Ola Cabs / ANI Technologies Complaints & Reviews

Hai sir my name is santhosh i was travelled in ola cabs booking is conformed and i was called to driver and driver is picked the call her told me i'm on the way to your location please tell me your otp one time password okey i can tell the otp number but that driver not come so i can change other driver but my account is blocked that's not my fault pls help me

I booked cab for gurgoan subjected for interview. Cab drivers firstly did not follow the gprs and when called he was said he is on the way. He not only delayed my departure but also cancelled the ride for god knows what reason. I received a message that ride cancelled and 50 rupees fine to be paid for booking next time.
This was absolutely rubbish that i being victimised and i would pay.
I have already compliant about same and i would post this to all medium possible to get this forced fine to end.
And yes finally would like to say to ola... Bye bye from this customer and surely very soon you would get more bye bye. Till you don't start acting and understanding that it's customer service industry.
Regards
Kulwant singh rathore
[protected]

Dear ola administration

My name atul jain, mob. [protected], amritsar, punjab, india. The day before yesterday 17/06/2017, i booked cab with ola app for 18/06/2017, time : 8 :45,
From 234/13, punjab & sind bankwali gali, hussainpura east to drop point festyn royal resort, verka bypass, majitha, amritsar. And my booking was confirmed and informing me details 15 minutes before ride, i got this msg, on the schedule time s. Kuldeep sing driver call me and ask me where to drop and when i told him the drop point he refuse to drop and forced me to cancel the ride and told me to book privately and he is ready to go and fare rs 250/- its to much high and instead of ola money which is just rs. 114 - 120 for same ride, it is such a disgusting you are hire looter not driver, they make fool to ola company and spoil the image of ola, its really poor service and ola believes that they are biggest and bests in india sorry ola you should think on this and correct your self...

I have been using ola transportation on daily basis from last 6 months, hence being a loyal customer and trusting ola, i booked an outstation ride (24 hrs) yesterday for the first time from wakad, pune to panchgani which was to start at 12 pm.

On a return journey, due to the heavy traffic and long route taken by the driver, we reached almost an hour later i. E. @12.40. Because of this incident, i was charged for 2 days instead of one day.

Original bill - 2236 rs
Charged bill - 2236 + 2871 = 5107 rs

I request you to please have a look into this issue and refund me the extra amount charged (Rs. 2871) for the one hour delay.

Dear ola officer,

On 18 june 2017, at around 5 pm, i booked an ola cab from kalra electricals, lajpat nagar 4, new delhi to my destination mayur vihar 1.
Vehicle no. Was hr... 5582, named diksha and phone no was [protected].

After the booking, as usual, i contacted the driver and he told me that he'll soon reach me. At my every call he kept assuring that he he is just reaching in a while and he is very near to my place etc. I kept waiting there for almost 2 hrs but he didn't turn up: because of his attitude i've lost faith in ola now. I wasted my very valuable time.

Request you to look into the matter and take strong action against such unprofessional people. Look forward to hearing from you soon.

Irfan khan
Cartoonist
[protected]

Sir i booked ola cab on 19jun sunday from majestic bangalore to husamaranhalli the fare collected by driver is rs 471 but i got massage in my mail is rs 396 why there is difference of rs 75. I asked driver regardig this he told that rs 471 is fare on screen. I have to pay that. Just 3 say before i had paid rs 390 from here to bangalore city railway station

I booked ola cab and after reaching near my destination i came out of cab to ask to exact location to a nearby shop and that time driver asked me to pay the billed amount till then. I was having 500 rupee not and my bill was 115 i gave him 500 note and 15rs change seperately. He said he doesn't have change he will take change from a shop and come. The time i turned around for asking the location to a shopkeeper he sat in the cab and ran away. This type of thiefs ola cabs are providing for service. I strongly advice ppl not to take ola cabs they are not at all safe. If ola drivers can steal money and run away then they can do anything. I hope if this complaint is resolved i will get my money back.

