hospital, santhosapuram, suddagunte palya, bengaluru

Fri, nov 09, 05:01 am
Prime suv•crn [protected]
193/1, hosur rd, santhosapuram, koramangala industrial layout, koramangala, bengaluru, karnataka 560034, india

All the three booking drivers refused to pick up
I spend more than 45 mts and paid extra amount of arround rs 250 to reach the destination.
The amount is to be returned to me or i will take appropriate steps to recover the same

Dear sir / madam,

Here to bring to your kind notice that as in my last usage of your ola ride in mini - swift dezire from cloud nine hospital, seevice road, nanjappa gardens, horamavu, bangaore to hebbal, kemapura at 12.12 pm to 12.36 pm, vehicle number ending ka 02 af 1144, with sac code 996412 & left my mobile samsng galaxy a6, 7 for keeping charge i g while getting down at the dropping location

After getting down from ride, i have tried several times to my mobile number, initially it use to ring after that your ola driver vijay kumar d. Made switched off.

Just now reached my home town by some way of transportation, tomorrow i will block the sims & take new sim cards, in my app. I will provide more details of ride & that particular ola cab driver details including contact number

Please collect my mobile & make it reach to my hand in possible ways, even i am ready to visit ola, bangalore office & collect my mobile

With thanks & regards

D. P. Ranga reddy, south zsm
For zeal medical pvt. Ltd., hyderabad
Mobile no. S: +[protected],[protected]
Past registered mail id : [protected]@gmail.com
- i am not using this id.
Reddy. [protected]@gmail.com - current using mail id.

I am not able to login to my ola account, how do i pay this outstanding amount
Please suggest.
Please contact me on this [protected]

[ola support] #[protected] re: account block
Inbox
X

This is, moreover, last two weeks i am trying to login my a/c and it is blocked. I was logging a support ticket to resolve the issue, still it is not working
And i am not getting a proper guidance to respond active my a/c. Why it was blocked.

Not proper to the customer. The person who enters the flats must sign and give his information is a formal thing but they are not doing it proper my today ride was the worst ride ever i seen i need the money to be returned the ride was to kattupakkam by it was cancelled on sri ramachandra hospital the fee was 350 but he had the fee of 450 i need the money of extra to be given back

I've been getting this error message whenever I try to book a shared cab -
"This is embarrassing, something went wrong"
I've been repeatedly facing this issue and I tried getting in contact with Ola customer care too which I found quite pathetic. This is highly inconvenient from a user's perspective and I want this to get resolved as soon as possible.

I booked a cab on 10th nov, 2018 and the estimated fare was rs. 273. But i was charged rs. 702 which was more than 50% of the estimated fare. I conveyed the same through their support mechanism
But there was no resolution. I also tried to call ola support but couldn't get in touch, the call gets disconnected every time. Their support mechanism is very bad and it's very difficult to get in touch with them

Driver name dashrath yadav, ola booked on 18/11/18 from sakinaka to kandivli, i booked ola cab for my parents, uncle n aunt, all are senior citizen, as soon i booked d cab it showed ne 11min to reach d pick up point n the driver called me immeduately n asking me to come were he is, 1st of all i told him not possible you have to go to d pick up point which is gundecha asta because all r senior people n can't walk till d main road were he is n then he started arguing i do not know d way n all nonsense, so i told him either cancell or reach d point, so he finally reached by d time it was 25 min late, after sitting in d cab the driver is asking how to go which direction as he do not know d way, as my father knew d way n told him to shut his mouth n follow d direction. I don't know how can he say he don't know d way? N if my parents didn't knew then? He would have taken them for granted because as the fare was not given or decided by ola kindly take action on such drivers. This is my 1st such experience

4 drivers cancelled the rides from ivi airport delhi to h nizamuddin rly station. After calling me. Inquiring and saying that thay r coming in 2. Mins
I waited for all 4 times which almost cost me my rail reservation tatkal seat.
This is ridiculous and not expected from ola. I m a reg ola customer but never faced any such problem. Excpet in delhi. It was the worst service in delhi