Ola Cabs / ANI Technologies Complaints & Reviews

Ola cabs has a no waiting policy...but these ### don't understand that it is not possible to stand on the road with a two month old baby and 3 pieces of luggage...
The driver was informed that I am just going inside the building and getting the baby and the luggage.
Yet the inhuman ### left and charged me a Rs 50 cancellation charge.
Needless to say I am never going to use Ola ever again...and recommend the same to everyone I know.

I am aman kumar sheoran. Recently i have faced a lot of problem in booking ola cabs. As i am getting reply that my account is blocked as i violated the rules.
I dont know how i violated the rules. I am using the same mobile number but i have changed the mobile. My number is same.
I am regular customer of ola.

Please resolve the matter as soon as possible.

Date of journey - 4th aug 2018
Bill no - crn[protected]

I stay in electroniccity, i booked a cab to magadi road, app suggested me longer route (Nice road) which is of 38 kms and showed a price of 775/-. However, i have taken a city route which is of the same time and lesser kilometers (Around 24 kms) but i have been charged the same price.

When i contact customer care they are saying it will be charged like that only and it will not be charged per km. This is illegal, they should charge me per kilometer that what app say while we are booking (Any deviation from the route shown it will be charged per km).

There is no transparency in billing. These people are behaving worst than auto fellows now.

Also when i checked it was mentioned. I'll be charged 12rs per kilometer before the ride taken.

Attachment clearly shows the route which i have taken.

It's now third time in last two months. Unnecessarily about got deducted from my account twice because of their server issue n for i need to mail or need take update every day and need to raise different request ticket daily in one mail they ask screenshot n in another mail pdf of bank statement.in this whole process they took more than 1 month.. N last month i same issue happened and i m still waiting and daily sending mail for update but replies are same. As consumer we want this process should happen from ola side but doesn't bother for customer's money.

I booked ola cab from kolkata airport to sonarpur station via ola counter. After reaching to the destination he asked fr cash. We had a lot of luggage so couldn't check mobile fr payment. We paid him 780 while the amount was 764rs. He started arguing that he needs more money, we refused to give. After reaching home when i checked my mobile i saw 764 got deducted from ola money. I registered complaint in ola, now they are refusing. I called the driver hr picked up the call, upon knowing that it's me he disconnected the call and now he is not receiving my call. If he is saying the truth then why is he not receiving my calls? 764rs is not a small amount. I want my money back. Why will i pay twice? Clearly driver cheated me, and ola is supporting this kind of act?

Hii this chirag beladiya from surat and my mobile number is [protected]
Today i have book ola citylight to katargam then two driver has deny to not come to katargam and they are deny to cancel trip so kindly revert back to me and pass the waiver and driver detail are as under
Bharat barad
Micro:- white wagonr
Crn:- [protected]
Dipak mistry
Mini:- white wagonr
Crn :- [protected]

While booking my ola auto ride from rbi quarters aundh to central mall, pune, tentative bill was shown as 48 rupees. When i completed my journey, ola auto drive stopped the journey and shown zero rupee bill, as bill was paid through ola money. Then driver left and he didn't ask me for cash. After 10 minutes, i received the message of rupees 88 charged for my trip. 65 deducted through ola money and 23 rupee cash to be paid to the driver. But, driver had already left and he didn't ask me for 23 rupees which ola messaged me to pay. It means that there is miscalculation and misunderstanding on the part of ola. Ola may verify the same from my auto trip driver. So, ola has deducted 65 rupees from my ola money instead of 48 rupees shown at the time of booking. There was no change in destination/route/construction/diversion/traffic issue, so the ola shall charge the tentative bill of 48 rupees. Also time taken to reach my destination was 10 minutes only but in invoice it is shown as 18 minutes.in ola app, i already raised the issue but ola has not responded in any manner.

On my return journey by ola auto, the bill charged was only 34 rupees.

I am using ola services since last 04 years. But, now ola is causing inconvenience to customers by charging wrong bills. Ola shall refund not only 17 rupees in my ola money account but the whole bill of my ride for causing inconvenience and wasting my time to get justice.

