Ola Cabs / ANI Technologies Complaints & Reviews

Sir, in the month of June 2018 I booked OLA cab, at time of booking it showed a fare Rs 169 but reaching the destination the fare suddenly changes to more than 200. On asking the cab driver, how this is changing, he replied to complain about this.
Olampany cab is showing and charging more fare after reaching destination.
Sir this not fare to change the amount of fare, they are cheating us.
My mobile number is[protected]

Complaint is about the cancellation of ride by driver. But in this process why I have to pay? For the cancellation of ride by the driver should I have to pay?
It is my complaint to the authority of OLA CABS for the refund of my money, which has been taken for the cancellation of ride by your OLA driver(s). I am facing this type of problem for the second time.

Sir my name is Raman mahant i am a driver of ola cab.15 day before i joined Ola. Today I was bllack listed from ola. Actually my fault is, i don't know how to reverify the ddd. Because of this, i am black listed. I went to office many times and requested but nobody was listening. Sir i want to drive with ola please resolve this matter.

Thanking you
Yours faithfully
Raman Mahant

Dear sir,

My car is an under OLA. Car number is AP16TVC 2097. We received penalty from you on 03/07/2018. Penalty amount is Rs.1214.77

We didn’t commit any fraud at that time. So please verify such of this incident, and rectify this problem as early as possible.

There is no support from Vijayawada OLA management. So we are requesting you to solve this problem.

My details:

Ph no. [protected],

Vehicle no. AP16TVC 2097

Device number: [protected]

Driver License Number. AP[protected]

Badge Number: 60200

Email: [protected]@gmail.com

Rental’s details:

SAMPATH

Ph.No. [protected], [protected]

On 10-jul-208, Cab booked on rental for 4hr -40km. scheduled start from 8-00AM to 8-15am. It was already informed driver about the arraival.
around 8:05am, he cancelled the driver himself cancelled the cab and left wihout intimating. Two effects faced by the customer:
1) Cancellation which made to book another available white xylo, which increased the cost than normal even after well planning.
2) Couldn't reach in time booked for the specified purpose, where we wasted time for booking for another cab, in addition to that cancellation charges were laid.

Cancellation No :CRN[protected]

We were booking Ola cabs for theri best services, but these kind of circumstances are making very pathetic.

My Mobile no:[protected].

awaiting for your explanation, waive off for the cancallation charges of Rs 75. Request to reduce the charges which are leived charged more than normal during peek our charges, which is not supposed to be for the reasons of cancelling form the driver end.

We expect and hope Best service at resonable time and conditions of payment.

Dear sir 'I m ola cab patner in kanpur.sir ur staff is very un cultures in kanpur.office .ur staff no duties provided by private patner outstaion.are duties provided by liease vichel. And off road by private patner any quires. Pl provided by some faithfully staff.and provide by duties private patner. I m also with u .
PL HELP US OUR PATNER STAFF.
Thanks u

Your faithfully
ALL PARTNER CAB
XYZ

Y my Ola account has been blocked????
Kindly solve the issue as soon as possible..
I need it n it is too urgent... start my account as soon as possible
Y Ola people do not respond till today
This is ridiculous...
U people are going to help me or not
Unblock my Ola app immediately...
Ola company is helpless...
We people are having trouble time and you people do not solve our problem...
Kindly let me know when this mess will get over...
Do immediately as soon as

Hi Team,

I am not at all with Ola services. This month I have booked more than 20 bookings in Ola. But lot of times I have faced a problem like when i am going to book Ola its showing amount approximated like an example 200 and when i reached my point Its showing more than 100 rupees extra some times I have paid 400 rupees extra also.This is not at all good.I am really frustrated with the Ola. Please try to give correct price and from customers collect correct money.If I don't have money in my hand what should I do? how can I pay extra money?

Please try to understand the customer services and help them.If we are believing you and you have to provide the best services.

Good bye to Ola.

