Ola Cabs / ANI Technologies Complaints & Reviews

Hi consumer forum.. This is to complaint that with the name of peak hours these ola company charging huge prices and also with the name of postpaid facility looting my money like anything by the name of peak hours.

Previously i used to charge rs, 29/- for 4 kms, now also they are advertising rs. 29/- within 4 km.. But nowadays they are charging rs. 70/- with the name of peak hours daily. Even though there is the huge number of autos available and there is no traffic and also in daytime these # charging huge amount.. Its really disappointing and they are filling up their pockets with the money who are earning with their blood.

Hope i will get justice

I had booked ola can on 18 nov for travel on 19 nov 5 am to pune railway station. I was given crn no [protected]. But to my horror, when i checked the status, it was showing as cancelled. I did not get any sms or alert informing me about this cancellation. I then booked uber and got to the railway station just in time.

I need detailed explanation pl

We were coming from sir ganga ram hospital today at night around 1:21am and the driver was almost asleep. We asked him to stop and wash his face and asked him if he could not continue the journey.
He almost fell asleep and we had to cancel the trip just after 3km and we were charged 110rupees which was a lot and i want full refund as soon as possible

The driver was mohammad abdullah

When i have book ola cab(18nov2018)meerut to Delhi the amount will show 945 but when i have reached my destination they will charge me 1245 and also includes the 29rs. Insurance policy which i have cancle at the time of booking and and ola driver will have 170 rs extra charge taken to mee i have mentioned the screenshots of booking amount and what they have actual charge mee from me..I WANT TOO TAKE A STRICT ACTION AGAINST THESE KIND OF CHEATING WITH OLA USERS

Ankit kumar
[protected]
Booking id-CRN[protected]
Driver name -BRAJESH

CRN[protected]
I booked OLA mini and traveled from Thane to Colaba but for this 42 km I had been asked to pay Rs 1592/-.

First 20 km ₹17.52/km
After 20 km ₹35.04/km
₹2.19/min
ride time fare

When I told to customer care they were saying that Demand was high at that time therefore you had been charged with revised rate.

It is totally disgusting to charge double fare. No such massage received in my mobile also.
This is unfair practice of OLA.

Hello,

Complaint #1: in my all rides, all the drivers are asking mode of payment. If it is ola money they are cancelling the ride.

Complaint #2: if the drop is longer drivers are hesitating to pickup because they are telling me "after a drop the return will be empty drive" driver name: parthasarathy. E crn#:[protected].

Yours angerly,
Unsatisfied customer.

These people do not even have a proper customer support or grievance redressal team whom you can contact. Customer support is the most pathetic i have even experienced with anybody else.

Booking id:
Crn[protected]

I booked an ola prime play outstation ride on 28 jul, 2018 for adlabs imagica from shewalewadi road, shewalewadi, maharashtra 412307 going by the estimated fare which was displayed at the time of booking. The final fare is way higher but that's another story.

I booked a prime play cab very specifically to be able to enjoy music and wifi on the go. However, right from the start neither the music or wifi ever worked.

I contacted their customer service three times, troubleshot with them along with the driver himself but there was no resolution provided apart from rebooting the device which did nothing. Their pathetic customer support would promise a callback everytime but nobody ever called me back during my entire trip. They ruined my entire trip!

Next, shewalewadi road to imagica dsitance is 106kms one way via bengaluru - mumbai hwy/mumbai - pune hwy/mumbai - pune expy (As per google maps). That adds up to 212 kms?

While returning, i got down at a location which is 12 kms ahead of shewalewadi road when coming back from adlabs but i was charged extra distance fare? Additional time fare?
Your driver was intentionally driving slow on a expressway!

The driver displayed somebody's defense id card to escape toll charges but collected the toll money from us anyway - about 500 bucks!

I booked a prime play cab but didn't get the service i overpaid for. Who is responsible for making sure the wifi and music works on prime play cabs?

How can you allow such poorly maintained vehicles on outstations trips which can't be driven beyond 80kmph on an expressway?

They have refused to refund the difference amount in prime play and a mini cab, and keep telling me we have taken your feedback. What do i do with your bloody feedback?

Me and my partner took another outstation ride the day before (Prime play) and everything worked. Did we complain about anything? Why would we when everything was good?

I tried to contact them but their customer support hungs up on me and only their collections department call me to pay my dues.

I am not paying any dues unless ola legal/grievance department contacts me.