Hi team, i am really disappointed with the services of ola driver. This is with reference to my ride in the morning on 3rd aug, 2018. I had booked the ride for vega schools, sector 48 and i had informed the driver that from vega, i would go to vipul trade in sector 48. He agreed to it and then mid way he took another ride and dropped me at vega saying that now yu can take an auto and go further as i have accepted another ride. Also when i gave him a note of 500 rs, he said give me the change and take it form somewhere and give it to me. It was a complete torture. Driver name - bhoop singh

Also at the same time when i had confirmed the cab for bhoop singh, i got another booking at the same time of mursalim which i had canceled but due to some error the ride was not cancelled and i have been asked to pay 75 rs additional in today's ride. If these instances would happen i would definitely stop the services of ola as i think the services towards customer satisfaction are getting deteriorated at your end.

Today morning at about 5am i booked an ola rickshaw from viman nagar. The guy came to pick me up and asked if i had to pay via cash or ola money. When i told i will pay via ola money he asked me to pay cash as via ola money he gets charged 30-40 bucks. I told him i had no cash, he forced me to make a payment via another mode. He did not enter the otp on his device so that my ola money doesn't get deducted. He forced me to pay via paytm and i was forced to may double the amount. I was charged rs. 250 when the ola was showing rs. 106. I don't have the rickshaw details as the driver did not enter the otp. I have the number i paid via ptm - [protected] and his name was shahid on paytm. Please return my 144 back.

My brother booked a cab while returning from the airport along with his cousin. While traveling when connected to wifi the driver asked to turn it off n not use. After they reached the destination without ending the ride asking him to pay money, when my brother asked him to end ride he started abusing. After paying the bill amount the driver abuses again n so angrily he got out n shut the door little hard. To this the driver comes out n punches him hard on his face close to his eye with his ring, to defend himself when my brother hit him back he punched again and held other brothers neck. These two boys are small boys n is this the way a driver is suppose to behave. First of all how can ola hire such kind of gundas who beat up the customers n threathen of coming home n killing him for not giving extra money. What kind of service r u people providing, it's a big shame n how do we trust n ride again. We were ur regular customers but now we will have to stay away

Myself prashant madkaiker cell [protected], resident of pune. Today have pre-booked ola cab for airport. Ride was cancelled by driver. Driver failed to report at schedule time. Mh12qg4831, driver rajendra bhakare. [protected]. I may miss my flight due to deficiency in services caused by ola ride. This incident have caused mental harassment to me and my family who r travelling with me. Time is precious when is airport drop. Driver is rude, and failed to inform causing additional delay.

Dear sir,

Amount has been debited from my father account on 30.7.2018 for the olacab transaction kindly find the transaction details as below. Kindly cancel the transaction refund the amount and provide form where the transaction occurred.

Othpg 916686 citrusp*olacabs
Othpg 916686 citrusp*olacabs
Othpg 916686 citrusp*olacabs
Othpg 916686 citrusp*olacabs

Regards,
Ranjith r r
[protected]

I just booked a share ride and waited for the cab to arrive! But he didn't reach me at my pickup location, but it said the cab has arrived! I was calling him ([protected]) many times, but he didn't pickup. And i couldn't find the cab as i was stuck in crowd. I was searching and moving around all the way around the location of the cab. It was disgusting that you charged me a cancellation fee. Please provide a valid support to continue ola! Thank you!

