Ola Cabs / ANI Technologies Complaints & Reviews

I booked ola cab on 24.6.2018 in morning around 11.00 from pocket 5 mayur vihar phase i to knowledge park iii greater noida. One driver did not contact me and cancelled on his own whereas the second driver i have contacted did not turn up and also cancelled on his own.in both the cases cancellation charges (Rs.50 + rs.50= rs.100) have been charged from me which is injustice done to me by ola cabs. Moreover, when i tried to report the issue to ola cabs, they blocked my account. As i also booked ola cab from knowledge park iii greater noida, fare was not shown to me at the time of booking but after completing my journey they added cancellation charges of rs.100/- to my fare which i had to pay as it needed to be paid to some other driver.

Sir,
I use to book ride ola in kolkata. I have been charged 25/-cancellation
Charge for no fault as the driver was taking a lot of time to reach the booking point so i boarded another taxi to board train from howarh stn on that day.
When i booked ola yesterday the rate at the time of booking quoted as rs.113/- but i was charged rs.190/-. This is too much the maximum ola should have charged rs113/-+rs.25/-
We request you to refund the excess charged amt. Rs.52/-

I want to highlight yesterdays incident that happened with me and i expect some serious action to be taken on the driver. If it is not happening because of this email (Same is being posted on twitter and all over social media), will find my own way.

Pathetic journey details:

Driver name: sandeep wankhede
Car: white swift dzire
Number: mh 40 y 6214
Date of booking : 23rd june, 2017
Time: 8.36 pm
Share: osn: [protected]

So, it started when i booked share cab from nagpur to koradi at 8.30 pm. Before that, i had enough wait for bus which didnt come and the reason, i had to book a cab. Now, as soon as the cab is booked and the details of driver were received, i got a call from driver asking for exact location and where would be my drop. I revealed about the drop location. He cane after five minutes. I saw his can and moved towards him and opened the door and placed my office bag first and sat on sit.

The moment i sat on in cab, he said in pathetic way, language, arrogance, mai koi koradi nahi jane wala. Waha jaakr kya sounga kya mai? Utro jldi and dusri cab book krlo.

These were the # words from the driver in front of mob and the language was completely abusive. I tried contacting ola support but did not get any number. Could not find over internet as well. See my profile and my journey history. This is the first time such has happened and the way, i was spoked was rude, insulting.

I could reply him in the same way but did not as i wanted to see that what you guys now do. I am an engineer, not a beggar that anyone like him can speak anything and insult.

He asked for a drop location, he came to my location, i received a message that can arrived and when i went to sit in can, he asked to cancel by abusing me. I wont be tolerating this anyway.

I want you guys to right away block his car and get this sorted so that no one should suffer again. I booked next cab for the sane location and the driver was polite and lovely like others. But, i want a written apology from ola over this along with what action has been taken. I am completely sadden by this incident and hence, posting it everywhere wherever possible.

Waiting for your reply, dear ola.

One request, share support number for nagpur!!!

Nilesh
[protected]

Hi team,

Today's my cab pickup not happened.. Driver was nit moving from some place.. Had stucked at same place for 5-7 minutes... I redirected him over call still not came.. So wait time kept on increasing.. I cancelled cab.. So in such case why should i pay cancellation charge.. Ola or driver should take care of this situation.. And, if i need to pay then give me one reason of charge.. Contact number of driver : [protected]

Charged high fare. First booking cancelled by driver and message appeared about cancellation fee. I was outside howrah rail station old complex and he asked to come near platform 21 and 22 ola booking point. By the time trip got cancelled. After much effort i managed to get one cab which charged extra fare 488.00 from shown figure 462.00 just to cover 18 km. I was charged parking fee and station pick up charge. Why should i bear two? This can't be fair pricing at all. Please look into the matter. Car no wb11c6910.

Dear sir,[protected]
I am writing this complaint with a heavy heart. At 190 baba nagar villivakkam chennai-600049 we use to book regularly ola cabs and autos to various destinations including airport.
So far all the cab drivers very good and punctual.
Yesterday night my son in law has booked the ola cab and spoke to the dirver number of times the location of the house indicating bank of baroda, st. John higher secondary school, lakshmi stores etc.
He booked around 10-15 to 10-20 pm to go to egmore for a drop to catch the train.
Your diver has gone to a wrong location without using the gprs and he was dodging eventhough my son in law mr. K. S. Raghu repeatedly told him to come to the salient locations, but your driver did not move the vehicle but kept on talking in such a way we should cancel from our end to avoid penalty.
It was 10-45 pm we were forced to cancel and take a local auto to reach the destination in heavy tension. Imagine he carries luggage and other accomplished ladies.
He is on tour and on monday he will give you the full details of the driver’s numb er etc.
Kindly take action on the driver.

