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Ola Cabs / ANI Technologies Complaints & Reviews

www.olacabs.com

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Updated: Sep 16, 2025

Complaints 9486

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Bad 😕 It seems that Ola Cabs / ANI Technologies has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Ola Cabs / ANI Technologies reviews & complaints page 206

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I booked ola cab from chennai airport to ntecl kurvimedu power plant who is approximately 40km but he take wrong way & he reached another place i totally socked after asking some local people he come back & finally drop me on my actual location. But after dropping me he took fare total up to kilometres. Now what should me do. How i can get my money back i also complain ola customer care complaint no. Is[protected]

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Address: 122001

First of all it is next to impossible to reach out to ola customer care over the phone. On top of that, i didn't receive any proper response from ola customer care despite sending multiple emails to them. The issue was regarding usage of ola wallet.

On another instance, i had booked a more expensive ola "prime" cab (Instead of micro or mini) to enjoy the in-car entertainment during the ride. However, neither the in-car tablet was working nor the wifi. I had raised a complaint through ola app during the ride itself and had asked for an appropriate refund of my money. It has been over a month now and ola did not even have the courtesy to respond back (Let aside the refund).

Ola seems to be riding high on their current success but their management seems to be ignorant of the fact that in today's customer satisfaction oriented market, it does not take long for an organization to disappear into oblivion if it is not sensitive to customers' grievances.

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Address: Pathanamthitta, Kerala, 689542

Dear sir,

I am frequently getting a call to pay 500... whenever I used your services I paid your charges in cash to the driver ... then where is the question of dues ? They say that I have used some credit facilities of Ola which I am not aware of ... I am aware of Ola money which also I never used ... every time I used your services I paid in cash

Request you to please verify your claim of 500 on me...

Based on the above, since I don’t have dues to you, request you to please correct your accounts so that your people will not call me again and irritate please

With Regards

Biju T Eapen

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Address: Pune, Maharashtra, 411014

Website: www.olacabs.com

Hi Consumer Complaints Team,

My ola cabs booking account is blocked since 22nd June 2018.
I reached their support email ([protected]@olacabs.com) and got response that account is permanently blocked due to policy violations.
I did not do any violations and ask them the details and about my ola money.
However, they are not responding and refunding my money.

Please look into this matter and advise. Around Rs 900+ are there in my OLA money.

Appreciate your immediate action.

Regards,
Megha

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Address: Hyderabad, Telangana

Website: www.consumercomplaints.in

I was driving at Peddamma Temple, Jubilee Hills, Hyderabad, in the middle lane of road. The Ola cab driver was driving at right extreme lane, close to road divider, hardly finds a gap of car. Suddenly he overtook my car and took left turn in front of my car, resulting a dent at right side bumper

He stopped ahead and found his car has no damage and rudely said to me this not my fault and yours. On being confronted, the Ola cab driver started shouting and giving slangs.

The car number is: TS10UB4942. The incident took place around 11:00am on 21-Jul-2018.

I hope some strict action is taken against such ruthless drivers. Looking forward to a strict prompt response from your end.
Thanking You.

+1 photos

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K

Kiran Marla

from Eluru, Andhra Pradesh

Jul 23, 2018

Ola cab driver also gave an open offer that I can complaint my best availability, wherever possible...

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Address: 500008

Website: OLA cabs

Dear Sir,

This is to inform you that ola has wrongly charged for me on the last two rides which was cancelled by the driver, still charged to me. Wrongly chaged dates are 14/10/2017 & 14/12/2017. I am trying to cancel through the app but every time giving same error try again.

From that period onwards i am not using OLA cabs.

Request to check and give the cancellation fee waiver.

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Address: 560045

Website: www.olacabs.com

You people are runing a travel or any other company worst customer care excutive you people have recruited that they take a customer number and they chat in whatsapp personally and sexually they r talking n collecting money from the customer I have all the proof which happen in my life one of ola telecaller she took the number started flirting with my husband we book only ola vechile to travel we people dono that you people offer ladies to mens you will take a immediate action or else I am gonna file a complaint against your company
Customer excutive name:-Nandini
Her contact number:-[protected]

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Address: Ahmedabad, Gujarat, 380013

Dear ola support team,

As per subject I need to inform you that as my today's experience I share you.

I am at airport from evening 5:00 - 10:00 but I didn't receive any single trip from ola. So hope you understand this is such a not possible at all. Like I can see other some ola drivers received the trip.

My second issue is that yesterday I have logged in for 12-14 hours. But in report it has been seen it is 00 hours..

