Ola Cabs / ANI Technologies Complaints & Reviews

I am an age-old customer of ola having spent in lacs till date on ola

On 5 may, driver jeeva under crn [protected]; expressed inability to refund back the balance of rs 2000/- note i handed over to him, for a billing of rs ance 467/-. While i requested the ola tele-executive to pay him by ola credit (Which i had in plenty), to my surprise he advised me on record to leave the amount of rs 2000/- with the driver and the balance will be refunded back to my ola credit within 24 hours. I left the note of rs 2000/- with the driver as advised by the executive waiting for the credit of balance refund to ola money. Which never happened

While escalating on tele call again, surprisingly ola and the driver refused to acknowledge the conversation. While i requested them to refer to their call records, they finally agreed to the conversation, but pointed out that the driver had paid back the balance amount contrary to what the tele-execitive had advised

The executives at ola are adamant inspite of all logic and truthfulness on my side, which is very harassing and unceremonial. It is pathetic that there seems to be no escalation of grievances at ola, and that the customer is handed over a hobson's choice to obey to the executive

Ola is denying to return me the balance change, nor give me a way out to seek remedy. Neither does it want to take any action on a fradulent driver who is caught red-handed on record, and evident from the call-records beyond reasonable doubt

Evidence required for resolution is the call-records which is the property of ola and continue to be in their possession

Does ola have any more ears to listen to grievances of its faithful customers

Ss

I book ola outstation from faridabad to rudrapur on 2nd june and return on 3rd june. It showed me estimated price of rs. 5900.
When i ended in trip, the fare was rs. 9800. I complaint this to the customer care, they told me that i have booked for 6 hr package and since i have crossed the timing, i have charged extra. They also explained that there is an option to select from 6 hr package or 8 hr package or 24 hr package. So i checked again on my app and saw there is no such thing on my app.
Now they are saying that i have entered wrong return time at the time of booking which i clearly remember that i have not.
Even the app stopped working the next day (3rd june) so i was not able to see the charges or make any change in my booking.
I feel there is a flaw in their app which they are using to make fool to customer and charge extra money.

Aap ne his tarah se operator app me jabardasti se city taxi ko automatic kiya he wo jaldi se remove karo kyuki issue se kaam karne me interest nahi aata hai. Aap pahle bolte the ki aapko chaiye waisa chalao to phir ab ye jabardasti list tarah ki hai. Nahi to outstation aur local rental booking taxi ko alag karo. Kabhi ghar se dur hote 2-3 din ka outstation booking ata hai to wo accept bhi kar pate kyuki kuch saman nahi hota hai saath. Please kuch soccho isle bare me.

I booked ola rental cab on sunday, 5/6/2018 for 12 hours and 120 kms at 8:15 am. The cab arrived on time and started the trip.

At 1:30pm my father called and said we have to wait for some one for couple of hours. So i asked the driver how many kms have been driven so far. He said i dont know, we have to end the trip. But i have no idea how many kms driven so far so that wanted to ensure it wont go beyond what i booked for. Inevitably i had to end the trip. After ending i came to know it was only 73.5 kms driven but charged fully with tax was 2259 rs. I lost around 700 rs and there is no way to recover. I called customer care and spoke to manager they say we dont have option of knowing the kms driven at any point in ola rental.
Inspite of arguing with them i was offered 100 rs gift voucher for the loss of 700 rs. But even that also dint reflect in my mail or sms. This is terrible from ola. The driver has no idea how ola rental works.

Crn number is: crn[protected]

Can you please make up for the loss.

I booked a cab yesterday and the estimated fare including cancellation charges was 280/-. At the end of trip charges rose to 330/- and absolutely no explanation fits this hike whatsoever. If this issue is not resolved, if i don't get my refund on time, take this as open warning that i'll ensure no one from my locality falls into the trap of booking an ola cab since customers deserve better.

The driver of ola cab no. Mh 18 pq 1882, hundai cab driver abused and hit me with cab door on public road.
Scolded in public in marathi language.
His cab was stopped in crowd and run it on busy road as me and my friends were passing through side. We questioned him for his terrific approach causing accident and personal injury to fellow people.
Guy banged me with cab door from driver seat and started scolding.
If this problem is not considering, then it's growing bad image of cab drivers and cab servises is really a threat to society.

Booked an cab for otstation from bombay to pune.
Driver denied the service by saying you have 3 luggage and i cannot take it.
Very bad behaviour by the driver said to cancel the ride and i was charged with rs 150 as cancellation fee.. What is this.. As a frequent ola user i cannot expect this from ola.
Name of driver mohsin
White xcent - mh04hn2899
Booking (Crn[protected])

In april 2018, i received intimation on my ola app that i had been granted a free membership to ola select, evidently some premier service of ola cabs. No other information was provided, nor concurrence sought. I did not pay attention to this information, and did not use the ola select service whatsoever. On 18/05/18, i received an email stating the ola select membership had been renewed for 1 month against a payment of rs 499/- that had been directly debited from the ola money wallet linked to my ola cabs account. I wrote back to [protected]@olacabs.com on 19/05/18, pointing out that i had neither sought nor given concurrence to this membership, demanded immediate refund, and stated that i would move to protect my rights. There has been no response from ola cabs for the last 14 days. There is no escalation matrix provided by ola cabs, and i am constrained to knock on the doors of consumer grievance forums for redress. By changed kyc norms, i am also debarred from withdrawing money from ola money wallet until a cumbersome procedure is completed. This means that ola cabs will have continued access to my ola money wallet, and will continue to defraud me every month.

This is to let you know that myself mayur sharma booked ola from bidhan park to santragachi more 4times and non of your drivers arrived and given lame excuses like pick up location is not in my range, my mobile phone is going to off and many more. Is this fare enough to harrash your customer like this???
I need to know what you are doing for this incident and what actions are you going to take against this complain???

