Ola Cabs / ANI Technologies Complaints & Reviews

I booked a cab on 29 May 2017. the driver reached on pick up point and he refused to pick up just bcoz I have cerebral palsy he said that book another cab. his behavior was so bad and I want to take action against him so in future no one will face such problems again or plz declare in OLA sites that we dont serve a disable person.

OLA Pune
driver name: Vikram disale
OSN[protected]
[protected]

Team,

My name is mohit bhardwaj, have my car attached with ola, through this email i would like to you bring to your notice a serious escalation against driver attached with ola richard dsouza pan card no. Bpkpd5193k, driverss licence no mh-02-[protected], he was attached to my car last week and drove for 3 days till 22nd of may, this driver is a serious nuisance and a thief, he has ran away with all the cash kept in my car collection of approx. Rs 6800 plus rs 500 extra which i gave to him for toll and cng which was earned through cash rides and has also broken the mobile handset which was given to him to be used as a device, i visited the borivali mumbai ola office twice but was told to send an email as they could not do anything there, i have tried to contact this driver and in response i was told (Joh karna hai karle police waale and ola waale meri jeb main hain, mera uthna baithna hai inke saath), when i went to his address mentioned on the adhar card i was told (Iska har 2-3 hafte main aisa kaand hota hai as he is a serious drug addict as well) i must have called him at least 100-200 times but he has blocked me and has not given my money and money for damage for the broken device he kept in the car and ran away, i was told by him koi mera kuch nahi kar sakta joh karna hai karle ja, today when i saw my ola partner application i could see that his name is not even there as a driver for my vehicle, i am writing this email to you as a serious escalation as he has also told me he has deposited fake documents in ola, if you check his date of birth on his adhar card and his licence its not even matching, i don’t even know how ola could attach him with such fake documents (He told me unhe jaake 200-300 diya toh ola waale kuch bhi kar dete hain paisa khake..

Ola is a very big brand guys and i have full faith and trust in this brand i am just wondering how many people he must have cheated before me, including me and how many more genuine ola partners he can easily cheat by just changing ola partner after running away with the cash and device and as he has no fear of police or ola he might even steal someone’s car as when i went to his area i was told iske liye yeh chooti se baat hai, drug addict aadmi hai, i am sure with his attachment in ola with fake documents he feels he can do anything as his dob is also different on his licence, aadhar card and his pan card, i request ola management to block him permanenty from ola so that he stops cheating more people, such people are only spoiling the ola brand name and people like me are getting cheated by thieves and drug addicts like him (I also fail to understand how was his police verification approved, my sincere request is to please take this escalation seriously, i will be also forwarding this complaint to police station, will post it on facebook, twitter and social media so that everyone can realise that such cheaters are tought a lesson by blocking them permanenty so that they dont cheat others.

Hoping for the strictest possible punishment for him and waiting for your reply.

I booked an Ola cab on Saturday 27/06/2017 at 18:53. Driver name Ravinder ([protected]) White swift dzire - HR 66A8639. The driver called me that he is waiting at my location in Alakhnanda market. I told him to stand near SBI atm which was on the road in Alakhnanda Market. We reached couldn't able to find the cab, I called the driver once again he said I am just 300 mts fare from the pick up point, he asked me where you want to go, I said Noida Sector - 74. After that its been 20 mins cab didn't turned up. I called the driver once again to check where he is lost, he said client is already sitting with me and he is going to Laxminagar. I told him when you spoke to me I told you I will go to sector 74 noida then how come you taking different client to laxmi nagar. This was my first problem I faced.
Second time when I booked the cab it was mini the fare was showing till drop was Rs 355/- I clearly mentioned my drop point on the app Supertech cape town sector 74. Noida. Driver Mr Subhash came late reached in 15 mins while booking it was showing 3 mins. When I was dropped the driver charged me Rs 415/-. Subhash car was White wagon R HR 55AA6862. Subhash told me could be an technical error thats why the amount was showing less. These 02 issues are very serious for me. I want full refund for this harassment and wrong billing. If the problem is not sorted out then I will go very higher which you have never thought of.

