Ola Cabs / ANI Technologies Complaints & Reviews

I was Rs 578 for a trip which was not taken by be. So beware of keeping money in OLA Wallet.
And on complaining the customer support in the evening I was told I should have called in afternoon itself, now we can't refund the amount. And started making lame excuses.
Never faced such a pathetic customer support in my life.
Be aware and safe yourself from such pathetic and worse customer care and drivers.

Safe your money and avoid keeping money in OLA wallet. Better avoid OLA company as a whole. Often there drivers are in news for the misdeed they had done or try to do with the passengers, specially female one.

I had booked an ola cab on[protected] to take my father to hospital. Ola alloted a cab to me whose driver mobile number is [protected] and drives a swift dzire car. After booking i called him and he asked where i have to be dropped and then said he will be coming to my house within minutes. When he did not come for 15 minute, i called him again, he disconnected the phone. After waiting for another 7-8 minutes, i called him again and again he disconnected the call. I could see on my mobile he was moving away from my house and had reached 8-9 kilometers away. I then cancelled the cab and booked another one. He clearly did not want to go where i needed to be dropped but did not tell me so and kept me waiting. This is bad service.

It is highly disappointing to share the fact that my parents had to catch a bus in order to reach mumbai for their alumni get together planned at singapore!! They ordered a mini which had a pick up from our house!! Accidentally his mobile phone fell in the car!! We have been calling on his phone for about 50-60 times still the driver made no efforts to respond to our calls!! We are ready to give money for his to and fro expenses but the phone has all the important details!! How can the driver act so recklessly and irresponsibly?? He still is not picking up the phone!! Plus forget about the local customer care numbers not even the national numbers are working!! This is being absolutely ridiculous on the company's part!! I would in no way book an ola ride now!! Completely disgusted!!

I booked ola cab from mukherji nagar to m2k pitampura in delhi. Then suddenly the cab has been changed but my cab navigation still sowed me the first diver and otp and the fare rate that time was 198. When the another cab came i asked him that what was this problem without cancelations the cab has been changed and didn't show me any cancelation message then the driver said may be i am available here so they changed your cab then i asked him about fare rate then he said that will be the same as ad before because my ola cab app didn't show me the rate and the driver of that cab when i reached my destination the fare rate increased by 73 rupees i again asked him that what is this then he suggested me about ola complain this was cheating with me i booked ola then suddenly changed everything without any confirmation and the fare rate 198 and after 273 when the pick up and destination point was the same as before. I could not perform any action but everything chenged automatically. That was cheating seriously which ola did with me. Now please tell me what can i do.

I was multiple times ask about why my ola account that has been blocked?. Also i was raise an issue with my ride that was charged
Unexpectedly that was 381 rs. (Osn[protected])
Case is, i was trying 4 to 5 times zakir nagar to zahangeer puri (Bhaleswa dairy) delhi and same driver was getting my duty. Again and again. When i was get in to the cab first time driver canceled my trip and tell me it was human error and charged 40 rs. Next time again i was tried same driver are getting the ride and wrongly charged 381rs wihout taking the ride i was paid to driver. Again i was tried and and same driver has been get my duty and drooped to my destination and charged 421rs. This insident was happened on 7th august and reported to ola.

While raising my concern with ola. They block my account. Even my account is un accessible and not recived my 381 rs. I asked why my account was blocked but no response from ola.
Please help me to short out my issue

Many a times i have seen a case when driver cancel the ride customer is not getting any benefits but same if customer cancel it they are charge for rs25 unnecessarily. I wanted to book a cab for my mom, i booked but driver cancelled n later when i booked again then customer care people were not supporting. When after conversation of 27mins with customer care they booked a cab for me but it was showing 18mins but v waited almost 47mins n again called up customer care n still they are showing me 20mins. It was crucial day for my mom as she was suffering lot of pain yesterday in her tooth so v booked an appointment but v suffered

As i am a regular user of ola cabs and if there is any kind of violation from my side there should have been a pre informed message. Well if my account is permanently blocked i want my refund for ola money which i have paid in advance. Asap
So as i am switching my cab preference to uber i would like this process to be conducted as soon as possible because my money is stuck in ola money.

I booked a ola auto ride on 26/08/2018 about 12.35 pm. My booking was accepted by auto no. Banana-re dl1rn 3277 by sonu kumar (Mobile no. [protected]). I wait and contact to the driver and i asked for coming, he replied that i am coming. He asked to me, where will you go? I tell him, burari, kaushik enclave. I wait 20 minute and call him again. He was not pick up my phone. I try thrice times then he replied i have cancelled your ride. He harassed me 20 minutes. If, he do not want to go why he accepted my ride. He cancelled my ride after knowing the drop location. Action be taken against the above said fraud auto driver.

I have received 12 hrs. Cash rental booking dated 20th august from ola, of rs.2727/-. My car is 4 seats of passenger and customers is request for 5 passenger to seat in my car. I denied and ola systems is generate the bill. Payment not paid by customer and i have complain to ola driver support. Complaint generate and solve time limit is 2 working days. On 25th ola system is show resolved the complain and i have not received any payment. I told to ola represent namely archana verma i don't want full amount atleast credit only ola commission of rs.743/- but she says unable to recomplete the same. No any action taken by ola company. You have requested please help us. My email id is [protected]@gmail.com and mobile no.[protected].

I booked micro ola red colour wagon r on friday, 24 august 2018 @ 3.20pm from vile parle to mulund. Crn no is [protected]. While booking it showed rs. 270 and on reaching the destination the driver asked for rs.384/-
As per mobile which i paid immediately.
I complained online but there is no reply from them.
I request ola to refund the difference amount to me earliest.