Thanks and Regards,
Obulapathi T

On 30th June 11:58 pm I booked ride with OLA from New Delhi railway Station for Airport.
CRN - [protected]
Driver Name- Tripit Jha,
Driver immediately stopped the Ride without driving and I was charged rs 130 from my Ola money wallet.
Bill details shows - 0 km and total bill 130 Rs. Trip started at 11:59 and stopped at 11:59
Since Ola app does not have any contact number on which customer can call, I could not do anything. I tried to file the complaint on Ola app but it did not worked.
Today I could get the OLA customer support number from internet[protected] and talked to them, but they said I should have contacted them within hour now thre can not do anything. They have checked with driver and driver don't remember.
They said that since they can not trust/verify my complaint is true they won't refund my money.
Bill clearly shows that they have charged 130 for 0 km, and Trip started at 11:59 and stopped at 11:59, what is there to verify. Its a clear case of cheating by driver.

Ola should deduct the amount from the driver and should refund.

Booked auto around 7am today 11/7/18. to get dropped at mattuthavani bus stand madurai. When the auto was found not with vision back rest and informed the driver, he started using rough tone and objected to our intention to cancell the auto. Fearing the rough behavior of the driver travelled in the same back restless auto. On account of this bad travelling now the spinal cord started developing pain. This is only an initial complaint.

Driver is very rude and not ready to come with the car at the location even my own car Honda city and ciza are easily come at the location even road is so broad that big truck can come. Kindly take the action against the driver as such type of drivers can impact your customers earlier I am also good fan of Ola but now due to his behaviour I think twice to book Ola cab.

At Bangalore, took OLA ride through Micro, CRN [protected],
Initially it was booked for a destination, later while on the way, I wanted to change the destination due to heavy rain.I tried multiple times to enter the different destination through OLA app, but the app did not accept the change. OLA driver was well aware of the problem I am facing, being kind enough to get me to the new destination.

While destination reached I was shocked to know the price was too high,
I checked my OLA ride history, the ride distance was showing 22 kms, doubted so verified and checked the same route( which OLA ride took me) through google map it was only 17.2 km,

a difference of 4.5 kms is huge, understand the time could be different due to many reasons, but the distance should not change.
How to resolve this issue ??

Dear Sir:

Ola Cabs have blocked my application arbitrarily.

They have mentioned that they cannot tell the reason because the suspension is system oriented.

This is unfair.

If the customer is arbitrarily suspended without clarifying the reason it shows arbitrariness on the part of Ola.

The matter is serious and shows arbitrary attitude of Ola to their customers.

They should modify their system so that such arbitrary suspension and blocking of account does not take place.

I have requested them to unblock my account forthwith and do not act in an arbitrary manner to your customers.

I look forward to hearing soon from you

Thanking you,
Yours faithfully,

Amitabh Ratna,
111/98, 14-A,
Ashok Nagar,
Kanpur 208 012
Mob: 91-[protected]
e-mail; [protected]@gmail.com

Hi,
I would like to complain about OLA driver Jitender Singh for Mixro CRN: 205320 booked at 11:33am when I called the driver he said he is on his way and will reach in 10mins. Then he upfront cancelled the scheduled pick up and stopped answering my calls rather was disconnecting it.

I spoke to Perpetual Fernandez fron customer service dept for OLA from my registered number that is [protected] and she told me to book for a fresh cab request. WHY should I book a cab as the request was cancelled from OLA, s end and it is OLA who are supposed to book a cab for me and follow up with the Same.

I spoke to her manager Sanchita Bachar and she was useless..Good for nothing as she told me the same thing to book a cab all over again.

Please listen to the call that I made using my registered number and you will find out how bad OLA is in the way OLA functions and it is not safe in that case for a women to travel by OLA.

Thanks,
Conrad Slynn
[protected]

On June 23rd (saturday) at 11:19 am, I planned to take my parents out for a movie. We booked an ola cab and we were expecting for things to go smoothly. But unfortunately for us, that was not the case at all. Infact it was a huge nightmare of an experience and I do not wish to encounter such misfortune in the future.

