Ola Cabs / ANI Technologies Complaints & Reviews

Ola is regularly cancelling the trips during midnight by directing drivers through wrong routes and giving me intense mental stress and threat from drivers. Made the complaints atleast 4 times but the executives are disposing the complaints without properly making queries. The drivers are directed to come to my location through a private road where access is denied and every time driver ask me over phone to come to his location which is a km away from my booking location. On 8th september from 9:30pm to 11:00pm i was made to wait in the road with multiple cancellation of ride for same issue. I reported the issue at first instance but again the same issue is repated today also. If they cannot provide proper service, better let them not do the service.

Driver- pentaiah Darshana, cab no. TS15UA7856- Silver Indica has charged ₹1362/- on 9-9-2017 around 5:50pm for a ride from Prasad imax, Hyderabad to Rajiv Gandhi international airport, Hyderabad. In old app it's showing around ₹859/- only then how the bill of ₹1362/- could be generated and deducted from my account. Requesting ola to please repay the extra charged amount as soon as possible.

I had recently used ola cab services and had opted for cash payment. During the ride i charged my ola account. At the end of the trip i paid cash to the driver. Later i realised that my wallet was also debited money. Nowhere have they said that when ola money is charged that becomes the default payment. When i asked for a refund they claimed that the driver denied receiving cash and refused a refund.

Dear Sir, today evening around 4 to 4.30 OLA swift desire car vehicle number KA53 C 8221 overtook my car from left side and after few minutes I have to take a left turn, immediately that driver along with that 3 drivers all staring at us and threating and abusing in bad languages blocked our left turn. For my self defese I moved fast immediately chasing us and overtook us with purposely tried to hit our car. I gave way and after few minutes due to traffic in whitefield again that car was on right side. Co driver was looking behind to make sure we are behind that car. Once we reach again he was forcefully trying to hit our car . Would like to know whether you people are sending goondas as drivers. Please help us by taking stern action against this driver and fellow mates. We are frequently using ola but due to this incident we are forced to get tensed and if you need further clarifications pls reach us. I have uploaded the pictures as well. My number is +91 [protected]. Email : [protected]@gmail.comWe were family in the car.

Convenience fee of rs 69.90 is separately charged beside ride charge and taxes, convenience charges was not mentioned at the time of booking. Also ola app does not provide any information in this respect.in my invice kilometer travelled is not mentioned. Only ride fare mentioned.
In ola app or website no convenience related charge information is mentioned.
Thus rs 70/= is chared in excess from my ola money.

Today afternoon i (Venkat - [protected]) went for a ride from virugambakkam to siruseri sipcot in ola cabs and initially estimated rate were shown as 443 only.
But when i reached siruseri ola cabs has charged me 675 (Ride fare 643.11 - coupon discount 50 + toll fee 40 + taxes 41.88) which is 232 rupees extra.
Would request you to check and refund the extra amount at the earliest

I was driving my scooty and suddenly from no where your ola cab driver almost hit me (Hr 63 c 1965).
This incident happened on 8th september 2017 around 6:15 pm on swami dayanand marg.
He didnt even stoped his car or apologized for what he did. Me and my mother could have been hit very bad. I have myself been in ola cabs abd they are pretty good but having this experience made a very bad impression.

Hello ola organisation if anyone don't want to take share ride in ola then what, s the meaning of share today i, try to book my cab and in app cab is within the 1 minute but no one take my request, i, ll try more than 10 times 2 person take and after 10-10 min they cancled why? If a customer cancled we have to pay in next rides but if a driver cancled than what?
I am very upset today with ola. 😣😣
This is not the way u serve for your customer and a person book cab u take and then deny not a good way of your services i always used ola or prefer my frnd also but after today i am going with u very upset, it's a very bed impression...

I booked an ola cab from barasat under district 24 parganas north to dumdum airport to board my flight. At first i scheduled my ride at 3:00 pm using ride later menu and ola successfully booked my ride which was sharp at 4:00 pm. Later on they cancelled my ride giving reasons that they don't have any cab in my area and this message was sent to me at 4:05 pm. As it was necessary for me to reach airport to board my flight, i once again booked ola cab instantly for airport. This time the driver was so rude and refused to switch on a. C.in the cab, when i asked him why a. C. Is off, he started misbehaving with me and after 10 minutes he said i won't take you to the airport, cancel the ride or get out of my car. I was in need to go to airport so i didn't say anything and asked him that i will complain about your behaviour but he was so rude that my whole journey was pathetic. Vehicle no wb19f 4073 and name of driver was raj gupta as shown in ola application.

I devangi ([protected]) travelled from ghatkopar east to kandivli west on 7-sep-17 at 3.39pm crn number [protected] where i was charged rs.511

I had requested an ola mini however was sent ola prime and was charged accordingly. Without realising that the car sent was a prime one, i started the journey and hence was forced to complete it.

I called ola care at 1.15pm today from the same cell number to a very cold response from ms. Priyanka, who without even listening to the whole narrative was adamant that the charges were correct and that the amount was shown on screen. I was checking all the amounts on screen to decide on which cab to book and am sure that i booked ola mini...

More worry some is the response from call centre as there was no intention to help and the call was concluded before it even started!

Please help.

I have booked cab at 9.
05. Can arrived at 9.45. Thats still fine. But i dont understand why ola share takes booking if the share routes are different. There was passesnger whose booking was mumbai airport and we had booked cab for goregaon nesco whose route is altogether different. My interview is scheduled at 11 and m still in cab.. And not even reached airport to drop 1st person.. From airport stil it is 8 km. Who will bear loss of my interview. Why ola entertain booking on different routes.. Does u have value of someones else time n money. I had lost my interview today.. Very ridiculous n bad service.

