Ola Cabs / ANI Technologies Complaints & Reviews

First of all it is next to impossible to reach out to ola customer care over the phone. On top of that, i didn't receive any proper response from ola customer care despite sending multiple emails to them. The issue was regarding usage of ola wallet.

On another instance, i had booked a more expensive ola "prime" cab (Instead of micro or mini) to enjoy the in-car entertainment during the ride. However, neither the in-car tablet was working nor the wifi. I had raised a complaint through ola app during the ride itself and had asked for an appropriate refund of my money. It has been over a month now and ola did not even have the courtesy to respond back (Let aside the refund).

Ola seems to be riding high on their current success but their management seems to be ignorant of the fact that in today's customer satisfaction oriented market, it does not take long for an organization to disappear into oblivion if it is not sensitive to customers' grievances.

Dear sir,

I am frequently getting a call to pay 500... whenever I used your services I paid your charges in cash to the driver ... then where is the question of dues ? They say that I have used some credit facilities of Ola which I am not aware of ... I am aware of Ola money which also I never used ... every time I used your services I paid in cash

Request you to please verify your claim of 500 on me...

Based on the above, since I don’t have dues to you, request you to please correct your accounts so that your people will not call me again and irritate please

With Regards

Biju T Eapen

Hi Consumer Complaints Team,

My ola cabs booking account is blocked since 22nd June 2018.
I reached their support email ([protected]@olacabs.com) and got response that account is permanently blocked due to policy violations.
I did not do any violations and ask them the details and about my ola money.
However, they are not responding and refunding my money.

Please look into this matter and advise. Around Rs 900+ are there in my OLA money.

Appreciate your immediate action.

Regards,
Megha

I was driving at Peddamma Temple, Jubilee Hills, Hyderabad, in the middle lane of road. The Ola cab driver was driving at right extreme lane, close to road divider, hardly finds a gap of car. Suddenly he overtook my car and took left turn in front of my car, resulting a dent at right side bumper

He stopped ahead and found his car has no damage and rudely said to me this not my fault and yours. On being confronted, the Ola cab driver started shouting and giving slangs.

The car number is: TS10UB4942. The incident took place around 11:00am on 21-Jul-2018.

I hope some strict action is taken against such ruthless drivers. Looking forward to a strict prompt response from your end.
Thanking You.

Dear Sir,

This is to inform you that ola has wrongly charged for me on the last two rides which was cancelled by the driver, still charged to me. Wrongly chaged dates are 14/10/2017 & 14/12/2017. I am trying to cancel through the app but every time giving same error try again.

From that period onwards i am not using OLA cabs.

Request to check and give the cancellation fee waiver.

You people are runing a travel or any other company worst customer care excutive you people have recruited that they take a customer number and they chat in whatsapp personally and sexually they r talking n collecting money from the customer I have all the proof which happen in my life one of ola telecaller she took the number started flirting with my husband we book only ola vechile to travel we people dono that you people offer ladies to mens you will take a immediate action or else I am gonna file a complaint against your company
Customer excutive name:-Nandini
Her contact number:-[protected]

Dear ola support team,

As per subject I need to inform you that as my today's experience I share you.

I am at airport from evening 5:00 - 10:00 but I didn't receive any single trip from ola. So hope you understand this is such a not possible at all. Like I can see other some ola drivers received the trip.

My second issue is that yesterday I have logged in for 12-14 hours. But in report it has been seen it is 00 hours..

So please share If any system issue or you have changed the system for different drivers to not get a trip... If it is true such a system like that we have not get trip from your side it is not fare. As other driver partners have ola score 5-5.7 and my score is 9 then also I didn't receive trip for long time. For Airport I did not receive domestic pick up. May be it is also something wrong done in customer ola app. By your ahmedabad office staff for the support to some their related drivers.

In your ahmedabad office I have doubt for ola office executive and the drivers are doing something wrong that they have not received and listen our queries. We are not satisfied with ola like that.

Hope you understand all above matter, and give me resolution for the my all queries as I have responsible person. I have my family and I need to fulfill their wishes but with this disgusting serve from ola I can not happy.

I want to get urgent action for above.

Boarding R2 life Repubic, Nehre, Maharashtra, 411057. Drop Airport Pune. Driver Mr Mayur Pavale, Hundai Xcent White Mh 04 HN 0474, Passenger Mrs Ranjana Singh. Cab Was booked for Night travel From 0030 AM Wednesday on 19/7/2018.

Payment was deducted on line as per process of OLA Cab. But driver was forcefully asking to pay night charge in cash, he delayed the trip. His attitudes was very argumental. Such Driver must be asked and a satisfactory reply to be sent to undersigned .

I am a regular consumer of your services. It is highly disappointing to mention that the temperament, attitude and conduct of the personnel(driver) hired by you is unprofessional, unethical and impolite, to say the least. Post booking they call and ask for destination to know of the destination is near or far. I am guessing hereI, which is because of the kind of money they make in a long trip. If the destination is nearby(which was my case), they either cancel or ask you to cancel, while making excuses that their tyre is punctured. If destination is not provided, they behave impolitely and ask for the destination again. The second driver(named Piyush) assigned to me did this. He did not cancel, asked me to cancel post enquiring about destination.

Is this the way to treat a legit consumer of your services? Is it how you brief your drivers to behave?

I waited for half an hour, for a 15 min journey due to this mess. Finally, I had to book an Uber.

Their personnel are the opposite of yours. They are punctual, respectful and treat with dignity.

I want this issue to be solved ASAP. I want those drivers to be taught a lesson so that they don't repeat this.

