Ola Cabs / ANI Technologies Complaints & Reviews

Hi,

Date of incident: 26/10/2018

Incident details: driver accepted the ride and it said 15 minutes away.. I waited 15 minutes and he arrived at my pick location. After arriving at pick up location he asked my destination and cancelled the ride.

I wasted my 20-25 minutes right from booking the cab and waiting for it.

Desirable resolution: drivers should not be allowed to cancel the ride after accepting and keep us await.

Ola registered email id: [protected]@gmail.com

Hi, i am logging a complient behalf of my gf. She had booked the cab from andheri to mind space and paid online.

She entered the cab and after a while driver mention he is not going to drop her till mind space and will drop to high way, as ola driver is on strike. (If ola driver was on strike why he was working)

My gf said she wants him to drop to mind space as she has paid the full amount already.

After a while driver mention car breaks are not working which is hard to believe, and driver refused to take her anywhere. My gf called custmer service and adviser called shobita was not good help either, and mention why did you take the cab in first place, and blaming us for this situation.

And the end my gf had to find an auto, and nobody bother to help, adviser indirectly mention it was my gf fault.

Hi
This is complaint about driver name tripathi reddy n. A, micro white x cent car give us ride from nampally railway station at about 1 o'clock 23 oct 2018, he is very rude in nature and continuesly misbehaved with my father and was playing music at very loud volume when asked to close he keep on playing and talked very rudely and he is asking in between of ride to cancel the car and want to rebook the car in order to charge more so please take strict action or else we will move to consumer forum to discuss about this, as he is very much rude and manner less make my father tensed during ride, is this is the you behave with us and give service without respect and responsibilities as he is frequently asking to get down and go away. Kindly accept my request for this complain.

Hi sir,
I was using an ola auto the driver shankar used very abusive words to me. I took a vehicle from camp road he infact try to hit me with auto. When i asked him to go left he told he knows and he asked me to shut up and he did not drop in my home he drop some. I am really scared and panic with the security and safety that ola provides with such or driver it is worst

Yesterday, i booked an ola auto from "gurudwara, sector 47a, chandigarh" to "dabur dhanwantary hospital". When i reached the destination, i was in a hurry and i knew that the auto driver will end the ride and money will get deducted from my ola money wallet. But this didn't happen! The driver didn't ended the ride and left. Later, i called the driver again and told him to end the ride and he said "madam, i have already ended that ride". If the ride has been ended, then why i'm still getting shown in my ola app that a ride is still ongoing!!?.
What is this?
I'm not going to pay a single penny for this "unending" ride.

Take some action asap!

On oct 23 rd 2018 i booked an ola cab journey from hotel royal residency, lakdi ka pool, hyderabad, telengana, india to ramoji film city, online in my ola app. The estimated fare showed inr 743.00. But the driver charged inr
1491.00. I didn't suggest him any different route or anything else.
Driver told that he drove on the route, suggest by gps. According to that the bill amount is 1491.00.
That was the whole thing.
So please refund me inr 688. I hope you will do so as early as possible.
My booking details
Tue, oct 23rd 10-49am prime play
Crn [protected]

On 03.10.2018 i booked ola cab from noida sector 6 to my home i. E. Sector-15, vasundhara ghaziabad. The driver was not at all serious or professional, he started talking to me on useless topics... I told him that please be careful and pay no attention to his chat... While driving he was showing me the pictures of his family members than around 7 pm i don't know what had happened, he lost control or he didn't saw the divider, we had a small accident due to his lack of professionalism. Unfortunately, the injuries are severe as my whole back got affected with a muscle tear, sprain and the doctor has recommended me bed rest for at least 20 days.
Due to your poor services, i was suffered a lot, i am not able to go to my office which results in a loss of pay and health issues. I want a compensation for this.

Akanksha dave
[protected]

Today (24.10.2018) i booked ola cab at 11:18 a. M, after completion of ride the driver told to pay in cash. Bill amount showed in apps. Was for rs. 113, i have given rs. 115. At the time of bill payment my ola money wallet balance was rs. 921. But few minutes after the ride the balance showed rs. 808. Means rs 113 had been deducted from my ola money balance.
What i feel that the driver simply cheated me. Proper action may please be taken from your end at the earliest and rs. 113 may please be refunded to my ola money wallet.
Details of ride is given below:
Crn no-[protected],
Drivers name: banty singh,
Car - mini (White wagon r),
Pick up point - nhpc colony, sec-41, faridabad, haryana. India
Drop location-hsiidc internal road, huda market, sec-31, faridabad, haryana, india.

I took ola cabs on 23rd evening around 4 pm with crn [protected]. When i tried to enter the cab, the driver shouted immediately seeing me with a packed sandwich in my hand and i said am not gonna eat but just carrying!!! He refused yelling "food is not allowed inside". Despite of that i had to trash it and came back to get in the car at that time he said not to enter the car at all. He shouted at me like anything. I understand his anexity but not for the second time without even knowing that i had to throw my food!!! Also my mobile battery was low and i was fasting since morning 8am for my ct scan. Being very weak without food he didn't allow me with one inside. Even if not, he should have been at least polite. Due to those my location was picked up wrongly and my mobile switched off without getting proper location. He didn't listen me when i said this route is not correct for two times then i had to change my location using his charger then he even asked me for route which i got confused and he blabbered for that too. Because of him my whole evening was spoiled and i got late to my 5 months old baby from hospital. Worst service ever. I didn't want to make complainy unless he acted rude for the second time when there is no rule of taking food or packed instant food inside the car.!!! Not gonna pay unless i find the right solutuin.

