Ola Cabs / ANI Technologies Complaints & Reviews

I took this ride CRN[protected] on Saturday, 22nd April - Pune to Mumbai by Ola outstation. I reached destination on time but driver was not able to end trip due to issue in Ola app. I paid him cash of Rs. 2171. Later on I received invoice which deducted my Ola money as well of Rs. 2630 + cash Rs. 502 = Rs. 3132. I tried calling driver multiple times but he is not picking up my call. I have raised complaint on Ola help line and support center but no resolution yet. I should get refund of Rs. 2630 as I have already paid driver cash of Rs. 2171.

I was riding with the driver kuruba ([protected]) in a white indica ka01ae7904
We had to cross the toll and he asked me 45rs - i agreed to pay - but he already had a two way receipt and he showed that and moved out of the toll - but he asked me to pay that 45rs to him. I denied as we are already out of the toll and i wanted a receipt for the same - for which he stopped the car and started fighting - he also mentioned if you want take this receipt - but pay me 65rs as it's two way.
Dear ola team - what kind of drivers do you have??? This man is trying to make money through toll charges??? - just imagine if he is going to cross this toll 10 times today - and he is going to do this to all this customers and make money!!! Ola you have always been a disappoint for me!! - i have been riding in your app since some time and i am also a ola select member. I regret my decision of riding in your cab service.

Today i started from new deli railway station to faridabad. After comming to mathura road petrol bunk the driver told me to go by some other vehicle because he has to fill cng which will take lot of time. I have refused and told him to fill fuel then we will proceed further. He forcebly booked another vehicle after paying rs.200/- i did not even noticed the message to my phone, no message to my phone confirmation reg payment.
He informed same otp number to other driver and finally dropped at the destination and took rs.600/- without bill. When asked the driver told that he is not from ola cabs. Finally i have lost rs.800/- from my pocket with out any bill which i have to submit to the company. This is very bad experience for me. I tried to contact ola cab driver is switched off his phone.

I was book a ola cab. But drive does not give any response. First time i called him he pick tha call but next 10 time he does not. I was argently going some where. Drive name is Satinder kumar and car number ''HR 38S 3010''. Contact number ''[protected]''. Second thing is that ''then one time book ola and i am cancel so i pay extra 50 rupees on next booking. So their why i am pay 50 rupees on next booking. Thats not my fault.

As on 15 April 2017, I had taken ola cab for my ride from Nizamuddin Railway Station to Dilshad Garden. the fare was 203 in which Rs. 100 was charged for state tax which is totally fake and wrongly charged by your side/ system error. How can within one state, state tax would be charged. I was overcharged and cheated. CRN No.[protected]. When I was made call to customer care they were said yes it is wrongly charged and added to your bill by system error.

In this regard, if we are not responsible, so how can you charge for your mistakes.

Kindly do the needful and refund my amount on my account,

I booked ola cab white shift dizer up16ct8568 (Sanjay kumar [protected]) on 18 crn[protected]. Date 18 april 2017 when i was dropped gamri road near ghonda chowk i forgot to take my bag which consists colths. I call the drive he said bag with him i continue touched with driver but his give me wrong commitments to return my bag. Please get this resolved asap for me as i need my stuff back. I am reachable [protected]....

Extra charges taken through Ola App for auto ride from Dharampeth Grih Nirman Society Ramnagar Nagpur to Pratap Nagar Square i. e. Taken Rs. 136/- for the distance of 4 to 5 kms, however app shown as 8.something kms. Auto Driver was also said this. Do the needful. Arrange to refund extra amount paid as early as possible under intimation to me. Waiting your reply.

About ola bike i choose to ride a bike and booked it u put drop location and ride was confirmed but when i asked driver to drop to my location he refused saying he can't go so far i asked them why ola confirmed my booking he said he didn't know.
Second complaint is that my travelling distance is 25kms so the cost comes around 300-380 bucks but from past 2 weeks same distance takes around 600-1000 bucks i don't understand why and it is not even peak pricing

On 17th april 2017 when i was coming back from office i booked ola cab offline. After that i received a message in which two options were given for prime and mini. I booked for mini. On ola cab app when i checked for fares it was showing rs 270 from noida sector 58 to ghaziabad vishnu enclave near panchsheel primerose. But i was charged rs 730 which is no where justified because i was not informed neither by ola cab nor by the driver about the charges.

