Ola Cabs / ANI Technologies Complaints & Reviews

Dear ola,
I have booked two cabs on saturday and sunday 10th and 11th mar 2018.
Saturday charged price : 269 inr
Sunday charged price : 322 inr

Booked from : [protected]

My queries
1. Sunday before booking i get the expected price 270 inr but i charged 322 inr.
2. Saturday and sunday i travelled same location but still price changed (Distance < 15 km and i tool ola micro services.
3. When i asked my detailed invoice and price breakups. Then ola officers denied me to provide price break ups.
4. When i raised ticket through email then i got response in 1 hr that every thing is correct and your payment is justified without any explanation.

As i know delhi high court has summoned ola for over pricing and not proving invoice break ups. So if i will not get any proper response within 24 hr then i will add police complaint.

On march 3rd, i had booked an ola auto.
Auto driver said that he will not accept ola money & i have to pay full cash after completing the ride. He said that ola company is taking 65% of the money & giving 35% to the drivers. If this is the case, in future customers will face lots of problems if drivers do not accept ola money. No one will book ola cab or auto.

Again on march 9th, my uncle booked an ola cab.
Cab driver said that he will not accept ola money.
Also, at the time of booking the bill shown was rs.750 but the driver cheated by taking rs.1500 after completing the ride. If he accepts ola money, there will be no chance of cheating. I am very upset with this.

I booked an ola outstation cab on march 11, 2018 at 9:30 am from pune to lohagad. It was showing rs. 2990 as expected fare for a 24-hour return trip.

I completed my trip at 12:59 pm the next day (March 12). So, from 9:30 am, march 11 to 12:59 pm, march 12, the total number of hours were 27.5. We exceeded 3.5 hours in our 24 hours package.

But ola charged us for two days (48hours), instead of charging just for the extra hours.

Instead of paying around rs. 2990, we paid rs5480 just for a 140km return trip. This extra money they charged me is just because of their hidden policy.

This is a fraud because they didn't mention this policy anywhere before booking or just after the booking the cab. If we were aware of this policy, we would have come back on time or booked it through any other service

I am victim of pathetic service by ola cab drivers & frustrating service/replies by their call center agents.

Incident one : 24th nov 2017

Below mail sent to ola call center

This is to bring to your notice for another worst & horrible experience faced by me today while booking ola-shuttle cab.

Arriving time of vehicle was 8:17 am as per booking and i reached the pick up place at 8:12 am but the vehicle didn’t arrive. I kept waiting till 8:45 am but didn’t see the vehicle. I call up atleast 5 times to the ola driver ([protected]) to check the status of vehicle but there was no response from the driver.in mean time i call up call center number ([protected]) also to complain about the driver but there was no response.

Why the vehicle didn’t reach the pick-up point as per the payment confirmation?

Why driver didn’t pick my call?

Why driver details are shared in sms confirmation if the driver don’t want to pick calls?

Why there was no response from call center number? Is this the way you treat your customers. There was no call back also.

Why still any action has not been taken against such pathetic driver?

What about the mental harassment given to me by such untrained & unprofessional driver?

Why my time was wasted if driver didn’t want to pick me up?

Why there is no proper service from ola-shuttle cabs to avoid such situations?

Want answer to all my questions else i will be forced to take some legal action.

Have attached all the driver details and sms details for your ready reference and action to be taken. Have also attached all my booking confirmations.

Arrange for my refund of 85 rs asap without any further reminders.
=

Incident two: 01st sep 2017

This is to bring to your notice for the worst & horrible experience faced by me on 01-sep-2017 while booking share ola cab. After my booking, driver took 20 minutes to confirm me the pickup. He kept me waiting as he was picking up someone one else from some other location. Later after 20-25 minutes driver refused to come to the actual location and told me to reach some other nearby location as he was not able to find my pickup location.

When i asked for the reason he suddenly confirmed that he has reached the location which he was lying.

After few minutes i got sms that my booking has been cancelled as the waiting time for pickup has expired. Refer the below screenshots for your ready reference.

When i call the driver to ask for the cancellation he refused to speak to me and was arrogant also. He said i can take any action and compliant to ola cab which he is not bothered at all.

Why driver fooled me and wasted my so much time if he don’t want me to pick up?

Why still any action has not been taken against such pathetic driver?

What about the mental harassment given to me by such untrained & unprofessional driver?

Want answer to all my questions else i will be forced to take some legal action.

Have attached all the driver details and sms details for your ready reference and action to be taken.

Reply from ola call center after repeated follow-ups:

Hi krishna,

Thank you for contacting ola.

