Ola Cabs / ANI Technologies Complaints & Reviews

On 4th september i booked aola cab from saheednagar to airport. When i contacted the driver he responded negatively. Also told that i am on the location you may come to me in aharsh manner and did not come to me. Any way i rebooked and the vehicle came with a very well manned driver who dropped me at the airport. It is surprising you are charging rs.50.00 as cancellation charge. This is not sesirable.

With regards to one of my rides outstation, using OLA cabs - i.e. from Coimbatore airport to Ooty, the driver said he will only accept cash payment and not from OLA money wallet. Hence, I changed the payment mode to cash instead of Ola money (although I had funds in the account).

I paid 2000 cash to the driver upon reaching my destination at Ooty from Coimbatore airport on June 8th, 2018. I wasn't given a receipt for the same and I was ok as I didn't know or realize that OLA will also charge my Ola money wallet for the same amount and also activate some post paid service (for which I never opted for).

OLA has been harassing me to pay them the 500 bucks back that was charged to my account during the trip ever since i returned from my trip (June 14th, 2018). When i complained, they are saying that they cannot validate my claim as its been more than 48 hours now.

Why was the postpaid service activated in my account without my approval?; Why didn't OLA try to contact me within the 48 hours time duration about this?

This definitely sounds like cyber crime (read fraud) on the OLA app and I am at the receiving end of this.

No amount of emails, messages or talks with OLA personnel has helped as they are not willing to help in any way. They have been harassing me by calling me numerous times during my office hours for payments. Now, they are threatening me of legal action for absolutely no fault of mine!!

I do not have the contact no. of the driver either who charged me cash, neither is OLA willing to contact the driver about this.

Please help me file a case in this matter. Thanks.

Myself Ajantha, on 5th of september 2018 i travelled chennai central from sri maha hostel shastrinagar Adyar. when i booked through ola it shows got the estimated fare around 237 to 269 due to cabs not avail. Driver s very young and doesn't know the route . Delay the pick up more than 1 and half hours. and moreover he collected Otp through on cal before our pickup so he voluntarily delays the pick up. but he charged Rs.498/- its unnecessary. so i want excess chargeable amount .

My car had offrouted by the ola coz of -12779rupee. Coz my driver got a fake call by the name of ola care delhi and he was saying for tha navigation update and my driver had that activity which was he saying. He was giving sharing duties to him for 1.5 hours after that duties my ola car balnce was 12779. N that man was want bank account or patym no. N password. But didnt give. N i report to ola office in chandigarh. But they r saying we have to lay this amount in any condition. Other wisethey ll close my acount.. Tell me plz how is it possible. Plz check this in my account. Account name is pardeep kumar. Car reg. No is ch 74 t 3322 n plz solve our problem [protected].

I had taken ola pass of rs.80/ in which i had been assured rs.149/ flat rate in delhi ncr within 10kms. I took the ride on sep.7, 2018 in the morning and my distance was 10 kms but i was charged rs. 270/ which was way too extra than promised under the ola pass. When ola pass flashed in my account, no where it is mentioned that morning charges would be extra or i would have to pay the toll for up. This is sheer exploitation of consumers by not telling them the real charges. I want extra charges to be refunded. Why do they recommend such passes if charges are not to be taken as per the plan. As a common woman who commutes daily on her own, these cabs simply exploit their situation.

This is how I experienced the best Ola ride companies.

I appreciated your policy. But don't let the death employee drive your company names, here is the the particular names. Rameshwar vetalkar, an evil humanity. He kill my time and my money, curse on you such a dirty greed, after booking confirmation I make a twice call had conversations with him saying reaching near my location after some minute he switch off the phone. Can't reach his phone nor the spot. What a trick Ola playing around the people.
Please take immediate action such kind of drivers. Don't let spoils the Ola Company.
Thank you.
Pops

09 Sep, 2018

₹50
Cancellation Fee
CRN[protected]
A fee has been charged as per our cancellation policy.

Ride Details

Driver name :
"Rameshwar Vetalkar"
Mob [protected]

Micro - White WagonR

02:42 PM 963, Camp, Pune, Maharashtra 411001, India
Cancellation Policy
Cancellation fee is charged when you cancel a ride after 5 minutes of making a booking. It is also charged if a driver cancels booking after waiting at your location for more than 5 minutes.
This helps us compensate drivers for the time, effort and fuel spent while trying to serve you.

Click here to get a copy of your invoice.
Have queries? Visit support for this ride.

Payment
.
Paid by cash
₹50

For T&C and fare details, visit our website

Didn't make this booking? Report it

Booked a ride from bhubaneswar to puri (Around 60-70 km). But was charged an amount of rs.5555 for 373 km instead of the original amount of 1050. Raised a complain with the support team. It's been 13 days now and have not received the money back.
Please suggest what to do now.

Cab details -
Driver - sanjay kumar behera
Booked on - friday, 31st august, 2018, 12:00 am
Booking id - crn [protected]

Dear team,
Refer this link for complaint details.. Its really disgusting:

https://www.facebook.com/[protected]/posts/[protected]/

Go through this link. This is how ola drivers are behaving with customers. We are in fear that how can we send our sister /mother with ola.

Take action against this driver and develope strong policy to avoid such incident.

Thanks & regards,
Suraj

I was using my mobile [[protected]] for ola cab booking. of late, I am not able book a ola cab using the ola app. The message I get is " this mobile is blocked". i not sure why this has happened. In the Month of April 2018, while booking a return cab from Bangalore airport, in cab line there was confusion between two cabs. The one not allotted to my booking wanted the trip since his house was nearby. He swapped the cab allotment. I am not if he use my phone. Any please this issue at the earliest.

