Ola Cabs / ANI Technologies Complaints & Reviews

I had taken a ride with ola on 12.09.17 (From hsr to anand rao cicle at around 7 am and reached destination around 8 am) with yogendra, vehicle no. Ka-01-ae-5169 with phone no. [protected] and [protected] to reach office. When i reached my destination, i paid the ola driver and got out of the car, immediately i realised i had left my phone in the vehicle and tried to call the driver and my phone. Immediately after few calls the driver switched off my phone and never answered his phone. I tried to call ola several times but what they told me was surprising"please register a complaint with the police, we are an aggregator so we do not have any liability. Once you lodge a complaint we will assist cops but we do not take complaints directly from customers". This time it was just a phone, what if sometimes someone has worse thing happening to them?
Request you to block the driver from further association with ola as he may continue this with other customers as well and also assist upparpet police by informing his whereabouts as a police complaint has already been filed in that police station report no. 136072/2017.
Also, i will be filing a consumer complaint against ola and all its directors in their personal capacity as they cannot wash of their hands by saying they are not liable.
Ankur

Ola have blocked my account and saying that I violated their terms and conditions. As per my knowledge I have not caused any such issues. I am mailing them to check what violations I have caused and for that they are not responding at all.

I just wanted to know what violations I have caused so that made to block my account permanently.

Until now they have not responded.

On saturday 9th september 2017 morning 5am, i booked ola cab. Driver - sunil v (Contact no - [protected], crn - [protected]) came and picked up.
On completion of the trip, inr 879 was deducted from my ola money account. But driver insisted that cash has to be paid as his system is showing cash option only. We told that ola money is already deducted but driver was hell bent to take cash. He told that we should call ola customer care and get ola money back.
After cash payment, when i called ola customer care, they plainly refused to give ola money back. They said that driver fleet partner has confirmed no cash was taken.
This was an act of cheating from ola and their driver. Double money was charged. Please support to resolve the issue.

Kindly plz look into the matter
Ola drivers are miss behaving and trying to approach to girls
They approach for wring things

Like offering a coffe and ice cream and asking for time spent

What the # is this which kind of peopels you are giving responsibility
How come we can trust on your ola facility
Its totally unsafe for mothers, sisters, wifes

Thia kind if things are not expected from your services
Kindly contact me as soon as possible
Otherwise i will take some legal action against this

My money has not come into my account and the manager here says that we can not do anything, i need emergency moneyi got my car from the car and i have been able to help him because i did not know how to help him, i did not know what to do when i came back to my car and i did not even know how to do it please wait until you complete your report... Thank you.. Ola

11.9.17. Today morning at 7.30 am i have booked ola cab from gsr garden old safilguda to gulf oil corporation ltd., kukatpally which is 200 meters insire the idl access road. Ola cab driver had dropped me aat idl access road telling that my drop location is on the road, when the corporate office is 200 meters inside the main road. I am taking ola cab since more than 10 months and i did not had such problem. We have a company bus, but since i have my knee pain i take cab since it picks up from home and drops at my work location and return also i take the ola cab. Today the driver have behaved very arrogantly.

Cab was booked by my younger son mr b susheel semwal, contact no.[protected] and mail id is [protected]@gmail.com.

Please instruct the hyderabad ola office to keep the drop/pick up location the corporate office of gulf oil corporation limited, kumatpally, hyderabad, talangana.

Kindly revert back on resolving the above issue.

Regards

T bachaspathi

I had booked a ola cab on 11.09.2017 at around 7.30am for my trip from generosia, baner, pune to hotel raviraj, deccan, pune in maharashtra, india. The driver came and stopped at location around 300 met away from pick up location which was not visible from the pickup location.

Driver's name is chandrashekhar

When i phone him and requested to come on the pickup location, he disconnected the phone. So i went searched the vehicle and went and boarded into it. Meanwhile the driver cancelled the ride without informing me. The driver gave me the reason for cancellation as "no report", at location he was had perked his car, for 5 minutes. He also informed to book again as he could not do any corrective action. This caused delay of about 45 min.

