Ola Cabs / ANI Technologies Complaints & Reviews

. I booked a ola on 27th march 2017 night from mumbai terminal 2 for sanpada navi mumbai, and after reaching home i paid the bill of of rs 675 + tip of rs 25 and my wife gave the driver extra rs 50 as he was extra helpful.
But we did not see he update his app for payment received.

Now when i try to book a ride i m not able to book any ride from my app as it says bill of rs 674 + 50 cancellation outstanding.

On lodging a complaint with ola i am told that "the drive claims non receipt of the money.

I have neither registered by credit card nor using ola wallet. How can that be possible that the drive will ever live w/o taking money.

I have been following up with their call centre but w/o any luck and the answer is same every time.

In fact i have cctv footage of our society cctv where it will be visible i giving the money and my wife giving the money.

So be ware of these unscrupulous people when u deal with taxi services like ola and uber and many more to come

I suggest u send the drive to my place and i will show hin the cctv footage

Hi consumer complaints,

Ola cabs (Cab service in bengaluru) is charging extra to its rides. While booking the cab the distance is 45 km and the fare is 850. After traveling the distance is 45 km and fare is 1448. The bill is incorrectly created 78km and charged incorrectly for 33km
Bill details.
Crn[protected]
Km travelled is only 45km however the billing shows 78km and charged extra.

Please look in to this.

With regards,
Aravind

Date of the incident: 4th june 2017
Name of driver raju na
Travelled by prime sedan - silver indigo
Transaction number: crn[protected]
Distance travelled: 13.9 km
Time taken: 27 minutes
Travelled from: father muller's road, bendoor, mangaluru, karnataka 575002, india at 06:56 am
Travelled up to: mangalore airport terminal, bajpe, kenjar 07:23 am
Fare: ₹356
The driver told us to cancel the booking as he wanted to do it personal. We declined his offer. He started the meter but after reaching the airport he took the rs.500/- given by us and told us as he will not get any return passengers the remaining amount is extra payment. We had no time to argue as had to catch our flight.
I am surprised by the type of drivers hired by ola. Is this the service in which the customers/clients are being harrased by charging extra.
If it is inconvenient for your drivers then the company should look into the matter but definitely the customers should not be taxed for this problem.
I want my refund of the extra unofficial payment done to a drunk driver.
I have decided never to use ola cabs as they are stouts fleecing money from their customers.

When I booked Ola for Railway Station nearby, it charges extremely high amount with calculations gone awfully wrong. Then, it refunds some small amount as ola money into my account. Even this is small. The calculations of fares are not at all transparent and there surely needs to be something done about it.

As for the exact amounts are concerned, Ola charged for 16.2 Kms. For 12.2 Kms, it charged 342 Rs. to begin with. Then, it says I was given a rebate of 132 (I should be happy now !!) and overall it charges me Rs. 252. Then, it reduces it to Rs. 112 (As the actual distance was only 7.5 Kms). But that would also mean a per km charge of Rs. 30 post the first 4 Kms which is nowhere mentioned. Highly non-transparent and unethical behaviour by this company.

I booked a ola on my way to railway station. An hour prior to my train timings i booked ola cab. Once the cab reached, he saw my luggage (Just one suitcase) and he started yelling at me saying he will not allow my briefcase in the middle of the road and he demanded me 200 rupees more. I request the people concerned to take corresponding actions. Crn[protected]

Hi,
The captioned topic refers. I took a ride on a Ola cab ( CRN[protected] on 5th June evening. The estimate at the time of booking showed around Rs 250 for a 12 km ride. On reaching destination the bill turned out to be Rs 621 which I paid thinking it to be congestion charge. When I got the e receipt an hour later I was shocked to see the the travel distance of 34 kms! The travel map showed taking a opposite route to Mulund and coming back to Versova via Powai, whereas, the actual route taken was BKC-Western expressway-Milan Subway-Juhu Circle which is around 13-14 kms.This is clear tampering of the route map by the driver Shahabuddin Sheikh. In Mumbai at peak hours to cover 34 kms you need atleast 2.30 hours and not an hour and 2 minutes as per the data.