Even in the given bill which is given below there is nowhere mentioned about extra charges i.. E.. Why it has reached from rs 338 to rs 730.
But now i have nothing in hand being a women i have to ask for money from other people. I feel ashamed on ola cab facility that they are charging wrong money from the people without intimating them. I think if it is done by mistake then i should be compensated for that.

In future i will not book cab from ola cab because they dont take care of the people how they are earning money and these people are charging it wrongly.

On 18april when i called the customer care they were not ready to accept there mistakes. One of the executive told me that mam you are charged for peak pricing. When i heard i got shocked like i was not told about all this and even ola people has not taken my confirmation on that which they are supposed to take as it was explained to me by one of customer care executive at ola. So, i requested a call back from the supervisor after giving the time when i will be available to talk to him but i got the call at wrong time.
Again i made a call to customer care the same evening again i requested acall from supervisor. On 20th april supervisor called and requsted the screenshot of the messages i received.. I have already sended but till now nothing is done

I called ola cab today on 21st april 2017 for asking when it will be reolved but they say again it will take 2 hours to reply

I have nothing in hand other then waiting for my compalint to be resolved which i am doing from 17 april which quite long time.

Kindly help me out in resoving this issue as soon as possible

I booked a micro cab on 21/4/2017 at 7:30 PM. I have been a regular customer of OLA cabs but I have never seen such a pathetic response from a driver. Not only he did not respond to the booking and also behaved rudely when I called him to know about his location. He came near my location and called me and said you are not here I said I can see you please follow the GPS or shall i come to you?. He hung up the phone and cancelled the ride and charged me 50rs cancellation. Right away I called him and he responded rudely with aggressive talks and abuses. What kind of behavior is this. Please take some action because as a regular customer I am feeling so offended.

Driver's name - Ashish kumar Verma
Location - Jabalpur (Madhya Pradesh)
Car - Mini Grey beat
CRN of the booking[protected]
Date - 21/4/2017

This is to inform you that when there is a booking received by driver and he went for the client location and clicked client located then customer is not coming or responding and the driver when cancelling the trip, he gets ddd and if it happens 2 or 3 times then penalty rs250/- charged and if it happens once more then 1/2 hour of off-road so without our faults we operators are paying penalties, so please consider it and please do change these rules. If a customer is complaining about driver then you take action we don't mind but instead of doing any faults if the customer is not coming or not responding our call and we cancel that booking then we are getting hurt. Today this happened to my car having registered number od02aj1843 in odisha so requesting you please go through it and kindly take another way for us because it's so hurtful for us.

I have been using Ola Cabs since 28th of March 2015. I travel a lot and so have used the Ola Taxi very extensively and also referred it to my family and friends.
Recently on 13th April 2017 when I tried logging in the account said that my account has been permanently blocked. I tried calling the head office and they indicated that I have violated Ola Policy !!! This s shocking as I have never violated any of their policy rather I had been a consistent user.
I have written a series of mails to their Support department and all I have received is a general statement saying I have violated the Ola Policy. No valid reason provided for blocking my account and they say that I have violated the policy, which is not true and can be cross checked.
I am feeling very dishonoured and facing mental stress. I still travel a lot and so Taxi is my need and also a safety issue.

I need support to resolve this issue.

I use ola rickshaw daily from my home to office and it takes only 4 kms, since last a week i m paying 20 rs for the ride and suddenly today rickshawala named dinesh charged me 38rs and in my ride it was showing i took ride of 6km, i want answer how the distance gets changed within a week?? I was not happy the way they cheated me.
Can anyone tell me how the distance changes from 4 km to 6kms?? Will i get my extra charged money back??

Hi all,

This is regarding the ola cab driver's misbehavior on my trip last saturday and customer care's non-response despite repeated calls.

