Ola Cabs / ANI Technologies Complaints & Reviews

I have booked a Cab from Nizamuddin railway station to Rohini Sector 23. Driver came to pickup and ask for start OTP and I provided the same but driver denied stating this OTP Is expired need to generate new OTP and ask me need to call OLA customer care. He said sir wait will call and help you in generating the start OTP. He asked my number and generated a OTP and took that and told sir this is also not taking need to cancel ride and book another ride . (It was a scam he took OTP and access my account and did the fraud of 12000 change).

At night he booked cab to outstation with my account and mine postpaid balance. At morning i woke up and found the messages that cab booked to Rajisthan and few more places. Imediatley i raised compliant in OLA and explained everything to them. They said we have escalated to concern team and we will certainly help you and they checked and found - yes we can see that someone has used your account in Andriod phone and you are using IOS. No need to worry Our technical team is working and will update you shortly. Now its more than 15 days no response from them no reply on email.

Already I have provided the CAB details, driver details and his phone number as well. OLA knows that this fraud was done by there employee. But they are not ready to help me as it was there driver who did all this scam with me.

I have emailed them multiple times and no response and now I am getting Text messages from OLA pay that postpaid 1200 amount, why should I pay when I have not used it. This is completly ignoring my complian and till now no resolution or any TAT time or any support from OLA.

I took a ride on 14th august 2022, at 1:07 pm from - bandhaghat, salkia to vardhan market (kolkata). At the time of booking, the fare showed me 230/- but after the ride, it was 299/- . I saw the invoice, it showed me 299/- which includes the manipulated price and play convenience fees (which i have not used) . I complained in the customer care. They said, due to surcharge it has increased, and they cant do anything. This is totally unfair amd scam.

Kindly help me in this matter and request you to take necessary action against ola.

On completion of my ride ola driver asked me to pay on his google pay number and told that the due showing on the app would get cleared as soon as possible. He took tool tax money despite it being included in the total fare. Now he is not picking up and the app is still showing due money to be paid by me fir the same ride again. I have tried all means to convey my grievance to ola cabs but they are not responding. Why would a customer pay twice because drivers choose to fraud people.

I have been facing this issue for the last 6 months wherein I am unable to clear my Ola Postpaid dues from the Android mobile app. I have raised the complaint almost 10-11 times to the Ola Support team and everytime I am getting ad-hoc payment links to clear the dues and no update has been done on the app even after multiple follow-ups from the Ola team.

Kindly expedite this request and fix this problem on the app. It causes me to delay on the payments having to always circle back to the Ola team to only send the same temporary solution every time.

Would appreciate a reply on this regard!

Charged twice for a ride and no response from Ola or refund from Ola after so many requests via email and customer service no response.. amount is 2048 rupees

CRN [protected].
Took ride from Chandra Sagara (20th Main Road, Jayanagar) to Health Heal, Vijayanagar. I have emailed screen shots related to this ride. Due to heavy rains, the Drivers Mobile went out of service and could not end the ride at Health Heal Office. I paid cash Rs. 230.00 (as that was the charge) to the driver and the ride was still ONGOING. At some point near Vibhav Theater, the driver ended the ride and your system has charged me additional Rs. 482.00. Please refund Rs. 482.00 immediately.

Hi Ola,

I took a ride on 30th July. After ride completion I paid via Google pay and payment was deducted from my account but driver has not received payment confirmation and he asked me to pay again. I paid via Paytm and payment was successful.
After that I reached to your support team and described the same but didn't get any resolution till now.

Your support team always ask me that it will get credited to your account but still waiting.

Could you please resolve this issue as soon as possible.

I sent email to ola support team but they are not taking action on it.

Please find the attached bank details, payment ss for your reference.

When I booked my ola cab the rent shown in my phone is only rupees 769 but after we reached my destination ola cab driver asked me for 955 rupees

The price at which the cab Is confirmed is not what is actually charged. When one books the cab and amount is shown which one confirms. I confirmed and booked a cab at 333. On reaching destination I was charged 642. Double the amount. In the past when one used to book a confirmation sms would come saying the amount that it’s booked at. Now nothing like that so no one has any proof and they charge an amount that is absurd. As per right to information a customer needs to have clarity. This is fraud. Showing something and then price is doubled up.

I booked an outstation ride on 23rd July. After the ride I paid the amount by cash to the driver but the amount was deduction from Ola Postpaid as well.

I raised a support request for the same, Ola Support engineer contacted me for the same, I explained the scenario and later they confirmed that they will provide the refund in 10 days over NEFT. Now it been more than 28 days and no response I am getting from any means (Call/Email/Ola Application).

I booked an auto ride through Ola,
The auto driver Aakil asked for OTP.

After that he demanded cash and refused us the ride as we offered OLA money.

We were asked to get down. When we got down, I saw that 70 rupees had been deducted.