I am a regular customer of ola.. Am using it by regular mean bt on 8sep i have to go to jhajjar i had searched by ola ride they showed to me price of 1175 and cabs are available for that i booked a cab first to 3drivers refused to go and one accepts then he started the ride bt after knowing of distance he refused to go what us this nonsence when once u pic the ride and u started we beleved that u will drop us on our destination.. How can we trust ola i[censored] did this type of neglegence.. If a girl going alone by ola on trusting them what they will do.. They drop to unknown place. I[censored] dnt want to go why u r driving ola.. And if it is only for ncr region why you are showing me cabs and price.. Just mention no cab available for that. This is highly untolerable.. You have to give me ans

I have booked a OLA cab today on 10th September, 2017 at around 5.35 PM to travel from Sector 29 Faridabad to IGI Airport, New Delhi. Honda Amaze with Registration Number: HR55AA3864. Estimated amount was Rs. 699 with distance of 33 km. Initially the driver failed to locate my location and after repeated explanation with a prominent landmark of Holy Child School, he failed to understand. He doesn't have the sense of right/left direction. After starting the journey from my residence, despite of telling him to take the Badkal Flyover route to go through Pahari Road, he refused to follow my instructions and took the alternative route as shown on his map on mobile via Badarpur, Greater Kailash and Vasant Kunj. He completely has zero knowledge about Delhi roadmap and does not know the basic traffic rules.

Finally we reached Airport at 8 pm after starting at 5.45 PM. It is a Sunday with almost no congestion and the total km covered is 54 km with total amount being around Rs. 1100. He took three wrong routes three times even after being guided by a policeman. He knew absolutely nothing, violated the signal, got police case and so on. As a cost of all these, we missed the flight to Kolkata.

I refused to pay full amount to the driver and I paid only Rs. 500. I booked a new flight and now awaiting to board. The only reason behind this flight miss is the driver and OLA cabs service. Meanwhile, I received a call from OLA and even after telling them my entire harassment, they said, that my residual balance will be added to my next bill. Now who will bear my loss of Rs. 16000 that I used for repurchasing my air ticket. I was bound to repurchase another ticket just because of the negligence of the driver. If this is the support and customer care provided by OLA Cabs, then I am sorry to say that neither I will nor I should recommend OLA to anyone. Horrible service and wastage of money.

Today at around 5:41 p. M i have booked a ola mini : white dzire. The name of the driver was ganga chaupal and the crn [protected]. The driver's mobile number was : [protected].

The pickup location was debigarh, p. W. D road and when the booking was made the gprs showed that the ola car is 4 mins away from the pickup location (Near desh bandhu road).

I have called the driver and he said that he is coming within 10 minutes!!! Then the play begins from the part of the driver...

I have waited for 20 minutes and called the driver repeatedly. He received the first & second call and then stopped receiving. I have made the call till 6:02 pm. He did not responded and all of a sudden he cancelled the trip!!

He did not make any intimation about his unwillingness to go the destination (I have given the drop location as santragachi station road).

Actually this was an emergency situation for me as i was visiting to my maternal uncle's house. My uncle passed away just a few hours ago!!

Although these are not important for this type of "unprofessional" driver. How dare to cancel a trip without intimating the passenger!

You, the ola cabs are out n out professional service provider and your drivers are very professional too, well behaved. I am a frequent user of ola cab. But today's incident make me rethink about your service and the good will of your company is shattered to me as well. I have to convey this incidence to all my near ones, so that they don't have to face this type o[censored]nprecedented incident in future.

I shall request you to take initiatives to stop this type o[censored]nethical n unprofessional activities from the driver's part.

Today i booked an ola ride from satya vihar colony to kiit campus hostel kings palace7, the driver subhash pani owner of white swift (Od02ae 4130) asked my otp saying that i have arrived the location give me the otp else the trip would be cancelled.
I gave him the otp, he did not come also the ride was cancelled and then i get a message saying that i would have to pay an extra rs25 for the cancellatin of my ride.. Which has been included in my fare.
I would request you to plz look into this matter... I want my money back... Didn't expect this kind of hospitality by ola...
You have lost one customer today...

