Ola Cabs / ANI Technologies Complaints & Reviews

I have booked a ola cab (Mini) this morning. Waited at the pick up location for more than 15mins. But the cab driver didn't respond. I have not cancelled the booking. Ride was cancelled by cab driver afyer sometime. But charged cancellation fees (Rs.50) and also not given proper details of cancellation.
Please revert back the cancellation charges.

Booking details : crn[protected]

I had made a drive on 11th sep from madhu vihar dwarka to noida sector-60 and made payment of rs. 938/- using paytm. By mistake twice same amount was transferred to driver. When i asked him to refund amount he is denying. Even ola official is saying that only one payment was done. While i have sent him the proof of transferred amount with all detail. However, no action is taken by ola official so far. Very frustrating service and lack of discipline of a large company. Just a cheating & dishonest policy with customer.

Paytm transaction details:
• first transaction of paytm : transaction id: [protected] sep 11, 2018 11:42:37
• second transaction of paytm : transaction id: [protected], sep 11, 2018 11:44:11

Driver name: manoj kumar
Mobile no. [protected]

I am nri customer and presently staying in sharjah, uae. From august 3rd to august 27th, i along with my family were in india for our annual vacation. I had earlier booked my return flight from mumbai on 26th august and i had to travel from pune to mumbai airport to catch the flight. Since, ola have introduced outstation cab booking service where we can book the cab in advance for outstation rides, i booked the cab on their mobile application. As per their application, before 1 hour of departure, i received driver details on my mobile number. My flight from mumbai airport to dubai airport was at 10.20 pm and since i had already made online check-in for the flight, i had to reach the airport 1 hour before scheduled departure. Travel time from pune to mumbai international airport is approximately 3-4 hours. Hence, i have scheduled the cab pickup at 4.30 pm. However, after receipt of driver confirmation before 1 hour of departure, the ola cab driver has cancelled the trip from his side. After the cancellation from driver, ola could not make alternate arrangements for another car due to which i had to cancel international flight ticket (For my family of 2 adults+1 child+1 infant) and book a new ticket on 27th august with another airline at higher price. Also, since, i was not having accommodation arrangements in pune, i had to stay in a hotel in pune on 26th august. The deficient service from ola resulted in personal agony to my complete family. I need compensation from ola to cover the financial loss happened due to their deficient service.

I m complaining from last 20 days that i m unable to ride with share pass with 0 fare as i have bought rental of 999 to avail this 0 fare facility. I m travelling from 2 yrs never faced such issue. I need my refund of 999 in my ola wallet as last day of this facility is 27 sep. I cannot loose my 1000 rs for yr fault. Plz resolve this issue or refund money as soon as pos.

I took a cab on 26 aug 2:29 am frm miraroad station to naigaon east the bill was 310 i gav 500 to the driver he had only 80 rps change so he tld me he will payment me the rest amount and he gav me his no and today the date is 15 sep the cab driver is not responding to my phn calls and he never returned the money. Rest balance that i had to take was 110. The name of the driver was sayyad rahmat car was white wagonr. Invoice for your ride crn[protected]

We took a ride from old delhi railway station to rohtak haryana. The fair was 1323 rs but the driver riyaz ahmad [protected] asked us to pay extra toll 90 rs and state tax 125 rs. So i paid him extra for toll. Later i saw in my invoice that toll has already been charged in my bill. I felt cheated and disgusted plz take appropriate action against the driver.
Thanks
Dr. Harish kumar
[protected]

On 4th september i booked aola cab from saheednagar to airport. When i contacted the driver he responded negatively. Also told that i am on the location you may come to me in aharsh manner and did not come to me. Any way i rebooked and the vehicle came with a very well manned driver who dropped me at the airport. It is surprising you are charging rs.50.00 as cancellation charge. This is not sesirable.

With regards to one of my rides outstation, using OLA cabs - i.e. from Coimbatore airport to Ooty, the driver said he will only accept cash payment and not from OLA money wallet. Hence, I changed the payment mode to cash instead of Ola money (although I had funds in the account).

