Ola Cabs / ANI Technologies Complaints & Reviews

On oct 8th, at 12.47 am, i book an ola ride from hyderabad airport to my home. The otp is 3676 and the crn is [protected]. The ola was boarded from pick up point c outside the rajiv gandhi international airport. At the time of boarding i gave my otp to the driver, but apparently, he did not make use of it. He asked for cash, which i agreed to pay. At the time the booking showed me that i have to pay him inr 904 in cash.

At the time of drop, while i am paying inr 904 by cash, and trying to unload my luggage, the driver makes a hurry. I am asked him whether he ended the ride, and he say 'haan ho gaya, aapko baad me message aa jaega' and he makes a dash for the driving seats and just drives away. I am shouting and screaming at him to stop the car because some of my luggage is still in the car. He just runs away. Now this is middle of the night and i am shouting and running behind the car. Then when i try to make a complaint against the booking, somehow the booking shows cancelled. I realize now that the driver used some trick to bypass the actual booking, and he robbed me.

I have made several calls to the customer care, and they say they cannot help. This cannot be true because with the crn and otp i know that definitely ola will have the driver details. And when a booking is cancelled, ola's system would track which driver cancelled it. Ola's support page says every cancellation is investigated. By refusing to help me, ola is actually abetting and participating in the crime.

I request you to kindly consider this. I am sure the ola software will have all details. I can tell that it was a white ritz. It had horizontal scratch marks on the right side of the car. I should be making a police complaint. I have already registered a complaint in consumer forum.

I hired an ola cab on 5.10.2018 through crn [protected] for outstation trip from delhi railway station and back.

I got so much terrorise with the behaviour of cab driver anurodh cab no. Up75at/6149 that it was my worst experience of hiring a cab.
I will never dare to hire any cab for out station. The driver was very uncivilized, unmannerd, very unprofessional and cruel in behaviour.
I never expected such driver in a reputed company like ola.

I can write more than 500 words on the bad experience i got in this trip from this driver. I paid all toll taxes during journey and all expenses for his meals and breakfast was provided by me. Also i paid him rs. 8070.00 but he badly misbehave during all journey and after reaching back to destination.

There are many more to write but ì finish my words by strongly recommend you to keep this driver out of your reputed company.

We travelled from sibm bangalore to nmims bangalore. Estimated price shown was rs. 313. We deviated the route to avoid traffic and that caused extra 7 kms. Earlier it was 15 and now 22. At the end of journey we were charged rs. 933 and we were shown that we travelled 36 kms but we checked on google maps its no more than 22 kms. Talking with ola supervisor didnt give any solution. They said they cant do anything you are charged so you have to pay. We will not refund a single penny. It is so rude from olas side. How can extra 7 kms charge extra 600 bucks. I want my money back.

This driver details mentioned below
Cab: white indica (Tn11ab8938)
Driver: magesh kumar m ([protected]).
He was talking through phone on his whole driving time, moreover rash driving. We were saying him to take a different road, which was smooth to travel for the patient. But he doesn't care and took a very bad road, which was more uncomfortable. No ac. Totally it was a poor ride given by the driver

Hi
I was travelling in ola cab ka 51 0760 with otp number 8557. From judicial layout 2nd phase to jayanagar 3rd block between 4.50 to 5.50..
While i'm getting down from cab i left my cell phone in cab i immediately contact to my number but the drive switched off my phone. Please register the complaint against the drive to get back my cell phone at the earliest..
Your faithfully
H s ramakrishna
[protected]

I was travelling in a share booking to KR Puram and i and my friend were the last passengers to get off the cab. Only we two were sitting on the back seat, and i got off the car from my friend's side, so there is no chamce that i had dropped my phone. My ride was closed at 11:11. I forgot my Oneplus 5T phone on the back seat. After some 2 to 3 minutes after the driver left, I called him saying to check the back seat, he said there's no phone there. I called my no., it rang full. After that i tracked my phone online, it said a location and then i called the driver and asked him if he is there at that location, then he said he is going to pickup the passenger, he can't talk, and after that my phone got turned off at 11:30. I called the customer care and they said to go legally. And then i raised a police complaint, they said they called the driver to station and he refused and then they left him and no further investigation. The Police are just stalling the case. They said they will track through IMEI, but still no answer. My phone lost on 2nd September, 2018. And its more than a month now. I tried talking to ola customer care and ask for help, everytime they said they will help the police and not me. They can easily find out if they check the location of the driver from that day, everything will be clear. I have the last location of my phone. No one is helping.