Ride crn1208311
Cab driver refused for ride as he did not have ola money. So i requested for cancellations as i did not have cash. When he did not cancel for some time then i again tried to connect but his number was switched off. So i had to cancel it from my side. Why ola charged me in this case. For not carrying cash? Then what is the use of ola money

ON JULY 13 2018 I BOOKED THE OLA CAB FROM COIMBATORE RAILWAY STATION.
EVENTHOUGH IT HAS SHOWN THE VEHICLE ARRIVED STATUS, THE DRIVER IS NOT READY TO COME, HE TOLD HE IS ON THE WAY, BUT IT WAS CANCELLED ONE BY THE DRIVER AND ANOTHER BY MYSELF
1.MICRO CRN [protected] DRIVER MR MANIKANDAN
2. MICRO CRN [protected] DRIVER MR SATHEESHKUMAR
In both case Rs. 50 charged as cancel charges
Total Rs. 100
It is understood that the drivers are purposefully doing like that and looting the customer money without travel.
the complaint sent on 13.7.18 to support in OLA app - no result
pl resolve and help for refund

Yesterday i had booked ola cabs bearing crn no[protected]. From starting of the trip behaviour of the driver was very unprofessional. He had not come to pickup at my location instead directing me to come at his convenient place.

Secondly, he had delayed in trip by taking fuel in mid journey. On objecting delay, he threatened to conceal the trip. He driving was also very unsafe.

Lastly he has charged rs 728 against the bill of rs 628. While making complaint through app, it has showed that server is unavailable.

Pl look into the matter and initiate necessary action the erring driver and inform me also and refund my excess money.

A k singh
[protected]

I booked Ola Outstation from my home Ludhiana to Chandigarh through my account on Ola (registered mobile number [protected]). It was showing Rs. 893 while booking. But I was charged Rs. 1039 at end of trip. I observed that driver smartly changed the number of kilometers I traveled. So he added approx. 20 false kilometers to my ride & that raised my bill by approx. Rs 150. I complained about it to Ola three times but it seems that they are deliberately ignoring my complaint. I have been calling them since 6 days but every time they say that we have registered fresh complaint & will take 48 hrs to resolve.

Dear tapzo owner /ola

It showed rs. 45 in the morning then why rs. 70 is being charged without any reasons and further the drivers do not even respond at times and deny duty as well. Booking made was of ola share cab
It was a silver xcent regn no. Dl1za9513 with code 1444.
Really embarrassing.
Further you also ask to contact the service provider ola or uber. However there is no proper complaint box provided by them and whenever it is complained it is informed that this is not the proper site where you have complained so of no avail.

Kindly book the above complaint and do the needful.
Regards
Vikrant arora

Received notification on app for 50% (Up to rs 75/-) off, without requirement of any code. As per bill, i didn't waived off as promised. Complained to ola customer care they send a code and said apply this in your next ride. I had received the promotional offer for 3 consecutive days, stating 'no code required' and after this ola team is stating have your code and apply this to next ride seems like cheating. Not tolerated.

I booked in advanced booking options at 1 day before on 21.8.2018 from tiruvallur to chennai airport but i didn't get the service at that time due this imissed my flight and spent around rs. 17000 formy next flight. For which i am going for comsumer complaint about the ola services.

My booking details
You have an ola ride with crn [protected] scheduled in 90 minutes. Driver details will be shared 10 mins before the pickup time. Please board within 5 mins of cab arrival.

Sorry, we could not schedule a ride for you

Today i booked a ola cab and booked a swift dzire vehicle from anushaktinagr to goregaon sports club, malad west, mumbai at 0845 am. A vehicle bearing reg. No. Mh01cr7700 picked my kids and dropped at destinatin safely. But my son forgot his costly umbrella in the vehicle. Kindly request driver to call and return as and when he visits anushaktinagr or give us his mobile no so that we can contact him.

Hi,

I have travelled from kolathur to villivakkam railway station along with my family members.
My mobile is less charge 2% to 3% of charge. For otp purpose i given my mobile to driver for charge and we have started travel.
Unfortunate i have forget my mobile to remove from charging cable so i have missed in this cab.

After went inside railway station i thought that i missed my mobile in this cab.
I am upsetted and collected ola driver number from ola cab.
I called him for my mobile he refused and he told i am took my mobile with me. He theft my mobile not ready to return me.

I made police complaint to local police station they are help for this. They told buy new mobile. Like this.

Now i dont know how get my mobile phone from ola driver.
Pls help me anyone.

Ola team told send us evidence for take action against driver.

The ola driver blocking continuely if i called him from different number he blocked my calls.

Ola driver details :

Pls help me anyone.

Driver name abinesh kumarj
Driver number [protected]
Vehicle number tn74ae3429
Vehicle type mini (Indica)
Vehicle color silver

Reards
Bala

Hello,

I used ola service on 15th may 2018 from bangalore to chenna and total bill amount was 6741. I have paid full amount to ola cab driver on the same day after the trip. Now they are telling that i used the credit facility of rs 499. Where as i paid the full amount. I had requested them to recheck and confirm with the driver that the full invoice was settled. They are refusing to do. Everyday i am receiving the call from ola to settle 500 rs. Whereas i have already settled with driver. Every 1 hr they are calling and harassing me, i am completely depressed. Now they are gonna take the legal action against me. When i have already paid, why should i pay again.

In case if i would’ve paid less, will the driver left the place after completing the trip