Ola Cabs / ANI Technologies Complaints & Reviews

I booked a raid from OLA by default Postpaid payment has been selected . The driver was denying to take us without cash.. So we have to pay cash to the driver on the very same day i raised complaint to OLA. I said this to the OLA executive and they said we will look into it.. Everyday I'm getting twice or thrice calls from OLA and everyday I'm giving my concern that I paid cash to the driver. They are very rude. Today they are sending threatening message of taking legal action.
Please look into it.

Ear Sir,
I purchased ola scooter at 12th june 2022, order id is - (0322-KJQ845) and Registered no is [protected].
And the scooter has not been delivered to me yet. I have also signed all the bank finance related papers of IDFC, But still now the scooter has not been delivered to me, whereas the dispatch time on your Ola app was also given on 15th June but till date still ola have not dispatched the scooter.

I have repeatedly mailed to ola ([protected]@olaelectric.com) and call on ola customer care and complained but did not get any response from Ola.
And now when I asked to cancel my order and asked for my money back, neither canceling the order nor refunding my money.
I never thought that Ola would do all this. I express my displeasure with Ola.
Pls help sir.. and solve this issue as soon as possible.

Dear Sir,
I purchased ola scooter at 12th june 2022, order id is - (0322-KJQ845) and Registered no is [protected].
And the scooter has not been delivered to me yet. I have also signed all the bank finance related papers of IDFC, But still now the scooter has not been delivered to me, whereas the dispatch time on your Ola app was also given on 15th June but till date still ola have not dispatched the scooter.

I have repeatedly mailed to ola ([protected]@olaelectric.com) and call on ola customer care and complained but did not get any response from Ola.
And now when I asked to cancel my order and asked for my money back, neither canceling the order nor refunding my money.
I never thought that Ola would do all this. I express my displeasure with Ola.
Pls help sir.. and solve this issue as soon as possible.

The driver charged extra amount, as did not consider the OLA postpaid.
Since the postpaid amount was not been settled, I had to pay that amount as it chargeable for late payment.

Now, past 60 days I have chasing regularly but these shameless people have a standard statement of refund will be processed in next 10 days.
There are more SR for this same issue.
#[protected]
#[protected]

This is about case when the driver demands cash after completing ride but amount already deducted from my wallet CRN [protected] and old one is CrN [protected]

I have paid the money to the driver of ola on Monday 18th /july/2022 for my ride i.e 66 rupees, I have handed over the cash to the drive which is 66 rupees . i recieved a message to my phone today to pay the due of 66 rupees from ola

Hi i was using ola from many years also using ola postpaid they sanction 3000 as pay later.. but while checking my credit score i came to know that ola took personal loan from Adity Birla FL on my name i.e also 50000 INR and they didnt paid 2990 INR yet so it impacting my Credit score as 1 negative account.. I had sent them email also regarding that but still no reply.. Without knowing how can they take money? I was using ola postpaid but i don't know they will do loke this.. its my humble request to take action because its showing negative account in my Credit score..

Dear Team

Ola complaint number 4622270

I booked ola cab on 16 July 2022 14:15 to travel from khanda colony Panvel to kamothe which is 3km distance. I started my journey at 14:17 and i reached my destination in 5-6min as it's afternoon time and there was no any traffic on road. When I booked ola cab it shows 120rs fare. But when I ended my trip it shows 179 rs. When i checked my bill invoice it shows 59rs charged for 60min extra time taken to travel. I saw travel end time in invoice shows 15:24 infact travel ended at 14:24. In between traveling i saw driver changed mobile time stamp and increased time to 1hr. I send mail to ola with all details but no any action taken till now. I recieved ola bill invoice at 15:10 on which they mentioned trip ended at 15:24.

59rs is not big amount but ola should take action against such drivers.

I had taken an Ola Auto today and the fare was Rs. 143. I had made the payment of ₹ 200 in cash and later I got a communication that ₹ 143 has again been debited from my Ola Money

As this is a double debit for the same ride, please reverse the Ola Money charges as the driver has already been paid for the trip

The trip reference number is CRN [protected]
Trip time: 7:55 pm on 20th July 2022
City: Chennai
From: ICF Hospital
To: VR Mall, Anna Nagar
Driver name: Veera
Driver Contact Number: +[protected]

Please help to get this resolved by reversing the Ola Money Auto Debit

I had booked an ola kaali peeli cab from BKC to Mumbai central but later changed the drop location to Delhi Zaika, Mahim, but I was charged for the payment which showed till Mumbai Central and i also tried to put up a complaint on app but its not happening. Request you to have a look at my extra paid issue as soon as possible.

