Ola Cabs / ANI Technologies Complaints & Reviews

Yesterday i had booked ola cab 3 times but all the time unfortunately same cab had been booked and all booking had been cancelled by driver named niraj choubey.
At last 3rd booking i called driver to come and pick me but he refused to come and talking very rudely.
I have to catch train at 7:30pm but due to him i have lost my 30 minutes and i was getting late to catch the train.
I want compensation money and take necessary action against this driver and ola company.

I booked a cab in ola and while i was waiting for the cab i get a message that you will be charged rs50 for cancelling the cab when i didn't even cancel the ride. This is no way if your driver is cancelling the booking yhen they should at least have the audacity to inform me and i should not be charged if the driver is cancelling the booking. This happened with me for the 2nd or 3rd time. I am really dissapointed with your services and would always recommend my friends and family to avoid taking ola.
Also i got late for my flight because i was waiting for the cab to come.

I booked OLA cab from Hyderabad House, Shamshabad (Telangana) to Hyderabad International Airport (RGIA) on 22nd Feb, 2018. The distance between the two locations is 7.9 Kms (9 mins journey). At the time of booking, OLA application displayed the fare of Rs 88 thus booking was made by me, but when the ride got finished, the final bill was displayed as Rs 440. I had to catch my flight therefore, I made the complete payment of Rs 440 in cash and logged in incorrect billing complaint after few minutes through OLA customer care.
Now, OLA is asking me to pay additional Rs 360 through OLA money as the driver received only Rs 88 in cash from me otherwise I won't be able to make any further booking. This is pathetic.
I have two concerns to be addressed:
1) OLA application showed me the incorrect fare of Rs 88 at the time of booking and all of a sudden the fare increased to Rs 440 when I reached the destination. OLA supervisor did accept that there was some software error but refused to pay back the extra amount of Rs 360. I do have the call recording saved with me.
2) OLA has the incorrect information that I paid only Rs 88 to the driver and is asking me to pay the additional amount of Rs 360 without which I won't be able to book any further ride.
I am completely helpless, here. Please let me know, how to get justice?

I was heading back to 24th of Feb'18 via ola cab(UP16ET2311) White WagonR, and Unfortunately, I meet with an accident, the other guy hit the car and to be lucked we were saved I got some minor injuries.
The guy who hit the car was drunk, Ola cab driver was asked to give him compensation else he will fill the case. I asked him to fill the case as that drunk driver was tried to kill us part he crashed one more car over there. they all agree with them. Police came and took all of them.
I was injured so I went to the hospital. Aday after I called to the Ola customer care, that was shooking as they withdraw all charges this is pathetic it's not about me that drunk person will definitely kill the someone in some day.

I just to fill the case against the ola.

Looking prompt response from your side.

Dear Sir/Madam,

I have pre book an Ola mini cab by selecting option “Ride Later” on 25th Feb, 2018 at 17:55 IST and schedule for 25th Feb, 2018 at 22:30 IST.
And have receive an alert message with driver details at 22:20 IST and immediately I called the driver to reach at my pickup location.
But he disconnected my call after than I called multiple times to driver but he did not picked my call.
In meanwhile I have tried to call Ola Customer care number[protected] also but my call was not connected.
Due to this I have missed my Train and also missed my office and company client call, It's huge loss for me which I cannot recover at any cost.

Therefore I am requesting to you kindly look into this matter and do the corrective action against the driver because this kind of incident will spoil your brand value.

CRN: [protected]
Driver Name : Manoj Kumar Yadav
Driver Contact Number: +91-[protected]
From: Ashokpuram colony Dafi (Bajranj Nagar) Varanshi Uttar Pradesh
To: Varanshi Junction Railwaya Station

Please let me know in case if you need more clarification.

Thanks in advance.

