Ola Cabs / ANI Technologies Complaints & Reviews

On 1st march my friend paid a initial amount of 4000 for car leasing service. He has submitted all document but still they are telling DL verification yet to over n waiting for our update. Now if my friend calling to nagavara office they are not responding to his call. Even he also submitted DL extract but still saying wait wait. Bad exp with ola. This is the way ola provide services to customers. Very very bad experience with ola. If he ask for refund they will tell will give your car soon and one more thing asking for pay remaining amount also. Please give a solution to this kind of bad service. I attached his DL and extract also.

Name:Anil U N
Phone number:[protected]

I am book ola riksa for 238 is bill i have one lagage around 30 kg i am asking to driver you charge extra 50 rs i agree to pay but in when he drop me he asking 240+160= 400/- i tell him i complain you in ola but he didn't reply i request to ola i not tolerance this stupid things plz refund my money as soon as possible i have no understand tamil but tamil person is talk with driver in tamil but he stand in 400/- rs

I had lost my bag in the ola cab and now the driver is not ready to return me the bag. He is charging me 500 to return the bag. He said he stayed at koramangala so i decided to pick my bag from his own house but now he is changing his locations and not ready to return the bag. He says he won’t return until i pay him 500. I have my electronic gadgets in my bag which are really important.

This was a outstation trip booked on 19th of march 2018. The driver towards the ongoing & return journey charged rs 1000.00 for fuel as cash. However the total bill was deducted towards ola money. The driver promised to refund the rs 1000.00 but has now denied saying that he took cash from us. This clearly states what pathetic drivers ola has. Also complained against the driver with ola who stood up for the driver saying that he did not take this amt in cash. This is a experience i have learnt that never trust ols in future as they are cunning & cheat people.

Ola cab driver was ready to fight person
[protected] madhu ola cab driver charged me 50 rs on his cancellation once he reached after location he was not called me and i had called on his contact number he is shouting damn rudely you are late and highly dominative impolite high tone of labor ruling town hyderabad as all know about hyderabad gunda gardi for labors rule. This fellow unable to reach he dont know even proper way to speak, if i call him for fight and hitting he was ready i stopped from my side. OLA not cared my twitter review on him and no call center to speak thats his mistake to not a good behaviour to ask clearly to his customer instead he became husband of house wife tell him to send his wife for 50 rs why he is charging to public dear OLA dont hire to rowdies they will trouble to normal people by there rude skills.

Hello,
I am susmitha, a regular customer of ola
And recently have faced a problem of the ola app. My ola account has been blocked for ten days by which causing me inconvenience in booking a cab for my travelling purpose. I contacted customer care, they said to write a grievance since i have violated the rules. Please resolve this issue at the earliest.

This is to inform that we had booked a ride on 8th march 2018 (Time:at 5:00 am) and driver didn't reached to our home till 5:20 am. So we called up to check where was he.
He didn't knew the location we had given. And was roaming around.
We walked around 2 km with our big bags in our hand and ran as we had to catch the train. And distance to be covered was 12 km, which would take around 35 min time.
Somehow we caught him on the road and when we reached the railway station.

The total ride fare was rs.156. But he charged us rs.200.
Instead of his fault he blamed us for nothing.

And this is not one incident.
Before few months ago, we booked ride from airport to home.
So the driver charged us the extra airport charges. (Rs.80 extra)

Request the ola cab company to look into this issue.
And instruct all drivers to charge only what is approved by the app.

Discount offers were given at my mobile number.
But when we claim for the offer, the driver of the cab is not ready to do so.
He says that company is sending offers just for name sake. These offers are useless. Due to such behaviour of the drivers, i stop using ola cabs in nagpur.
Please look into the matter seriously so that the commuters like me do not feel inconvenient.
With regards.

My account has been blocked and when i wrote a mail on the same then they replied that i have violated ola terms and policies

As per my knowledge, i have done nothing that violates the ola policies.
I have written several mails to know that what exactly was the reason that let to the violation of their terms and condition. But i have received no response in regard to this query

Also i am not able to call them since they have blacklisted my number

Not only this, but also i had my digital money in the ola account which i am not able to use it because they have blocked my account

So due to this i am not able to get my money back and also facing lot of inconvenience as i am a regular customer of ola and i don’t expect such type of behaviour from ola

I have booked ola cab today at 1.02... Booking was confirmed and driver s yadgiri cab no ts07ub 0903 is on way to pickup point. The driver s yadagiri called me just before reaching the pickup point and asked me the destination. After my disclosure of destination ie kompally the driver transferred the service to another ola cab..
This type of nusance is regularly being met these days..
In this regard i request the concerned not to engage such unprofessional drivers who are damaging the good services we used to enjoy...

We booked the cab for going to mori gate, kashmere gate for leaving my grandmother to the railway station. She had luggage with her and it was difficult for her to pick it up. I called the driver and asked him were he was and he said" i am on my destinations. But he was not there. Iasked him to bring the car near the house but he said come where he was there. My grandmother cannot walk much. So i said him polietly to come near my house. Then he said how are you talking and cancelled the cab. It was done on17 of march, 2018.