Just now complaint sent to [protected]@olacabs.com, seeking your help to waive cancellation fee applied to my account which is of driver did cancellation on his own.
Crn [protected] dated 24-aug-2018 8 am got call from ola driver, he said not willing to come outstation trip and he cancelled the trip on his own. Immediately i had booked crn [protected] at 8.01am and made round trip on same day and return to chennai at 6.04pm paid rs.3761. Surprise to know rs.150 applied to my account as cancellation fee which driver had to be blamed and bared by him. Please remove cancellation fee from my account. I'm frequent traveler to different countries, i use ola for my airport trip, now after 2-3 months raising complaint as i was out of country for past 3 months. Please do the needful earliest.

Regards, velmurugan

This complaint is regardig mr abhinandan yadav who have picked me up from takrohi from my house and the drop location was ht house gokhale marg hazratganj at the time of the drive what i have given the instruction was not entertained by the driver he has done toatlly opposite what i said him i told him to drop on the exact location he dropped me to outside of the location very pathetic service of the driver he harrased me all the way

Dear sir,

I booked a rented ride today, in a mini for 2 hours duration and 20 kms.
I started my journey from my residence to mtnl office, chitra vihar which is approx. 2 kms. After a brief stop over i continued my ride to 164a jor bagh and again after a brief stop went to the delhi gymkhana club at 2 safdarjung road, new delhi 110001. Here my stop was for about 2 hours and then i rode back to my residence at a52 swasthya vihar, delhi 110092.
All my efforts to end the ride and i was shocked to receive a bill of rs 1124 which i paid in cash since i had used my servant's phone no [protected].

The car given to me was a white accent no hr55ad 5184.

I would like a clarification on these charges and the extra amount refunded to me.

Incidentally, i have seen the ola service quiet poor and exorbitant charges for similar rides.

I booked a prime vehicle from ram dawra road, paharganj to ansari road daryaganj, new delhi and the price shown to me was 170/- the car number was dl1z1131 and my otp was 3110, driver number [protected]
I spoke to him at 0915 and he told me he is at connaught place and told me
It will take 10 mts. (Whereas it should not take more than five mts)
He did not report till 0930 and i had an important meeting to attend which i missed
Please take the necessary action

I am rent a mini car from bablatola to howrah. the fare show rs 480 average. but the driver name suman mobile number [protected] and ola cab no. WB19G 2927. HE TOLD THAT MG ROAD IS VERY JAM I AM GOING TO SECOND HOOGLY BRIDGE. HE ROUND ALL KOLKATA & HOWRAH AND CHARGE RS 852.
I AM BOOKING OLA CAB 26TH OCTOBER 11.40 AM. please back my excess fare immediately then i very thankful to you.

I have booked ola out station from adaheight agra to igi terminal 2 on 15/11/2018 video crn [protected]. I have paid rs 2950, beside that i have paid rs35 at agra ring road, rs 100/ on dnd fly over. To driver rattan singh.
I was surprised when you have also deducted rs623/ from my ola money account.
Thus total amount i have paid for agra to delhi 2950/
35/
100/
623/
Total rs 3708/
You are requested to recredit to my ola account rs623/
Thanking you

Yours faithfully

Mohd hamid khan
Mobile [protected]
Email [protected]@gmail.com

Dear sir,

I have used ola on october 26th and paid rupees 156, crn[protected], umar shareef and on november 7th for 187 rupees to the driver, crn [protected], appu d, and whenever i have used ola or uber, i pay the driver the total amount at the drop of point and no driver of ola drives you for free from point a to point b.

Request you not to send reminders on my mobile or my email for fraudulently extracting money from customers which is extortion, we will be forced to file a criminal complaint on ola and take this matter to court.

Thanking you,

Oscar concessao
[protected]

Mon, nov 12, 12:13 pm₹74
Mini•crn [protected]

I booked an ola 3 days back and cab came. After getting in driver asked me how i am paying. The driver forced me to get out and ended the trip when he got to know that i am paying with ola money. Please take action against the driver and refund the amount.

I had to book one more ola for my travel.