Regards,
Jai

This is a kind request to the company for you’ll to make sure the ola auto’s accept requests for pick ups! Sometimes due to heavy traffic they deny their duty and ask us to get down before the drop location.
Sometimes they just do not accept it even though on the ola map there are many auto’s available in that particular area.
It is so difficult for students to book one auto. Especially in the koramangala, bengaluru zone. Sometimes even after accepting they happen to cancel our request without informing.
Kindly look into this matter.
Thank you.

I am totally unsatisfied with the ola services in bareilly, u. P. I booked a cab at clocktower bareilly and had to cancel the ride 3 times back-to-back as the drivers who picked-up my rides were not in the nearby area. When there were no rides available then why did the app displayed the availability of cabs. It was very inconvenient for me to stand and wait and then cancel the rides at last. Finally i had to book an auto and go back home as i was unfit at that moment. Highly disappointing experience and i would never recommend ola to anyone else any further.

We booked an ola cab to go from brigade gateway to kial bangalore airport for a ride on 26th february at 17:15 hours. The cab was booked on 25th february itself. The booking was confirmed and we were sent an sms stating that the driver details would be confirmed 10 minutes before the ride. We received an sms today i. E. 26/02/2018 at 16:57 hours confirming the name of the driver and stating that the driver is arriving shortly - name of driver ranjithkumar - [protected] and cab no. Ka05ag3778 - white dzire tour. The passenger was waiting for the cab to arrive and suddenly at 17:02 hours we receive a message from vk-olacabs that your ride crn [protected] has been cancelled. We apologize for the inconvenience and we were request to book another ride. On calling the driver, he started to accuse us of cancelling the booking which we have not done. This is not the first time that ola cab drivers have played such dirty tricks. Ola needs to have accountability on the services confirmed and cannot cancel the rides at the whims and fancies of the drivers. I demand a strict action against the said driver for having caused a last minute inconvenience and ask ola management as to why we should not sue them for making us suffer and run around for another cab - which we of course did with another service provider. We demand a written apology, action against the driver and a accountability from management of ola with proper capa to ensure that such action shall not be repeated and how the management is going to assure the same. Highly condemnable

I had booked ola cab on 25th feb 18 from ola counter at csia domestic terminal. I was given otp and the mess about car details. When waiting at pick up point the car din arrive for 10 min after which the cab driver called from other number saying he ll not come to pick up point and i ll have to go to highway. People book from the counter to get service from pick up. I denied he canceled the pick up. I had to take a normal cab as i couldn't go back inside. It was so frustrating and such a behavior from ola cab was not expected. Will stick to uber next time.

Driver take misleading, unknown, risky path even after having gps installed in cab. Threatening behaviour of driver compelled us to scream at him. Took an extra long route, the charge was extremely high than usual. Our ride from home to the destination got [protected]@ 309 rs. But dueto this driver we got [protected]@1024 rs from destination to home. Even after cab booking with valid otp he first rejected the booking and with our valid reasons finally accepted to take us into the cab and hence did such unacceptable behaviour. Driver name: bikash (Ola micro), phone no of driver: [protected] (Provided by ola).

I booked an ola auto today 25/02/2018 @13:53 (Crn[protected]) driver name : shashi kumar
He came to my place for pickup, i called him thrice, no response. At last i called again, he told he is on the way to pick me up, but was a bit away from my spot. I waited for more than 10+ mins and he cancelled. Such kind of drivers makes the brand name to loose its value. Ola team, kindly look into such matters as this might be a small issue for you guys, but our time matters.

Regards,
Anuj

I have booked a cab in madurai from my home to the airport. The driver came for pickup and he told us that he can't come to the airport since he have to go home. I insisted him to take us since we are getting late for the flight. But he never listened to us and started shouting back at us. What the hell the drivers are thinking. If he cannot take the order then why didn't he inform us before hand. I need a response from ola on the particular issue. The device is pathetic and horrible ever. The ride detail is crn[protected]

Hello,

My Parent's Ola account was suspended last month, when I inquired about it I got to know it was system related issue of some unknown violation and they can't re-activate. My parents are Senior Citizens and need OLA service. I requested OLA multiple times but no response. I kindly request you to please escalate it and email me for any other specific details.