With regards,

R. Seshadri

My ola account was permanently blocked last week without any due intimation. Upon writing to ola ([protected]@olacabs.com), i was informed that they suspected a 'few policy violations'. I have been corresponding with them but to no avail. They have no explanation on this random action and have just been pushing the complaint to various departments. I have money in my ola money wallet, for which i have to contest as well.

I have not been informed what these violations to t&c are. I have never made undue cancellations (Probably

Dear sir/ma'am

This is to bring to your notice that your ola driver with car up 78 dt 0861
Is a very rush driver
Today he hit my scooty and caused damaged near nazirabad police station

He didn't stop after this this shameful act

Please look into matter
And punish the driver
So that he does not commit this mistake again and drive with attentions

Thanking you
An indian

On ride taken on 17.06.2018 the driver collected extra parking of rs 71 whereas the same was included in total bill also. Same day i went to support page of ola but due to technical error at ola online support, my refund was not processed. Today 22.06.2018 when i contacted ols cc, they say that they cannot do anything as complaint should be filed with in 3 days.
How can a company put time validation on customers hard earned money.
Also the customer care executives were very unsupportive and did not provide any further number of mail id for higher escalation.
There is no mail id on the internet of any higher authority except support level.
Please someone rein on this company.

I have taken the ride in Delhi from IGI terminal 2 to Tuglakabad Extension on May 30th at 8:47 PM. I was over charged. The distance is 23 kilometer and the amount should be between 438-461 with no surplus charges as mentioned by ola itself. i was charged 666 rupees. when i have issued a complaint on overcharge, they replied it is correct price only. Later i checked the same thing in ola fare caculator. and i was shown above mentioned results. i Just hired a cab, why i need to pay parking charges for driver. he didn't waited for me.

Customer Name: Shubham Dixit
Mobile Number:[protected]
Incident date: 30th May

I had used ola credit and added the amount to the ola money. I have told them hundreds of times to deduct the amount from the ola money to clear the ola credit balance. It's still lying in the ola money wallet and i can't use it to clear the dues as my account has been blocked. I have talked to the backend team, legal team, customer support team but no one is deducting the amount and transferring it to ola credit. Now i am receiving threats from ola about legal complaint against me for the amount that i have added and they are not deducting. This is pathetic! I had used ola credit in the past to pay for the ola cab but couldn't pay it back because of errors in the app. I couldn't book any rides after that and eventually i stopped using it.

I have got an update in ola app as there is 42rs/- ola credits pending with me. I dont know when was i have used these 42/-. And i have already raised one more complaint a month ago regarding extra money 50rs/- has been charged by ola driver. Stil i did not get any response on it. But again u people are charged 42/- from my account. What the # is this. Is this the way u treat customer. I need a immediate response on it. And i need my money 92rs/- credut back to me. I dont want to prefer ola for next time onwards. Such a worst things i have experienced with ola.

Very very bad services from ola, never expected.. I booked ola xcent at evening time by 6pm from malad station and also instructed that driver to come near sation only but that person was really very horrible and very illiterate he doesn't know any way any landmark which i was guiding him.. Becz of him ola charged me rs. 75/- for cancellation but that stupid driver by himself has cancelled that derive not me, than how come i suffer by this irrelevent charges.

I assure will never travel by ola and nor recommend by any friends, relatives to prefer ola any more, or else give a better punishment to that driver immediately. How he can cancel it as a passenger is only waiting for him.

I request to take necessary action against him.

Date - 21/06/2018
Booked crn no. For my ola outstation trip - [protected]

Pickup time & place - 5:45 pm, new delhi railway station
Drop time & place - 7:52 pm, ashiyana angan plaza, bhiwadi (Rajasthan)
Total time for ride - 2hr 7min.
Total riding distance - 74.6 km (According to vehicle's meter), 76 km (According to google maps)

Estimated fare amount during booking - rs. 1156 (Rs. 250 discount applied with summer250 promo code)

Charged amount after completion of ride - rs. 1750 (For distance 139 km and time 2hr 20min according to generated bill)

With refer to above details, the ola cab has charged wrong amount for my ride. They have charged for 139 km while my trip was for 74 km. Also, they have charged for extra riding time.
After that i raised my complaint on ola apps but still no response from their side. Several time i have tried to talk his customer care executive but no one has picked my call. I never get response for ola side. Its total harassment by ola side like driver as well as ola customer care. Kindly resolve my problem asap take the legal action on ola cab.

