Ola Cabs / ANI Technologies Complaints & Reviews

Got an extremely bad, misbehaving and unprofessional experience from OLA today. I booked a cab with OLA from New Delhi to Cyber CIty Gurgaon. While I boarded the cab driver asked for the OTP, once provided he Started the trip and then asked me about my destination. However, I already put in the destination in my booking itself. After telling that it's Gurgaon he started arguing that he can't go there. If I want him to take me for the ride then I'll have to pay Rs 200 extra in cash to him. While I denied, he stopped the trip that charged me Rs 204 without even moving the cab by an inch. It auto-deducted my OLA money and the driver asked me to deboard the cab saying he was getting late. And the most surprising part was that while I checked my ride history it was displaying the driver's rating as 5 start from my side which is not at all my feedback for him. This also raises a question about women security as the driver can further do this to someone else may be in the mid-way where the cab availability might not be too frequent . CNR[protected]. cab no.-DL1RT 6216, Driver Name Rajeev Ahuja (Wagon R)

Dear Ola Team,
I am very much dis appointed with your service as i am not expecting this type of behavior from your side. I booked a Ola Share from Lower parrel to MIDC Taloja which was clearly mention in my account during ride but may be due to some technical glitch at your driver mobile & at your service the dropping point shown at MAHAPE. I was new in Mumbai I told to your customer care and shown my mobile to your driver in which my destination is clearly mention as MIDC Taloja, He agreed but he has some other booking also, I talked to your customer support but their behavior was not supportive, I told them please arrange another vehicle for me to drop at my point but he clearly disagree and told me that your money will be refunded and you have to book new booking through app.
Please find the attachment which was clear your doubts too, Please refund my money as my ride was not completed but your team dropped me in midway of some place, Its new place for me I can't believe that this type of response i get from a reputed firm.
May be some technical glitch but response should be good from your customer care side so that atleast person feels some relief.
Please refund my money and do the needful so that same problem not occurred in future.
Hope i get resolution at earliest.

With Regards,
Ashutosh Joshi

Hello ola team i am user of id [protected]. I am receiving messages from ola containing coupons but when i tried in real time to apply coupon for my ride it's stating that its an ivalid coupon. I have two questions for you
Why the coupons are not working?
Why are you sending this scrap coupons to me?
You can reply me @ [protected]@gmail.com
Thankyou (Tej kamal)

Driver name - Sagar kale
Car no- MH42 B 1709 Indigo
Booked from our no [protected] from Hills and Dales, Undri, Pune to Pune airport at 4.45 am on 9 May 2017
We requested driver to help in loading our little heavy suitcase and he said put it yourself and it's not my job. His tone was very rude, insubordinate and insensitive.
You should not have such rude and crude drivers in your list. You may warn him or even take him off Ola role. We expect them to be extra polite, atleast to senior citizens. Action taken may be communicated to us.
RK Chopra

I had booked ola cab at 3.30 am on 9.5.2017. The driver Malakappa Hosamani was assigned to pick me and drop at Bangalore airport. When I contacted the driver he asked me drop location. Later he did not come to pick and kept his mobile off. For this i was charged Rs. 50 as cancellation fee though I reported the driver did not come to pick.
Because of this I had to face lot if inconvenience and tension at this early hour of the day.
I feel Ola has acted very unfairly and following unethical practices.

I was travelling by Ola Auto to a nearby location, I had ola money in my wallet and because of the signal problem i dint receive any information about the amount deducted from wallet, So I paid amount to the driver and later when I got signal found that the amount has already been debited from my ola money also . when I call there call centre and spoke to their representative ( Mr. Pradeep ), he strictly said that the amount cant be refunded . is this the way to collect money from customer ., Please help to resolve the issue and get my Ola money back to Ola wallet .
the driver Name is : Ananda Kumar

Manoj Kumar M
+91 [protected]

On april 27, 11.11am, (Crn[protected], i do not know what this no. Is, but this no. Appeared in your app) i booked a cab.

I was waiting in the middle of the road in front of my house. The cab approached and i waived at him. He didn't care to stop. He went away and never came back. And after sometime i received a message that the booking has been cancelled.

I was promptly billed cancellation charge of rs. 50/-!!!

So what was my fault that you charged me cancellation charges???