We are sorry to know that the driver partner did not come to pick up for the ride osn[protected] and was unprofessional.

This is not the level of service that we expect to provide our customers. Please note, we have a different team which works in regard to the partner issue; hence the complaint has been notified to the partner operations team. A necessary action will be taken against the driver partner. We understand that a stringent action and further training are required to improve our service level.in this progress, we would require your co-operation and valuable feedback.

We look forward to serving you better on your next ride with us. Please reply to this email if you have any questions. We will be happy to help you.

Thank you,
Sneha m
Ola support

=

It seems the money making and fool making business plan and trapping the people with lots of promises and milking candidate pockets. Ola cab drivers are highly irritating & unprofessional. Even after so many complaints, ola company is not bothered to improve their services and they don’t take any strict action against those pathetic drivers.

Request you to please check with ola and arrange for compensation towards mental and physical harassment caused.

Also i would require an apology from ola along with compensation for the mental harassment given to me.

Thanks & regards,
Krishna mumbarkar
[protected] (Mumbai)
[protected]Mumbai)
Krishna. [protected]@dspblackrock.com
Krishna. [protected]@yahoo.com

Driver dropped at wrong location and kept on asking for hard cash even we have ola money in account. It was so unsafe for my wife and baby as he dropped at wrong location. Pathetic service by ola and their call center support.

I called the driver also and he said “jo karna h kar le, jahan complaint karni h kar le”

Are you guys serious?

I have email them as well but no response received so far

Crn - [protected]

Pathetic service by ola

Hii
Yesterday i had a bitter experience with ola cabs i booked a ola from dunlop bridge in kolkata and after several minutes of waiting in roads as i was busy to attend the meeting of my office i hurriedly booked a cab the driver was very rude at the beginning and said if i can cancell the trip later when i onboarded, not a single kms i passed he charged me rs 175 said i booked only this route.. I said i am supposed to go to park circuss to my office meeting.
He was so bad tempered that he talked with me said nothing can hamper if i mail. I said i will mail about that he said nothing will happen.
I had hardly rode 10 minutes rides i want refund of the amount.
Please resolve it as aerly as possible.

I (Bapi biswas) had booked ola on 9.03.18 from bangur institute of neuroscience, kolkata to sagar dutta hospital, kolkata. The driver did not come to the location which i said him over phone and he cancelled without coming there.
(Crn-[protected], driver name is mithalesh kumar).
I had to give the cancellation fee for the immature driver. I think ola company should take action for the bad driver and refund my money.

Sir i am fino agent id[protected] sanjay kumar gupta call no [protected] to ola id recharg ola money to sent patym payment 4500 but this money payment is fraud sms to ola id cqkb462 name vikash ref no [protected] 9/3/2018 time 19.48 pm to reversal amount my fino id sent

Sanjay kumar gupta
A 640 g sec 9 vijay nagar
Near sbi bank
Ph no [protected]

On 7th march 2018 i booked a share old cab from 5/23 dover terrace, ballygunge kolkata to 60/2 james long sarani, audi bagan basti kolkata. I awaited for around 30 mints driver asked me to come to the main road as he was not able to find out the lane. So i went to the main road and he was constantly saying that he is reaching in 1 mins. But after waiting for 10-15 mins when i called him he misbehaved with me using many slang words he said he will cancel my ride and will not come. The crn no. Osn[protected]. Driver name: santosh. My mail i'd [protected]@gmail.com. Registered mail i'd in ola [protected]@gmail.com

Date : 4th march, 2018
Time : 10:00 pm
Driver name: nagaraj b
Crn : [protected]

Driver asked me the otp when he reaches the pickup point, when i tried to enter the cab he asked me not to enter saying that he got some other pickup.

Now i can see that my ola app shows rs.56 charged to me for the ride.

Proof. Please check he trip duration in ola for this trip. It started and ended within 1 sec.

How can trip end in a second?.

Dated=08/03/17 (Tuesday)
Sir,
I anita gandhi am a lecturer and working in haryana govt school.
I am having my salary account in state bank of india ballabgarh (Haryana) branch.
Today somebody-mr rahul sharma called me (On 12/9/17 at 4.05 pm) on my mobile and told that i am an rbi employee and posted in noida.
He used mobile no - [protected] which is now off.
He asked me about my sbi card details very cleverly, unfortunately i believed on him (Due to rbi employee) and told my debit card details with otp (Received on mobile).
Actually he said that he is going to link my debit card with adhar.
He cheated me and with drew total amount of rs 50000/ approx. From my saving account and utilised in different wallets.
Detail is as follows
Airtel money
Amount with drawn= 9998/ date= 12/9/17 time=4.15 pm trans id=[protected]
Ola
Amount with drawn= 9998/ date= 12/9/17 time=4.16 pm trans id=[protected]
Kindly help to get refund of my money and take corrective action as soon as possible so that he can not use this money.
Also teach him a lesson so that he can not cheat some body else in the same fashion.
Thanks & regards
Anita gandhi [protected]/[protected]