Ola cabs sbi transaction

The customer told the pinn and atm card no to the unanimous call. It was 2 transactions


Pls find the details below

Transaction 1

Rs 9999
Dt 05/10/18
Jnl no[protected]
Ref. No. Othpg[protected]www
Olacabs com [protected]

Transaction 2
Rs 9999
Dt 05/10/18
Jnl no[protected]
Ref no. Othpg[protected]www
Olacabs com [protected]

Atm named v subbulakshmi

Kindly do the needful as soon as possible

Today i booked my ride from my home to my office and on ola app estimate ride money was showing 55-66rs. On daily basis i was booking the ride and i paid 55 to 59rs on daily basis. Today driver dropped me at my office location at 9:24am and he closed the ride at 9:45am and my extra charges deducted from my ola money account. When i called up to customer care support then executive told me that no estimate shows in app, when i shared complete info and screenshots then he sandesh said that ohh yes it is showing but on estimate company can deduct the 10 to 15% extra charges. After that i asked you mentioned this norm to anywhere in app then he replied no we didn't mention. I asked for further escalation he denied me, i asked for mail id he also denied me after that i asked for complaint registration he denied on this also. He is not able to help any customer and after that disconnected the call... Now ola is making fraud deduction from the customer's account and haven't good hiring or supporting hiring to customer..

Fraud company... No sense

This complaint is regarding my ola money recharge for rs. 1071/- done on 8 august with transaction id dqj3-832a-evmb, date and time 08 aug18, 10:05 am to clear my ola money postpaid dues but till date it has not been credited in my ola money wallet, the amount has been deducted from my bank account and ola history also shows as recharge successfull, daily i recieve calls and sms from ola to clear my dues otherwise it will affect my credit score i have raised this issue several times to them but till now no action has been taken, it is mentally exhausting and depressing please take necessary action

After booking got call from driver to cancel the ride, he told his target over for day, so cancel the ride, it was midnight and alone lady at airport.
After requesting also he didn't turned up.
Again i put concall with my friend who was fluent in tamil and then driver started abusing.
Want to file a fir against ola and his driver.
Im attaching his details also

Dear sir,

I want to ask what type of services is ola cabs providing does rhey do some background check of driver or not... On 2nd october 1018 around 4:30 pm i left my phone in the cab... After leaving the taxi i realised that phpne is left jn cab after 3 times ring he cutted my phone call and third time phone switch off... This is a very shamefull experience for me... Kindly resolve this matter urgently.. Otherwise i had to take some legal action...

Driver OSN [protected]
Mohan Lal with white dzire
I booked a share can from my location but driver didn't came to the location instead he went to opposite direction and then started his arrival time . When asked to come on the location, he said that he is on his location and didn't mean to accept his mistake and instead he misbehaved that he will not cancel the ride and won't come at the location.

I booked ola rentals on 30th september around 8am in jaipur. After completing my journey the bill was appeared on my mobile they showed an extra charge of rs.125/- for toll/parking charges applicable. But there was no toll charges were collected throughout the journey. When i contacted to ola customer care they said there was a toll so we can't refund it back either its applied or not.
The copy of bill is attached.

Today an ola driver number KA 13C 1083 banged our vehicle badly and ran away.it happed in bellandur at 1 pm, on service road he was hunking and changing path continuously .And all of a sudden with big bang we fell down .I don't know why your drivers are in hurry without seat belt, without obeying any rule regulation.pleasr take action against him, else anyway I have social media to give good feedback .