I booked a ola auto from chennai using a 50/- promocode provided to my account by ola and driver asked me to pay extra 50/- in additional to the final bill amount for luggage for which i agreed, after my trip the bill amount is 250/- so i need to pay 250/- + 50/- additional​ for luggage charges to driver, but driver asked me to pay 50/- more for the discount promocode which i used in booking (My final bill from ola is 300 - 50 discount = 250/-), i immediately called the customer service for help, they even talked to driver but he didn't agreed finally the customer service asked to raise a complaint so i gave 350/- to ola driver and raised a complaint but now the customer service team replied to my mail stating that you accepted to pay 100/- for luggage charges to the driver so they will not provide the balance money back to my ola account. This is injustice, i need an answer for this
My ola account mail i'd is [protected]@gmail.com

A cab was booked for outstation pune to mumbai on 16/6/2017 by my uncle. The driver was specifically informed about a road block and directions to approach the pick up point. However, the driver refused to follow the directions and after coming to the blocked gate, asked my uncle to cancel the booking by refusing to come through the right gate for pick up.
An international flight was to be taken and emergency measures had to be resorted to in order to avoid missing the flight due to the sudden cancellation by the ola driver which was totally unprofessional.
The booking number was crn[protected], driver vikas, vehicle mh 16 bc5000.
Appropriate action may be taken so that customers may continue to repose trust in your service.
Adv. Beena menon
Mumbai
[protected]

Hi team

Cancelation fee charged with riding bill.
The booking canceled by driver because otp was not appear at that time.
And same time driver didn't discussed for cancelation will be chargeable.

Your driver was not too very well familiar with the procedure how to find the otp when screen is disappear.

Moreover you should be talk first if charged cancelation fee and same time it should told by them.

As per my concern i am not happy with your this type of services and your cancelation is not genuine, you should case back the fee with tax.

It is so sad that, on one side we are moving towards digital india and on another side, #cybercrime is increasing day by day! On 15 june at 2:50pm, mr. Kunjar singh (Guard in my office) received a call from [protected] who told him that his sbi debit card has been blocked & if want to re activate then he has to give the code. He gave them the code because he was not aware of such kind of fake calls or #frauds.in the next few seconds, he received a message which stated that his balance had been deducted and rs. 8000 has been transferred in the account of www.olacabs.com.
It was shocking to see how looted money is transferred in the account of #olacabs. Transaction sms screenshot from sbi are attached.

Today i’m writing about this incident because mr. Kunjar is not the first and last victim of such kind of frauds. The fraudster has taken his one month salary. He is a poor man & now he has nothing to pay to his landlord. It can also happen with our near and dear ones. It is time to share this kind of post in the maximum way possible so that honest people are not robbed of their hard-earned money. Doing so will also help those people who are unaware of the existence of such #crimes and take precautionary steps in the future.

Surprisingly olacabs are ready to help in this issue. Being such a reputable company if any such incident happen they should investigate the issue & find the culprit. But its seems they are culprit itself and using their system to make fraud & looting the poors.

Please share this to everyone who is using their services who know next victim will be you or your friend.

This is to inform you that my pla account has been blocked since yesterday without any reason known to me.

I had booked my ola cab yesterday morning after adding rs 599 / to ola money.

But evening when iw as intend to book ola cab, i found that my account has been blocked and i am not able to book my cabs.

Neither i am able to talk to customer care as my ola services has been blocked for any reason not known to me.

Please let me know the specific reason of blocking my account or refund my balance money.

I will happy if you restore/unblock my account otherwise please refund my balance money.

For any clarifications, please call me at [protected].

On 14 jun 17 i booked a cab from delhi to alwar for round trip within 12 hours. The approx cost shown during booking is rs 3369/- with conditions rs 9/- per km for extra mileage and rs 2/- per minute for extra time.

