Ola Cabs / ANI Technologies Complaints & Reviews

Dear Sir
I sai kumar riding swift Dzire vehicle in your Ola cabs TS10UB5133 (I have logged my account on 18th October after the successful completion of trip my account has been blocked from the company end as I have consulted the customer support regarding the issue with Mr. Shiva in sanathnagar after several rounds to the company finally they gave me the reason that your account has started from 16th Oct but my account has been started from 18th oct they have charged me Rupees 5, 000.00 as penalty after showing the proofs to them that my account has been started from 18th Mr.shiva said he has written a email to the head office but they are not giving any proper information when I will get refund rupees of 5, 000.00
(On 22nd oct My vehicle is activated. Ola Customer care and Mr.Shashavalli they are not giving any response regarding my refund of rupees 5, 000.00 )
I have deposited in 3, 300 in fino account even in lesging Charges

I got charged fine "cancellation fee" rs 25.00 without any valid reason.
It was due to that driver didn't reach at my location & meanwhile he cancelled the cab and it attracted cancellation fee on my account.

I wrote multiple mail but ola management is not responding.
Due to imposed fine i am unable to pay for the next ride payment as in this bill fine is also added. And for fine i am not liable.

Details are as below;

Wed, jun13, 2:35 pm
Udyog vihar
Cancelled 25 rs
Express osn [protected]

Looking forward to revert the cancellation charge & inform me same.

Dear team, on 27th oct 2018, my daughter hired an ola cab at kolkata, mini, crn [protected] from brace bridge, she was in a hurry and was going to catch a train from howrah station, after getting boarded in the cab, all of a sudden without taking the otp the driver cancelled the trip, which caused reaching her very late at howrah station.
Another incident on the very same day she has to book another ola to reach station, mini, crn[protected], now this person took her to howrah station, the bill was for 239, however he said that she has to pay rs 350/-, as she was too late and has to catch a train to bhubaneswar jan satabdi. There was no other way apart from paying him what he was asking for, and she paid rs 350/-.

This is the way passengers get treated.

I want to know the action you have taken for these 02 drivers.

My email id is bhattacharya. [protected]@gmail.com

I paid cash rs 874 to driver on oct 19th and he went away. I even got the ola receipt that the payment was made in cash.

Then when i went to book ola cab again 3 days later, i was amazed to see that the same amount was due from me and i could not book any cab before i cleared that amount.

Called ola numerous times to get the issue resolved but nothing was done. I also got an email from ola that they have credited back the money in my account, but then they really did nothing. Even afgter threatening them of legal action and police complaint, they did nothing. Customer service will say the same thing time and again : "we are transferring this case to the higher authorities and you will hear in the next couple of hours".

I am not proceeding with legal action and police complaint against ola for cheating customers and harassing them intentionally.

Hi team

I had a ride from Delhi to gurgaon on October month, I by mistake forget my study table in the car, I tried to contact the driver but he is not picking up my phone, I also compleined to ola but they are not able to resolve this, ola person is saying to lodge a complaint to police.

This kind of service is not acceptable therefore I have not been using ola since 2.5 months and unisntalled the application from my phone .

Ride number CRN[protected] ola
Driver is not picking up the phone nit returning the luggage, customer service is third class not supportive.
Driver name Sachin Sharma
Phone number
[protected]

Car dl HR55AD0779

Today I book a OLA request CRN[protected] Micro - CC-Model from BARC Hospital Parking, Anushakti Colony Anushakti Nagar Mumbai Maharashtra India to Gopala Residencey CHS, MAFCO Rd, Sector 24, Turbhe, Navi Mumbai. Time duration was from 4:23pm to 4:45pm. I was charged a fare of Rs. 518 which included a fare increase of ₹292.79 for 11.6 km ride. When I book the ride Ola app was showing me price as "...". Since I have to take the hospital patient, I go ahead to book it without knowing what amount will be charged. There was no clear indication or pop up that high demand rate will be charged. To my surprise billing went to 518 which is almost double the cost of normal ride. Fare increase has happened because of Ola strike causing high demand. This is absolutely unfare pricing and a complete shock in the way the money are taken for ride. Request you to refund the fare increase amount.