I paid 2000 cash to the driver upon reaching my destination at Ooty from Coimbatore airport on June 8th, 2018. I wasn't given a receipt for the same and I was ok as I didn't know or realize that OLA will also charge my Ola money wallet for the same amount and also activate some post paid service (for which I never opted for).

OLA has been harassing me to pay them the 500 bucks back that was charged to my account during the trip ever since i returned from my trip (June 14th, 2018). When i complained, they are saying that they cannot validate my claim as its been more than 48 hours now.

Why was the postpaid service activated in my account without my approval?; Why didn't OLA try to contact me within the 48 hours time duration about this?

This definitely sounds like cyber crime (read fraud) on the OLA app and I am at the receiving end of this.

No amount of emails, messages or talks with OLA personnel has helped as they are not willing to help in any way. They have been harassing me by calling me numerous times during my office hours for payments. Now, they are threatening me of legal action for absolutely no fault of mine!!

I do not have the contact no. of the driver either who charged me cash, neither is OLA willing to contact the driver about this.

Please help me file a case in this matter. Thanks.

Myself Ajantha, on 5th of september 2018 i travelled chennai central from sri maha hostel shastrinagar Adyar. when i booked through ola it shows got the estimated fare around 237 to 269 due to cabs not avail. Driver s very young and doesn't know the route . Delay the pick up more than 1 and half hours. and moreover he collected Otp through on cal before our pickup so he voluntarily delays the pick up. but he charged Rs.498/- its unnecessary. so i want excess chargeable amount .

My car had offrouted by the ola coz of -12779rupee. Coz my driver got a fake call by the name of ola care delhi and he was saying for tha navigation update and my driver had that activity which was he saying. He was giving sharing duties to him for 1.5 hours after that duties my ola car balnce was 12779. N that man was want bank account or patym no. N password. But didnt give. N i report to ola office in chandigarh. But they r saying we have to lay this amount in any condition. Other wisethey ll close my acount.. Tell me plz how is it possible. Plz check this in my account. Account name is pardeep kumar. Car reg. No is ch 74 t 3322 n plz solve our problem [protected].

I had taken ola pass of rs.80/ in which i had been assured rs.149/ flat rate in delhi ncr within 10kms. I took the ride on sep.7, 2018 in the morning and my distance was 10 kms but i was charged rs. 270/ which was way too extra than promised under the ola pass. When ola pass flashed in my account, no where it is mentioned that morning charges would be extra or i would have to pay the toll for up. This is sheer exploitation of consumers by not telling them the real charges. I want extra charges to be refunded. Why do they recommend such passes if charges are not to be taken as per the plan. As a common woman who commutes daily on her own, these cabs simply exploit their situation.

This is how I experienced the best Ola ride companies.

I appreciated your policy. But don't let the death employee drive your company names, here is the the particular names. Rameshwar vetalkar, an evil humanity. He kill my time and my money, curse on you such a dirty greed, after booking confirmation I make a twice call had conversations with him saying reaching near my location after some minute he switch off the phone. Can't reach his phone nor the spot. What a trick Ola playing around the people.
Please take immediate action such kind of drivers. Don't let spoils the Ola Company.
Thank you.
Pops

09 Sep, 2018

₹50
Cancellation Fee
CRN[protected]
A fee has been charged as per our cancellation policy.

Ride Details

Driver name :
"Rameshwar Vetalkar"
Mob [protected]

Micro - White WagonR

02:42 PM 963, Camp, Pune, Maharashtra 411001, India
Cancellation Policy
Cancellation fee is charged when you cancel a ride after 5 minutes of making a booking. It is also charged if a driver cancels booking after waiting at your location for more than 5 minutes.
This helps us compensate drivers for the time, effort and fuel spent while trying to serve you.

Click here to get a copy of your invoice.
Have queries? Visit support for this ride.