This is my first experience with ola. For no fault of mine i have been billed the cancellation charges

I am regular user of other services and i am generally familiar with the system. I never had such problem with other service providers.

I complained to you on phone and through app but no resolution yet.

Could you at least let me know what was my fault?

Hi team,
Had booked a ola rental cab 2 hours package from singasandara to lalbag garden yesterday after noon 3:30pm. While getting down in lalbag had paid rs 600 as per 2 hour ola rental plan and had given stop trip otp to driver driver name is sudhakara ([protected]), he told me that internet is slow he will stop trip, after some time. After 3 hours his friend called me for otp was busy had given the otp after one hour. Now the driver and his friend are asking me to pay 1500 again. Amaze ka04ab1301. Why have to pay extra 1500 again because of driver issue.

Hi Ola Team,

I have taken an Ola ride from Indra Vihar Khoda to RK Puram New Delhi through one of my friend's account when i submitt my ride location it showed fair as Rs. 254 but when taken drop it charged Rs. 375. I was thinking to create my account with Ola but now i deceided that i will not use Ola cab again in future and i will suggest to my friend that not use Ola cab ever. It's very poor service. i am using Uber cab for last one and half years but i didn't face such kind of issue there.

Now tell me how you charged fair for this ride.

Shailendra
[protected]

The customer was a lady, he said he would do something if the lady is single, she is my sister, i wanted to book a cab for her from Langer House to Suncity, the driver loosed his talk. i was serious, he said he would do something or said some bullying words about my a sister. we have seen these kind of abusing things by cab drivers before. i'm requesting you to please suspend him or cancel his license.

I will take serious action against ur company for giving wrong info or ur application n sending wrong alerts.
I again received a notification from ola app to travel 1st 4 km for only Rs29/-
I have already repoted this issue before n i was informed that this has now changed n it's Rs39/- for the 1St 4 km now.
If the offer is changed ur app needs to be updated .
I need u to fix this asap
I have attached the alert that i received today on the 7/05 for the offer which no longer available, but u guys are still sending that alert putting the cust n auto driver in a dispute n this can also lead to a fight.
I will take action against this as i have already requested u to change this before, i also received a reply, but no changes done.
Very disappointed with ola

Rushikesh Salvi

Sent from Yahoo Mail on Android

On Thu, 4 May 2017 at 11:14, Rushikesh Salvi
wrote:
Hi,
This is to inform you that I have been taking ola app auto now for almost more times now, I use the app as there is a offer for Rs 29/- for 1st 4 km
I took the same option today, but I have been charged 39/- for the same ride
Ola! Your bill for CRN[protected] is Rs.39/-, this is happening on daily bases now, i will really appreciate if you get ur system updated!

Please check n refund me the extra money charged

Regards,
Rushikesh Salvi

I lost my valuable belongings in the cab. The drivers name is Saif Patel, Car no. MH04HN2735, Beat. Contacted driver 5 to 6 times, most of the times he does not pick up calls and when he does, he gives reasons like he is not on duty or he is somewhere else. I need cooperation from OLA over this or else unfortunately i have to file a complaints against this. Moreover, there is no proper customer care number where i can speak. Request you to look into this matter on priority since it has already been delayed by 3 days and i am worried for my belongings.

Dear Ola Support,

Actually last two days back, I booked a ola auto, I had sufficient money in ola money. I booked that service for my sister and I mentioned her to don't pay cash, because already I had ola money like that I told and send her. But after dropping that auto driver forcing her to pay the money by cash. And also he told I am not at all getting money from ola company, you only need to pay that money by cash like that he told.

This is a poor way of behaving for a girl. I am not at all accepting your security .. you are managing worst way.

He got amount by cash and also I debited amount from ola money.

Not at all for money I feel unsecure in ola..

I am going to complaint regarding this. This is the second time you are making this issue.. going to take complaint by law. You need to face this complaint and also I am going to share this message in social media.