CRN [protected]
At the time of booking coupon code "TRAVEL250" was successfully applied. Post trip completion this was not applied in fare calculation.
The distance from "Chavan Nagar, Chandan Nagar, Pune" to "Tamhini Ghat" is around 70kms. Round trip should be around 140-150kms.
However, when our trip ended it showed distance as 230kms.
Estimated cost post Coupon code application - INR 1861
Actual cost post trip completion- INR 2966
OLA- I have using OLA since ages now and did not expect this.
Want a refund for additional cost charged.

It is intimated that on 28 september 2018 afternoon (Approximately 15 30 hours) i had booked ola near dumdum metro station.
I spoke to mr. Nausad he said he is arriving soon. I waited for one hour till 16 30 hours but car didn't arrive. Due to this i lost urgent appointment.

You are requested to do needful.
Same report is being sent to higher authorities for information.

Regards.

Chandan guha

[protected]

Nausad ([protected]) is on the way to your location in a white dzire tour wb07j4846.

Once you board your ola ride, please share otp-4104 with driver to start trip.

To attend an event at Fort Grand from my home, I took the 8hr 80Kms package of OLA rental service with price showing 1399.
The total distance from the starting point to Fort Grand and Return would not be more than 70-75Km and ~67 as per google maps.
Suprisingly at the end of the Trip, i am charged for 100.4km translating that it into an additional Rs.204/- for the additional distance and Rs.200/- for Toll/Parking which was never paid by anyone along with some 98/- stating some taxes.
Driver was helpless stating he does not understand the billing process and noboby picks up the phone provided on "call us" option in the app support.

Appreciate if you can share the travel itenary showing the 100km travel and refund the excessed billed amount with respect to parking and distance covered.

Gentleman, i booked cab 9.38 am 29 th sept 18. Received otp from company 2913 contacted driver shiv shankar tel no [protected]. Gave directions. After long waiting find driver has cancelled it on his own. Once otp is issued it is commitment with legality. No message or alternative arrangement from company.. Very unprofessional and deceitful. A senior doctor - had to miss importaint appointment. No customer friendly system. Runs on whims of driver. Would you compensate for my time and inconvenience. Will you act. Will complaint on other consumer welfare sites. Dr h k kalia. Indore.

Dear sir/mam,

Yesterday i booked an ola cab and it showed 5-7 minutes to reach to pick up point.. I called the driver named (Vicky charnaliya) to tell him the exact pick up point and he said i will be there in 7-8 minutes as navigation showing.. He called me said that he reached the pick up point but he didn't then i called him and asked him to ask someone about the location.. After few minutes i called him back and he gone for another pick up without informing me then i said that you have to tell me atleast and he started abusing me and from yesterday afternoon to last night he is called me constantly and start abusing.. Please do the neadfull against this..

Driver name :- vicky charnaliya
Vehicle :- swift dezire (Dl*z* 8505)
Driver mobile no :- [protected]

Thanks & regards

Kapil shokeen
[protected]

Dear ola team
Last one month i raised the query and complain about the over due amount i already send the transaction slip also i have no due amount of ola money. Bt no one reply only reply the again and again reference no i at least 10 times raised the problem to customer care also but he will check and revert back to me but still not reply
And send the mgs to me this again and again
Dear vandana geetkar, you have not cleared your ola money postpaid dues of rs 518. This may impact your credit score. Please clear your dues immediately at http://bit.ly/2eAzCNF
Please ignore if already paid
I use service at least last three year i was happy but now i m very faddaup about the mgs and not responding our team also my mailing and customer talk now done this is last mail to you if this time not short out and again received any mgs about over due i send review about this over due amount fraud and also complaint the consumer dept. I last month only request to you about this query now high time no one reply and short out.
Kindly check my mails and customer care recording
Worst service from your ola dept
Waiting for reply
Thanks nd regards
Vandana geetkar
[protected]