We called the driver multiple times and he refused to tell us exactly where he was. We also patiently waited for him to arrive even though he was very late and didn't really show up at all.

When we felt like our movie was going to miss we planned to call the driver again but by that time he had already cancelled the ride without even telling us.

Then we had to rush to the place using different means of transportation.

Other than the embarrassment we had to encounter that day caused by Ola, we were also expected to pay a fine after

A.) being late to our place,
B.) waiting for the careless driver
C.) not even cancelling the ride ourselves
D.) not being informed about the cancelled ride by the driver.

The fact that they expect us to pay fine when we book our next ride, despite the fact that it was the driver's fault makes me feel like we have been ripped off.

Details about the ride:

Driver - Raj Kumar
Car - Micro White Swift Dzire

(CRN [protected])

Hi Ola,

I would like to bring to your notice that one of your driver, with registration KA 03 AD 6788, collided into my car on[protected] at around 1:30 am.

It was a yellow signal and it is his responsibility to look for other vehicles around him while driving at that hour.

This incident has resulted in a damaged headlight, dismantling of rear view mirror and a massive dent on the driver's side. I would appreciate it, if your organisation would levy the expenses for this accident.

Thanks & Regards,
Sonali Saravanakumar
[protected]@yahoo.com

I have booked a cab using ola cabs on 3rd-Jul-2018 from korukuppet to Ambit IT Park ambattur, while leaving the cab i have left my mobile phone (One Plus 5 8GB Variant) worth Rs.40, 000/- in the cab, i tried to call the driver after that he said he didn't have the phone,
But either the cab driver or the passenger who immediately took the cab must have taken my phone as i checked the CCTV footage to ensure my phone didn't drope while leaving the car.
Request you to please look into this matter.
Driver Name: Prabhakaran
Ph No: [protected]
Vechile No: TN 20 CK 4102
I have also attached my ride details

DRIVER NAMe : Shaila Khanna driving a white accent with number DL1RTA 1564 called to b-10 market of Vasant Kunj and went to some other location and saying I’m at location. You come and when I asked where that is he said u know it what location you marked ...he was screaming over the phone and was misbehaving this is I’ll conduct and this type of behaviour is not permitted when I’m a woman ! Please take strict action or I will have to go to the police ! This incident is of vasanr kunj of 8 July I had to cancel my cab and this request a refund for the cancellation I had to pay to next driver

Hi Ola team,

Today we had scheduled a ride at 2.30 pm for airport from dombivli.
Cab driver came till Dombivli west and cancelled ride at last minute.We had to rush so much.
Very bad experience ever and please look into the issue because we could have missed our flight as already it was raining so much.
If the cab driver had to cancel why did he call and ask where is the drop?
And again he called from a different number and asking silly questions .

Regards,
Freda Pinto

Today few minutes back I booked cab from saketnagar to sulemsarai, cab was booked successfully. After booking I received phone call from driver and he said it will take 15 to 20 minutes to come to you I said its ok then he said distance is about 5km I will not come and cancel your ride. For this I replied that I will not cancel but will wait for cab and after few minutes my rude was cancelled by driver side. It not a first incedence eralier it happened many time. On 27th April18 qhen I was un Hyderabad for meeting I also have bad experience with ola cab, at that time I booked Ola cab from hotel to Secundrabad Rly Stn about 1.5 hrs before well in advance but cab didn't reach to me in given time though cab was booked with condition that If I cancel the cab then I need to pay penalty charge of Rs70
I wait about 45 minutes after even after given time of cab, I also talked driver and I found he took another ride without informing me when I came to know that I may not get the train then after 1 hr of waiting cab I came Secundrabad railway Station by Auto Rikshaw. At that day I almost missed the train if I didn't reach 5 minutes before of departure of train. Luckily I gotcthe train but I have to pay penalty charges in my next ride...
Ola cab is now usually doing such things or can say these things are very common for Ola cab. I have so many bad experiences with Ola...