Ola Cabs / ANI Technologies Complaints & Reviews

Dear sir/madam,

I booked a ola share cab yesterday. I had to wait for 15 min and the driver came and i boarded the cab. The driver was asking the drop location and then he simply asked to cancel the booking. I want to know what is the kind of respect ola give to customer's time. That are very keen in making money. That are not bothered about anything. They respect the drivers time by charging a cancellation fee on customer but it is not so when the driver cancels. It is also unfair that the customer care representative also not resolving the issues. They are just asking to do another booking. What should i do when i trust ola for catching a bus or train. Many times we are in stress after booking a ola cab believing that we will reach ontime to the destination. Yesterday i was stressed a lot by the behaviour of the driver. Need a justice for this act by ola.
Regards,
Suresh. M

While i was confirming the booking it showed just 239 rs estimated... And finally took more than 600... I asked the driver abt this... He said i dont know... But u got charged very high... That was my 1st ride on ola... And its bad... I need refund... See the screenshot for more details..

Service was speed in chennai... But charges are too bad...

Thank you...

I have visited to your ola office at andheri they was just ask me to seat for 3 hours and after that i ask them to attach my car indica. Thry said someone has already attach your car in 2015 and i already explained them how it can ne possible my car was manufactured in year 2016 still they refuse an ask me to come after 2 days. I visted still same thing and they are responsing me like a fools no values no value of time. So please assist on a same on my number [protected].

I am samridhi agarwal. I applied "select" coupon code while booking an ola ride in april, which gave me one month of free membership of ola select.

After somedays, i went to "ola select subscription" page to cancel the membership, but found that there was by design no cancel button - only a "renew subscription" button (Which remains deactivated.

Meanwhile, i was hospitalised for maternity on may 19.

After the expiry of one month of this "free" membership, ola automatically charged my wallet rs 599 on may 27 and extended this "ola select" membership on a paid basis. Wow!

When i went to cancel this "ola select" subscription, i was again confronted with the same problem - there still is no option to cancel.

Next i called their call centre where i learned that i can only cancel this subscription within 7 days from the date when the money was deducted from the wallet. What more, i can't cancel the subscription of future months as well. E. G. To cancel the next month's subscription i will have to wait for the money to be deducted on 26th june and then cancel it within next 7 days, else they won't offer the return.

Needless to say, the poster boy of indian start ups has stooped so low to these dirty and dishonest tricks to earn the extra money. The whole "ola select" business smells shady when you don't give the customer the option to cancel and automatically charge him rs 599 in the garb of offering free one month membership. This leaves a very bad taste - not only the way this whole "ola select" campaign has been conceptualised and run is so disnonest, but also the way customer service executives react to the agony of customers is so heartless that it reeks of a well thought out conspiracy by ola to dupe the gullible customer of a neat rs 599 per month of his/ her hard earned money, so that ola can show profits to command a better valuation from the vcs.

I am hugely disappointed with ola to have resorted to these kind of shenanigans rather than focussing on improving the quality of falling service standards.

I want ola to not only issue the full refund of rs. 599 that they have charged me for the month of may, but also apologise and introduce a permanent "cancel the ola select subscription" button that remains active all the times, immediately on the "ola select" membership renewal page so that they can't arbitrarily charge the customer in the garb of offering something for free. Rbi officials should take note of this misuse of wallet and vcs as well.

Hello,
Ola has started its fraud bussiness as customer are growing. Now to cheat people it has started the concept of peak hour, while booking very cleverly they show an estimated price and keep peak hour info hidden. But when you complete your ride they ask more than double payment. Please careful about this fraud tactics of ola.

Ola should show this extra charge information clearly while booking which they charge for peak hour. I got info about extra charge after booking by message.

I have booked a ride 6 hours in advance from kalamassery (Kerala) to cochin airport. The last minute i got a call that the cab is on the way. However later 15 minutes, the i received msg that your booking is cancelled.

Due to your last minute cancellation and bad whether, i arranged alternate cab which caused me rs. 2000.

Do not play with customers and being ignorant. Generally i book cab with either fastrack or uber but yesderday i had thought to choose ola and ola shown me how much worth it is.

Yours,
Frustranted and fed up customer of ola cabs

I left my id card in cabs. Then i contacted the driver and he said it is with him. Now his phone is switched off and no response in from other end. I have to go to delhi and i don't have any id for the airport. As it is necessary for the airport, so i want my id back. Take any action as soon aa possible. Driver's no is [protected]
Please look into this matter as soon as possible!
My contact is [protected]
My email is [protected]@gmail.com
I also have contacted ola for this. They are giving me same number that is switched off! And not helping in this matter looking forward to you!

