Ola Cabs / ANI Technologies Complaints & Reviews

I had booked an ola but the driver didn't have change so I paid the bill online. But due to some technical issues it didn't get reflected in the app. So by the time trip ended, I had to pay the driver AGAIN that too on his gpay directly as Ola said the payment failed and it'll be refunded. Nothing was refunded. I made a complaint and the customer care is so lax that I had to write word by word what had happened in multiple mails. Eventually...

I paid to the driver through Google pay after the ride taken on 14 July 2022.

As drivers did not get money paid by Ola immediately, he asked me to pay money via google pay which i had to pay later the same amount got deducted from ola money and now ola is demanding me to pay the amount.

Raised a support ticket to not charge me for the ride twice submitted all required screenshots but there is no resolution. Please...

Hi,

I booked a ride on 14 July 2022, for some technical glitch the ola money wallet payment did not go through and cab driver requested money for the ride via google pay which i had to pay...

I have been debited under 2 different UPI for the same ride and once well above the fare.

the app first claimed a payment from Phonepe for Rs. 902 against the actual fare of Rs. 581

At the end of the ride it demanded a payment again saying the payment failed and claimed it from Amazon pay.

My repeated attempts to call OLA Customer care is futile....

Please refer to Support Request Ticket n.[protected]. On 13 July I received a message from Ola Support saying I would receive a refund of Rs1459 through NEFT within 10 working days, and ticket was marked as Resolved. My account has not been credited with these funds. Kindly revert ASAP!...

After several days of dispute, and contacting the bank as well as Paytm, it was clearly recognised as an error from Ola app. OLA company accepted this and promised me a refund. But the confusion starts again.

Here are the details of the whole scenario:

06/05/2022. 10:18am-
The app failed to generate a booking id and CRN after booking the self drive. Please find the attached screenshot where the payment...

I took the ola cab ride on 21 st May 2022 after completion of my ride I have done payment through UPI payment method using Ola app itself. 715 Rs amount was deducted but driver said amount not reflecting in app due to some issue. So he asked me to pay by cash which I did . Ola app also showing the correct payment method as cash.

After that I have raised multiple support tickets for refund of online payment as amount was deducted....

Date of the Incident : SAT 28th May - Time 06:53 PM
Client reference number: CRN [protected]
OLA Driver Name: Syed Reyaz
Vehicle Model: Swift Dzire White - Prime Sedan
Location: Chennai
Amount Paid by Cash: 517 Rs

But still it is showing 517 Rs due in Ola Money Postpaid app, we have raised the complaint to Ola support on June 20th and the reference ticket number is[protected]. but this issue...

I had taken ride on 4th May 2022 from Kalyan Station to Khopoli CRN [protected] for I had been charged Rs 4258 for 250 Kms where as the actual distance is 100Km . I had asked driver this is wrong but driver said you have to pay invoice amount and you raise complaint to customer care for refund of excess fare . I am struggling to get back money from last 3 months . no proper response from support team . I am regularly following up...

[protected] Gali de re ye ladki...

Hello your ola people are thinking we are fools are what I suffering 2 months this same problem still you people are not solved you ### I am calling you people daily more then 20 times call also not connecting you ### solve my problem today it self only...

The final fare Rs217 of ola my ride was quite higher than the estimated price Rs 172. The driver took the long route.
Even the ola support system is not working properly, showing error everytime I am trying to address my issue. I want a refund if the extra money I was charged for the driver's fault....

I booked a raid from OLA by default Postpaid payment has been selected . The driver was denying to take us without cash.. So we have to pay cash to the driver on the very same day i raised complaint to OLA. I said this to the OLA executive and they said we will look into it.. Everyday I'm getting twice or thrice calls from OLA and everyday I'm giving my concern that I paid cash to the driver. They are very rude. Today they are sending threatening...

Ear Sir,
I purchased ola scooter at 12th june 2022, order id is - (0322-KJQ845) and Registered no is [protected].
And the scooter has not been delivered to me yet. I have also signed all the bank finance related papers of IDFC, But still now the scooter has not been delivered to me, whereas the dispatch time on your Ola app was also given on 15th June but till date still ola have not dispatched the scooter.

I...

Dear Sir,
I purchased ola scooter at 12th june 2022, order id is - (0322-KJQ845) and Registered no is [protected].
And the scooter has not been delivered to me yet. I have also signed all the bank finance related papers of IDFC, But still now the scooter has not been delivered to me, whereas the dispatch time on your Ola app was also given on 15th June but till date still ola have not dispatched the scooter.

I...

The driver charged extra amount, as did not consider the OLA postpaid.
Since the postpaid amount was not been settled, I had to pay that amount as it chargeable for late payment.

Now, past 60 days I have chasing regularly but these shameless people have a standard statement of refund will be processed in next 10 days.
There are more SR for this same issue.
#[protected]
#[protected]...

This is about case when the driver demands cash after completing ride but amount already deducted from my wallet CRN [protected] and old one is CrN [protected]...

I have paid the money to the driver of ola on Monday 18th /july/2022 for my ride i.e 66 rupees, I have handed over the cash to the drive which is 66 rupees . i recieved a message to my phone today to pay the due of 66 rupees from ola...

Hi i was using ola from many years also using ola postpaid they sanction 3000 as pay later.. but while checking my credit score i came to know that ola took personal loan from Adity Birla FL on my name i.e also 50000 INR and they didnt paid 2990 INR yet so it impacting my Credit score as 1 negative account.. I had sent them email also regarding that but still no reply.. Without knowing how can they take money? I was using ola postpaid but...

Dear Team

Ola complaint number 4622270

I booked ola cab on 16 July 2022 14:15 to travel from khanda colony Panvel to kamothe which is 3km distance. I started my journey at 14:17 and i reached my destination in 5-6min as it's afternoon time and there was no any traffic on road. When I booked ola cab it shows 120rs fare. But when I ended my trip it shows 179 rs. When i checked my bill invoice it shows 59rs charged...