I had taken a ola cab from kalighat (Kolkata) to salt lake (Kolkata) on 7 september 2017 the total amount payable before booking the ride was shown as 205 and i was charged 227 after completion of the trip. I demand a refund or credit of the extra amount i have been charged immediately to my ola money account.
It was a very unsatisfactory experience with ola cabs.

I have booked a cab from navalur to perumbakkam in a so called high demand range portrayed by ola cabs. Trip charges from navalur to perumbakkam in cacb may take max of rs.250, yet i booked this cab which showed rs. 307 as trip fare as i was in emergency. After all such waitings & efforts to explain the route to driver, the cab finally arrived & we reached the destination in nexy 20 mins. I was so shocked to see that the trip fare was rs. 475 at the end. Ola cabs are now demanding too much money from customers just thinking that no customers are crap. I spent 15 more mins to call the customer care of ola to explain the scenario & the irresponsible agent just gave an answer that he cant do anything with this issue. These ola cabs were good in initial stages, but now that they started looting money by creating their own demands of vehicles. If vehicles are in demand, then please stop your services. Instead you are collecting too much money from customers betraying them in the name of demands. Such a worst experience. Un installed the app & i will never use it anymore in life which made my whole day go bad. Sick ola service!

Dear, sir
My name is johny deepak lakra and i am a ola partner. My car number is - jh01cc-7405.
On 2/8/17 my driver was actually completed 3 bookings and cash collection was 518 but in my device shown that 5 bookings was done and the cash collection was 1866. It was incorrect.
And currently on 1/9/17 rs. 313.71 and on 2/9/17 rs. 475.79 charged as penalty for fraud booking but my driver was never done any kind of fraud booking.
Please solve this issue. Thanks

My indusind visa debit card was stolen on 2nd september along with my mobile phone. Between 12.30am-12.55am there were suspicious transactions for a total of rs.22000/- when i was trying to get off the ola cab the mobile might have fallen in the car. I have raised the same with the indusind customer care & i was told that the transaction was done by an ola driver & i have received the required details about the driver too. However request you to kindly investigate & get the refund for me.

To the concerned authority.
Dear sir
I am one of the ola partner running 3 cabs with ola, my name is abhimanyu a roy prop of roy tours & travels, mobile no is [protected], it is high time, we are frustrated with ola system. As my vehicle mh47n3776 is charged repeated penalty for fraud booking without any such frauds. We contacted to all the possible source of ola but everyone is helpless and always give us excuse that sir this is decided by ola system, till now at least 5 times penalty is being charged and whenever we talk to ola dispatch section on [protected] they tell us that sir we dont have any information and is decided by our system so we can't do anything about this. Some of the attachment we are providing for your reference.

I booked the cab for my father aged 68 years from ranga reddy district court to bowenpally. As it was raining heavily i called him and asked to go near the canteen to pick him up and he asked me the destination. After that he switched off his phone.
After waiting for 20 minutes the ride was cancelled stating customer was not at the pick up point.

This is an extract from an email which i had sent to ola on aug 15th 2017.

I had spoken to one of your cse on the 4th august, 2017. And i had raised a complaint against the driver subhash mahadeo. He just refused to take me and my 3years old daughter to my home. Also he was rude and said go and complaint i don't care. I felt so angry at him he also said "mujhe ghar nahi jana kya"! What kind of language is that with a customer 😡😡😡 i don't wish to accept this kind of behaviour from anyone. And i want you to take a strict action against him so that he doesn't repeat the same with anyone in future. Mind you he is also putting ola's reputation at stake!
I also want a detailed email stating what have you guys done to solve my issue. Or else i will have to forward this email to your ceo.
Please see attached my ride details with that driver.

This is another extract from an email that i sent to the "ceo" of this amazing company.

Hello bhavish,

Please see attached all the emails and driver details from an unpleasant ride that i wanted to take with my daughter at 10pm on 4th august.
I want to know if any action was taken against that rude auto driver. I want to see some action from your side, so that in future every woman doesn't fear from taking an ola ride. I know you are busy but i am sure you are customer friendly organisation and don't want to lose regular customer.

Regards,
Sneha singh

But in vain. Ola doesn't care and they just want to mint money with zero customer satisfaction. There was zero response from them. I believe in karma.

Hi

I booked a ride (Crn[protected]) with ola on 5th sept, 7 pm from kanha restaurant, queens road (My office location) to marudhar vihar (Residence location) which is approx 3 kms, fare was showing as 29 inr. I took the drop at the correct loacation that's marudhar vihar only. I had linked my sbi cc with ola, today morning when i again had to book the ola to marudhar vihar (My residence) to kanha restaurant (Office location), to my great surprise, the last night fare was showing as 126 inr. I contacted customer care, but response was not satisfactorily, as they are saying they called the driver but driver is saying that he does not remember. Oh my god.. How ola can partner these type of driver's? Now ola is saying that they will revert in 24- 48 hours. I tried to call the driver ([protected]) but he is not picking the call.
During the trip, he also asked me whether i opt for online payment or cash? The clear case is that driver has not ended trip after my drop at marudhar vihar.

Ola driver kamal singh bearing car no. Wb 19h 5629 charged 300rs though the bill was 243rs.. My mom and aunty was in d car and they didnt hav the ola app with them.. Someone else booked it for them nd the dacoit kamal singh took the advantage. Please take necessary steps against this # kamal singh... Is this ur service dear ola??? Ola appoints dacoits nd thieves in their company???
Plz take remedial steps against rascals like kamal singh whose phn no. Was [protected]..