Over charging from customers by ola cab has been general activity of ola company. Several people have been faced these type of problem, also i have been faced these types of issue several time by ola company. This has been his general & daily basis activities. Those who raise tight complaint against this in customer service they are able to get refund their money but those who doesn't raise tight complaint has lost his money forever.

Please take legal action against ola company for these type of his activity.

The above information is 100% true from my side, for the references please find the attached proof.

Regards,
Prateek jaiswal.
Mb. No - [protected]
Email id - [protected]@gamil.com

I booked a place cab from mehrauli and kept my helmet at the back seat which was blue in colour when i realised that i forgot my helmet and called the ola cabs driver his phone was coming switch off and it's been 5 days till now i have no my helmet back and the cab drivers number is still switched off. I would like to mention the name and number of the driver

Driver name :- rakesh
Contact number :[protected]

I booked a share today at 04:17 pm. At the time of booking, the amount shown was rs 56, but when i got into the cab and gave the driver my otp, the amount showed as rs 76. This happens, i noticed, quite frequently in ola share. The amount seems to be shown as lower at the time of booking, in order to get the customer; once the person gets into the cab, he or she is forced to pay a higher amount. I've tried to reach the support via my ola apps regarding this particular issue, but the option to lodge a complaint of this particular nature has been removed by ola in their apps. They used to have the option of lodging a complaint about higher charges than quoted initially; but this option has been removed. So, now the customer has no way of recovering his or her money that was overcharge. Ola seems to be resorting increasingly towards unethical business practices, the way uber did. A class action suit is in order, because i am fed up with never knowing what i am going to be actually charged until i get into the cab.

Details: share osn [protected]

A ola cab driver denied the duty and claimed it as a crowded area and he can't go there, and he said me to cancel the ride, and due to my necessity i did that so, when i tried to book other one, a fine of 50 rs is imposed on me.. And i did complained this to the particular driver, but he didn't answer and he took off his car.. The ola cab no hr 9525... This happened in delhi

I m Garima i have taken one road trip from Bangalore to Mysore on 12th of june and at the end of ride bill was not generated so driver called up to customer care and charged for 637km but according to meter reading i have travelled only 431km so i register a complain on 12th of june but i didnot get resolution of my issue till date. Pls help i m calling ola almost regular and they r saying we are not able to contact driver whenever we will contact driver we will resolve ur problem and it's been 10 days pls help me out.

Hi,
My. Number i. E[protected] is registerd on ola cab app with name rakesh. First time i made a trip by ola cab on the date of[protected] at 10:41 pm from chanigarh, pgi hospital to ludhiana. After complete booking bill shown 1389 for 110 km. When we were about to start from chandigarh the initaial reading was in cab 36140 but the driver put the reading in ola cab system 36000 intead of 36140 and also fill the otp no. 5682 to start the trip. I told him the message shown to me is 36000 then he said that in ola cab we take round figure i. E 36000. After that we travel chandigarh to ludhiana he followed navigation map which was set by ola cab company. After reaching at destination the driver put the final reading i. E 36250 and he asked to the bill of amount 2902/- rs. I ask driver for this huge amount he said its not my fault. I told him to talk on customer care no. But he deny n didn. T gave me number and he also said that at night the customer care centre remains closed. After that i paid the driver rs. 2902/- which is totally fraud done by driver. This is totally harrasment which we face.
Kindly resolve my problem asap. Otherwise i take legal action for ola.

Car number:- pb01b6332
Driver name:- sh. Nachhtar
Driver number:- [protected]
Trip date:- 19-june-2018 at 10:41 pm to 12:23am
Total amount paid to driver:- 2902 instead of 1389

With reagrds
Rakesh
[protected]
Ludhiana

Ride fare charged is exhorbitant. The kilometres traveled is not indicated in the invoice. The fare per kilometre charged is nearly two times the fare applicable as displayed in ola app for tiruchirappalli. Also i have registered and my ola corporate account for bhel and the same is activated and now active. I made three trips in ola mini in the last few weeks. The complaint is same for all the trips. Expect you to review and give response, in addition to charge only reasonable fare.