On 15th July 2022
Auto: CRN [protected]
Journey from Thane to ulwe
Driver took cash of 669rs eventhough I had selected UPI payment option on Ola app.I had asked for online option of Gpay or Paytm but it was not available with driver.Kindly look into this matter..As ola app still showing me 669rs payment pending whereas I had already paid 669rs to driver in cash.
I have been using OLA app frequently, Request you to refund 669rs.
tried all the options from Ola app but it didnt work & no proper response from Ola.

Hi I am Avijit a rejistered vendor of patna city . My work profile is to increase supply for patna city. And when we onboard the new vehicles to ola platform we do not get support from our reporting person MR SWATESH KUMAR swatesh.[protected]@olacabs.com . Usually gives support to me or my team. When ever we ask for support de denis saying "I will inform you later on" . And when we ask for support in wats app group there also he takes to much time and never give support accordingly. There is not other higher authority whom to complain or to ask for support. This is not the standard way of professional when we are rejistered vendor.
Plz look into the matter and solve my issue ASAP.
THANKS AND REGARDS

I have paid my amount correctly through cash to ola drivers. But ola is sending that i have pending money which i didn't.

So both the issues mentioned below have happened with me atleast thrice before.
1. Everytime I book an Ola the app says "xyz mins left to pay online". Its not fair. You cannot kind of hold me at ransom that pay now or pay by cash later.
Why is this time limit there?
Why can't I chose the mode of payment as per my will?
2. Second thing which happens quite frequently is that if at all you pay online through upi, the transaction is a success, money gets debited, I even get a message that payment is successful, the Ola app also shows payment done, BUT when the time comes to end the ride, the cab drivers app tells that the payment needs to be done in cash.
What do the customer AND the cab driver do here? Because both of their apps are displaying conflicting information.
Customer has paid, bit the poor driver needs to collect money to later justify his rides to the company.
And when you try to contact the company there customer care number( that is given to the driver(the customers app does not even have an option of calling the customer care) does not even work. It is just an automated ivr that just gets terminated in between without any explanation.
I don't understand how is the government allowing all this to happen. I am sur I am not alone. How can a company be allowed to be so negligent about laws and customer rights?
Why is Ola still operating?
Why have they or been investigated?

I don't know if this complain will be acted upon or fall in deaf ears but I am stopping here. Enough is enough Ola needs to be accountable and pull up their socks if they want to be in the game for long

I took a ride through OLa in the month of April. after the ride an additional amount of 75/- was deducted from my account. On enquiring about it to OLA, OLa promised through texts that a refund of 75/- shall be credited to the source account within 5-7 working days. however, it has already been 03 months and not refund has been credited to the source. Moreover, i have been enquing to their customer support but i receive the same respnse,...

On 10.07.2022 I took a ride from noida sector 38, garden galleria till Indirapuram. First the OlA app on driver’s phone didn’t accept the OTP so driver called the customer service and i was told that due to KYC not been updated the ride could not be started so they started from their end.

I was told that the amount will be double and i would need to pay in cash as the wallet cannot be used and even the wallet money would be debited but it will be reversed once kyc is updated.

I paid rs 868 to driver through gpay as shown on the ola app of his. And then later the amount was also debited from ola money postpaid as well with amount Rs 751. Driver said the amount would be refunded once the KYC is done. And the fare was Rs 410 during the booking from noida till indirapuram.
I was trying to update KYC but its not working as well.

I have spoken to customer care and they spoke to driver and driver bluntly denied he has not received any payment on google pay. He had a QR scanner and i paid as shown on the screen and i have the proof of payment as well.

I did not ask the location to be changed and somehow the trip is showing till delhi ghazipur.

I have been calling customer care and also have emailed to ola support but i have not been given any resolution and help.

Ola — Paid in cash but still showing pending payment. Cash payment was selected before booking. Paid full amount in cash.

I was overcharged for a Trip. But when i try to log complaint it wont let me and the page keeps loading and loading. Please help

Hi, I am having ola account with mobile no: XXXXXXX434.
I had ola taxi ride in april 16 .For which I was charged 705 which I supposed to pay online but as driver asked me to pay cash, I made the cash payment .
So for last two months I am continuously getting call from ola customer care to make payment, I had already explain multiple times to them that I had made the payment by cash to the driver if you want can confirm with driver and have con call among us. But they are just beving like dumb and fool and dailt calling me more than 20 to 30 time for last 2 months with differenct mobile numbers. I had raised the same complaint through mobile app but till date I havn't got any resolution and when I am trying lodge the same again in mobile app support page its showing me message that allready similar complain is registered please check you email Id but till now I havn't get as single mail from ur support.
Now I am very irrited with such kind of madnees of your customer care team, its very harrashing and I feel chected with your cab driver .If this kind of madness continue with team then I'll have to lodge police complain against you for harrasment and cheating.

I'm a ola driver partner. My cab payment block last 70 days. I have raised complaint to ola partner care 100 times but my payment still not unblock.