Trip details:
Date & time : 15th april 2017, saturday. 7:57 pm
Cab: white xcent
Drive: narender sharma
Complaint :
1) on the start of the trip when the driver was instructed to take the route as told he denied saying that he will be going as per navigation.
2) while on trip he was driving rash and taking wrong cuts and when requested to drive slowly and properly as i was accompanied by my 2 kids he still continued to drive rash.
3) on handing over the cash, driver shouted and was rude when returning the change. He was in quite a hurry and misbehaved.

Complaint about ola cab's customer care:

Call details:,
15th april 8:50 pm
15th april 9: 45 pm
17th april 5:03 pm

The matter was reported thrice to the customer care with all the details (Refer to the timings mentioned above) and the only answer i got id that the concerned department's tem will contact me in 15 min, in an hr. And so on. Till date the matter is not resolved and i haven't heard from the so called "concerned department's" of ola cabs.

Indeed this shows sheer carelessness and no respect for female's complaint and i have lost trust in ola.

I request all the readers to boycott such cab service and write their complaints on public forum to make other people aware of such incidents if they have ever come across.

Regards,
Shalu

Ola charged me Rs50/- for a cancellation of a ride which i booked on 13.04.17. I faced a lot of inconvenience and mental trauma when the driver didn't turn up and cancelled the ride which i booked to travel from Surat RAILWAY STATION to AIRPORT on 14.04.17. I was very much relying on the Ola cab service. Due to Such an irresponsible behavior from the end of Ola, I need a compensation. they penalize a customer for cancelling the rip but they do not compensate the customer when they cancel the trip from their end.

Sir
I am not satisfied with your service as I ordered two to three times but I did not got proper service 1st time driver took money and he left me half the way 2nd time my frnd book me cab and after 15 mins the driver cancelled the ride and I was awaiting and thrid time when driver called me got ride but still from your side I received message that next time 50 rs would charge extra very bad I had given 1star for 1 ride and wrote to review if this the ola service I wouldn't suggest anyone ola

I was charged 25 rupees extra for late cancellation of booking.
As per the ola rules late cancellation charges apply only when duration of cancellation of ride exceeds 200 mins.
Although i cancelled the ride within 2 minutes, i was charged extra money.
Kindly look into this matter & return over charged money.
I will appreciate your kind efforts!!

Yesterday I booked a mini car from my house to Thirunagar. One cab reached me first and mentioned my name. I told him his no differs from what I booked. He contacted some one and then told me I can travel with him and cancel the other. When I was travelling the other driver called. I told him the position and he asked me to cancel his booking which I did. For one booking if I get 2 vehicles what else can I do? Now I have your sms levying cancellation charges of RS 50. It is not fair. I request you to revoke the fine. Thanks! S R Premkumar ph: [protected]

Dear sir

I would like to bring to your kind notice that, yesterday 16/4/2017 ride from Rajajinagar to Thanisandra driver name Sunil NA CRN NO[protected]

18.2 km 42 min

Micro - White Swift Dzire

01:19 PM 121/C, Chord Road, Rajaji Nagar, Bengaluru, Karnataka 560010, India
02:01 PM Sobha City Road, Devin Paradise Enclave, Tirumanahalli, Bengaluru
Charged twice .
Driver asked for cash and paid even though i asked him about ola money he told to pay cash.
Even i could not check because there was some problem in my mobile.
Today When i saw my ola account, amount was deducted from my ola money A/C.And there was no SMS from Ola but for my next ride i got SMS because there was short fall of OLA Money .
Hence i request to Ola company people to look into the matter seriously and see that this type of problem should not happen to people in future.
Please provide driver valid no so that i can convey the message.

Regards
A.H.NAYAK

Respected Madam/Sir,
I the undersigned Mr. Vaibhav V. Mungekar hired Ola cab from Andheri east, tarun bharat to Byander east. the usual fare comes around 350 to 370 INR. it was Sunday afternoon 16th April around 1:30 I booked cab. the traffic was clear, as it was holiday. I was charged 698 INR. I called OLA they told me that u was charged at premium rate.this was due to dynamic policy of OLA. I was not got message or call or told by driver about this. They not ready to listen my query. this policy was not aware to me. many times I catch OLA but I have never experience this. this was wrong. they cheated me. I was charged approx 330 INR extra. The total kilometer comes to 26.
Regards, VaibhavV. Mungekar
[protected]@gmail.com
[protected]