On 16/03/2018 i booked a ola auto from alwarpet anjaneyar temple to chola hotel bus stop, the ride was assigned to sundarrajan and his contact number is [protected]. Actually the bill amount is rs31. I paid rs29 from ola money and rs2 through cash in hand but the driver asked me to pay extra money and i have paid to him and raised a complaint through ola app the amount was refunded.

But the same problem continues today (17/03/2018) also i booked a ola auto from my home to villivakkam bus stand. The ride was assigned to saravanan b and his contact number is [protected] actually the bill amount is rs 33. I paid rs 29 through ola money and rs.4 in cash and the driver asked me to pay extra money. They are not accepting the ola money because ola will pay him after 2week so that he ask me to pay extra money. This not our problem. He was the local driver & talking rubbish in local language. We were scared and paid extra rs20 to him. But the money was also deducted from ola money.

These local driver are not accepting the ola money then why you using that option and making the customer to inconvenience. Whether ola and driver may a play to pluck the money from the customer by using this stupid ola money pay system. Kindly refund the extra amount which was paid by me to that driver otherwise i go to consumer court regarding this issue and you need to face the consequences.

Register mail id: [protected]@gmail.com
Register number:[protected]

Regards,
Nivetha
[protected]

I paid rs.500 to ola credit 2 time on 7th of march but i did not get refund of the money till now. I called customer care many times but they don't have any decency to talk. They directly told me that i have to contact bank. I don't know why they are doing like. This is worst service. I want my 1000 rs back.

My transaction references are given below :

1. 07/03/2018-iin/i-debit/ola money/[protected]-rs. 500
1. 07/03/2018-iin/i-debit/ola money/[protected]-rs. 500

I want refund of that money asap. As you guys have worst ever service.
Please show some decency.

I had took a ola auto ride in the morning which was within 5kms. During booking the fare showed was 29rs but after taking a ride the bill was 118rs. Dear ola customer support see through this issue and i need a refund amount to my account.
I have even raised a issue about this also i had made a complaint from morning regarding this but still there's no refund yet. Resolve it asap

Sir the vehicle 🚗 no. Rj02ta2887 against otp 4742 was provided to me to drop me from essel tower, gurgaon to gaur cascades, rajnagar extension, ghaziabad. The driver told me that cng filling stations in delhi are on strike and he doesn't have sufficient gas to drop me destination and dropped me at new delhi railway station and went ahead.
I have to take another ola cab to reach the destination.
You are requested to verify the credibility of the driver to avoid such or unlawful activities and inform me accordingly.

On 15th march 2018 evening i booked ola auto. My network showed that auto coming in 8 min. But not so i called driver he answered that he is not said ok & he told that he is not coming n told me to cancel so i cancelled by giving the reason that driver is not coming towards me. Again i book another auto n received otp. Waited for 10 min suddendly ola cancelled without any intimation to me. Then i booked ola cab. I got messge that cab is coming but cancelled without my fault. Today when i booked auto. I need to give 75 extra because of yesterday fault. Why u fine the customer when there is fault of drivet n ur network. I really lost hope on ur network n this un necessary charge. If this continues people cant trust

Hi,

This is a fraudulent transaction on my mother's sbi debit card.

Date & time: 16th march 2018, around 5.10 pm ist

From card : 519619xxxxxx9359 - sbi account

Amount : rs. 9999.00

Attaching mail screenshot sent by bank for this transaction below.

"thank you for using your sbi debit card 519xx9359 for a purchase worth rs9999.0 on pos olacabs62398 at pay*www olacabs com txn# 070406."

Yet to lodge fir with local police statio and will attach the scan copy as soon as we receive the same.

Spoke with customer care[protected] executive and would drop a mail as well. Please arrange a call back if you need further details. Have shared my number below.

Please block the money movement for the transaction immediately and would wait for your call or mail for refund of the money.

Regards,
Debendra kumar tripathy

Myself parameshwaran m, had become a victim of fraud call from bank and by asking debit card details and otp, someone had used my debit card of canara bank and tranfser money. I had register a complaint in comissioner office cyber crime, bangalore and at consulting the bank, i came to know that the fraud person had transfer 37, 500 rupees in ola cab. The transaction no is [protected] dated 13th march, 2018 around 5:20 pm. Here i am attaching photo of police complaint and bank statement which shows the transaction no of the transfer and bank account details. Kindly do needful and guide me further to take necessary steps to get my money back, thanking you.

I am using ola cab since last 2years regularly ola suddenly blocked my accounts permanently and they can't say me any reason for that they not informd me before it my account's mo no.[protected]
When i contacted to help line centre they only advice me write mail to grievance cell when i. Write him they answered me you break company's rule but they can't say which rules broken by me i want to re active my accounts

On 30th jan 2018. Some one did some online transaction from my father's sbi debit card and rs. 3598 transferred to olacabs account, as we got confirmation from sbi bank. However i have immediately blocked the debit card and given a written complain to the concern bank as well. When i requested to olacabs regarding the same, they asked me to send the mail from bank's registered mail id then only they will be able to take action against that account. Sbi bank has also sent the complain to olacabs on 13th feb 2018 and after that i am continuously follow up with ola cabs regarding the status update. But i never received any answer from them they simply raise a new request that they have receive my complain. Would request you to refund the amount which has been credited to ola cabs account and wanted to know the detail of that particular account in which amount has been credited. Waiting for the revert from last more than 30 days and never receive any of the detail.