By mistake I sent an wrong reqest because of which my no got blocked. I want to make an request to kindly unblock my number.
By mistake I sent an wrong reqest because of which my no got blocked. I want to make an request to kindly unblock my number.
By mistake I sent an wrong reqest because of which my no got blocked. I want to make an request to kindly unblock my number.

I booked a ola cab, firstly cab driver was ok as talking after sometime he started talking with his friends for issue of his girlfriend matter over phone while driving .I think this was not the right place to talk this matter after that he stopped cab at CNG pump and told that it takes max 5 min and took something 25 mins for CNG fuel competition and surprising was that Fare of that time period added on my bill which was double at shown of booking.

I was waiting at the location. The driver has arrived I called him he has observed me . Meanwhile some other person came and spoke to him in front of me. May be he offered more money. The driver has left before my eyes wantedly though I was calling him. I called him. He didn't answer my call. He hasn't even cancel my ride. What is he thinking of himself. Lot of my time is wasted. After a lot of waiting I got that booking. After that there was no time with me to book another auto also. I was very upset with this because I have faced a big problem. Today is very important for me but he spoiled it

Hi,
Booked a bike at 7:40 am for my work location, had a word with the driver, he confirms he will be there, but after 10-15 min he cancelled the ride, make me late for an official meeting,
Is this the kind of professionalism taught to your driver's, running a business in such firms, u need to understand the value of time of other people, if we r paying so much just for pick n drop, the value of others time should be understood
I would be highly obliged if the complaint is taken into consideration and proper action is took for same.
Thanks and regards
Aparna Sharma
+91-[protected]

To
The ola services,
Visakpatnam.
Sir/madam,
I m the regular ride customer for u I faced a civer problem from the driver named Krishna Murphy dt19/7/18 time 5:00am not an friendly driver nd he s doing Ford to the ola income by demanding the customer in the pickup for cancellation of booking nd taking higher fares in demand and he s not valued on your company.i submit this complaint to the higher authorities i[censored] not respond to it.i am giving a chance for u to resolve it.i don't want make ur fame get down.plz contact me if possible [protected].car no AP31TV6143.driver no.[protected]
Thank you
Yours sincerly
B.sairamcharan

Ola does not have proper customer service . My Ola App was not working properly and after some all accounts got blocked suddenly And I use OLA twice in a day for office . Whenever I am calling OLA Customer care they are saying to send a mail to [protected]@olacabs.com . But got only one reply from [protected]@olacabs.com that I have violated OLA Policy so account is permanently blocked . But they are not specifying which policy got violated as I have not anything .

I booked a share ride on 18 July, 2018 around 10.25 am. The driver said he has arrived but did not see the driver at the location. As I was running late and had no time to go search for the driver I cancelled the ride, for which I was charged 50rs extra. I feel this is not a fair way to deal with ola customer when there is a mistake from the driver.

I booked a cab from balewadi highstreet. Driver was away by 10 mins.I called him 8 times.He rejected the calls & then put his phone on flight.He arrived nearby our location & halted at a place.he Cancelled ride after 25 min.We approached him by folowing GPS location.He was busy watching movie on phone.He lied that he got no booking & talked rudely.
We wasted our half an hour waiting for him. He did not recieve calls. He shut the car's window on our face.Such rude behavior cannot be tolerated. Such service from Ola is nit expected
Driver name: Dattatray Deshmukh
CRN: [protected]
Car: Micro white Xcent

CRN[protected]
mistakenly Paid Rs 2000/- extra, Driver promised to return the amount through PayTM but not yet returned
At the start of trip he collected Rs. 2000/- for filling diesel, then at the end of the trip we mistakenly in hurry paid full amount 4500/-, after realizing we called the driver he agreed and promised to return money through PayTM.
Ticket:[protected]
Driver not answering calls. What's the solution? A police complaint?

Vijaypal ([protected])
Silver Indica TS03UA7757.

Monday 16th july morning booked ola cab from supreme enclave mayur vihar ph 1 to supreme court tilk marg. ola driver cancil the ride on 09:24AM
Mini CRN [protected]. and charging Rs 50, for cancallation have taken the amt in next ride on yesterday 03:45 PM Mini CRN [protected]. If ola driver cancil the booking then why the customer should pay. have inform ola through app

An Ola cab driver with the car # TS08UD6323 has hit my car at Begumpet, Secunderabad. at around 9:15am. He hit my car and escaped despite we asking him to stop. I immediately called Ola customer care to inform about this. Surprisingly the executive quickly says that it is not Ola's responsibility as I have not booked the cab & that it's a third party.
Is this how you treat others who are not travelling by Ola ??

There was a single lady travelling in the Ola cab who was frightened by this. I did not get into the Ola cab and Create a ruckus as I didn't want to scare the lady passenger... This is the concern we have for others but Ola does not seem to feel a pinch also.. (atleast Ola executive doesn't seem to feel it ... ). This is grossly pathetic and indifferent behavior from your side. The call is transferred to a supervisor who in a Luke warm way says an action will be taken and we cannot follow it up and says that as per Ola protocol any action has to be done legally and Ola has nothing to do with it.

Can you please take a stern action against the driver & Ola ??
We believe Ola and not the cab when booking or see it playing on the road. But it seems that Ola has nothing to do with the cabs plying on the roads and has no concern with how they drive. They are interested in only making money and when it comes to some issues they outrightly was their hands off... Will it be the same response if we damage a Ola cab??

I am attaching the driver and cabs photo for perusal . Please take stern action against the driver. We as citizens do not want such reckless drivers to drive on the city roads. They are a hazard and pose a threat. I don't know if Ola really checks for their driving skill / license when they enroll these kind of drivers.

Regards,
Vasanth