Ola Cabs / ANI Technologies Complaints & Reviews

I book ola for parents and husband. Instead of having pay later option, driver asked money after trip and husband paid him. Now after that I raised to support the same. Ola kept on sending pay notification for 348 rs. Now they added late fees also 100rs and asking to pay. From 2 month I an asking customer support to see this matter even send emails. They Saud they will escalate and take care of this but still no resolution .
Sapana.[protected]@gmail.com

Dear Sir
i have taken a ride to my home on March 05, 2022 from T3 Airport Delhi yo Model Town vide CRN No [protected].

I have Paid Rs 448 to driver in cash, but the account was showing amount payable. I was logged out of OLA services due to pendency of the invoice. I have made several online request through app but no resolution was given. Every time they say that offline driver payment is outside their scope.
(Sir, if this is the case, then plz advice why offline payment option is there on the application).
By mistake i have selected rs 448 to be paid by OLA Postapaid. now i am getting calls everyday to get the payment done and they are harassing to impact by CIBIL Score.
Sir, it is humble request to kindly look in the matter and resolve the same.

Regards
Gaurav Jain
M -[protected]
E- Mail :- [protected]@gmail.com

Dear Sir,

This is to inform you that cab was booked to HRBR LAYOUT from Bangalore international airport, CRN, [protected] dated 16/08/2022, cab driver name - rashi

While getting out of the cab forgot iPhone 6s, on calling the driver on his mobile completely refused that there is any mobile in the cab. I would like you to look into the matter while I have registered my complaint at Ola centre yesterday itself which they have promised to revert in next 24-48 hrs but I have not received any mail or sms in this respect for my complaint register number.

Pl. appropriate action and revert in case the mobile is found in the cab, looking forward for positive response

I have paid money of ride to ola cab driver on 11th of July.
But ola again asking for same ride money
I have mailed to ola regarding the same but no reply.
And customer care is saying they don't have previous history to solve complaint

Hi There,
Today must be the worst day I've ever experienced with OLA.
Starting with first driver, who almost cursed me for making digital payment & said If I mentioned that earlier he would have cancelled the trip.
On my return, Second one asks what was the amount mentioned and said you have to give ₹150 extra so that I'll be of service and cancelled.
Third one insisted to make the payment as cash by making a statement that OLA will not pay for us if you make any digital payments to them.

Are they serious? How come everyone says the same issue.
And how did they expect all customers to pay cash when digital payments are well developed.

I felt frustrated and I don't know whom to blame.
And ended up taking private for hire.
Please look into the issue & resolve it. otherwise stop your service.
Please don't leave people in the streets by saying you are providing rental & hire service. Put yourself into their shoes and react soon.

Thank You.

I already did the payment of 415 to the driver but after the ride ended the system showed the total of 443 and as i did not have the time to complete the payment at that moment as i had a train for which i was late due to the ride, the ola system is still asking me to pay the whole amount again and as i had not made the payment they took the payment from ola postpaid and are increasing the bill continuously and sending me warnings that if i do not pay the bill they will block my cards and my pan card
I want this resolved as i am ok in paying the extra amount which was to be paid by me, but i will not pay the whole amount again. CRN [protected]

Hi sir
On 17th August their is challenge incentive program pickup from airport.that I have completed the ride and asked for incentive for customer center Mr Gopal Incharge said no you have not picked up from airport pick up zone.
1.if I don't pickup from pick zone why did they charge Parking amount 254
2.if outside pickup their is no parking charges.
3.sir ola is fooling us I have waited in the line for four hours in the pickzone and their is cc cameras installed everything is recorded where have pickup the customer.
#bhavish Aggarwal sir we are working hard to survive the life but your operation team is fooling us in the name of incentive program.
Since today iam not driving to ola.

Here are my Ola customer details: Gowri Kumar, [protected]@gmail.com, [protected]

I sent the following message to Ola:

I have an outstanding charge of 181₹ on my account arising from a ride that I took in October. The Crn is [protected]. This was already paid to the Ola driver in cash. It is quite surprising that this charge is coming up as unpaid on my account. Please resolve this issue for me. [End of Message]

It took me a few months to find this contact email for Ola and then only after 8 emails did they send me a phone number. This one customer service agent kept giving the same robotic reply "we can't do changes to a booking over 10 months". However, they somehow have the gall to ask payment for a booking that was already paid over 10 months. It is completely unacceptable that I have to pay twice for a booking that I have already paid for in full. This is truly highway robbery and Ola is being unhelpful and not offering any alternatives.

I would like for this charge to be reversed so I can take a ride again without paying extra unwarranted money.

Don't have any dues from my side but I received many calls and massages from your side.

Stop urgently this harassment.

Verify your side with your driver and services don't harass.

I don't want OLA service suspend my all service.