Ref : crn[protected]
Visit date : 07.03.2018 driver name : biswajit purkait

Dear sir,
Refer to above, regret to inform you that invoice raised against the said trip is not correct and charged exaggeratedly high from me. During booking it was shown riding charges is 11km/km + driver allowances rs.225 + taxes

But in invoice its is shown riding charges is rs.2275, although the rode km is 152 km only. Please refund the amount or explain the matter. How you reach the "ride fares". Moreover during booking you never show the "night allowance" then why have charged it unethically.

A prompt response against above will be highly appreciated.

Thanks and regards,
T jana

So pathetic services from ola i have been using ola auto from quit long time every day and i have not cancelled any multiple rides in a day and not received any text regarding cancellation and customer query executives told account is blocked due to violations of ola policy.

And they are mot ready to tel how many rides has been cancelled in a day.

Useless reason and servicess

Car number-ka50a2949
Driver name-basana gouda
I have left my phone in cab.. The driver is not picking up my calls.. Calling in his number still no response.. I have called the ola customer care they told me to give fir.. The driver is not responding to calls and blocking other number from which i m calling.. I have got the details of the driver please look into this as soon as possible.

Owner - tapan phukan
Phone - samsung c9 pro

Our family members use ola cabs regularly mostly between dlf and uttarahally main road areas

We book ola cabs through our mobile phones. For the past six months, whenever we book ola cabs, we confirm our rides and wait for longer periods (More than their indicated timings). Finally without our knowledge or information the driver cancels our ride and we see a notification that we are charged rs. 50-00 for cancellation. This is ridiculous and illegal. This could be due to that drivers are not well oriented to roads, or their maps are not assisting etc., but the customer is victimised

I booked a indica white today for picking up my mom & wife from sumangali jewellers (Raja street) to hopes college. The bill cost is only 148rs but the driver claimed it as 180rs and got the payment and don't show the bill as well to my mom or wife while payment (Cash mode).

I tried to call him back and asked for the details but he didnot responds properly.

Date: 06/03/2018 time: 1.23pm crn [protected]
Driver name : ponnudurai pandian k

This is the worst app i’ve every used in life. Zero ratings for this app. This is tha third time i was charged with extra money. Our money doesn’t grows on trees. They take the money on the spot but just to refund the excess money they take 24-48 hours. I’m never going to use this # app ever again in my life. I want my money back or else there’ll be a complaint filed against ola with the consumer forum and this is a serious warning.

We booked an outstation ola cab on 3rd march 2018 from igi international airport delhi to meerut. The driver was very rude and misbehaved with us. He first threatened us to get down on the pretext that ola does not pay them well for bookings. Further he overcharged for state toll tax without providing the receipt near maharani bagh, new delhi. There again on confronting him, he started misbehaving and threatened to drop us on the road. Since it was very early hours of the day at around 5 am, we did not take the risk of leaving the taxi.
Further on dropping at meerut he again demanded rs 200 for airport toll tax for which he had no receipt and we had to pay to him. We went through mental torture throughout the journey due to his repeated misbehaviour and he also overcharged us rs 400. A complaint has also been lodged atola call centre and at the ola portal, however no action has been taken. The details of booking are:
Crn [protected]
Date of booking: 3rd march 2018
Vehicle: white etios hr69b6271
Name of driver raj (Mb: 91 [protected])
Booking by: pallavi (My daughter)

Manoj pruthi
Mb: +91 [protected], +91 [protected]
Email: [protected]@yahoo.com
270/7, thapar nagar, meerut-250001

We are looking for an appropriate action and demand a suitable compensation for the mental torture and overcharging by ola cabs.

I am not receiving receipt / invoice for most of my rides with ola cabs. I have tried to send the receipts to my e-mail through the "e-mail invoice" option on ola cabs app but still not receiving anything after waiting for days. This issue is occurring from the day i started using ola cabs. Please note that my e-mail receives promotion and marketing related spam mail from ola cabs every day since i subscribed....

I tried to transfer 4000 rs from ola money to my bank account.. Its got deducted from ola money but not transferred to bank account.. Next when i am calling them they just ignoring my call.. I can easily understand they just pick the call and cut the call. I dont understand what they are doing.. Being a regular customer of ola this is disappointing.