Ola Cabs / ANI Technologies Complaints & Reviews

In Coimbatore all the OLA drivers (Car, bike, auto ) first asking destination and price amount which is calculated by OLA. Then asking extra money Rs 30-Rs 50 based on the driver. If we ask the driver why we need to provide extra money.. they are scolding in bad words and asking us to cancell the trip. I have complaint through OLA but no response as usual. I was corner and booked another cab same question.. at this time I paid extra 50.. again and again on Saturday to Monday I booked more than 5 cabs all the drivers asked extra money. Please do something...

UP65JT9666 My car was offered due to Swap suspences and I am trying lot's of times to contact to coustmer care Off-road department but call was not connected since 29 July . I am trying again and again but my problem was not solved.
Owner MR Subrat Rai
Cont-[protected]-operator number

Although paid in cash my payment status is still reflecting as Payment pending in Ola wallet .

Ride : CRN [protected]

Hi,

I had taken two rides through ola on 4th August, one in the morning and one in the evening. In evening, the first ride was cancelled by driver and I booked another ride on ola. On his arrival, he asked me OTP and I had shared with him

When I reached the destination the driver had asked me 752 rs for which I had done the payment through cash and the same amount figure was reflecting on his phone and same on mine as well. On checking the bill after few days, I noticed that app was showing that ride as cancelled.

I had reached out to customer care and they said that the driver had converted this ola ride to private ride.

Due to a bug in their system, driver is playing well.
I requested the ola team to generate the bill for the same as I had got the notification that my ride was completed and I had made the payment but they denied by saying that they cannot find the record for the same.

They are not even trying to understand my concern but they are believing that I am lying as I don't have the justified proof. The only point is how could the customer know that driver had changed the ride to private one when we are sharing the OTP and getting the notification for the same that ride is completed.

Therefore, i am approaching consumer court to look into case as this has not only happened with me but with many more people as well..

In return I only want the bill for the same.

In the Ola app it was showing fare price rs. 111 for the ride. So, I paid the money at the start of the journey. But later when reached at the destination I was asked to pay the extra money which was surprising to me as I already paid the fare price....

Ive been emailing OLA for well over 2 months now and they haven't responded to any of my emails nor have they resolved the problem.
ISSUE - I took a cab ride 2 months back to work where the total amount came out to 1, 330 rs. I had selected the wallet pay option on their app but on completion of the ride it wasnt allowing me to make the payment through the app. The driver asked me to make the payment to his personal gpay account which i did. The next time i tried booking a cab via ola app, it was asking me to pay the pending due amount of 1330 on the app without which it wasnt allowing me to proceed and book another ride. Ive reached out to their customer support via calls and emails but it still hasn't been resolved. I still get notifications every now and then to pay the due amount and my ola account has been suspended. I had shared screenshots of the payment made but still there is no response from their end. Its been more than 2 months and they havent bothered to call back or get my account cleared. Please help. I would like to file a complaint against ola and the driver for the inconvenience. They are stealing money and not providing the service. Please take strict action against them.PLEASE FIND ATTACHED SCREENSHOT OF THE PAYMENT MADE THROUGH GPAY.
Company. - OLA
Driver name - Sonu

We took a cab from Gujarat National Law University, Gandhinagar to Naroda Road in Ahmedabad on 12th August 2022 night. Although our mode of payment was in Ola money (fare amount 805 rupees) the cab driver forced us to pay in cash. It was around 10:30 pm late in the night. The driver stated that he has some small loans to payback and hence wants cash. He even told us that if ola asks us for the money, he will send the money back to us by online payment. We ended up paying him cash and then tried to change the mode of payment. However that did not work and ola has been asking us to make the payment (ola postpaid money). We called the driver, but he is now denying taking cash from us and using abusive language for raising a complaint on this issue.

This is a clear case of double payment if ola does not rescind the postpaid request it is making. And action has to be taken against such drivers.

Dear customer care i am really fed-up with this email from OLA.

I have registered the complain Ticket[protected] after that also so many complain. even in twitter also no use still the problem not yet resolved.

I have booked the raid and i paid on the same time. rupees 477. only 23 rupees is remain but the bill came for me for rupees 500/-.

till date i am receiving the email that i have not paid the bill.

its really unfair.

i have the bank statement for the proof still ola is not ready to resolve.

i am really surprise. if this continue i will change the account now it is up to OLA for what they do for the customer

I travelled from Vadodara to Anand in Ola outstation ride on 15th Aug 2022.
Ola offered base fare was for 140 Km and 8 Hours - 1270 INR
I actual travelled 117 Km.
Ola charged for 299 Km.
My total travell time (ride plus waiting) was 218 Minutes.
I make a complaint on 15th Aug and took more than 5 follow ups, but Ola does not responding.
All the time they are saying that backend team is verifying complaint and details.

Incident date: Aug 29 2022
Amount paid via Google Pay UPI: Rs. 244
Amount paid AGAIN in Cash to Driver for same ride: Rs. 260

I took an Ola Auto from Hebbal to Domlur (Bengaluru) & opted to pay via Gpay UPI prepaid method before the ride ended.

I initiated online payment via Google pay for Rs. 244 which got debited from my account but got stuck in processing state in Google Pay app waiting for receiving the payment by Ola.