I had booked a taxi from ola micro taxi nd when i call the driver he say u will meet me other palace which is far 2 km when i deney for come to his location he will abuse me and tumhari aaukat hi nhi hai or cancel kr dene ke liye bol ne lga his talking was very bad i m missed the my exam i. Am very disappointed from ur ola app.. Plz take some action against them. His name is - mohit thakur
Car model - white indigo
Crn no[protected]
My ola registed no [protected]-
Plz contact or reply me at dis no [protected]

I have noticed since laat two days. Most of the can driver deny to come to location and if they come they say we are at location.
most of time waste innlocating them and then ride gwt automatically cancel. this has costed me more than 200 rs as of now.
additionally u suggest share pass .but this is of no uae fr long km distance.
i haav experienced ver poor a service from u and ur employees.

Hi,,
Ola vendor management services.
Am facing issues since last year october. I visited office that time to know the what all things r required and documents office establishment.
Management explain me the things what all r required like kyc documents office establishment certificate service tax certificate, current account and employees as well as branding. Manager ask me to visit when everything is ready they i'll provide me a vendorship.
Soon i started the process i found the office at itpl location with parking place. All facilities i arranged what all things r required. Like furniture. Fabrication. Branding. Wifi. Desktops. I have four employee well trained for attachment. Almost 20 to 25 lakh i invested. Then in november i visited office with all documents with office photos as well. They checked all the documents and said they need one week time they have to do verification before the process said. I agreed. Again next week i visited surprised they said we stopped giving vendorship for present have a patience for more two months in february they i'll give us vendorship. Then we visited to on february again they said give us one week more time. Till now i have visited office may 20 times all the time am hearing excuses and false hope from ola vendor manager srinivas murthy. Am fed calling customer care to help out to get vendorship no response from their side. I have sent emails but no response from their side till now. Dear ola management my request with i[censored] can't able to give vendorship why u people gave us false hope and ecouraged me to open office now what about my investment i did depending on you. What about my patience i kept on you today tomorrow and paying rent.4 employee salary. Electric city bills. Wife telephone bills without income am taking all these expenses since last 8 months.
My request to ola gm and the owners please provide me a vendorship
Thanks
Blazing motors team

I had booked a taxi from ola mini taxi nd we were 2 person nd 2 lougage when driver came to pick up me then he refused to take my lougage in their car nd told me book tht sadan car nd his behavious was very bad. Nd am getting late for my flight... Nd i missed tht flight. Am very disappointed from ur ola app.. Plz take some action against them. His name is - mahesh kumar
Car no - dl1rtb9697
Car model - white wagonr

On 18th June Sunday I had paid extra money totaling Rs 71 + Rs 25 = Rs 96. According to OLA's policy if I pay the driver and money is deducted then nothing can be done . But in my case Rs 25 paid as cancelation fees to the 2nd driver and deducted from my Ola account should be refunded .

I had checked my ola account today and it shows I paid Rs 25 cancellation fees unnecessarily for my 1st ride and that was added to my second ride which I paid by cash of Rs 71 . As you can see clearly in the attatched file the person I had canceled by mistake was the one who picked me up at 3:02 PM . I cancelled bcos he was not arriving on time. The second trip I had taken the cancelation fees was added onto for no reason . As I was busy that day I had no time to check how the charges had come .Now when I tried using OLA for a ride I found Rs 75 is not there. It is embarassing as I checked my OLA acount and saw no cash . Demand refund .

And in my second ride paid 71 by cash and ola money was amazingly deducted under wierd circumstances at 7: 37 am. I fought with the driver cos I wanted to pay by ola money but couldnt get a proper net connection . Then paid by cash

First photo I attatched shows the amount I paid on my second ride and OLA money was deducted . 2nd photo shows the 2 rides taken on june 18. The cancelled guy was the guy who picked me .

Refund to mobile number [protected] will be appreciated and I will give OLA 5 star rating and de

I booked a ride on ola osn[protected] and I gave ola share and mistakenly choose 1 passenger instead of 2 passenger.When I thought of cancelling the ride and book a new one and told cab driver about it he said it's not a problem . But when the Ride was over he forced us to pay double the bill amount saying two members boarded so the charge will be doubled and he humiliated and forced us to pay.
Due to our time bound emergency to catch the train we paid 300rs with no options left.This was the worst experience ever.I am frequent traveler with cabs with ola and uber but never experienced such humiliation.

