Ola Cabs / ANI Technologies Complaints & Reviews

Hi I am Avijit a rejistered vendor of patna city . My work profile is to increase supply for patna city. And when we onboard the new vehicles to ola platform we do not get support from our reporting person MR SWATESH KUMAR swatesh.[protected]@olacabs.com . Usually gives support to me or my team. When ever we ask for support de denis saying "I will inform you later on" . And when we ask for support in wats app group there also he takes to much time and never give support accordingly. There is not other higher authority whom to complain or to ask for support. This is not the standard way of professional when we are rejistered vendor.
Plz look into the matter and solve my issue ASAP.
THANKS AND REGARDS

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I have paid my amount correctly through cash to ola drivers. But ola is sending that i have pending money which i didn't.

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Address: India

So both the issues mentioned below have happened with me atleast thrice before.
1. Everytime I book an Ola the app says "xyz mins left to pay online". Its not fair. You cannot kind of hold me at ransom that pay now or pay by cash later.
Why is this time limit there?
Why can't I chose the mode of payment as per my will?
2. Second thing which happens quite frequently is that if at all you pay online through upi, the transaction is a success, money gets debited, I even get a message that payment is successful, the Ola app also shows payment done, BUT when the time comes to end the ride, the cab drivers app tells that the payment needs to be done in cash.
What do the customer AND the cab driver do here? Because both of their apps are displaying conflicting information.
Customer has paid, bit the poor driver needs to collect money to later justify his rides to the company.
And when you try to contact the company there customer care number( that is given to the driver(the customers app does not even have an option of calling the customer care) does not even work. It is just an automated ivr that just gets terminated in between without any explanation.
I don't understand how is the government allowing all this to happen. I am sur I am not alone. How can a company be allowed to be so negligent about laws and customer rights?
Why is Ola still operating?
Why have they or been investigated?

I don't know if this complain will be acted upon or fall in deaf ears but I am stopping here. Enough is enough Ola needs to be accountable and pull up their socks if they want to be in the game for long

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I took a ride through OLa in the month of April. after the ride an additional amount of 75/- was deducted from my account. On enquiring about it to OLA, OLa promised through texts that a refund of 75/- shall be credited to the source account within 5-7 working days. however, it has already been 03 months and not refund has been credited to the source. Moreover, i have been enquing to their customer support but i receive the same respnse,...

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On 10.07.2022 I took a ride from noida sector 38, garden galleria till Indirapuram. First the OlA app on driver’s phone didn’t accept the OTP so driver called the customer service and i was told that due to KYC not been updated the ride could not be started so they started from their end.

I was told that the amount will be double and i would need to pay in cash as the wallet cannot be used and even the wallet money would be debited but it will be reversed once kyc is updated.

I paid rs 868 to driver through gpay as shown on the ola app of his. And then later the amount was also debited from ola money postpaid as well with amount Rs 751. Driver said the amount would be refunded once the KYC is done. And the fare was Rs 410 during the booking from noida till indirapuram.
I was trying to update KYC but its not working as well.

I have spoken to customer care and they spoke to driver and driver bluntly denied he has not received any payment on google pay. He had a QR scanner and i paid as shown on the screen and i have the proof of payment as well.

I did not ask the location to be changed and somehow the trip is showing till delhi ghazipur.

I have been calling customer care and also have emailed to ola support but i have not been given any resolution and help.

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Address: Thane

Ola — Paid in cash but still showing pending payment. Cash payment was selected before booking. Paid full amount in cash.

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Address: ANI Technologies Private Limited Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road Koramangala, Bengaluru, 560034

Website: www.olacabs.com

I was overcharged for a Trip. But when i try to log complaint it wont let me and the page keeps loading and loading. Please help

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Jul 20, 2022

Complaint marked as Resolved

I got a call from Ola Customer Care regarding my issue & they refunded the Extra Amount Charged. Thank You so much

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Hi, I am having ola account with mobile no: XXXXXXX434.
I had ola taxi ride in april 16 .For which I was charged 705 which I supposed to pay online but as driver asked me to pay cash, I made the cash payment .
So for last two months I am continuously getting call from ola customer care to make payment, I had already explain multiple times to them that I had made the payment by cash to the driver if you want can confirm with driver and have con call among us. But they are just beving like dumb and fool and dailt calling me more than 20 to 30 time for last 2 months with differenct mobile numbers. I had raised the same complaint through mobile app but till date I havn't got any resolution and when I am trying lodge the same again in mobile app support page its showing me message that allready similar complain is registered please check you email Id but till now I havn't get as single mail from ur support.
Now I am very irrited with such kind of madnees of your customer care team, its very harrashing and I feel chected with your cab driver .If this kind of madness continue with team then I'll have to lodge police complain against you for harrasment and cheating.