Please have it it investigated.
Regards
Saurav
+[protected]

The best worst answer from the customer care. We boarded the cab around 12:44 am on june 4th with crn[protected]. When we boarded and at the toll gate the cab driver asked the toll gate fee which i rejected to pay as i booked the cab by ola money. The ola cab driver informed that you pay the amount otherwise u will be dropped at airport agian. So i asked him to drop at airport. For that ola has charged me rs. 459/- from my ola money. The unprofessional driver details has been provided by ola and unfortunately ola has charged me the bill which is very unfortunate and poor service from ola. Rs.459/- has been deducted where my mistake is not there and i didnt get the proper solution from the customer care also. It worst service and response from ola. When i call to the customer care they informed that driver partner should be available. How should i approach ur driver where my mistake is not there. Refund the amount.

Ola should not suffer and blame the customers for their profits.

I engaged ola cabs for my travel from dwarka sector 4 to t3 terminal if i airport new delhi on saturday 4th june 2017. The mini cab fare estimate while booking showed rs.265. The cab driver expressed certain difficlty in his mobile phone as a result he could not use his mobile during the entire trip. After reaching the destination he could not close the trip and did not collect any money. My ola app and my booking of that trip was to paid through ola money. Much later on 4th june i received an invoice for that trip for rs 548. Ola cabs had deducted rs 355.00 from the ola money and balance for settlement by cash. This is increasingly higher fare and the entire ola app system seemed to be quite unfriendly and unsystematic. I could not raise any complaint through the app. After reaching mumbai similar problem was faced by me about the fare. I switched to uber and could travel incurring normal fare. I wish i could speak to someone in ola cabs and sort out this issue.

Total ride cost 247 rupees
Got paid 126 rupees from my ola money wallet
And i have paid 230 rupees instead of 121 rupees, the extra amount 109 rs which i paid pls transfer to my ola wallet, i hope this happens due to acceptence of new ride without completing the current ride by the ola driver. And after completion of ride the total amount was not shown.

They are increasing the fares widout informing any one. I went from same location to location for 200 times, the fare was charged rs 50 however suddenly from few days they are charging exorbitantly higher fees. And the interesting fact is that my office to home return journey is charged with only Rs 50 however they have cheatingly put the higher rate in my home to office journey. I have complained in customer care but they dnt have sufficient explanations. Pl do something against this co

The driver name Muddassar Patel who is attached to my car needs to be deactivated and blocked permanently for integrity and security reasons. The reason is that the documents submitted is of the name mentioned above but the photo or the person who is actually driving is different. I also believe that strict action should be taken against the OLA executive who has registered his name in OLA records. I will surely take legal action against OLA for the same and taking customers for granted. As soon as i realised it i am bringing this to your notice.

As in subject, mh03bc3022 car number and crn[protected], he didn't have the courtesy to call and apologise. Cancelled as i did not tell him the destination... Very unprofessional and affecting the ola brand. We were all at inconvenience due to this behaviour...
Does ola allow a driver to cancel without any valid reason... Is this going to be addressed as i do not see this kind of behaviour arising from uber in mumbai i

My parents were travelling from chanakya restaurant to hotel royal orchid.. I bookes cab it was showing only hotel royal orchid no area was showing.. So i selected.. It was showing 117 rs... Driver thought that hotel is in banipark... My parents were continuosly saying dont take this route... We r telling u the route.. But he always say no.. I know the route n i ll go by my route... At last my father say that we r not going to banipark... We want to go royal orchid dirgapura... N driver charged 200 rs.. From them... It was fully drivers mistake... N i wnt my money back.

From: sunil kumar
To: ola share
Cc:
Bcc:
Date: thu, 1 jun 2017 07:31:09 +0530
Subject: re: ola share receipt for osn[protected]
Share ride was booked fro mumbai airport to station road chembur..
Driver dropped at bandra station, claiming booking for the same.
Further it was very inconvenient, as i didn't get a cab for 1 hr. & subsequently tried to book ola cab minimum 5 times from that location.
Every time driver was refusing after confirm booking.
Finally traveled with great difficulty by private taxi.

