Ola Cabs / ANI Technologies Complaints & Reviews

CRN no: [protected]. the Payment have been done to Drives Phone-Pe number on 29th june 2022. but the application is notifying as the payment is pending for a month.

Ola has charged me cancelation fee of 150 each for 2 cancelations which were done by the driver.
The driver charged me 300 rs extra for no reason.
The billed amount is 500 rs more than the estimated fare.
I am in a loss of total 1100 rs for a billed fare of 2653 rs.
The support feature in the ola app isnt of any use. It always says that there is a technical issue

Date-01aug2022
CRN[protected]
Driver name- Vasantha Kumar NA
Ola Prime Sedan - Silver Verito
KA13C0082
Driver was very abusive and arrogant. It was a terrible experience and scary too. I felt like these kind of drivers may go up to any extent. Ola should do the basic background verification of the drivers, it is really not safe for any travellers.

Date-01AUG2022
Company- OLA cabs
Driver name- Vasantha Kumar NA
CRN number- CRN[protected]
Vehicle- Silver Verito
The driver was very rude and pathetic and was yelling at me throughout the ride just because I told him to go in correct route. He used abusive words and asked me to get down in mid way, as I was getting late I requested him to drop me at the location, as I was alone I felt its not safe to argue with this person. One thing I understood it is very unsafe for female passengers to travel with such mentality drivers they are capable of going to any extent. I am travelling in OLA cabs regularly from past 5yrs and never came across such impolite and worst driver ever.

Yesterday, I have taken a trip from Ola Cabs but till now i have not recieved the invoice for my trip after successful payment. While trying to mail the invoice, it is showing "Not available" screenshot attached.
Kindly look into this matter.

I had taken a ride through the Ola app on April 30 at 2:49 pm. The CRN is [protected]. I had paid through UPI for the ride. However, the payment status on the app is 'Pending'. In spite of raising requests about the same, no action has been taken. Due to this, I'm not able to book any rides. Kindly resolve the payment status.

From my account 2 time 180 amount deducted. One by Paytm wallet through Ola app and by ola driver scanner, he lied to me didn't get money they charged me 2 times very disappointing with your service and ola driver service. Below am attaching my screenshot

Date of the Incident - 30th July 2022 9.20 PM
CRN [protected]

I booked a cab with OLA at 9.20 PM. The driver accepted my ride and the estimated time of arrival was 5 mins. I called the driver several times and every time I called the driver kept saying he'll be arriving at the pickup location in 2 mins. The driver made me wait till 9.35PM and cancelled the ride at the last minute. I had to board a bus at 10 PM and due to this last minute cancellation, I was unable to catch the bus. I had to take the next available bus for which I had to pay the extra ticket amount. I lost approximately 3000rs due to this. I want OLA to provide me the refund as soon as possible.

CRN[protected]..Driver name LIjesh V.. it was around 9:52pm and 10:30pm between.. This driver left our family and 3 and 5 year kid in the middle of the road ..night..in heavy rain with thunderstorms.. He was telling as it's new car..he don't want to drive in rainy or water road. He made my family to stand in the middle road. My kids were shivering.. Hell with the driver and Hell will ola..

I booked ola for railway station from home in surat after waiting for 10 approx as it was showing location of cab at 8 min . Driver Banti Valeja asked to cancell the ride and can come if offline i could pay extra 100 rs . Only . And very much concern for me to cancel the ride . When I ask why he is not coming he said fare will be extra 100 rs otherwise he will not come .
Because of this attitude I was late and about to miss my train and further for flight even i could miss .
But luckily I got a texi and reach, it was very crucial moment, it could be loss for 50000.

Texi driver attitude is very bad, it shows few min. Away but in real they are relaxing there and no attitude to work at all .
After booking even why to negotiate .
Ola cab should cancel registration of these kind of taxi owners, they are creating trouble for people .
As per my exp. Never trust on ola booking and its service.

I have Booked cab on 9th May 2022 - from Hyderabad Airport to Jawahar Colony ( CRN [protected] ) - I have chosed the mode of Payment as online - on Completion of Ride - Driver told that he didn't received the amount I need to pay the amount in cash - I provided the cash and took photo while giving money to driver - on next day I got message to clear the due - I spoke with ola customer case - they told to pay the outstanding amout he confirmed from driver driver agrees that he received the amount in cash - Ola Customer Care asked my account number and IFSC code I have share the same - everytime they are saying I will get money back in 10 days but It has been more than 2 months I have not received the amount

Hello,
I had filed a complaint through Facebook to ola since I was unable to contact through any other options . I haven't received any solution yet. Very bad response from ola .
Hereby attaching the message which I had sent via Facebook messenger