Regards

Vivek simon

[protected]

1. 14/11/2018 micro crn [protected] i had booked at around 7.30 am for a ride at 9.30 am. The driver didn't report by 9.38 am. When i called, he refused for the pick up location. My next cab booked by ola arrived by 10. I was late by 40 minutes.
My complaint : when there is no compensation and discount when the customer has to suffer because of fault of ola & its partners.
2. 14/11/2018 micro crn [protected], booked at 17.35. After waiting for 16 mins, when i called the driver, he asked me the drop location and cancelled the ride. I had to wait outside office alone and wait for the next cab. No concern or policy by ola to compensate the loss the customer faces due to such events.
3. 14/11/2018, by cab was booked by the ola executive and he told me that the fare amount will be between rs 392 & 412. I was charged rs 836. The cab driver changed the route on his own and there was an additional 5 km extra. Even then the fare cannot be so high. After confirming with ola customer care i paid 390 to the cab driver, for resolution later. Ola executive said will call me in 30 min but called me back after 2 & half hours. He asked me first to pay balance 446 and then only ola will refund my 446 to wallet, untill then i cannot use ola.
I refuse to pay as it is not my fault. 3 times in one day i was harassed & disgraced due to ola. I want an immediate waiver of the outstanding. Why customer only troubled due to ola. Ola has no policies for customer right protection. I feel cheated and humiliated by ola. It has not happened today only, such incidents have occurred earlier also. Ola has no good will gesture for its customers. There is no hearing and no resolution of issues. Only one word ie sorry.

Yesterday, i was dropped by my company transport at thane station sharp at 7 pm. Then i had decided to book ola cab to go home. I did. 1st ola cab was book, the time for that was showing 17 mins, which was fine. I was waiting, after 8 mins the cab got changed to some other cab by its self and the time for that another cab was 27 mins with the cnr no: [protected], because the wait time was too long, i cancelled the cab. Then i booked an another cab with cnr no: [protected], driver's name is santosh ramchandra teli, there was drop reflecting in that cab which was suppose to be dropped somewere near to thane station. So, as soon as the cab came near, i called the driver, driver said he is going home, so he is not coming for pickup. Also he mentioned that he update home location in his ola drivers app, now that wait wasted approx 15 mins again. After that i book an another cab with crn: [protected], driver name: amit afzal. As soon as the cab was booked, i called on drivers mobile number. Driver said that he is mulund west, he can't come to thane east because he have to cross toll to pick me up. So i cancelled the cab again. Again after that i booked an another cab with the crn: [protected], driver's name mohd razi qaiser ahmed momin, again i called on driver's mobile number and he said he is 20 mins away. I informed him that i'll wait. Then he took 15 mins just to cross toll, then he took wrong way and instead of coming towards thane east station, he was driving towards thane west. So i called him again, he didn't picked up the call, dialled again and yet no response. After calling him 2nd time he cancelled the cab from his end. Thant again wasted 15 mins. So, in simple words, i tried to take an ola cab since 7 pm yesterday and i was still waiting for a cab to arrive till 8 pm. At the end, i booked an another cab with crn: [protected], and that cab came on time and there was no issues with that driver. But just because of ola's lack of customer service approx 4 cabs got cancelled and it took 1 hour 20 mins approx to get a cab. After all this issues, i thought to report about this issue to ola. So i look in the ola app, support tab and there is no way that i can complaint about this insident. Then i thought to call so i google ola customer care and there is no way for a customer to get it touch with customer service thought call. You just send an email to ola's email address. How can a customer compliant about an issue o real time bases??. I would like to complaint about ola's lack of customer service. I would also like to share the recording of the call on which i spoke to driver's.

I book an ola cab at 4:30 am from suswahi to assi varanasi after the trip the bill came on my phone is 135 rs and he charged my illetrate parents 205 rs... They doesn't have any phone to ask
Me for bill... When they came after the trip they tell me how much he charged... I have the bill screenshot and driver details... So kindly tell me what should i do

I am ayanoly sravan. I had taken a ride in ola on 13/11/2018 at 6:00am. I booked for rental on 2 hours and 10km category. I have applied a coupon also. But i reached the destination in 51 min and just covering 32km. But in ola invoice after rive it charged extra rs.104 for 10 km. My trip number is :crn[protected] i need quick explanation for this.
Hope to hear from you soon...

I have booked for an ola outstation cab from bangalore airport to mysore and it showed me the estimate for 2020 rs, but at the end of the ride, i was charged about 2490 including airport toll tax and 95 rs as additional toll amount. When contacted customer service, the agent was telling the estimate amount will not be the same, where in i have entered the pick up and drop location correctly and haven't stopped the cab in any mid way. We have opted for their low priced cab, and was showing that the price wont exceed 2020. There is a huge margin in the fare and they are not accepting that they have fooled the customers by showing the estimate and discount coupons. Also in the ola app it shows as travel from bangalore to mysore at rs 1599 with the coupon code omg1599 but it shows error when trying to apply. The customer care executive is telling you have to constantly monitor whether the driver takes the shortest or longest route using google maps and need to check the cab's starting nd ending km.