I am abish christo silvester. I had booked a chennai ola auto from choolaimedu to saidapet via my phone number [protected] some time back. The auto driver, who was new to the locality, lost his way and could not reach me even after clear and continuous instructions from me.
Finally, having given up hope of reaching me, the ola auto driver asked me to cancel the booking. Unknowing the consequences, unwittingly i cancelled the booking and tried booking another ola auto. But to my surprise, i have been promptly charged a fine of rs.100/- for none of my fault.
Ola must have confirmed with the concerned ola driver what had happened, before unfairly charging a customer.
Due to this unfair incident, i have been forced not to book ola anymore till the outstanding fine of rs.100/- revoked from my ola account.
I request you to esquire in to the matter and cancel the fine of rs.100/- which is outstanding in my ola account.
Hoping for an early resolution in this matter.
Abish christo silvester

Today on sunday 10th september 2017, i booked a sedan (Xcent reg. No. 6745 driver's name: vishwajit ph. No. [protected]) around 1:50am for the pick up from lohegaon pune airport. The driver was 1 min. Away from the airport as shown in ola interface. I called the driver and he confirmed me that he was in the airport area only. Again i called him on his mobile at 1:57 am and 1:59 am as he hadn't shown up. He hadn't picked up the calls. After a minute i had seen him leaving the airport with another customer. This is either the case of double booking or the driver had turned down my booking without informing me to pick up a customer without ola booking who was giving him extra fare. This is certainly not a fare business practice and with this, customer gets suffered. I hope this complaint will be noted and will be acted upon.

Thanks and regards,
Sharad

The driver was rash and negligent because of which a girl got badly injured. Not only did he lack in driving skills but also in humanity. The complete absence of empathy in him was deeply shocking. I would recommend ola services to please give a proper training as well as make sure the driver knows the rules of driving. The trip not only caused someone their time money and peace but also someone else's health. Worst cab experience till date.

Ola is regularly cancelling the trips during midnight by directing drivers through wrong routes and giving me intense mental stress and threat from drivers. Made the complaints atleast 4 times but the executives are disposing the complaints without properly making queries. The drivers are directed to come to my location through a private road where access is denied and every time driver ask me over phone to come to his location which is a km away from my booking location. On 8th september from 9:30pm to 11:00pm i was made to wait in the road with multiple cancellation of ride for same issue. I reported the issue at first instance but again the same issue is repated today also. If they cannot provide proper service, better let them not do the service.

Driver- pentaiah Darshana, cab no. TS15UA7856- Silver Indica has charged ₹1362/- on 9-9-2017 around 5:50pm for a ride from Prasad imax, Hyderabad to Rajiv Gandhi international airport, Hyderabad. In old app it's showing around ₹859/- only then how the bill of ₹1362/- could be generated and deducted from my account. Requesting ola to please repay the extra charged amount as soon as possible.

I had recently used ola cab services and had opted for cash payment. During the ride i charged my ola account. At the end of the trip i paid cash to the driver. Later i realised that my wallet was also debited money. Nowhere have they said that when ola money is charged that becomes the default payment. When i asked for a refund they claimed that the driver denied receiving cash and refused a refund.

Dear Sir, today evening around 4 to 4.30 OLA swift desire car vehicle number KA53 C 8221 overtook my car from left side and after few minutes I have to take a left turn, immediately that driver along with that 3 drivers all staring at us and threating and abusing in bad languages blocked our left turn. For my self defese I moved fast immediately chasing us and overtook us with purposely tried to hit our car. I gave way and after few minutes due to traffic in whitefield again that car was on right side. Co driver was looking behind to make sure we are behind that car. Once we reach again he was forcefully trying to hit our car . Would like to know whether you people are sending goondas as drivers. Please help us by taking stern action against this driver and fellow mates. We are frequently using ola but due to this incident we are forced to get tensed and if you need further clarifications pls reach us. I have uploaded the pictures as well. My number is +91 [protected]. Email : [protected]@gmail.comWe were family in the car.

Convenience fee of rs 69.90 is separately charged beside ride charge and taxes, convenience charges was not mentioned at the time of booking. Also ola app does not provide any information in this respect.in my invice kilometer travelled is not mentioned. Only ride fare mentioned.
In ola app or website no convenience related charge information is mentioned.
Thus rs 70/= is chared in excess from my ola money.

Today afternoon i (Venkat - [protected]) went for a ride from virugambakkam to siruseri sipcot in ola cabs and initially estimated rate were shown as 443 only.
But when i reached siruseri ola cabs has charged me 675 (Ride fare 643.11 - coupon discount 50 + toll fee 40 + taxes 41.88) which is 232 rupees extra.
Would request you to check and refund the extra amount at the earliest