Payment
.
Paid by cash
₹50

For T&C and fare details, visit our website

Didn't make this booking? Report it

Booked a ride from bhubaneswar to puri (Around 60-70 km). But was charged an amount of rs.5555 for 373 km instead of the original amount of 1050. Raised a complain with the support team. It's been 13 days now and have not received the money back.
Please suggest what to do now.

Cab details -
Driver - sanjay kumar behera
Booked on - friday, 31st august, 2018, 12:00 am
Booking id - crn [protected]

Dear team,
Refer this link for complaint details.. Its really disgusting:

https://www.facebook.com/[protected]/posts/[protected]/

Go through this link. This is how ola drivers are behaving with customers. We are in fear that how can we send our sister /mother with ola.

Take action against this driver and develope strong policy to avoid such incident.

Thanks & regards,
Suraj

I was using my mobile [[protected]] for ola cab booking. of late, I am not able book a ola cab using the ola app. The message I get is " this mobile is blocked". i not sure why this has happened. In the Month of April 2018, while booking a return cab from Bangalore airport, in cab line there was confusion between two cabs. The one not allotted to my booking wanted the trip since his house was nearby. He swapped the cab allotment. I am not if he use my phone. Any please this issue at the earliest.

On 10th early morning, i booked ola can from my room to hyderabad airport for my parents but the driver took cash 545 as well as ola money was there.
Driver name :surender
Mini white xcent
Driver number: [protected]
I have raised complain in ola but they said that driver denied of taking money.
Then tell me what i need to do
This is not small money
Please do the needful

Yashika sharma d/o sh. Pawan sharma and i live in sector 7 fridabad. I work for zym so i used to take cab or taxi as per daily routine.in morning when i was booking my cab i got sort of fight with driver he was so rough and using abusing or offensive language over the mobile and then he just appread in front of my place and shouting and bang on at my door without any reason i just want to lodge a compliant about him. I just figured out that he was drunk or sort of another drugs stuff
Applicant name - yashika sharma
[protected]
Yashika. Sharma. [protected]@gmail.com
Driver name - himanshu
Driver cont. [protected]

Took a cab from airport and rs. 445 for the ride was paid through ola money. However, on reaching destination, driver informed that he had not received any money in his account and forced me to pay rs. 456 saying he was being delayed. He asked me to contact ola to resolve the issue. Ola, when contacted, sends me an email saying that the matter is between me and the driver and the company has nothing to do with it.

It is to inform u that, i sahib singh lost my purse in your cab. My purse contain 2000 rs along with all my important documents. The name of driver is sushil kumar. Otp code for ride is 7068. Please ask sushil kumar to return the purse. His mob no is [protected]. My purse was dropped in his cab. And taken by him. Kindly help me out regarding this matter. Iam 100%sure my purse is with him.

I took an OLA cab on Sat, Apr 28, 06:53 PM with CRN [protected]. I was travelling to Bangalore Airport from my home that evening. The app was showing a short route and all vehicles usually take the same route. While booking, the amount shown to me was roughly Rs 1300. But actually, the driver changed he route and took a longer route just to earn extra money from me. I asked him not to take that route, but he threatened me saying that he would end the trip. I couldn't argue as I had to catch my flight. So, I was helpless and had to agree. Later on, when the trip ended, I saw that the bill was Rs. 1936. Since, I opted for online payment, so the balance amount of 600 was pending. I also raised a complaint against the driver to OLA stating all the details. But sadly, no action was taken. Instead, OLA kept on sending me reminders to pay the balance amount. They also gave me repeated threats saying that they would initiate legal action against me. I can pay Rs 600, that is not a problem. But why should I? This is a clear example of injustice and robbery from OLA. They don't care about the customers but only about money. Please take action against this. Even now, they are sending me threats in email. I need a proper justification why I should pay the bill. This was the driver's fault and not mine. Kindly take necessary action against this.
Thanks in advance