I have booked a ride on 1/6/18 at fare of micro personal cab but they have send ola share cab and charged with personal ride.
Since it was my personal ride but i had to ride with another 3male passengers and they are whispering each other. So that i was not comfortable during ride although charged for personal ride.
When i booked personal ride then how could they changed personal ride into share ride with personal ride fare

I engaged ola rental service on 31st may 2018 at kolkata. I paid entire money of rs 1830 by cash as the driver insisted cash payment. I had ola money and this money was also cut ie an amount rs 956.
The bill number is crn[protected]
When i contacted ola support later i was told told this is not coming under their scope as driver is lying to them

Please look in do needful

I am madan kumar sahoo ([protected]) from bhubaneswar. I have been coming 1st time pune some official work. I booked ola on yesterday 9:16am (Crn [protected])
Driver park in wrong place and not wait for me when i reach driver cancel my book (When he cancel my book it needs to at least 1 call for me but he did not) and he go and slang me on marathi language.

Driver name-shaligram mathe

So why i paid 75 rupees for a useless driver

Please consider my case.

Yesterday when i was trying to book ola auto, my account was blocked permanently that too without any prior intimation. When i called customer care they just told me your account is blocked, please write mail to know the reason. Even i was not allowed to call from that registered number as well. How would i know the reason. This is really very unsatisfied service ola provides. Even i have ola money as well but i am not able to open the application. What privacy violations i have broken i don't understand. If this kind of service continued, i don't mind writing in public not to use ola as they can block your account any time.

I ([protected]@gmail.com) had taken ride from paras global kutir bangalore to bangalore airport on 26th may 2018 at 09:12 pm (Share•osn[protected]. Driver name is satya and his contact no. Is [protected].
In between the ride i was aksed to cancel the ride and also after completing the ride he demanded to pay the amount only in cash. I paid the amount and also got deducted from my ola money. I asked the driver to return the amount and he told that he will return the money but till now i haven't received the money. I am attaching the screenshot of chat with the driver.

Sir, recently i faced such a critical situation due to ola blocking policy that it may be great loophole in safety standards which they provide.
In case, if a lady at night gets stuck in place where no locals are offering ride so only option left with her is to go for ola, now in such case if ola blocks her account then what will she do now!
I must tell you what happens when ola blocks your account, f first off all they do it without prior info and when account get blocked, neither the customer can book ride nor he can get in touch with ola customer service he is totally blocked from all side. They left no option for him.
When i complained this to them they said in such case you can either email us or can use different account for booking, now sir how much people use two sim, and how much time they will take to reply email.
In such terrible condition ola money also gets block and now customer has to beg to reach home. It could be dangerous in case of women's or children's especially children.
Sir it's a request that please see into this matter and take action accordingly,.
So that ola may choose other alternatives other than blocking. As by blocking their customer they are breaking the hope of customer which only rely on their service.
Sir thanks for giving your time,
Your sincerely, ansh kumar.

We took an ola auto no. Crn [protected] at 4:52 from mayur kilbil, pune to phoenix market city pune.
The driver named adam sayyed, contact details [protected] jumped the auto at one of the speed breaker and switched off his phone saying it fell down and not working. And put on the auto meter.

At destination we showed him the ola msg for payment of 107 rs but he refused and asked us to pay 150 including the auto meter charges of 48 rs.
Also he was behaving badly and fighting so we paid him the extra amount and left.

Ola has given us the amount voucher, but the behaviour of the driver was very bad and unsafe.
Please do something.

Thanks
Neha.
[protected]@gmail.com.

I had booked a ola cab crn [protected] a silver etios driven by lokesh ks, i booked it from 110, 9th cross road, bhavani nagar, sg palya, bangalore karnataka to city railwaystation kempegowda majestic bangalore.. The bill was of 180 rupees so, i gave him a 500 rupee note and started to unload my luggage and suddenly he just accelerated the car and run's away without giving my 320 rupees change back... What kind of service is this?? Ola looted me... It's not about the money it's all about looting general public... That's all!!

Dear team,

I got the pop up saying that i m being blocked for 24 hours and can not use the services.

I would like to draw your attention towards the misbehavior, irresponsibility, careless ness of the drivers. Most of the time drivers accept the ride upon calling them they say "madam galti se accept hogi ride cancel kardo ap" n then v have to cuz there is no other way. And we are penalized.

Secondly, they don't receive the call
In case they receive the call what we get to hear is "phone kyu kea ride maine cancel kardi" but they don't cancel atlast we have to cancel the ride an again without any mistake i am penalized with amount of by being blocked.

Kindly look into this and unblock my id as this is really not acceptable from a company like ola.

Regards
Gargi

Dear ola cabs owner's
Today i have been ola booked at 08.00am on 30.06.2018, unfortunately the driver got canceled the trip unknowingly at the time of the 08.00am and also not informed to me. Because of that, i have been missed the sriadi super fast train far from chennai central station. Hence i got lost trip as well as the booked ticket money around₹. 8000/- and also subsequently returned ticket also got canceled by me therefore i will file a complaint against ola cabs owners in the suitable court. I will be confirmed with the penalty for the ignorance of the update.
With regards
Dr arunachalam karthikeyan.,
Senior advocate, madaras high court chennai
My cell phone. [protected]

Note :
Taxi booked crn. [protected]
Driver name. Venketesan pandiraj, chennai /white xcent car

Since last night someone is travelling from my account. He travelled first from sahibabad to old delhi railway station and than somewhere in ahmadabad to airport.

I am in delhi, than how can someone use my account.
When i open app to confirm i saw number of cancellations also.
And than in few seconds app hangs and than blocked.
Contact me asap [protected]