This is the fifth time I am charged the cancellation fee of Rs 25 even after the driver cancelled and refused to go. This is pathetic and this is repeatedly happening. ₹25
Cancellation Fee
OSN[protected]
A fee has been charged as per our cancellation policy.

Ride Details


Venkatesh A

Silver Etios

5:01 PM Yelahanka 4th Phase, Yelahanka New Town Bengaluru Karnataka India
Cancellation Policy
Cancellation fee is charged when you cancel a ride after 2 minutes of making a booking.It is also charged if a driver cancels booking after waiting at your location for a long time.
This helps us compensate drivers for the time, effort and fuel spent while trying to serve you.

To download invoice or raise queries,
find support for this booking.

Payment

Paid by Cash
₹25.00

Cancellation Fee
₹25
This is the detail. Please look into the matter.
I mean this is utter nonsense. Drivers will first choose the drop location and then they will cancel is this the way you people are working?

I monika booked a cab today at 9:30 for sector 34, gurugram. Even after successful punch in the otp my location was not shown n my drop was not added in the list.. Driver was talking me to manesar when i asked i was told that there is drop off manear.. When i checked my drop was not shown. This could be the severe security issue. Pls look in to the matter n i hope this will not happen again n after this even i will not recommend anyone to take ola cab.. So irresponsible behavior of ola as emergency alarm was also overlooked saying that madam we can't do anything because it is not safety concern!!! Pathetic ola

I have travelled from vavol to chandkheda high fare charged me rs.524. It is very high before traveling i have ask the driver he tpld me 254 rs. I want to know how charge me? I have paid rs.524 to driver he ask your earlier payment? I have register just first drive and for fare very bad experiane it is claerly loot? Charge may be up to 250 only.

Hello sir,
My name is dhawal mishra and i hail from lucknow
Today morning, i booked a ola cab
His name was shahid ali
Crn no. Of the cab was crn [protected]
It was mini white xcent
I booked the cab for my father (Rajajipuram to gomti nagar)
When i contacted the driver, he spoked in a very absurd language and also used some abusive language
Before i could move to any other forum, i request you to take strict action against the driver and its a humble request to you sir, kindly keep lil educated people in your cab service
The safety of a customer is in your hands...

Dear sir/madam,

This is to infrom you that i have make a trip on dated[protected]. My trip was only 3.5km and time duration is 27min and the crn is [protected]. When i have booked the estimate bill shown rs 207/-, but at the time of payment it shown rs 349/- i did not understant how it is possible.

I am requesting you please clarify me, how it is possible. And i am really frustrated regarding your billng. I am a regular customer of ola. This is happen 1st time with me.

Thanks & regards

Bappaditya dan
[protected]

Today around 6am i booked the auto anyways driver was late in reaching destination. Once i reached destination mysore railway station i told driver payment is done through ola money he literally abused my mother. Which law or policy has given permission to abuse. I want to take severe action on auto driver mahadeva k or dismiss him very unprofessional and i got so scared the way he was scaring me by twisting his tongue. If ola don’t take action i know what to do i can go to court. Im an infosys employee. The trip was from mysore dattagalli to railway station and he shouted at me at railway station. Driver number:[protected]. Im looking for ur reply.

On, 21st oct 2018 at 8:30 pm, i booked cab twice from timarpur to narela.. But every time drivers cancelled my ride.

Please tell what's the usage of ola service if your driver's select the ride as per their convince...

What about the commuter requirement???
Specially in odd hours..

You r requested to take serious action against such drivers, that don't value the commuters...

Hope u will take action and improve service quality...

I booked my ola.. Which wasn't cancelled by me but was cancelled by the driver... Later he took my pin..... Even the customer care number is not receiving my call... And i had to pay for the cancellation which i didnt do... Its really pathetic... The driver must be taken into account... Pllzz look forward to my problem.. Ola services is degrading...

Ola has a list of issues about which a customer can give feedback or raise complaints. The complaint that i wanted to make isn't listed. There's no customer care number or mail id to address these issues. So, should i give up raising that particular complaint?

Coming to the point, i booked a mini (Crn [protected]). After 30 minutes of waiting and then contacting the driver, he informed me that he was assigned a share service, not mini. After a while, i noticed that this ride was cancelled by ola.

I lost my watch in ola cab ride.

I had used my ola account with phone number 98326xxxxx to book a trip on 20th october.

I forgot my watch in the cab by mistake. Immediately after the trip i called and talked to the driver on his number [protected]. He said he found the watch and had it was safe with him. The driver said he will try to contact me later in the evening on 20th october after completing his ride then. I have not been able to contact him since.

I have a recording where the driver explicitly states that he has the watch.

Trip details :

Sat, oct 20, 04:10 pm
Mini•crn [protected]

From snow white, 12th rd, khar west, mumbai maharashtra 400052
To akanksha heights, 39, dainik shivner marg, gandhi nagar

Driver - yogesh naik
Mh 03 bc 6328. White sunny

Regards,
Vinita jhawar
My contact - [protected]
Email - [protected]@gmail.com

My complaint is about two ola cab driver who cancel after contacting them and got cancel on reaching the spot without any reason.. This happen twice consecutively had to attend emergency meeting.. Driver made me wait for atleast 20 mins giving so many reason but i waited and at last cancelled by driver twice.

Ola crn no and name of driver;
(A) [protected]. Manchit kumar
(2) [protected] amit aurora