So please share If any system issue or you have changed the system for different drivers to not get a trip... If it is true such a system like that we have not get trip from your side it is not fare. As other driver partners have ola score 5-5.7 and my score is 9 then also I didn't receive trip for long time. For Airport I did not receive domestic pick up. May be it is also something wrong done in customer ola app. By your ahmedabad office staff for the support to some their related drivers.

In your ahmedabad office I have doubt for ola office executive and the drivers are doing something wrong that they have not received and listen our queries. We are not satisfied with ola like that.

Hope you understand all above matter, and give me resolution for the my all queries as I have responsible person. I have my family and I need to fulfill their wishes but with this disgusting serve from ola I can not happy.

I want to get urgent action for above.

Jul 20, 2018

Updated by Akira Akira Dear ola support team,

As per subject I need to inform you that as my today's experience I share you.

I am at airport from evening 5:00 - 10:00 but I didn't receive any single trip from ola. So hope you understand this is such a not possible at all. Like I can see other some ola drivers received the trip.

My second issue is that yesterday I have logged in for 12-14 hours. But in report it has been seen it is 00 hours..

So please share If any system issue or you have changed the system for different drivers to not get a trip... If it is true such a system like that we have not get trip from your side it is not fare. As other driver partners have ola score 5-5.7 and my score is 9 then also I didn't receive trip for long time. For Airport I did not receive domestic pick up. May be it is also something wrong done in customer ola app. By your ahmedabad office staff for the support to some their related drivers.

In your ahmedabad office I have doubt for ola office executive and the drivers are doing something wrong that they have not received and listen our queries. We are not satisfied with ola like that.

Hope you understand all above matter, and give me resolution for the my all queries as I have responsible person. I have my family and I need to fulfill their wishes but with this disgusting serve from ola I can not happy.

I want to get urgent action for above.

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Address: Pune, Maharashtra, 411057

Website: ola cab

Boarding R2 life Repubic, Nehre, Maharashtra, 411057. Drop Airport Pune. Driver Mr Mayur Pavale, Hundai Xcent White Mh 04 HN 0474, Passenger Mrs Ranjana Singh. Cab Was booked for Night travel From 0030 AM Wednesday on 19/7/2018.

Payment was deducted on line as per process of OLA Cab. But driver was forcefully asking to pay night charge in cash, he delayed the trip. His attitudes was very argumental. Such Driver must be asked and a satisfactory reply to be sent to undersigned .

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D

drc1951

from Gurgaon, Haryana

Jul 19, 2018

Re; My Complaint dated 01.07.2018. I have not received any reply from the company. Why is it so? Driver have cheated me. I have been charged of Rs 71 for not travelling at all on 30.06.2018 by discussing with the driver inside the car.

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Address: New Delhi, Delhi, 110058

Website: www.olacabs.com

I am a regular consumer of your services. It is highly disappointing to mention that the temperament, attitude and conduct of the personnel(driver) hired by you is unprofessional, unethical and impolite, to say the least. Post booking they call and ask for destination to know of the destination is near or far. I am guessing hereI, which is because of the kind of money they make in a long trip. If the destination is nearby(which was my case), they either cancel or ask you to cancel, while making excuses that their tyre is punctured. If destination is not provided, they behave impolitely and ask for the destination again. The second driver(named Piyush) assigned to me did this. He did not cancel, asked me to cancel post enquiring about destination.

Is this the way to treat a legit consumer of your services? Is it how you brief your drivers to behave?

I waited for half an hour, for a 15 min journey due to this mess. Finally, I had to book an Uber.

Their personnel are the opposite of yours. They are punctual, respectful and treat with dignity.

I want this issue to be solved ASAP. I want those drivers to be taught a lesson so that they don't repeat this.

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By mistake I sent an wrong reqest because of which my no got blocked. I want to make an request to kindly unblock my number.
By mistake I sent an wrong reqest because of which my no got blocked. I want to make an request to kindly unblock my number.
By mistake I sent an wrong reqest because of which my no got blocked. I want to make an request to kindly unblock my number.

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Address: New Delhi, Delhi

Website: Ola cab

I booked a ola cab, firstly cab driver was ok as talking after sometime he started talking with his friends for issue of his girlfriend matter over phone while driving .I think this was not the right place to talk this matter after that he stopped cab at CNG pump and told that it takes max 5 min and took something 25 mins for CNG fuel competition and surprising was that Fare of that time period added on my bill which was double at shown of booking.

