Ola Cabs / ANI Technologies Complaints & Reviews

Navigation is poor. Money and distance it shows is not correct. Operator app not working even after updating. Partner app not working after vistinh offuce 4-5 times. Condition becoming worst. Watch 20/9/18 bookings. Not going to ON duty, Go To. What should i do? Should i go to consuram forum? Not even a complaint no is working. Please be convenient

Yesterday i had booked ola two times in kolkata. During my first ride crn[protected] driver has taken rs78/- excess for extra 16 minutes. The fact is that traffic police was detained the car in the route with an allegation of violation of traffic rules, but ola has taken money from me for that detained, why?
Today when i was trying to inform this matter over contact number [protected] it told me that my account has been blocked? What is this? Why my account has been blocked?
Kindly enquire into the matter
With regards,
Dr samir ku nanda
Odihsa
[protected]

My driving licence has not accepted by the ola. But 130was exactly taken by ola. I said why? Then that guard was told me he was not responsible for the money that i paid to ola.. He told me that you should check the documents which you are gonna submitted to ola office.. Then i said him that it is your duty to check and confirm exactly and correctly the documents.. He refused me and said me to leave the office.. This incident was happened in sanpada ola office.. So i am asking to ola that.. Is it a good behavior with the driver and other person which is outside of the ola..??

I had booked my ola auto ride with cash payment. I paid fare charges by cash to driver and thereafter it is deducted from my ola money too. I want refund of money deducted from Ola Money which is Rs. 141. Driver refuses to give me cash back. He asked me to contact customer support. I am trying to connect with support but I did not get any response.

I had booked a cab from Ecospace Bellandur to Loyola School Bannerghatta Road. Cab reached the pickup point which is about a distance of 1/2 kilometer from my office building. Which I reached, by then the cab was shifted to some other driver who reached my building and started calling me. I requested the driver to wait and started walking back. I was about to reach and could see the cab going away. Now I receive a cancellation message and when I started calling the driver. The driver wont listen while I am trying to explain that I have not cancelled.
NOw I am sitting in middle of the drive way and booking for another cab. This booking also starts confusing. I called the driver and he mentioned that he will come though the booking is cancelled. I did not wanted to take the risk and I chose to go back to my office. I tried reaching the ola customer care, but I think they have stopped taking calls on[protected],

We were trying to book a cab from baguiati to central avenue. The fare of the route is usually 160 to 170rs and max 180rs when there's a lot of traffc.
Ola is showing a fare of 458rs which is like insanely high. I want to know the reason for such high charge unnecessarily. Not only this, everytime i book ola for a certain destination, it always shows a fare 150 to 200 rs higher than normal cab.
If this is some sort of marketing going on, then what's the use of this cabs?? Cause for a same distance no body will unnecessarily pay an unreasonably extra amount

Hi booked a share cab at 9:30 am from malleshwaram to lavelle road. And the app shower only one drop before me which was like 2 km from my office. And the next trip was supposed to be mine. But the driver decided to drop the third person first at koramangala and then drop me back to lavelle road taking my time of 2:30 hrs. I reached office at 12:00 pm! Ola is totally unreliable and the app shows a different info and actually the things are different!

Hi
I have submitted complaint my account (Number) blocking, reference id: 2041843.
Request you to please analyse the issue and try to resolve asap.

Regards,
Krishna

Hi,

Though i regular passenger to ola, very bad experience with ola, few months ago i have booked a cab to sec-bad railway station and got confirmation details, and driver himself cancelled the trip, i spoke with customer care team, no response and charged 50 rupees against cancellation, i sent an email communication continuously but no response from ola support, i think ola drivers and company not have any terms and condition, only for customer applicable.

And also, recent scenario was happened, booked ola auto, cancelled by driver again charged 50 rupees on cancellation charges, i tried cancel the charges from ola app many times, but no luck, i sent an email to support team no response. Ola completely unfair support and payments as well.

After few days i booked auto, they collected old cancellation charges along with current auto charge, after they received payment (Along with cancellation fee), they blocked my number.
I sent many email to ola support team response, tried to send email to grievance team, email id not working.

At least before block the number, if ola having enough fair, suppose send an intimation and let block the number, or else suppose to wait still justification received and resolved from both the ends.

Please unblock the number and update the terms and conditions for both the parties (Driver, ola and customer), available only to customer.

