Ola Cabs / ANI Technologies Complaints & Reviews

My name is Saikiran, I took a ride on august 18th 2022 at 5:59 pm CRN [protected]. while booking the estimated fare is shown as approx 200rs and I took the ride after I got dropped off at my location (as you can see I book cabs for the same route on daily basis, as it was my route from my office to home ). But the driver didn't end the trip and continued on and ended the trip after some time which resulted in a higher fare of 2344rs. when I contacted the executives of OLA regarding the issues they responded by saying that "I have requested the driver to change destination "( as claimed by the driver ). if I want to change the destination I would have done it in the OLA application itself as I know how to use the application. so I told the OLA executives the same thing, but they said that they are sorry that they can't do anything about the issue. I'm really disappointed by the way the OLA executives behaved by putting calls on hold for long times sometimes even ending the call without informing me. PFA of Ride details.
Thank you for your time.

I have taken a ride with Ola and paid full amount in cash to driver.

Now I am getting a call from a company call ola postpaid saying that you have to pay Rs. 1000 as you have used ola postpaid.

They are harassing me like anything more than 5 calls a day.

Even after explaining everything they are not ready to listen

Emails we get only one reply ola payments has nothing to do with ola cabs and resolve your driver cheating case with ola cabs

First of all I only know ola cabs i don’t know how they operate ola postpaid but I think it’s fraud of extracting money from customers

I have asked them to settle your matter with ola cabs but no reply

My case id is[protected]

Regards
Ruchita

Got on my auto to go from shankarpalle, to nallagandla, paid by Google pay . Upon completion of my auto ride, driver demanded I pay him again, stating that he wouldn't be paid if I paid ola .

I had mistakenly paid Rs. 4980 on 4th July which included late fee of Rs.500 and which was waived off by Ola. I paid this through a pay I link assuming that excess money of Rs.500 will be there as credit in my Ola money post-paid account.

Despite multiple mail reminders and phone calls to call centre, they have not credited back Rs.500 and neither adjusting this with current Ola money post-paid bill.

I am constantly being harassed by Ola money call centre and recovery agents who use indecent language which is disturbing my mental health.

I would like to file a harassment and defamation case on Ola cabs.

सर,
21 जुलाई 2022 को मैने जयपुर से हिरासनी के लिये आउट स्टेशन ओला की कैब बुक की थी बुकिंग के समय मुझे 197 KM का 4000 रुपया चार्ज शो किया गया था मेरी राइड 4 HOURS में पूरी हो गयी थी लेकिन ओला कैब कंपनी ने मेरी राइड पूरी नही की ओला कैब ने मेरी राइड 7 दिन तक पूरी नही की थी AFTER 10590 MIN ओला कैब ने मेरी राइड पूरी की थी और इस राइड का टोटल बिल 27688 रुपया चार्ज किया गया था जिस से में ओला कैब को काफी बार कॉल और MASSAGE किये पर ओला कैब वालो ने मेरी कोई हेल्प नही की थी जिस से में लास्ट 1 माह से परेशान हो तो मुझे ओला कैब से मेरा payment और कंपोजसन चहिये.
RIDE DEATILS
RIDE DATE AND TIME- 21 JUL 09.00 AM
CRN NUMBER-[protected]
TOTAL KM- 197 KM
TOTAL TIME GIVEN-10590 MIN
TOTAL BILL -27688 RS-

Double payment deducted in my account on 15.08.22 (652/- two times) but till date my refund not recd.

Lalit Gupta
[protected]

1. My insurance was deducted of Rs. 15/- rom my bill without my consent.
2. Till today i am not provided with the insurance copy of any of my rides inspite of numerous complaints and calls.
3. Faced incovinenece on the said ride and filed a complain with ola customer care thrice but to no help.
4. Need to file my insurance claim, unable to file it by any means. Filed complaint with ola again but to no help till time.

Ticket no[protected]
Ride cancellation charges were deducted from linked account, however the ride was cancelled by driver.
Issue was immediately reported and received official communication from ola for account details for refund.
It's been more than 10 days, no refund received.

Ticket no[protected]
The total ride fare was 1967, however, deducted money was 2192. It was told that this deduction was for earlier ride cancellation wherein ride was cancelled by driver.

After asking for Drop location, driver denied for pickup.
My mother and wife waited for pickup approx 30 min .
I want to assure that no one again suffered like my mother.
Please take necessary steps.

I paid cash to the driver via Google pay for the ride but the same was deducted from Ola postpaid as well. Even after providing the transaction details and screenshot, Ola is denying to reset my postpaid balance. This way they are openly making it very easy for few dishonest drivers to cheat on the customers. Very poor support from the support team.
Also sharing screenshot of the transactions made.

Sir/Madam
I have booked a cab through OLA on 15/08/22 from okoyama freindship garden to aircastle marunji Pune. i have paid Rs. 652/- through Phonepe but Due to slow netwrok so payment was taking time and driver was not ready to stay so I paid Cash Rs. 652/- but after 30 minutes message recd. that 652/- again deducted. I have Complaint to OLA but till date no reply by OLA.
So Please Look into the matter and please arrange my refund Rs. 652/-

Driver Name - Virendra Kumar

Regards
Lalit gupta
[protected]

Booked a ride frm gomtinagar extn to charbag Lucknow, driver charged 392/ rs whereas the bill was 242/rs only
Driver showed a very rude behaviour and bullied when asked why he is overcharging
Kindly take appropriate action against the driver

I want to deactivate postpaid services on my account linked to email ID [protected]@yahoo.com. with immediate effect. I've been writing to ola multiple times but they do not revert. The postpaid services were activated with misleading information. No one informed me about the bank loan which got processed in my name by ola. This is sheer cheating and I want deactivation with immediate effect

Pls help!