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Address: Hyderabad, Telangana, TS34T6366

I was waiting at the location. The driver has arrived I called him he has observed me . Meanwhile some other person came and spoke to him in front of me. May be he offered more money. The driver has left before my eyes wantedly though I was calling him. I called him. He didn't answer my call. He hasn't even cancel my ride. What is he thinking of himself. Lot of my time is wasted. After a lot of waiting I got that booking. After that there was no time with me to book another auto also. I was very upset with this because I have faced a big problem. Today is very important for me but he spoiled it

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C

chayapallavi

from Bengaluru, Karnataka

Jul 19, 2018

20th June 2018, i tried adding money to 'OLA money" with transaction id IGADTSIVO3, Rs.500 got deducted from my account but transaction failed.

OLA support states that money will be credited back in 7-8 working days, but its been more than 15 days still no money credited please help

M

Mohan Rambhau Wanare

from Nagpur, Maharashtra

Jul 19, 2018

Mh 49 AT 0980 driver mukesh machle from nagpur has no received me AT 4 am not follw rule of driver

H

Hyper Arun

from Bhimavaram, Andhra Pradesh

Jul 19, 2018

My account is blocked.plz active my account ola

A

Akki Shaikh

from Mumbai, Maharashtra

Jul 19, 2018

I m ola leasing car oprator in mumbai. Still 4 days gone my car r break down in thane but no support for me from ola leasing department. Nobody to contact us for us. Plz hlep & solve the problem. Oprator name :afzal shaikh [protected]
Car no :MH. 02 ER1214

after reaching location the driver wantedly left observing me - Comment #3160624 - Image #0

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Address: Chandigarh, Punjab, 160020

Website: Ol

Hi,
Booked a bike at 7:40 am for my work location, had a word with the driver, he confirms he will be there, but after 10-15 min he cancelled the ride, make me late for an official meeting,
Is this the kind of professionalism taught to your driver's, running a business in such firms, u need to understand the value of time of other people, if we r paying so much just for pick n drop, the value of others time should be understood
I would be highly obliged if the complaint is taken into consideration and proper action is took for same.
Thanks and regards
Aparna Sharma
+91-[protected]

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B

Belden

from Noida, Uttar Pradesh

Jul 19, 2018

I am not using the Ola account for any fake ride...My account is being blocked just because some of the [censored] drivers were not willing to drop me on the drop location..And some of them were unreachable via phone either their phone was busy or unreachable...I had to suffer a lot just because of this.Kindly reopen my account

P

Pram Pandey

from Khammam, Telangana

Jul 19, 2018

Hi
I booked a cabe in night 11:00 o 'clock .because i going to morning 6:00 i to secundrabad to tirupati.but at a time cabe was cancel on same time .
Next time i book cabe but not correct loction found in service system.
So that pls solve this prolms.its comany ruls .i[censored] r not agree then reply i look other service. Thank u

J

Jayasree nandakumar

from Bengaluru, Karnataka

Jul 19, 2018

Dear sir

I am unable to login to my account and blocked for usuage

Also after downloading the app it says it needs internet inspite of connected to WiFi

Please advise and unlock the same for usuage

I have ported my number from BSNL to Airtel last month

Jayasree N
[protected]

C

Camy28

from Chennai, Tamil Nadu

Jul 19, 2018

There are very rude drivers, sometimes they abuse verbally with inappropriate terms... Complete lack of professionalism.
Unsafe for booking, especially for girls who travel alone.

lack of professionalism - Comment #3160920 - Image #0

A

Avinash Wavale

from Mumbai, Maharashtra

Jul 19, 2018

Sir, I m Avinash Wavale. Maine aaj ola book Kiya tha.. Lekin payment maine Cash diya. Aur mere ola wallet se hi payment hogai...plz help me.. Give me the money in my wallet.

lack of professionalism - Comment #3160980 - Image #0

Avinash Wavale's reply, Jul 9, 2018

Sir, I m Avinash Wavale. Maine aaj ola book Kiya tha.. Lekin payment maine Cash diya. Aur mere ola wallet se hi payment hogai...plz help me.. Give me the money in my wallet.

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Address: Visakhapatnam, Andhra Pradesh

Website: Ola cab services

To
The ola services,
Visakpatnam.
Sir/madam,
I m the regular ride customer for u I faced a civer problem from the driver named Krishna Murphy dt19/7/18 time 5:00am not an friendly driver nd he s doing Ford to the ola income by demanding the customer in the pickup for cancellation of booking nd taking higher fares in demand and he s not valued on your company.i submit this complaint to the higher authorities i[censored] not respond to it.i am giving a chance for u to resolve it.i don't want make ur fame get down.plz contact me if possible [protected].car no AP31TV6143.driver no.[protected]
Thank you
Yours sincerly
B.sairamcharan

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Address: Mumbai City, Maharashtra, 400709

Ola does not have proper customer service . My Ola App was not working properly and after some all accounts got blocked suddenly And I use OLA twice in a day for office . Whenever I am calling OLA Customer care they are saying to send a mail to [protected]@olacabs.com . But got only one reply from [protected]@olacabs.com that I have violated OLA Policy so account is permanently blocked . But they are not specifying which policy got violated as I have not anything .