31 may 2017
6:03 pm

Logo
₹105
Osn[protected]
Thanks for traveling with us, sunil kumar
Ride details

Harishchandra vaishya
Share - silver wagonr
6:08 pm p7 east, international airport
6:43 pm station road, chembur mumbai maharashtra india
Bill details
Base fare
₹97.25
Total fare
₹97.25
Taxes
₹7.60
Total bill (Rounded off)
₹105
You saved ₹195.0 on this ride with ola share.
To download invoice or raise queries,
Find support for this booking.
Payment
Olacabs olacabs olacabs olacabs olacabs olacabs
Paid by ola money
₹ 105.00

I have hired a eon Ola cab on 14.05.2017 at8.30PM on return to my home where I go to galata gate Jaipur in morning by uber at8.30AM
I paid Rs 196/- for to go by uber which also took long rout
I paid Rs 346/- for return journey by Ola eon cab
hence 1.77% more than uber for same distance where uber also took long rout than usual 17 km
I usually go to my relative by my car and it is 17 km distance
hence we can say Ola cab are more cheater than uber

Dear ola team,

On 27 may 2017 booked ola cabs. We have given the guidance of pickup location to driver by calling on his number [protected] nearly 6 times besides gps. Every time he was assuring that, he will reach the pickup point in 2-3 minutes. We called ola customer care number [protected] so that they will guide the driver & bring seriousness to driver of dropping us at exam center of llm entrance in time but invain.

I have already informed the driver that i have to appear for my llm entrance exam during my every call.

The driver canceled ride after half an hour waiting and stopped responding calls.

I could not reach my exam centre in time and hence missed my exam. It has reflected major loss in my legal career profession and mental agony by missing the exam.

On 27 may mailed to ola support; not received satisfactory response, on 2nd june mailed ola support 2nd time but in vain.

The attachments and screenshots are the evidences in support of our claim. Attached llm entrance hall ticket also for reference.

Screenshots are:
1. First mail copy to ola on 27th may 2017
2. Second mail copy to ola on 2nd june 2017
3. Mobile message - driver pickup confirmation and cancellation
4. Ola app message as booking cancelled (After half an hour)
5. Ola app screenshot - cancellation of booking
6. First screen shot of our calling to driver 4 times
7. Second screenshot of our calling to driver 4 times
8. Screenshot of calling ola before cancellation
9. Hall ticket of llm

Through this forum, i request ola team to respond with appropriate remedy for the loss incurred to me.

Thanks
Sreedhar

Anuj ([protected]) is on the way to your location in a white xcent dl1za4255.

Once you board the cab please share otp-6558 with driver to start trip.

Mera mobile is ola cab me reh gya tha 10min baad maine call kiya phone turant switch off ho gya tha... Maine driver ko call kiya to unka reply tha ki kisi sawari ne phone utha liya hoga... Itni fast koun si service 10 min ke ander sawari bhi mil gai aur phone bhi switch ho gya...

Mujhe iska turant reply chahiye agar nhi karte to police complain bhi kar dunga is driver ke khilaf...
Regard
Mohseen khan
[protected]
[protected]

Dear sir
As calculated its 13.8 kms from shivanagar to madiwala for which should have been rs.180 approximately, the entire money of rs..483/- in my wallet has been deducted,
Dear ola team

I am again and telling that my total ola money was. Deducted, i want to know the reason.
The driver was honest to call and tell that extra amount has been deducted from ola wallet and kindly report.
So i sent mail if you not refunding my balance amount that is unfair and loosing a good customer. Kindly verify since 6th april 2017 i am using your service and spent approximately rs.10-12000/-.
I was not happy with the reply of ms. Sreevani sending an automated report without even verifying, rs.260 is n0t a big money but the customer support and service is important.

Hi

I recharged my OLA money wallet with Rs 599 using the code OMMAY599.

But I have not received the 25%-off vouchers, they promised for the recharge.

When I contacted OLA customer service, they say the promo code wasn't applied. Even after repeated emails they send me the same template reply.

The only reason I recharged for the amount of 599 was because if this offer. The was automatically applied on Ola App, when I clicked on the offer in the page.

As a regular customer of Ola for a long time now, I feel very cheated by this.

You sent me the offer notification. I recharged as soon as I received it. I added the code OMMAY599. Now when I have used it, I haven't received the promised vouchers.

Please look into this. Your response is extremely disappointing and amounts to cheating a regular customer of Rs 599. I did not expect such practices from Ola.

Thank you
Nirupa

Dear Sir/madam

I booked ola from belgharia to shyambazar before 9 am 01/06/2017 CRN[protected]

distance 7 km and bill 147.

but in same time approx. 8 am I booked ola from belghoria to camac street distance approx. 16 km bill was 207. CRN[protected]

for details please find attachment.

I want to know why they took more price before peak hours.