I booked a ola cab in sharing mode atfirst after booking i was waiting location showing me he is just few step away from me after that i call him he said i dont take share booking i was in very hurry aftet that i cancel the ride and booked a solo ride again i got booked him and came to me after 16 minutes later though the distance between me and him is just few steps and traffic was also clear and atlast i miss my work.. I requested to ola that please dont take this type of drivers on your reputated site... Thank you his car number is as-25cc 0640 white swift dezire

I booked an ola share driver denied his duty by speaking words
Name :. Mubarak. H
Car no:tn 22 cs 6421 (Silvee indica)
He made me to stand in the middle of road and after calling he is like u stand in the road itself. I can't come 4 km's and pick u up and asked me to cancel.. Why should i cancel if i cancel ola will take extra money for cancellations. If he is not willing to take up the ride then why he did. Now ola took ₹15 from me for cancellations

I'm using ola cabs for the past two years... Recently ola driver's are asking extra amount for the rides.. The main problem is they wont accept the ola money rides.. Accept only the rides by cash... This is the main issue for many passengers.. Many times we dnt have a change with us, tatz y we preferred ola money.. Nowadays we dnt like to use ola cabs... My friends also raised complaints against ola driver's..
.. Kindly solve these issues.. Please

Hello i am piyush khanna i had travelled by ola cab tomorrow from chander nagar janakpuri west to paharganj new delhi railway station and i had booked a mini car.
Firstly i had booked car using google engine and car assigned to me by ola i accent and person or driver had charged 150 more saying that i had not booked a cab from your app. Moreover uber is written behind his car car no is up16bt9317 or 9137 plz check it. This is height of greediness and shamelessness. Car booking is done by no [protected] under name neelab at 2:45 pm 29-10-18. For call my name is piyush khanna and no is [protected]. This is not my fault that i have not use app or google this is company fault that they had send me wrong car for charging more or driver fault. Plz look into matter.

On 26 oct 2018 when paid for ola money post paid amount of Rs.2819 was deducted twice from my account.Till now I havent got the refund back.I need my amount to be credited at the earliest.All details are provided in the emails and i been following from 26 oct.Its almost three days and no useful information been informed to me.I dont know why none of your customer care support is contacting me inspite of writing emails daily...No contact nos provided in the email signature..

I kedar chandra nayak was regostered ola cab from shankar vihar to delhi sarai rohila on 29 oct 2018 and pickedup and reached in the destination near about 0521 hours and just i not found mob in my hand i raned towars dropping point with in 2 minutes, but cab was not available there. I ringing up from others mobile continuously untilly but not picked up full rings are blowing. As per statement of next pickup by a madam mobile ringing up continusly from her boarding to dropping in hidding location (0530 to 0600 hours). And i contacted again and again near about at 0602 hours mobile showing busy and switched off.

Ola cab numbered tn-09 - ch 9353 with driver punidhavel with phone number [protected] dashed my back bumper and damaged extensively.

The front car had breaked and i stopped my car and the mentioned ola came and dashed my car rear. The car rear is very badly damaged. It is on no fault of mine. Mr punidhavel driver when asked for claim mentioned he is driver and car belong to ola. I would like to place complaint to claim for the repair charges from ola. I am maheswari vs, my mobile number is [protected]. Appreciate quick action.
Tried reaching on call and number did not go through.

Dear madam/sir,

Today oct 28 th at 3.30 pm i took ola cab from majestic railway station, bangalore to my home celebrity paradise layout, doddathogur, electronic city phase 1. He said only one route is showing in app. He took me on nice road long route instead of taking in normal route i got afraid (I only the lady and with my two kids travelled) and also he asked me to pay the toll gate charges rs.135.
After that finally end of trip i paid 799 with ola money.