The transaction was stuck for few mins until the transaction timer in Ola app had expired. However, the payment transaction got successful after sometime in Google Pay app (Ola received the amount) but the Ola App status did not get updated till the ride end making me pay the driver AGAIN in Cash after the ride. I ended up paying the Driver Rs. 260 in Cash towards the end of the ride.

I informed the Driver that Ola has received my amount paid via Google Pay but it is not reflecting in the Ola app. However, the Driver was very stubborn to listen & demanded me to pay him in Cash on his personal Google Pay UPI ID.

So, Ola has charged me twice for the same ride. This is absolutely unfair.

I tried raising complaint via app & website but nothing is working and neither am able to connect to their customer support via phone.

Am unable to raise any customer complaint request as well to request for a refund on the double charged fare.

There is no way I can raise this concern with Ola and that is quite disappointing on how their customer assistance is operating.

Please provide me a refund of Rs. 244 which was paid online to Ola as I already paid in Cash to Driver.

I have attached screenshots of the Google pay transactions & Old ride invoice.

I requested for number change last year since then my wallet has been blocked even after complaining multiple times no action has been taken

My name is Saikiran, I took a ride on august 18th 2022 at 5:59 pm CRN [protected]. while booking the estimated fare is shown as approx 200rs and I took the ride after I got dropped off at my location (as you can see I book cabs for the same route on daily basis, as it was my route from my office to home ). But the driver didn't end the trip and continued on and ended the trip after some time which resulted in a higher fare of 2344rs. when I contacted the executives of OLA regarding the issues they responded by saying that "I have requested the driver to change destination "( as claimed by the driver ). if I want to change the destination I would have done it in the OLA application itself as I know how to use the application. so I told the OLA executives the same thing, but they said that they are sorry that they can't do anything about the issue. I'm really disappointed by the way the OLA executives behaved by putting calls on hold for long times sometimes even ending the call without informing me. PFA of Ride details.
Thank you for your time.

I have taken a ride with Ola and paid full amount in cash to driver.

Now I am getting a call from a company call ola postpaid saying that you have to pay Rs. 1000 as you have used ola postpaid.

They are harassing me like anything more than 5 calls a day.

Even after explaining everything they are not ready to listen

Emails we get only one reply ola payments has nothing to do with ola cabs and resolve your driver cheating case with ola cabs

First of all I only know ola cabs i don’t know how they operate ola postpaid but I think it’s fraud of extracting money from customers

I have asked them to settle your matter with ola cabs but no reply

My case id is[protected]

Regards
Ruchita

Got on my auto to go from shankarpalle, to nallagandla, paid by Google pay . Upon completion of my auto ride, driver demanded I pay him again, stating that he wouldn't be paid if I paid ola .

I had mistakenly paid Rs. 4980 on 4th July which included late fee of Rs.500 and which was waived off by Ola. I paid this through a pay I link assuming that excess money of Rs.500 will be there as credit in my Ola money post-paid account.

Despite multiple mail reminders and phone calls to call centre, they have not credited back Rs.500 and neither adjusting this with current Ola money post-paid bill.

I am constantly being harassed by Ola money call centre and recovery agents who use indecent language which is disturbing my mental health.

I would like to file a harassment and defamation case on Ola cabs.

सर,
21 जुलाई 2022 को मैने जयपुर से हिरासनी के लिये आउट स्टेशन ओला की कैब बुक की थी बुकिंग के समय मुझे 197 KM का 4000 रुपया चार्ज शो किया गया था मेरी राइड 4 HOURS में पूरी हो गयी थी लेकिन ओला कैब कंपनी ने मेरी राइड पूरी नही की ओला कैब ने मेरी राइड 7 दिन तक पूरी नही की थी AFTER 10590 MIN ओला कैब ने मेरी राइड पूरी की थी और इस राइड का टोटल बिल 27688 रुपया चार्ज किया गया था जिस से में ओला कैब को काफी बार कॉल और MASSAGE किये पर ओला कैब वालो ने मेरी कोई हेल्प नही की थी जिस से में लास्ट 1 माह से परेशान हो तो मुझे ओला कैब से मेरा payment और कंपोजसन चहिये.
RIDE DEATILS
RIDE DATE AND TIME- 21 JUL 09.00 AM
CRN NUMBER-[protected]
TOTAL KM- 197 KM
TOTAL TIME GIVEN-10590 MIN
TOTAL BILL -27688 RS-

Double payment deducted in my account on 15.08.22 (652/- two times) but till date my refund not recd.

Lalit Gupta
[protected]

1. My insurance was deducted of Rs. 15/- rom my bill without my consent.
2. Till today i am not provided with the insurance copy of any of my rides inspite of numerous complaints and calls.
3. Faced incovinenece on the said ride and filed a complain with ola customer care thrice but to no help.
4. Need to file my insurance claim, unable to file it by any means. Filed complaint with ola again but to no help till time.

Ticket no[protected]
Ride cancellation charges were deducted from linked account, however the ride was cancelled by driver.
Issue was immediately reported and received official communication from ola for account details for refund.
It's been more than 10 days, no refund received.

Ticket no[protected]
The total ride fare was 1967, however, deducted money was 2192. It was told that this deduction was for earlier ride cancellation wherein ride was cancelled by driver.

After asking for Drop location, driver denied for pickup.
My mother and wife waited for pickup approx 30 min .
I want to assure that no one again suffered like my mother.
Please take necessary steps.