Regards
Krishna

Hi,

I'm uday kumar g vehicle owner of mahindra xuv (Mobile [protected]) met an accident yesterday 17-sep, one of the ola cab driver did an accident at 9.30 am on the mankar chowk - wakad road. Ola driver sameer shaik with dl number mh[protected] driving vehicle number mh 12 nx 1667 (Ford ikon) was involved in an accident with my vehicle mh 14 gh 9880. Sameer was over speeding (Above 50 kmph) on a high traffic road which normally has vehicles only below 30 kmph. He was driving a passenger (Ranjith [protected]) to mumbai airport. Both sameer (Mobile [protected]) and vehicle owner rizvan khan ([protected]) have fled from the scenario without paying any vehicle damage charges of inr 5000 and thus resulting in no claim bonus loss insurance for inr 6000, totaling 11000 as assessed by the authorized mahindra show room technician.

I request you to lodge complaint against both the owner rizvan & driver sameer shaikh who can caused heavy damage to my vehicle rear portion and fled from the scenario.

Hello to whomesoever it may concern,

I just had a very bad experience with ola.
Estimated cost was shown as 304 for around 23 kilometers of the distance, when i booked ola auto.
But, the driver took a very long route (33 kilometers) and i was charged 444 rs instead of 304.
Also, during the ride he took some breaks to pee on the streets and to hung out with some friends and to buy gutakha from the pan shop.

Dear sir/ma'am,
I (Ms. Anuja banik majumdar, age: 28+) regret to inform you that yesterday (16.09.2018) i had a worst experience with ola cab at salap high road, howrah. Very often i take ola cabs but never experienced this kind of problem. Last night i was not feeling well when i was returning from my friend's house. So my friend decided to book the ola cab so that i could reach my home safely & smoothly. According he booked the ola cab from salop high road, howrah to chaital para, bally, howrah and called the driver immediately to let him know the exact location. But the driver disconnected the phone and cancelled the ola cab booking. Again my friend booked another ola cab and unfortunately same thing happened by that driver also. At that point of time i was facing serious health issues and couldn't manage ola cab to reach home safely. It was very risky for me to catch shuttle at 8:45 p. M. From the area like salop high road as i am a lady. Me and my friend became helpless. At last i had to board in a crowded bus and somehow reached home.
I hope you would realize my pain and you would take necessary action for those two ola cab drivers asap.
I am sending you booking details for ola cab:-
These below given booking were done from my friend's number (Mr. Priyo parui, mb. [protected])

Booking no. 1:-
Time: 8:48 p. M.
Crn no. [protected]
Car: prime seden white dezire tour
Driver name: sanjay kumar
Mb. No. Of driver: [protected]

Booking no. 2:-
Time: around 8:48 p. M.
Crn no. [protected]
Car: prime seden white dezire tour
Driver name: satyendra kumar
Mb. No. Of driver: [protected]

Regards,
Ms. Anuja banik majumdar
E-mail: anuja. [protected]@gmail.com
Mb. [protected]

This incident happened in silk board bangalore.
There was just a trade paint incident with my bike and this guy’s car. He took my key and twisted my hand. I acted in self defence and pushed him. These scrubs have ruined my bangalore. I am going to file a fir against him. This happened on 17th of september 2018 around 10.30 am car number is ka 41 c 1275.

Bangalore. Nagwara side. My sister booked an ola auto to go back to her hostel, and i waited with her till the auto came.
# firstly, that guy was speaking only kannada and couldn't even understand hindi. Still after 15 mins of talking and me struggling with my basic kannada, i managed to locate the driver.
# 2nd fishy part: i was trying to locate him by the number plate on my ola app, but he told me that the number plate was different. Bhosdike! And it is not the first time ola auto drivers number plates dont correspond on the plate provided on the app!
# 3rd: when i dropped my sister in the auto, he started talking fluent hindi on his phone call! All of a sudden! And all that time, that # was making me struggle in kannada.
#4th: he was supposed to go north, but that # went to freaking east! Totally different place, and he took my sister to some slum places in nagwara. He was asking her to get out of the cab, and that the location entered was incorrect! That dumb #! I personally ensured that the drop location was correct, and he dares leave my sister in some slum shady places, where you # know what can happen! After all, india is famous for rape, nah? Because of such #s mostly!
#5th: my sister was going thru an emotionally traumatizing moment. However she called her my other brother who was nearby (For at that time i was completely south of bangalore). M y sister knew that they were just going round and round, and that guy was speaking only in kannada when she spoke to him in hindi. (Remember he was speaking decent hindi back when i dropped her with the driver?!!!) she shouted and screamed for that # to drop her to the main road at least, which he did. He didnt even ask for the money and fled. Shortly after my brother came and picked her up on his bike.