On, 14/08/22 I rode form kolathur to Chennai Central in a Prime Sedan-White Dzire tour at around 5:15 pm(CRN - [protected], Driver Name - Rajkiran R). I paid Rs 684 via Google Pay while the ride was still going on. When the ride was over, the driver said that 'I accepted this ride because, it said payment via Cash', But I had paid via google pay by then. So he asked me Rs 732 Cash for the ride, and said that the amount paid via google pay (Rs 684) would be reimbursed. So I complained in the app, and it said repayment will be done within 7 Business days. I have now waited for 2 weeks and there is no repayment yet. Please look into this issue as soon as possible. I've attached the ride details below.

@Olacabs i have couple of concern with your services. 1 - I took the same trip on May 25 for the same destination and i got billed 1539 - 300 driver took extra cash from me (which i got refund as a voucher second - i took the trip on 15th june for the same destination but I got charged 2803 (driver took extra 500 rs cash from me) which you don't want to accept as in last trip you have accepted and gave me a voucher for 300 rs
@Olacabs i am looking for the refund for the amount which i have paid extra which is additional distance fare- 855 rs, additional time fare - 150 rs and additional amount which i have paid extra as a cash 500 rs because driver took long route while going to the destinationHe mentioned he need to refill the gas so now this is not customer responsibility to pay anything extra on thei moreover please go through the trip which i took on May 15 for the same [protected]@Olacabs i am looking for resolution as soon as possible with my refund for the same or else I have to complaint in consumer forum with all proof. my trip # CRN [protected]

Have been trying to get reimbursed by OLA but their customer support keeps closing support tickets without any explanation.

The driver was very aggressive around my family and kept following us until we paid him the full amount cash.

OLA support opened a dispute call but he denied everything. They promised to reimburse the digital payment but did not do so and just closed the ticket.

CRN [protected]
I took the ola cab ride on[protected], the AC of the cab was not working, the rear suspension was terrible and the ride was bumpy and hard for the rear seat passengers. The car the bouncing and hitting the ground and causing back pain for the passengers. The ride was not at all smooth. The cabs provided by OLA and mostly not well maintained most of the time the rear suspensions are damaged and the passengers suffers on the long journey

Request to please correct my Travel Bill
CRN no [protected] Mini Outstation Round Trip
Registered Mobile no : [protected] Traveller name : Veejey Kapse

Pick up time 8.49 From Lucknow Airport
Drop at 2pm at Lucknow Airport ..in your bill it's showing Kanpur? check with Driver
Total round trip distance covered not more that 145 km, Total Running time not more than 3 hrs
The vehicle was halted for around 50 minutes at HAL kanpur for customer meeting
If the distance between two location itself is not more than 145 km, how can you bill me for 348 KM
How can one cover 348 km in 311 mins ..as mentioned in your bill where the actual running time is not more than 180 /200 min
My drop location is Lucknow airport, how it is showing kanpur ..please check with Driver
I received a call yesterday from Driver partner account while discussion they mentioned that there was an error in KM reading system
Total estimate for my travel was Rs 1, 924 and the same amount was on hold in Paytm ..how the bill came to 3926

Note : Request you to to please check your billing system / km reading system with partner account / call the driver to get the correct details

I am waiting your reply in next 2 days,

Thanks & Regards,
Veejey Kapse
[protected]

Hired Ola auto on Aug 21, 2022 from Chandra Sagara (Near Ashoka Pillar) to Health Heal Office (Vijayanagar). The cost as shown was Rs. 228.00. On the way due to heavy rain, the auto drivers phone was drenched with water and the he could not end the ride at my destination. The driver did not accept electronic payment (BHIM etc., as his phone was not working) and I paid Rs. 230.00 cash. He left and then at some point (Vibhav Theater) the driver ended the ride (Phone must have started to work) and at that point, Rs. 480.00 was charged to my account. Driver Contact Phone # [protected] (Chandan Kumar from Bihar). He was called by Ola and he has confirmed receiving Rs. 230.00 cash. I have complained to Ola and Ola has refunded Rs. 252.00 only and they are not refunding the Rs. 228.00 because I have paid Rs. 230.00 in cash to the driver (No digital evidence). Ola needs to work with their driver and refund the total amount of Rs. 480.00 to me. Request your office to help me.

Took outstation cab on 17th August 2022 from SNB Complex Electronic city, Bengaluru to Claresta Hotels, KVS Nagar, Hosur which is 20km travel distance, while booking Ola app has shown 1100 Rs estimate for the journey.

When trip ended driver entered odometer reading wrongly and Ola charged 3348 Rs from my Ola money postpaid account. Ola has deducted 3 times the actual trip charges.

Immediately I contacted to Ola call center about the concern, their representatives cross checked the details and confirmed that wrong amount has been deducted and they will refund the difference amount, its been a week but there is no solution given even afer multiple times followup.
Journey code is CRN [protected]