Driver missbehaved after puting wrong destination and took money for 100m distance we asked him to atleast drop us from where he picked us up bt he didint and left us on road. I m sorry bt never going to use ola apolications i have the detail of the driver. Name mahesh, contact no-[protected], vehilcle no- GJ 01 DV 8127. Kindly take strict action against this

I have taken ola ride today at 10am from delhi airport to mohan cooperative industrial estate, total bill was 542. When i have paid via online volet it was not alerting so driver said pay in cash, i paid him cash of 542/-. Later i got the message of online duduct also. Hen i was tried all driver but he was not responding.
I want my extra paid return

Name balasaheb ugale
Email balasaheb. [protected]@gmail.co.
Mobile - [protected]

Pls help and resolve this issue

Regards

We booked a Old share cab for Ashish Complex @ Rs.191, booking was confirmed and within 2 mins it got camcelled from your end & we had to book a new cab @ Rs. 195. If we cancel a booking, you are charging 25 Rs. Cancellation fee, then why are you not refunding same amount in case you cancel the booking, This is not fair. We expect quick action on this.

Regards
Jean Bhandari -[protected]

I booked a ride from kbr convention hall to chappal bazar. My wife n my kids were travlleing. My wife asked him to put some ac.. He refused, then she opened the window glass the driver asked not to do that... She felt suffocation inaide. Driver misbehaved n asked my wife n kids to get down.. He left them at gayatri mitra residency... Just on the road, just few mins away from the origin...

My wife is 8 months pregnant n she had to wait on the road in this 40degrees temperature n she had to take an auto to reach chappal bazar.

This is the service o[censored]r drivers. Here i am sincerely requesting you to cancel his membership asap and take necessary action. Rs 86 has been deducted from my account for this ride.

If not i am going to the court for sure.

Please check my previous mails i really had bad experiences with ola drivers where 4 drivers continuously cancelled the cab request before picking up the passengers.

Please let us know what you would do if the similar incident happens with ola md or cmd's wife?

Please do not allow these kind of people who do not know how to talk and behave with the passengers... Would the driver does the same thing if her wife was there in the cab?

Here i am requesting you again n again to cancel his membership n never take him again in ola... If no action taken then i dunno what i am gonna do with the driver n i am going to the court.

I'm writing to bring to the notice of everyone the absolute shameless and callous attitude of Ola customer care. They charged me 2.5 times the base fare and there was absolutely no indication of that when I hit on confirm booking. Also, they have disabled the viewing of this particular ride that I took after I logged in a complaint on their support center. I wonder what kind of a service provider would indulge in such lowly underhanded tactics other than one that is trying to hide its nefarious intentions and operations. I'm seriously considering filing a case against this company if they do not respond logically to my complaint within an acceptable timeframe. I'm truly shocked at this kind of service and tactics. Please stop treating customers this way! You never know when bad times hit you!

Crn no[protected] auto no Mh20DC0862
my contact no [protected]
i booked this auto, when i callled him, he asked me where to drop, i told him Padampura which is near to the pickup location, he didnt came for 30 minutes, and i was calling him again and again, then i decided to go on his location, I met him, he was full drunk, his smell was so intence, i asked why are you not coming on my location.? he replied इतना छोटा भाडा नई मारते हम(it means we dont take small rides), then i told him to cancel the ride, he abised me and my mother, he said matharchod, bhainchod to me and my mother,

i am going to complaint this issue to the police station
his contact number is -[protected]
and i am also going to sue ola for this

On may 26th at 13:04 i recharged ola money with 200rs from idfc net banking account. I received a message from my bank that rs200 has been debited, but i did not receive the ola money for the same. Please look into this issue as soon as possible as i am an frequent ola traveller and i do not want to to lose faith in ola. Also what are the further steps that i should take to initiate the refund process please do let me know about it. Lastly please give your proper customer care number which someone receives as i have tried 10 diffrent numbers which no one has received yet.

Very pathetic billing and customer service by ola. Being a regular customer i have never expected this.
I have been charged almost tripple the price, that was shown to me while booking. While i searched for the customer support, their support page shows service not available.
My travel # crn[protected]. I have booked old micro for 224 rs for howrah station but when travel finished i had to pay 510 rs.
I believe price should never vary more tha 10-20% but it happened more than double which is very surprising.