Ola you better # know your drivers, and do some kyc and #! I always supported ola vs uber, because i support made in india rather than some foreign #. Now if you guys are not going to provide safety to your passengers, well i # pray karma hits you soon and thousandfold!!! If something happened to my sister tonight, i would have # killed that ola auto driver, chopped his # # and would have thrown his # and # on bhavish aggarwal and ankit bhati faces! This is my warning to you, and you better take it seriously!!!

I have booked a ola cab (Mini) this morning. Waited at the pick up location for more than 15mins. But the cab driver didn't respond. I have not cancelled the booking. Ride was cancelled by cab driver afyer sometime. But charged cancellation fees (Rs.50) and also not given proper details of cancellation.
Please revert back the cancellation charges.

Booking details : crn[protected]

I had made a drive on 11th sep from madhu vihar dwarka to noida sector-60 and made payment of rs. 938/- using paytm. By mistake twice same amount was transferred to driver. When i asked him to refund amount he is denying. Even ola official is saying that only one payment was done. While i have sent him the proof of transferred amount with all detail. However, no action is taken by ola official so far. Very frustrating service and lack of discipline of a large company. Just a cheating & dishonest policy with customer.

Paytm transaction details:
• first transaction of paytm : transaction id: [protected] sep 11, 2018 11:42:37
• second transaction of paytm : transaction id: [protected], sep 11, 2018 11:44:11

Driver name: manoj kumar
Mobile no. [protected]

I am nri customer and presently staying in sharjah, uae. From august 3rd to august 27th, i along with my family were in india for our annual vacation. I had earlier booked my return flight from mumbai on 26th august and i had to travel from pune to mumbai airport to catch the flight. Since, ola have introduced outstation cab booking service where we can book the cab in advance for outstation rides, i booked the cab on their mobile application. As per their application, before 1 hour of departure, i received driver details on my mobile number. My flight from mumbai airport to dubai airport was at 10.20 pm and since i had already made online check-in for the flight, i had to reach the airport 1 hour before scheduled departure. Travel time from pune to mumbai international airport is approximately 3-4 hours. Hence, i have scheduled the cab pickup at 4.30 pm. However, after receipt of driver confirmation before 1 hour of departure, the ola cab driver has cancelled the trip from his side. After the cancellation from driver, ola could not make alternate arrangements for another car due to which i had to cancel international flight ticket (For my family of 2 adults+1 child+1 infant) and book a new ticket on 27th august with another airline at higher price. Also, since, i was not having accommodation arrangements in pune, i had to stay in a hotel in pune on 26th august. The deficient service from ola resulted in personal agony to my complete family. I need compensation from ola to cover the financial loss happened due to their deficient service.

I m complaining from last 20 days that i m unable to ride with share pass with 0 fare as i have bought rental of 999 to avail this 0 fare facility. I m travelling from 2 yrs never faced such issue. I need my refund of 999 in my ola wallet as last day of this facility is 27 sep. I cannot loose my 1000 rs for yr fault. Plz resolve this issue or refund money as soon as pos.

I took a cab on 26 aug 2:29 am frm miraroad station to naigaon east the bill was 310 i gav 500 to the driver he had only 80 rps change so he tld me he will payment me the rest amount and he gav me his no and today the date is 15 sep the cab driver is not responding to my phn calls and he never returned the money. Rest balance that i had to take was 110. The name of the driver was sayyad rahmat car was white wagonr. Invoice for your ride crn[protected]

We took a ride from old delhi railway station to rohtak haryana. The fair was 1323 rs but the driver riyaz ahmad [protected] asked us to pay extra toll 90 rs and state tax 125 rs. So i paid him extra for toll. Later i saw in my invoice that toll has already been charged in my bill. I felt cheated and disgusted plz take appropriate action against the driver.
Thanks
Dr. Harish kumar
[protected]

On 4th september i booked aola cab from saheednagar to airport. When i contacted the driver he responded negatively. Also told that i am on the location you may come to me in aharsh manner and did not come to me. Any way i rebooked and the vehicle came with a very well manned driver who dropped me at the airport. It is surprising you are charging rs.50.00 as cancellation charge. This is not sesirable.