Jul 20, 2018

Updated by Shah9930 i tried to call on Regd office number and HQ number but no luck . Really I am suffering because of this.

Jul 23, 2018

Updated by Shah9930 I think OLA does not understand and take users seriously . Because they revert that they do not have any manual
intervention but they should know that sometimes application also misbehaves .

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I booked a share ride on 18 July, 2018 around 10.25 am. The driver said he has arrived but did not see the driver at the location. As I was running late and had no time to go search for the driver I cancelled the ride, for which I was charged 50rs extra. I feel this is not a fair way to deal with ola customer when there is a mistake from the driver.

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Nahvi Ibrahim

from Chennai, Tamil Nadu

Jul 19, 2018

I booked Ola for an emergency. Driver cancelled the trip after knowing the destination is near. After booking another cab from Fastrack, the doctor left and had to rush to near by hospital. This inhumane action of driver is condemnable.
Trip reference: SUV•CRN [protected]. Driver: Bharathidasan.

P

Pafmini sekar

from Paramagudi, Tamil Nadu

Jul 19, 2018

Booked OLA auto No.TN 09 BL 4604 @ 15.48 today and received the OTP.Contacted driver T.Palanisamy (Mob.[protected]) and still he has not come for pick up. Ask the driver to cancel the trip.If I cancel, I will be charged for cancellation.

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Address: Pune, Maharashtra, 411038

Website: ola

I booked a cab from balewadi highstreet. Driver was away by 10 mins.I called him 8 times.He rejected the calls & then put his phone on flight.He arrived nearby our location & halted at a place.he Cancelled ride after 25 min.We approached him by folowing GPS location.He was busy watching movie on phone.He lied that he got no booking & talked rudely.
We wasted our half an hour waiting for him. He did not recieve calls. He shut the car's window on our face.Such rude behavior cannot be tolerated. Such service from Ola is nit expected
Driver name: Dattatray Deshmukh
CRN: [protected]
Car: Micro white Xcent

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P

Pratul kumar choudhary

from Aligarh, Uttar Pradesh

Jul 19, 2018

Please refer to my booking at 10:06 PM of 13.07.2018, Mini CRN [protected]. The driver Dilip did not pay the toll tax and instead called us to board near metro entrance gate 3. But he charged full fare of Rs. 773 which includes tall tax.

A

Ajkul

from Mumbai, Maharashtra

Jul 19, 2018

Today only i have booked a ola car from
Panvel to Koparkhairane, Navi Mumbai
I have booked once only but it appears that two messages sent to two different drivers. Pl. verify and advise.

B

bhaskar1917

from Hyderabad, Telangana

Jul 19, 2018

I have booked a ride from Sunshine hospital to Dilshuknagr. After arrival of vehicle driver disagrred for the ride by saying that he is not interested to go in that way and he left the place. But for this cancellation fine of rs 25 charged on me in the next ride...

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Address: Hyderabad, Andhra Pradesh, 500005

Website: www.olacabs.com

CRN[protected]
mistakenly Paid Rs 2000/- extra, Driver promised to return the amount through PayTM but not yet returned
At the start of trip he collected Rs. 2000/- for filling diesel, then at the end of the trip we mistakenly in hurry paid full amount 4500/-, after realizing we called the driver he agreed and promised to return money through PayTM.
Ticket:[protected]
Driver not answering calls. What's the solution? A police complaint?

Vijaypal ([protected])
Silver Indica TS03UA7757.

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Address: 110091

Monday 16th july morning booked ola cab from supreme enclave mayur vihar ph 1 to supreme court tilk marg. ola driver cancil the ride on 09:24AM
Mini CRN [protected]. and charging Rs 50, for cancallation have taken the amt in next ride on yesterday 03:45 PM Mini CRN [protected]. If ola driver cancil the booking then why the customer should pay. have inform ola through app

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Pravin Anandrao

from Mumbai, Maharashtra

Jul 19, 2018

My name -Pandurang Anandrao Car no MH05 DK2471.

You received my 667rs .
I want reason properly, proof my mistake.

Ola company receive my money.

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