Elaborating today's incident .
27/07/2022, Trivandrum

Me and my husband were traveling from Mumbai to trivandrum by flight. After the arrival I booked a cab (mini) through ola . Within minutes one driver was assigned and I waited there for 3 to 4 mins and then the trip was cancelled by the driver. Then again I had done the same thing, driver named Babu ( vehicle No: KL 19 E 3667 ) was assigned and he called me to confirm the ride . At the time he told me to give some more extra money for the ride . I neglected to pay the amount through phone itself, also I informed that I am born and brought up in Trivandrum the destination is not far from the current location so it's not a deal of loss and I told him to cancel the ride from his side if he is not okay with the ola payment . He replied me back that no issues I will come at the pick up point . Within 3 to 5 minutes he reached at the pickup point . My husband asked him to open the dicky the driver refused to open it first and he told us that we had booked for mini so if we need to use the dicky we have to pay extra directly to him . My husband shouted at him he told to call the police or ola directly so that we could discuss about the company policy( he mentioned it is there in ola 's company policy). Since the talk was going wrong other people in the airport pickup area were listening he suddenly opened the dicky and we kept our luggage there . After entering the cab he told me to cancel the ride through ola but he will complete the ride the only condition was I need to pay 250 rs directly to him (ola - rs 221)
I refused to do that I told him that I am using Paytm wallet for the payment so I cannot do that, the money will be automatically debited from my account. By the time he told me that you just check my mobile I have t started the ride in my mobile yet . So there won't be any issue . He stopped the cab outside the airport compound and forced us to get out of the car . We were not ready to get out of the car, so he stepped out himself by using bad words and opened the dicky. We were feeling very bad since the trespassers were watching us . We stepped out of the car since we were not ready to create an issue over there . We took video and I my husband told me that we will take up this issue, will inform all the authorities but still he doesn't bother. He dropped our luggage and left . Finally we called an auto to reach our home .

My vehicle No is TN58BH0506. My home town is madurai but my vehicle attached in Chennai. Last one month I'll try to change city madurai to Chennai (or) Terminate my vehicle. I'll opened so many tickets but consol team has not solve my problem. Consol team solved tickets only. There are 3 terminated tickets I'll opened, my vehicle is not terminated. Please terminate my vehicle.

I booked a cab with ola and specifically asked driver wheather AC for the cab is working or not? To which I got. 'YES' response. Despite this AC wasn't switched off and I had to take the ride otherwise I would be stranded midway in the night. I have reached out to OLA but no action has been taken

CRN of ola ride: [protected]
On 16th of july around 11:30PM i booked ola cab for my parents to the station. Driver pickup my parents and at destination the driver showed fake bill of ₹582 on his mobile but the ride was still ongoing in my phone (i was at home, not in cab) the driver took this opportunity to scam my parents and showed fake bill and he take ₹585 in cash. We argued and crowd was there but he ran away with his car. I immediately lodge complaint to Ola they assured that I'll get my refund, on the next day i tried to contact driver and driver claimed that die to my complaint ola deduct ₹585 from his ola account.(shared ss in attachment for proof)

but today is 12th day and no refund is made till now, ola today replied that extra payment made is not in their hands so cannot made refund.
But Ola has claimed the amount from driver then why ola is refusing to refund me.

One of the worst customer care service is there in ola app, i hv complain more than 10 time and raised ticket as well but the ticket gets automatically marked as resolved within 2-3 days without any refund or solution.
And now they are openly refusing to give refund. The whole ola and their drivers are scamming the common people together and looting us.
It's a request to CEO of ola to look into this matter seriously, even i have the proof of call recordings when driver asked the 582 amount for 7-8 Km ride.
I'm having full proof to prove myself in consumer court.
It's advisable to ola to process my refund as soon as possible because I'm not going to forget this scam and will raise this ola scam to great level to throw u down.

Ola app charging customers for suggested route instead of taken route, for ex I took 30kms ride instead of 45kms route, but charged for 45kms(CRN [protected]).Ola helpline says they can't help since it's system generated bill. Who the hell can help if OLA support team can't help. I have submitted multiple tickets only to be heard by buffalo ears. NO ONE really care from customer care team about customer satisfaction or tried to resolve the issue. Pathetic ola support.

Sir,
I want to inform you that even after repeatedly talking to ola customer care my refund amount is not being given back.I have also given my account details to them, still these people are not giving my money back.
Ticket Number[protected] Amont-180Rs.
Ticket Number[protected] Amount-527Rs.
Ticket Number[protected] Amount-81Rs.
These are the details that Ola has taken more money from me.
I hope you guys will take my point seriously and help me to get back more money taken by ola
Thanking you
Prashant Abhishek
[protected]

I had booked an ola but the driver didn't have change so I paid the bill online. But due to some technical issues it didn't get reflected in the app. So by the time trip ended, I had to pay the driver AGAIN that too on his gpay directly as Ola said the payment failed and it'll be refunded. Nothing was refunded. I made a complaint and the customer care is so lax that I had to write word by word what had happened in multiple mails. Eventually they acknowledged the error and promised a refund in 7 to 10 days. It's been 14 days, neither have I received a confirmation on the refund nor a reply. INFACT the complaint itself is blocked in the app. I cannot access it anymore. I tried reaching out again and again no response. I have tried to contact ola customer care, this is absolutely unprofessional and poor behaviour from their side.
I have no words on how disappointing this experience is getting.
Never using OLA again after this.

I paid to the driver through Google pay after the ride taken on 14 July 2022.

As drivers did not get money paid by Ola immediately, he asked me to pay money via google pay which i had to pay later the same amount got deducted from ola money and now ola is demanding me to pay the amount.

Raised a support ticket to not charge me for the ride twice submitted all required screenshots but there is no resolution. Please...

Hi,

I booked a ride on 14 July 2022, for some technical glitch the ola money wallet payment did not go through and cab driver requested money for the ride via google pay which i had to pay