Firstly after calling three times to driver, he reported one hour late. Further he took half an hour for making state taxes.

On completion of my trip, it was 353 km and only 1 hour and 45 minutes late. Final billing wasn't generated by driver. On calling to call centre they forwarded final bill to my email, which was 1 and half times more than actual. They charged for 503 kms in place of 353 km used and extra time for 2 hours and 45 minutes in place of 1 hour 45 minutes.

It was a great lesson for all ola user not to use ola for outstation trip. I[censored]se then try to return on time.

When driver reporting late then call centre[protected] and info them.

My car number is tn 22 bp 9281.

I wish to make a complaint that my car driver, sankaraiya has absconded with the ola app phone & my personal phone which i provided for the attending calls for taking rides. His mobile has become not reachable for the past one month, though i have been calling his number quite frequently. Request you to take the necessary action on the driver.

My phone number is [protected]

Regards,
Caroline

I was coming from office shivaji nagar pune towards aundh on honda activa. Suddenly i was crossing pune university fly over. The driver dash the vehicle from back side and i lost my control over the activation vehicle and fallen downwards. But the driver ran away straightly. I myself stand alone and again started two wheeler. I also tried to follow driver. I caught car driver by punching my hand on the side glass. But driver was very rude. He don't stop the car and again ran away. The driver vehicle no was mh20 eg 5775. My mob no is [protected]. He don't have any respect about a lady. Plz forward car driver details to my mobile no. Strict action should be taken by ola company on car driver. The incident took place between 6-6.30pm on date 14/06/2017 the car is of ola car company.

At about 11.15, booked a ola cab, showed booked but no other information given. Had to book a uber.in the evening, booked a ola at around 7.45 pm. Showed no destination point nor estimate, just confirmed. Deiver too felt problem. Car no. Wb-04, g 7203, otp 6814, from mob. Of anwesha duttagupta. Now i am shown an amount of rs. 50 2 b deducted in my next ride. Why? Should forgo ola booking?

Crn no[protected]. Got no information for reason of cancellation by driver. When called ola no then it said not calling from registered number although i called from registered no [protected]. I am a privilage ola select member then also not getting any benefit. Regards praveen misra. Mobile no [protected]. Get me compensation as i am getting late because of this.

Hi

I have booked a booking on ola app on 8th may in mumbai, while booking showed pick up time 5 minutes and when booking confirmed it started showing 15 minutes. I called the driver and driver confirmed it will take 15 to 20 minutes as he in opposite side of mine. I cancelled the booking by giving the reason driver was late.

Yesterday they charged rs 75 as cancellation fee for the 8th may ride, when i first contacted the customer care one person told he will send the sms where there is link and you need to give details. I received the sms and clicked on the link and it showed no booking details.

Once again i contacted the ola they told it is not possible to refund and when i asked then why you send the sms with link there is no reply.

He transferred his call to his superior and he also told it is not possible to refund.

I am suggesting all the persons be careful about ola as they are money makers by wrongly charging the customers.

I have uninstalled the ola app and decided i and our family will never take ola from today onwards.

Best regards

Suraj. B
[protected]

Today (014/06/17), i have used to ride ola auto from myalpore to adyar under otp 7659 (Auto number# 7428) where they charged rs 62/- for service and paid rs 70/-, later i had received message that rs 50/- paid by ola money valet and requested to pay balance of rs 12/- thru cash mode but when i check with him (Auto driver) he said no message received by himself and collected full payment from me.

I really disappointed on this service and requesting you to look into this & refund my money back to me.

Thanks for support on this matter.

Ola cabs

Crn :[protected], date : - 31-may-2017

Already we submitted complaint in your rides - support option on 02-jun-2017. But till now amount not credited in our account.

Driver not came and cancelled the ride on his own saying that he is at tambaram and it will take 1 to 2 hours or more than that for reaching to radhanagar, chromepet.