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I'm a ola driver partner. My cab payment block last 70 days. I have raised complaint to ola partner care 100 times but my payment still not unblock.

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Address: Bangalore

Ola cabs device prime play destroyed phone by adding virus through Bluetooth connection..no warning or anything that tells you will be at risk if you use it
I am very sad with your service that...in all the cabs...you won't know it that there is prime play system in all the cabs and built in facility for all the users to connect with the speakers of car using a bluetooth connection by searching for car name or device name in our own bluetooth settings...and connect our device with it using the start otp which we give for starting the ride...this feature is only available in the rides of prime play users...sometimes the people who had booked mini or micro or prime sedan automatically gets converted into prime play with my same cost of the mini or micro I book...

I have many times connected to it and hence forth got a bluetooth named virus virus in my phone...which is causing the phone bluetooth name which is my device name to get changed into some random name...

There is another feature that there is some radio system in car with builtin blue tooth...the people want to listen to songs...so they connect with car blue tooth...

I request you to remove this type of feature from all the cabs...or else I will tell most of the people about this...i will tell them to circulate this info with others which will help loose their trust on ola...

And now I am facing this as a very big issue...my device has got damaged with this...i do not want others to face this issue.

Jul 18, 2022

Updated by R.g18 Negligence of the issue and fighting on it...even though customer is correct

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Address: Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bengaluru, 560034, India. +91 80 6735 0900 , +91 80 4665 5300

I took an ola cab for outstation ride from Jaipur Airport to Koriawas Haryana. The distance for ride shown in the map was 168 km and estimated fare shown be ola app was 4137 Rs. As it was a long ride so we took a break of 30 minutes in mid way for dinner. We didn't change our route or destination in between. I started my ride from Jaipur Airport at 06:54 pm and I reached my destination at 10:23 pm. So in total 3 hr and 29 minutes time taken including 30 minutes dinner break i.e. only 3hrs riding time to reach my destination (168km). When i reached my destination the final bill was 8159 Rs that is double of the estimated fare (4137 Rs). Apart from that bill driver charged me 600 rs extra for Tolls and state tax. Also the distance covered in my ride was showing 371 km. Can any ola drive cover 371 km in 3 hrs i.e. 124 km/hr avg speed.? They are charging me (371 km) more than the double of the distance that I travelled (168km). I tried to reach their support team multiple times but they didn't provide any proper resolution. They are cheating their customers and not listening to them properly.

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Prepaid the cab ride through UPI and even after successful transaction the cab driver asked for payment in cash. Paid twice for the same ride.
I am attaching the transaction details of the payment via Google pay and the ola invoice that says the payment was done in cash.

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Jul 18, 2022

Complaint marked as Resolved

The company refunded the extra amount paid for the ride

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Showing pending postpaid bills of 500
From 4 rides

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I booked a ride in the month of january 2022. Due to the mistake of driver in cab meter reading, i was charged more amount. After complaining for the same, ola agreed to refund the extra charged amount and they did so by offering me a voucher of Rs 348/- (ticket no[protected] dated 27 Jan 22). As per them, i could use that voucher for my next rides till the voucher balance gets exhausted. I requested them through mail that I have no travel plans in near future so my amount should be refunded in my bank account (ticket no[protected] dated 05 Mar 22). On 08 Mar 22, i was told that ola coupone has been deactivated and they asked my bank details for processing the refund. Required details were sent on same day. I got their reply on 10 Mar 22 (Mr Satish SV) that refund has been initiated and it will be completed in 7-10 days. On 23 Mar 22, I reraised the issue and that time they asked me to send bank statement to confirm the amount received or not. I sent the bank statement also on 24 Mar 22. After that, a lot of mails were sent by me to inform them that i have not received the amount in my bank account and every time they replied that within 7-10 days, amount will be processed. Ticket no[protected],[protected],[protected],[protected] are few for reference Besides these, many more ticket no raised by Ola for my complaints are also there with me. Last complaint, i raised, was on 14 Jul 22 (ticket no[protected]. They have one standard reply which is as follows:-

"Thank you for contacting Ola.

We understand that you have not received a refund to your bank account for the ride CRN [protected].

We regret the delay in the refund process and will take this issue on priority to process the amount by 7-10 days

We look forward to serving you in future rides. "
I did not expect such a fraud with customers under the rule of Honb'le PM Modi ji who assures us for a corruption free India. I hope the issue will be resolved at the earliest.