Thanks,
Banti

I have benn using ola for a long time for its good and little punctual service. But recently and especially after 2018 am able to observe ola autos charging me extra (I. E apart from the estimated travel cost). When i questioned them regarding extra fee they usually give many laymen reasons like odd hours, that ola has diverted his direction to my place from very distant place, ola's share is more than what the drivers get per travel etc etc. Whatever may be the reason it is the final customer who is burderned financially with such service. So i kindly request ola to look into my complaint as soon as possible and also genuinely try to cancel the licences of the auto drivers or warn them to noyt repeat. Ola autos running for 4kms/below charged me 10. Rs extra and 20. Rs more for travel above 4kms apart from the estimated travel cost.

This is to inform that on[protected], i booked cab from rgia, hyderabad to manikonda. Wherein the amount was shown as 500 and odd. Once i got inside the cab and reached my home the driver demanded rs. 700 odd. When i called the customer care they very up professionally said that the additional charges are for parking and toll gate.

For my understanding the price shown includes everything. I have traveled several times through ola cabs from air port to my residence and such charges are never been charged. This is absolutely incorrect, unethical and against the principles of natural justice.

I would call for an unconditional apology and refund of the extra money charged to me.

Phone no: [protected]
Name: mani kumar
Manikonda
Hyderabad

I have been ola operator since nov'16. From 14th feb i cannot login. After i visited their office in sanpada, i was told to update all the documents, for which i did it imm and recvd the ack from ola thro sms mentioning all the documents have been updated.
Even after that i am unable to login. Called up the cs who asked me to go to sanpada ola off, went their and was told they cannot do anything ask me to call the cs. Called up the cust service and they were also helpless and asked me to visit the andheri office.
After taking a loan of 8 lacs with a emi of 16000/pm, i am loosing lot of money with no business happening and these guys in ola are not at all ready to help me.
Kindly help

I am a regular ola customer and use a couple of cabs almost everyday. But in hyderabad near deloitte towers p jagannath road it is a very challenging task to book a cab or auto, they don't accept request boss den what the hell they do they do with ola cab or auto? Finally customer has to search for sharing auto.
Please take strict action against them or cancel their license. Hope u guys ll look into the matter.

Dear sir/madam
I mr. Rajkishore sharma booked ola cab from shahar airport counter vide booking no. Crn[protected] dtd 21-02-18 to mira bhyander. Driver tausif khan with his white dzeir mh03bc7754 picked up from airport properly however in the middle of the drive at goregoan he asked us to take another cab as he told that there is no diesel and the car will not move further and to make payment of rs.337.00.
I asked the driver that how can be leave the customer in the middle of the ride he said i am sorry and cancelled the trip. And switch off the online screen for some time.
While i was waiting for another ride he again went on online and booked another customer from there. Since i was helpless at that moment of time as my wife who was with me and had piles operated she was in desperate pain so i have to book a rickshaw and have to go further.

I was very upset and thinking that services with ola are good but looking at the last incident i will never book ola cabs henceforth
This mail is for your kind information and look into the matter further.

Thanks & regards
R k sharma

I had booked a cab at around 9:15 am. The eta was too long (16 mins) but i decided to go with it as i had time. The eta kept on increasing and decreasing. So i kept waiting and finally after 35 mins i lost my patience and called the driver. He told me that he had cancelled my ride long time back. The driver didn't even bother calling me himself before cancelling nor did i get any notification from the app. Because of this i was late for my work.

Today i had travelled with ola cab dl 1r ta 8848 a white wagon r. We went from the meerut cantt area and i paid the toll fee. But when i received the bill mail i found the toll fee been included in it. Also when i was booking it, the rate was rs.130- 139. But when we reached the destination it was very high i. E. 207rs.
Kindly take action as soon as possible.