With regards

Dhanasekar Selvaraj D.P.T., B.B.A., B.E., | Proprietor

South Chennai District Secretary (INDIAN NATIONAL CONGRESS),
Tamilnadu State Vice President (Congress Study Circle),
South Chennai District Social media co-ordinator
South Chennai District President (Human Rights and Anti Corruption Forum)

The pick and and drop location autometically changed to other location after booking the ola cab in share. Ola cutomer care executive sadir claimed that it changed to the nearest bus stop as it is for ola share express. However if the location given for is the actual and a proper bus stop and the ola cab is going through the same route then why would the location change to another bus stop. If it changes nearest bus stop then my home's nearest bus stop is jessorroad not vip. For ladies its a security issue when the drop location changes without notice to a location which is not safe. Ola cab service must solve this problem in the system logic.

Please note that on 5th may crn[protected] booked @221 but actually claimed to pay rs.371. This hike is unjust and not proper. There some mystery as it seemed to me. As a result i make this complain for end of justice.
My mail id [protected]@gmail.com.
Hence i would request to refund money wich is charged excessively.
I booked on 5th may from betor crossing to kasba. R

I booked a cab from Axis mall to Amity university kolkata on 6.05.2017. the driver was very nice to me and my friend. But due to some unfortunate event, I left my phone in his car. I called him, he said he found it, and I requested him to return it but he said he had some package from ola and had to complete so and so trip for the day. I called him continuously and begged him to return it. he said he won't be able to and would only deliver it to the ola office. I live far away from my family here and the phone is the only way to communicate with them. please try and get me the phone as soon as possible. the car no. was 4251. the deiver's name was Santosh. I beg you people to deliver the phone as soon as possible to me by tomorrow.

Ola or ANI Technologies is a Fraud. Ola has done fraud with me. I achieved the target on 30 April, the target was of 20 bookings and I did 26 bookings. I did receive the MBG however I did not receive the additional benefits which was introduced for 30 April 2017.

Infinity Think Tank, Tower 1, 2nd Floor Plot A-3, Block GP, Sector 5, Salt Lake city, Bidhannagar, West Bengal 700091

Registered Office:
ANI Technologies Private Limited
Regent Insignia,
#414, 3rd Floor, 4th Block,
17th Main, 100 Feet Road
Koramangala, Bengaluru, 560034
Ph no[protected]
Fax no[protected]

Bengaluru Headquarters:
ANI Technologies Private Limited
Maruthi Infotech Center,
A Block - 5th floor
Challaghatta,
Bengaluru, 560071
Ph no[protected]

The ola taxi service is charging a very high fare. For instance the ride which might cost 250 at prime sedan... Is being charged 500 or above. An undue parking charge which is not required at some places like in elgin road, is being charged which is nearly 200. The taxi drivers behaviour is becoming rude. For micro and mini high fares ar charged. Please take some necessary actions. A minimum of 100 rs hike can be expected but an sudden hike of double the amount cannot be expected.

Today may 5th 2017 i booked an ola cab in kolkata. 5 mins after booking i called the driver to find his location. The location he stated was 5 mins away from my pick up point - however he refused to move from that point and rudely kept saying he is at pick up point, he refused to follow directions to reach actual pick up point and asked me to cancel the ride which i had to. To my shock i saw ola charged me rs 50 for cancellation!!! Which the driver forced. When i tried to reverse this on the ola app on my mobile the app refused action and kept saying email not verified!!! This is complete cheating and i refuse to shell out a penny for these thugs!! I want this resolved else i will have to take action even if it for rs 50 only.

We boarded a ola auto of no. 2931 (4th may 2017, time of boarding:9:00 pm).. After a few couple minutes of travel, on questioning the driver of taking the longer route, we faced sooo much of abusive language from the driver.. The driver was sooo bad and disrespectful towards the women (As we were three women travelling around 9:00 pm). We really felt disrespectful and insecure from the drivers behaviour. We were threatened of throwing out of auto on that night time which is so unsafe. I wonder how can ola keep such kinds of idiotic drivers? It would have been a better for we women to travel alone in that night time than to travel with such a fellow who doesn't know the way to speak to women. Really felt disgusted after all this. He was behaving as though we were providing some service and he was the customer. Constant use of abusive language, threat to take to police station and leaving at the half way were some of the problems we faced. I hope ola soon takes some necessary action towards it. That fellow was even threatening us to block our number form ola service so that we could not use ola service. Please! Please! Please! This is a sincere request to not avail this auto after 6 pm to ladies as this could be very very very dangerous...
I wish my complain takes a stand soon and ola, being respectful for ladies, take necessary actions...