Hi,
I've taken ola ride on 6th July 2022 and paid 220 rupees (ride costed me 219 rupees) to the driver through phone pe. I'm trying to book ola ride again on Aug 8 and could see there is a due on my account for the same ride. I contacted ola customer care and I was told that I called 30 days after the ride and I should clear the due. This is looting customer. I already paid for the ride why should I pay again. Attaching the ride details and phone pe transaction

My Ola driver id [protected] offroad for no clear reason. I am working around 3yrs in Ola bike driver. I am a family person from 1 month my id is blocked. There is issue to run my home Assensials. Kindly open my id sir.

Thanks
C balaji

I already paid to a cab driver through PAYTM on 4th July, now ola app is showing to pay again, horrible service from ola, this ### activity is done by ola driver. Ola don't monitor cab drivers, that's why we get worst service.
Proofs are attached.
cab driver number : [protected]

Yesterday i have booked car by ola and paid rs.652 through phonepe but due to network issue so showing connecting and driver was hurry so i have paid cash 652/- but after 15 mins then 652/- again done through phonepe. And i have booked compaint in ola but till date niether payment refund or not contact to ola. So please help and refund my money from ola.

Regards

lalit gupta

Hi Team/OLA

I worked as a OLA Driver partner from 2019 - Vijayawada vehicle number AP16TS#### and I have paid 22K towards the cab initial payment and
upon the cancellation I have been informed by ola that I will be receiving back 18000 after deducting 4k towards processing fee.

After that in 2021 all vehicles were sold with any information by OLA management. I tried to VISIT the office and no response several times
and i got a call long back and they said that i will get credit for the bank details i have provided and I checked nearly 1000 + times whether I received or not.

NO RESPONSE !!! I AM LITERALLY DONE !!! THE WAY BY THE MANAGEMENT OR STAFF

Please let us know how can i process else i don't have other options to lodge a complaint on OLA (ANI TECHNOLOGIES PRIVATE LIMITED. )

I am still awaiting the response from any one of the company or team...

I took Ola from home to airport on 2 Aug and return trip on 4 Aug 2022. The distance travelled on return was nearly 4 km higher for the same route taken. A 0.5 km extra is acceptable. I was charged Rs. 511 for return against Rs. 326 for onward to airport. The driver took a longer route and this was the reason. Trying to contact ola customer service, the rep. cut my calll off in the middle of conversation. Please resolve this. Thanks/

We booked an ride with ola cabs and a driver has accepted it after entering into cab he was very rude and we asked him to switch on AC and he said you have booked non ac cab so there won't be AC and he said there are no Ac cabs in Ola and he said It is SUV so we cant allow more than 5 people we took an hourly package for an hour and he was very very rude and he was taking a long route to destination as it was a hourly package and when we asked about it he said if you dont qant to go on this route you can get down and made us to get down with our 5 month baby this was this worst experience in my life .He came in different cab and the cab registered was different.

I took ride on 23rd may but final bill 167 was higher then what shown was at the time of booking 78 the cab.

I raised the issue and OLA customer care confirmed on e-mail on 7th july that please make payment of 167 and we will refund 89.

I paid amount of 167 on 10th july and still waiting for refund.

Raised to ola via case no.[protected]

My registered number with ola is [protected]

The cab was stopped in middle of the ride by a Tata Sumo and was asked to side the cab. The persons in the sumo came down and asked the driver (they were calling the driver by the name Santosh Jaiswal) about some financial payment and that he hasn't completed his payments.
We had to wait 15mins for such nonsense.

This is utter harrassment for us. Our safety was at stake. This kind of drivers are too dangerous. Did not expect from OLA such casualties.

Cab details :-

Car number - WB23E9466
Car type - White Eon

Please do take necessary actions against this driver

I had taken an ola rental ride CRN [protected] on 1st Aug 1:43 PM. The fare amount was Rs 1545. On completion of the ride, the amount was deducted from my Paytm account. But also the driver demanded cash. He said he accepted the ride only for cash payment as he didn't have any cash left for fuel. He asked for cash before leaving and said the Paytm amount will come back to me. But it has been 7 days since I didn't get my money back.
I contacted Ola Customer Care several times on Twitter, calls, and via emails, but they don't respond. Very pathetic customer support. Now its has become my daily routine to ask for updates but there is no response from them. I called the driver to refund the money but he denied saying he has informed Ola Services that he had already taken cash payment. Please help me out.

Hi

My Ola account is blocked by the company without any prior intimation or explanation.
I was using this account for business travel and all my paid invoices are there in the app which I required for reimbursement.
I have raised the issue with Ola support multiple times but no revert.
I request either get my account blocked or share my invoice copies for which I have already paid.PFB my register mobile number and customer complain number.
Mobile No-[protected]
Complain Number[protected]