Hi ola,

Today my relative visit in ola samalka to kashmiri gate isbt and booking by me, on booking time amount was showing 347somthing but on dropped time he charges 688,
This totally unfair amount charge by ola. Driver manipulate to us,
I want refund back my amount or will go in consumers court.

Name - deepak gill

Mobile no.- [protected]

On 4th june, 2017 at 3pm, i booked a ride on ola cab (Vehicle no. Dl1rtc0173, driver vikas) through my mobile app, from sector 137, noida to surya nagar, ghaziabad. At the time of booking, the estimated ride amount was shown as rs.533.

The ride started as booked and the driver followed the route originally shown on the app to the driver as well as to me. There was no diversion of route.

After starting the trip, midway, i got the sms that the ride amount would be 534.

After reaching the drop point, the driver asked me to pay rs.638 and not rs.534. I told him the amount shown on my mobile is rs.534 only and hence i cannot pay more than rs.534. This amount was adjusted from my ola money balance of rs.533. When i refused to pay the higher amount, the driver called his office and asked them to revise the fare to rs.638 on my mobile also.

After about half an hour, i got a sms that the ride amount was rs.637 and not rs.534. I did not accept such arbitrary revision in ride fare and immediately requested ola to review and correct the mistake.

I have sent several email messages to ola on the above problem but they are not resolving the problem. Instead, they keep on repeating the stereotype message.

It is clearly high handedness of ola management who are trying to fleece passengers by such arbitrary revision in ride fare after completion of the ride. Pl take appropriate action and advise me

Mansarovar to durgapura railway station crn[protected] rj 14 td 7120 driver name is gorishankar. Driver treat misbehave and intentionally hold long route from mansarovar to gopalpura and then durgapura rly. Stn. Instead of mansarovar to vijay path then shipra path maharani farm and lastly durgapura station. Charged 112/- for 3 km. Company's image make down due to this.

I hired ola cab at raipur today at 7:30am for dropping to raipur airport. They charged minimum in base fare ₹195 which is far high then its regular base fare of ₹35
I was charged peak time charges ₹188.2 also without notifying me at the time of booking. I was forced to pay rs608/-. I was helpless as i need to catch my flight & was getting late.
It is really really very undue charge.

Meri car ola cab se judi hui hai, last 5 months se ola me car chala raha hu, abtak merai car ka performance accha raha hai ola score 8.9 hai out of 10koi complaint nahi hai, first time kisi customer ne wrong complaint ki aur mujhe terminate kardiya gaya complaint verify kiye bina,
Please help me for this.

Car no. Mh46 ad 4637
Mob no. [protected]

My wife mrs. Pratibha nehete took a cab cg07ma9145 of bheluram nahar from bhilai to raipur airport on[protected] in the morning. This driver stopped the cab st somewhere near supela and asked her to get down or pay 950 rs. Or cancel the booking. Her luggage was thrown down. Being a single female and frightened and no other option she cancelled the booking. And then had to carry the same cab to airport.

How do you select a cab driver?

Just tell me if its safe to take you cab again?

Dear sir,

I would like to inform you that i have booked ola taxi through my mobile no [protected] [[protected]@gmail.com] and traveled from velachery to kolathur today the fare arrived for rs. 359/- paid to the driver. Again the return travel i booked from kolathur to velachery but the vehicle didn't come on time. So i called the driver no @ [protected] three times but the driver didn't respond properly [but fine rs.50 imposed for the same]. So my brother in-law mr. M. V. Sathish [senior advocate] booked from his mobile: [protected], email [protected]@gmail.com for me. The booking completed without giving the drop location and the fare is not displayed. So i thought it has taken by default for normal fare but the fare shown in driver mobile as rs.1020/- when i arrived velachery and he collected the same amount from me. Then i checked with your customer-care the invoice amount shown as rs. 969/- this is different than the amount collected by the driver.

The return journey fare is 3 times higher than the upward journey in your same ola taxi at the same time billing amount in driver device and your invoice is different? This is highly objectionable and cheating me and i felt very unhappy in your service. So i request you to consider this issue and take suitable action to refund the excess amount rs. 831 collected from me at the earliest.

Thanking you

Regards
Dr. Suyambazhahan