I hire ola cab from anad parbat to mukerjee park, three tym i book car but ur driver cancel my ride then i call ur customer care center, then ur executive book cab for me, and my come from shastri nagar, after 30 mins cab to my location, but driver behavior is very bad, he said madam aap ye ride cancle kr dete mujhe traffic mai kitna tym lga or mera bhut tym kharaab huaa, whatever he said i listen i didnt reply anything, then driver drop me 100 meters before from my location and said madam bass bhut tym ho gya jaldi se paise do mai jau i give my fare he didnt give my change and go in all this misbehaving and arguing i forgot my belongings in cab, now he refuse to to come, i call him so many tym, i said whenever u come on same location plz call me i take it from u but he said this is not possible, i didnt come there i lived in preet vihar, if[censored] want ur belongings then come here
Sir /mam
Please help me
Gurvinder kaur

Wrg to osn [protected], i had booked your service this evening. The eta was 6 min app. But the driver called me in the meantime and enquired about the drop point to which i declined but insisted him to come. The driver, on the contrary, neither came for pick up nor cancelled the ride. I was waiting inordinately for more than 30 min but in vain. I send umpteen messages to you via your support system. No response yet from your end. How do you plan to compensate my wait time. Do you want to take yourb customers to task? Hope you contemplate a live support system to save customers' time.

I have not seen service like this, customer service is very poor, the account temp blocked for more that 48 hrs after i recharged due to the below invalid incident

Yesterday when i started back using the service, when i booked auto waited for 6 min call the auto 2 or 3 times no response, i also shared my landmark detail than driver cancel the ride, so again i asked for another auto he came after few min

Not sure why i was charged rp 15 and block the account, its auto driver canceled the ride, so i need to retook another auto, so app or automation should know whose mistake or should not penalized the customer because your app is not working

Now i cannot use ola and my charge money is not used, i used this service when i travel to the country

There is no option speak or escalate to support person they think all automation will take care and put into trouble

I tried to reach the support number its keep saying a/c block, so only option is email.

Let me know how this process work in this case auto driver canceled the service do you give free ride or i have to wait for app to check and the ride that could take 1 hr also depends are the area.

I suddenly realize while booking ola to go back to my home from airport, that my account was blocked on 26th july 2018, while it was used on 25th july to charge ola money account. No prior intimation on this at all from ola.
When i contacted ola support, they replied that my account was blocked permanently due to "violation of ola policy" and they cannot unblock it..

I would like to know what was the violation?

Did i make such a severe offence? Was it a criminal offence, that ola is treating me like this?

Moreover, there is no information on the ola money balance in my account.

Ola simply just does not respond to me multiple emails or posts / query on their facebook account?

Why am i being tortured like this?

I booked a cab with ola app at indra gandhi international airport t 2 for faridabad while booking it showed the fare of rs 615/-. I had rs 140 in my ola wallet and it showed rs 475 to be paid in cash to the driver. I was at t2 arrival and the cab was at t2 departure so in order to save its fuel driver requested me to take the lift and board to taxi from departure to. Which i also agreed and did the same. But while leaving the cab when he stopped the ride the amount he took from me in cash was 815/- which was not justified in any way. I tried to raise the issue online at their app but it is not accepting my grivience. Kindly get the excess amount charged refunded in my ola account.

I travel using your ola outo; that day my phone was less battery charge and in between the way my phone get dead. When i reached the home and ask for your driver about the payment then he replied 40 rupees and he also asked 10 more rupees because i have a bag so, added 10 more rupees. I. E he takes 50 rupees. When i told to show the phone for balance, he does not show me and tell your ride automatically canceled before the main gate of society, how it is possible to terminate the ride before reaching to the destination.
He also does not tell any thing that money is already paid through the ola money or not.in place of 27 he takes 50 extra even after ride fare paid through the ola money. I have paid 3 time for a single ride in this journey, its really bad experience and motivate not to ride through the ola. If you can resolve the issue please try to resolve.
Date of journey :16 jul, 2018
Id : crn[protected]
Name of driver:rajesh shukla

When i check the ola money wallet it creates the confusion then i check the payment history.
I want to ask you, is it right??? I'ts a type of fraud, you are taking fraud money. If costomer mobile is dead then you can take money as you want?

If possible plese call me: [protected]

I took a rental ride in rental on[protected] at 4pm from sunny valley apartment, dwarka sector-12, new delhi to igi airport t3 and returned back immediately. I booked the car rental and i am shocked to see untowards toll / parking charges of 150 inr in it as the parking charges while it was just dropping.

There was no parking or toll applied, then how it is charged?

My crn is crn[protected]