Take strict action against the driver and refund my money else I will uninstall your app.

I book ola for parents and husband. Instead of having pay later option, driver asked money after trip and husband paid him. Now after that I raised to support the same. Ola kept on sending pay notification for 348 rs. Now they added late fees also 100rs and asking to pay. From 2 month I an asking customer support to see this matter even send emails. They Saud they will escalate and take care of this but still no resolution .
Sapana.[protected]@gmail.com

Dear Sir
i have taken a ride to my home on March 05, 2022 from T3 Airport Delhi yo Model Town vide CRN No [protected].

I have Paid Rs 448 to driver in cash, but the account was showing amount payable. I was logged out of OLA services due to pendency of the invoice. I have made several online request through app but no resolution was given. Every time they say that offline driver payment is outside their scope.
(Sir, if this is the case, then plz advice why offline payment option is there on the application).
By mistake i have selected rs 448 to be paid by OLA Postapaid. now i am getting calls everyday to get the payment done and they are harassing to impact by CIBIL Score.
Sir, it is humble request to kindly look in the matter and resolve the same.

Regards
Gaurav Jain
M -[protected]
E- Mail :- [protected]@gmail.com

Dear Sir,

This is to inform you that cab was booked to HRBR LAYOUT from Bangalore international airport, CRN, [protected] dated 16/08/2022, cab driver name - rashi

While getting out of the cab forgot iPhone 6s, on calling the driver on his mobile completely refused that there is any mobile in the cab. I would like you to look into the matter while I have registered my complaint at Ola centre yesterday itself which they have promised to revert in next 24-48 hrs but I have not received any mail or sms in this respect for my complaint register number.

Pl. appropriate action and revert in case the mobile is found in the cab, looking forward for positive response

I have paid money of ride to ola cab driver on 11th of July.
But ola again asking for same ride money
I have mailed to ola regarding the same but no reply.
And customer care is saying they don't have previous history to solve complaint

Hi There,
Today must be the worst day I've ever experienced with OLA.
Starting with first driver, who almost cursed me for making digital payment & said If I mentioned that earlier he would have cancelled the trip.
On my return, Second one asks what was the amount mentioned and said you have to give ₹150 extra so that I'll be of service and cancelled.
Third one insisted to make the payment as cash by making a statement that OLA will not pay for us if you make any digital payments to them.

Are they serious? How come everyone says the same issue.
And how did they expect all customers to pay cash when digital payments are well developed.

I felt frustrated and I don't know whom to blame.
And ended up taking private for hire.
Please look into the issue & resolve it. otherwise stop your service.
Please don't leave people in the streets by saying you are providing rental & hire service. Put yourself into their shoes and react soon.

Thank You.

I already did the payment of 415 to the driver but after the ride ended the system showed the total of 443 and as i did not have the time to complete the payment at that moment as i had a train for which i was late due to the ride, the ola system is still asking me to pay the whole amount again and as i had not made the payment they took the payment from ola postpaid and are increasing the bill continuously and sending me warnings that if i do not pay the bill they will block my cards and my pan card
I want this resolved as i am ok in paying the extra amount which was to be paid by me, but i will not pay the whole amount again. CRN [protected]

Hi sir
On 17th August their is challenge incentive program pickup from airport.that I have completed the ride and asked for incentive for customer center Mr Gopal Incharge said no you have not picked up from airport pick up zone.
1.if I don't pickup from pick zone why did they charge Parking amount 254
2.if outside pickup their is no parking charges.
3.sir ola is fooling us I have waited in the line for four hours in the pickzone and their is cc cameras installed everything is recorded where have pickup the customer.
#bhavish Aggarwal sir we are working hard to survive the life but your operation team is fooling us in the name of incentive program.
Since today iam not driving to ola.

Here are my Ola customer details: Gowri Kumar, [protected]@gmail.com, [protected]

I sent the following message to Ola:

I have an outstanding charge of 181₹ on my account arising from a ride that I took in October. The Crn is [protected]. This was already paid to the Ola driver in cash. It is quite surprising that this charge is coming up as unpaid on my account. Please resolve this issue for me. [End of Message]

It took me a few months to find this contact email for Ola and then only after 8 emails did they send me a phone number. This one customer service agent kept giving the same robotic reply "we can't do changes to a booking over 10 months". However, they somehow have the gall to ask payment for a booking that was already paid over 10 months. It is completely unacceptable that I have to pay twice for a booking that I have already paid for in full. This is truly highway robbery and Ola is being unhelpful and not offering any alternatives.

I would like for this charge to be reversed so I can take a ride again without paying extra unwarranted money.

Don't have any dues from my side but I received many calls and massages from your side.

Stop urgently this harassment.

Verify your side with your driver and services don't harass.

I don't want OLA service suspend my all service.