After reached home. I gave complaint in ola support and i got refunded amount rs.454. But unnesserily i paid toll charges rs.135 please refund that amount asap.

And take action on that. Two weeks back also i faced same problem and gave complaint. Again and again same problem. Nowadays i feeling not safety in traveling in ola cab.

Please take necessary action and refund my amount toll charges rs.135.

Please see the attached bills and driver details.

I had booked a cab from Jubilee Bus Stand, Secunderabad to All Saints Church, Trimulghery, Secunderabad on 27 Oct 2018. It was a shared cab and the charge was Rs. 69/-. I didn't know that the charges are deducted immediately as I had just recharged and didn't receive a message either. While de-boarding the cab, the driver asked for the money and hence I paid him. I only realised when I took the ride this evening by Ola Cabs that I had paid twice for the same transaction. Kindly reimburse the charges paid through Ola App.

Regards,
Swaminath KNS Adabala

Ola cab was booked for 6:45 pm on the 10 october 2018
From : river wood park, to : panvel railway station, dist: 24.1 kms
Passengers : two (02) senior citizens who had the confirm 3 tier ac tickets for rajdhani express train no. 12431 departing at 08 : 40 pm from panvel.
Driver : sayyed anwar sadat abutalib, (Mini. Brown wagonr)
Crn [protected]

When called up the driver as passengers were getting delayed : the driver kept saying i am coming soon after taking the gas and that google map is not working (Whereas the road was straight to the location from his last shown position) and finally when confronted whether he is interested in coming or not : in response,.. To my shock he threatened me that he will cancel my booking.. Finally he arrived and picked up the passengers at 7:32 pm which was 45 mins late : he revealed that he was unaware of the roads and even took the wrong road which delayed beyond arrival time of the train. Even after picking the passengers he took the wrong roads, he had no idea about google map, he even went on to confess that he does not know this area as he is from malad (Mumbai city)

I demand the cost of the train ticket of rs. 3350.98 and cab charges of
Rs. 497 incurred to me due to ola cab driver's incompetence.

Only for 2.2 km the rental ola has charged me 439 rupees in my last ride which is clearly not up to ola standards as i have seen and also unfair to charge the customer too high even if they have stopped before the destination. It is just 100 rs for 2 km. On what basis u r charging this much to the customer. The driver also did not helped me. I want u to weaver back my money. I got the wort service

.. About a few months back the fares have almost doubled causing a lot of concerns for daily travelers using ola
... Constantly the ola drivers keep asking drop location and keep canceling causing a lot of delays in travel due to time lost
... Some ola drivers request cash after arriving at the place and say they don't have fuel and a lot of deductions happen and they can only go for cash or we can take another vehicle
... We have been complaining to ola customer care but of no use.

Being a regular customer traveling and using daily ola cabs, i am officially launching the complaint.
...

Dear sir,

My mobile was lost in the ola cab during my travelling from banglore airport to kengari college campus on 25 oct at 6 am, in ka50a2826, driver manjunath, in silver innova. Mobile was with me during the travel in the taxi and there is evidence of message done prior to reaching about 10 min. After dropping off at college, 10 min later it was realised that mobile was missing. On the spot called the driver, but he told that he didnnot get mobile. Later called ola office, they told me to lodge a fir in near police station. It is clear evedent that mobile was inside the taxi.

Kindly help to get it and return this back, please do the needful urgently.

This complaint against ola. Date 25.10.2018. I booked ola auto for noida sec 144 shown charge from app is 170/- rupee but after reaching destination the fare charged by auto is 237/-. As this kind of extra charged by the ola drivers are already taken me many time and mostly they do not have changed to return you.
This is serious issue to charge extra where this trustful company ola cab if cheated on the loyal costumers is not acceptable. Please refund me or else i have to take help from law.