Jul 17, 2022

Updated by Asgght I booked a ride in the month of january 2022. Due to the mistake of driver in cab meter reading, i was charged more amount. After complaining for the same, ola agreed to refund the extra charged amount and they did so by offering me a voucher of Rs 348/- (ticket no[protected] dated 27 Jan 22). As per them, i could use that voucher for my next rides till the voucher balance gets exhausted. I requested them through mail that I have no travel plans in near future so my amount should be refunded in my bank account (ticket no[protected] dated 05 Mar 22). On 08 Mar 22, i was told that ola coupone has been deactivated and they asked my bank details for processing the refund. Required details were sent on same day. I got their reply on 10 Mar 22 (Mr Satish SV) that refund has been initiated and it will be completed in 7-10 days. On 23 Mar 22, I reraised the issue and that time they asked me to send bank statement to confirm the amount received or not. I sent the bank statement also on 24 Mar 22. After that, a lot of mails were sent by me to inform them that i have not received the amount in my bank account and every time they replied that within 7-10 days, amount will be processed. Ticket no[protected],[protected],[protected],[protected] are few for reference Besides these, many more ticket no raised by Ola for my complaints are also there with me. Last complaint, i raised, was on 14 Jul 22 (ticket no[protected]. They have one standard reply which is as follows:-

"Thank you for contacting Ola.

We understand that you have not received a refund to your bank account for the ride CRN [protected].

We regret the delay in the refund process and will take this issue on priority to process the amount by 7-10 days

We look forward to serving you in future rides. "
I did not expect such a fraud with customers under the rule of Honb'le PM Modi ji who assures us for a corruption free India. I hope the issue will be resolved at the earliest.

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Address: Dist.bulandshahr

Sar Meri gadi ka outstation Band Ho Gaya Hai audit mang raha hai please Sar audit kar dijiye...

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Hello
We all have been facing an issue Ola cab service. Its driver deny online payment through app and demand for cash. When we try to reach out the customer care, it never a success. Robotic chats are available but of no use. At the end ola driver will cancel the trip and we ( customer ) will be charged cancellation fee. I have raised this issue with company on twitter and facebook ( as there is no way to reach them / they don't respond) but it keeps on repeating. Why do customer has to go through such inconvenience along with the false charges that company levy on customer and not on driver. Ola doesn't even bother to enquire or contact about the issue.

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I have booked a ride on 11.07.2022 evening From: Ola safety zone P4 parking International airport Mumbai
To: Privilege inn, Malad sunder road
CRN [protected]
Vehicle: mini silver wagon R,
Driver name: Pravin Sakharam Khengle
Driver phone no.: [protected]
My ride was completed and have paid rs.509(mentioned in driver's Ola App) to the driver through phone pe by taking his number, screenshot attached below.

But still my Ola app hasn't updated my yesterday's ride and doesn't show my bill details. Still shows as scheduled.

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Address: banglore

Hello,

My ticker number is Ticket[protected]

I raised the complaint on 23rd march 2022. I booked an ola out station and was charged 1239 INR extra. As per the conversation OLA representatives agreed to refund 1123 but failed to show how they arrived at this number.

They billed me for extra KMS travelled.

I have been following up many times, But no reply.

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Address: Bangalore

As per the subject mentioned above I had took the delivery of the vehicle on 17/06/2022, at the time of delivery I thought it was 2017 model vehicle and same has been mentioned in RC card also, till today I have driven 2500kms, vehicle was facing a front noise, after taking it to the showroom for checkup, they told that there is front suspension noise and lower arm is weak, at that time I came to know that the vehicle is sold on 2015 and serviced from there, I got the service history also, how come it’s mentioned as 2017 manufactured and registered when it’s sold on 2015, I think there is some fraud has been done by previous owner in the RTO, I’m requesting you people to take back the vehicle and plz refund my money back, I trusted Ola cars inspection report and I have bought the vehicle, now I think I have got cheated, I’m attaching all the proofs and documents regarding this, plz verify and refund my money back,

Following are the vehicle details
Reg no - KA01MP5411
Model - SKODA RAPID

Ola Cabs / ANI Technologies Complaints & Reviews

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Ola Cabs / ANI Technologies reviews & complaints page 29

Not getting support from ola employee

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Showing pending amount which I have paid

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Unprofessional, No accountability

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Refund of 75/- not credited from past 03 months

Charged twice for the same trip - paid from ola money postpaid and google pay to driver

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Paid in cash but still showing pending payment

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Charged incorrectly for my latest ride

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Paid cash as requested by cab driver but its showing pending payment

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Ola Partner payment block issue

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Ola cabs prime play device virus issue

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Double charged - ola cab

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Paid for cab ride twice by cash and through upi

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I paid the every bill of my cabs, still showing pending bill

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Non refund of amount

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Gadi ka outstation open Karana hai

Cancellation fee and demand of cash

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Bill not generated

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Extra Money Charged - CRN604504293

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Mismatch in vehicle sale date and manufacturing year in RC card

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Not getting cash receipts

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