On 10th early morning, i booked ola can from my room to hyderabad airport for my parents but the driver took cash 545 as well as ola money was there.
Driver name :surender
Mini white xcent
Driver number: [protected]
I have raised complain in ola but they said that driver denied of taking money.
Then tell me what i need to do
This is not small money
Please do the needful

Yashika sharma d/o sh. Pawan sharma and i live in sector 7 fridabad. I work for zym so i used to take cab or taxi as per daily routine.in morning when i was booking my cab i got sort of fight with driver he was so rough and using abusing or offensive language over the mobile and then he just appread in front of my place and shouting and bang on at my door without any reason i just want to lodge a compliant about him. I just figured out that he was drunk or sort of another drugs stuff
Applicant name - yashika sharma
[protected]
Yashika. Sharma. [protected]@gmail.com
Driver name - himanshu
Driver cont. [protected]

Took a cab from airport and rs. 445 for the ride was paid through ola money. However, on reaching destination, driver informed that he had not received any money in his account and forced me to pay rs. 456 saying he was being delayed. He asked me to contact ola to resolve the issue. Ola, when contacted, sends me an email saying that the matter is between me and the driver and the company has nothing to do with it.

It is to inform u that, i sahib singh lost my purse in your cab. My purse contain 2000 rs along with all my important documents. The name of driver is sushil kumar. Otp code for ride is 7068. Please ask sushil kumar to return the purse. His mob no is [protected]. My purse was dropped in his cab. And taken by him. Kindly help me out regarding this matter. Iam 100%sure my purse is with him.

I took an OLA cab on Sat, Apr 28, 06:53 PM with CRN [protected]. I was travelling to Bangalore Airport from my home that evening. The app was showing a short route and all vehicles usually take the same route. While booking, the amount shown to me was roughly Rs 1300. But actually, the driver changed he route and took a longer route just to earn extra money from me. I asked him not to take that route, but he threatened me saying that he would end the trip. I couldn't argue as I had to catch my flight. So, I was helpless and had to agree. Later on, when the trip ended, I saw that the bill was Rs. 1936. Since, I opted for online payment, so the balance amount of 600 was pending. I also raised a complaint against the driver to OLA stating all the details. But sadly, no action was taken. Instead, OLA kept on sending me reminders to pay the balance amount. They also gave me repeated threats saying that they would initiate legal action against me. I can pay Rs 600, that is not a problem. But why should I? This is a clear example of injustice and robbery from OLA. They don't care about the customers but only about money. Please take action against this. Even now, they are sending me threats in email. I need a proper justification why I should pay the bill. This was the driver's fault and not mine. Kindly take necessary action against this.
Thanks in advance

I have cancelled ola auto 2 to 3 bookings in a day since driver denied duty at first later another driver asked for extra charge and at my third booking driver was already in a ride so he said it would take around 15 min since i had too reach soon i cancelled my third booking too later my account has been blocked even after 24hrs its not unblocked. Even if i tried to contact customer care i didn't get any proper reply for my issue.

I have booked Ola cab for pick up to railway station jalandhar from New GTB nagar for morning Shatabdi to pick me up in the morning at 5:15am and i got details of the driver at 5am and nobody turned up to pick me up. At 5:20am i called the driver and he said he is not having my details for pick up and i need to book other Ola cab nearby which was shock for me. I was having my train at 6:00am and it was already 5:25am and i missed my train because of this careless attitude and service and it was really big harassment for me. The message i got the details are as under:

Jashandeep ([protected]) is on the way to your location in a white Beat PB01B4157.

I need the clarification on this matter.

Dear all,
My family has traveled on 25 th august on plane and they paid by cash after completing the ride. But showing due on ola postpaid. I called to customer care regarding this i have faced very bad experience with your executive and supervisor. They are saying me to uninstall the ola app. Unsupportive customer care
Registration number :[protected]
Regards
Karthikeyan v
91-[protected]

Dear ola customer support.

Wish to inform you that an am out of rs.300 was added from my sbi account to ola money. This is not reflecting in the ola money.
The reference message is as under.
Thank you for using state bank internet banking. Reference no. For ani technologies private transaction of rs. 300.0 from a/c ending 1496 on 08-sep-18 at 08:10 is igaehufvr0.
Now, i want to ask you what happened to this money. Why is not reflecting in my account. Please resolve the issue immediately. Otherwise i will move this matter to next level.

Also find details of my travel.

Now a days ola auto drivers have become very much rude and unprofessional. Today within 10minutes i have cancelled 3 ola auto rides, because they are not ready to take a ride to distant place. They are turning on their ola rides but after booking they are denying to take us. They are so rude that they don't even know to do polite talks with the customers. Two of the auto drivers have denied duty from sailashree vihar to go sum hospital, bbsr and have threatened me to complain about them in the company. I am now fed up with the ola service. I want the two auto drivers should be made out of the ola service or else again i shall complain this in consumer forum.

On 30th august i booked ola cab from my home to airport - crn [protected], i took the cab. While i was on my way the cab driver pravin asked me how much will be the fare, i responded once you stop the ride you will know. Just then i get a call from another driver saying he is from ola, i stated i am sitting in the cab. Both the cab drivers said it is a app glitch cancle it so i did without knowing i am being cheated. On reaching the airport the driver asked me to pay 1500 cash i asked him how much is it showing he said its not showing so you have to pay 1500. Since i was in hurry to catch a flight i did so. I called ola escalation desk which was no help. They confirmed that 2 cabs had got alloted to me by mistake but since you cancelled we do not have record of the trip and no invoice can be given. I insisted stating that this is an error at your end and you must share the invoice but they refused to help. Ola by alloting double cabs and when the customer has boarded they call and ask to cancl and then charge the customers amount of their choice. This is a big fraud and i want this to be addressed. I have recorded the call with escalation desk where they refuse to act on my complaint.