I booked a ola ab this morning 26.05.17 for pick up at eastend apartments new ashok nagar, gate no.1. On getting confirmation sms at 11.44 am from ola i was at gate no.1 from 11.45 am but the cab did not turn up. I contacted him over phone ([protected]). He told me that he was already at the metro station and would be reaching gate number 1 shortly. But never came. I contacted him again shortly before 12 pm. He told me that he was at dominos which is not at gate number 1. Again asked him to reach gate no.1 and gave him the direction and waited. But he did not come. I got your sms at 12.11 pm cancelling my booking osn[protected] alleging my not turning up within waiting time. Nothing can be more preposterous. As a matter of fact i had to miss my appointment at my destination (Gymkhana club) for which i had to apologize to my host. I await to see how ola intends to compensate me for this horrible conduct of the driver and the company.

I went on 20th may from malviya nagar to t-3 termina;l. And was charged rs. 75 towards cancellation of ola cab on 10 th may at 2.30pm. Whereas i was in chandigarh. At that time. This excess money charged may be refunded to my account immediately. I had already written on 20th may midnight without any result.
Please do the needful and transfer the amount to my account. Which is as under; ;
Ravti raman dang
Hdfc bank a/c no.[protected]
Ifsc code : hdfc 00000003
Branch : k g marg

When we are trying to book a cab nearby eg : 2min far, after booking it is showing 9 min time to reach our location, when i tried to call driver he is too far to our location and it will take more than 9 min. We are too frustrated today very bad experience with ola app.

Why it not booking nearby cabs when we are trying to book, if the cab is too far it should show like exact time before booking but after booking it is showing...

Sir I am booking ola cab on 20/05/2017 at my location near Madannapet, Hyderabad for advance booking before 3 hours journey time 17.45pm just 5 minutes before given a message then I will call to cab driver he told me I am airport parking sir how I will reach u then I am also trying next booking he also told me I am in LB Nagar how i am reaching ur place really I am very upset for ur service

When Ola boasts of its flat ₹29 auto fares upto 4km, it cheats by charging ₹49 for rides that are well within the 4km bar. I have been wrongfully charged extra money for Ola auto rides that are shorter than 4km. This is sheer fraud. They do not even have a proper portal with an appropriate category to raise concerns such as this. Kindly take action.

Team,

I have recently took a outstation cab using ola app. The calculated distance is not correct. I have asked to re-assess the distance from their back end data. But they are denied to provide information and re-assess.

I do have a good respect with ola, but based on this incident.. I was little worried to recommend and use the ola. Either the ani technology is cheating or ola management is not having a control enough on their partners.

Please be cautious in using the ola.

Here is the crn[protected].

In the name of share pass olacabs are promoting no peak time charges as their marketing funda but when the customer is actually booking a cab it js clearly showing peak time charges are applicable. They are cheating customers by selling share pass and also after we cancel the sharepass they are crediting the money back to their digital wallet but not the bank account

I booked their auto service for the first time and had a terrible experience.

I had to wait for 50mins. for the auto to arrive and when it did I had to pay exorbitant fare. This is my daily route & I always pay minimum fare of 20Rs. I thought of booking Ola cab since its difficult to get auto easily for short distance. They have mentioned on app that for first 4 kms they charge 29 Rs., I ended up paying 49Rs. for travelling just 1.5 kms. They added something called access fees of 20rs without my knowledge. So basically these guys are cheating you, when I complained all they said was they can't do anything to help.

Please DO NOT USE their Auto service.
Their call centre agents are use less.

PLEASE USE UBER instead of these cheats.

I had already registered a complaint on http://consumerhelpline.gov.in/ on 3rd May 2017, but Ola have closed it without my consent and I have been informed to register my complaint on consumer forum. The details of my Complaint No. - 255260 is provided below:

I had pre-booked ola cab on 30th Apr 2017 @ 4:30 PM for a morning pick up at 3:45 AM on 1st May 2017 from my residence Amrapali Princley Estate, Sector-76 Noida to New Delhi Airport Terminal -1D. My Booking was accepted & a CRN No.[protected] was communicated. However in the morning the updates of driver and cab “Rajender R and DL1RTB 9143 was communicated on the ola app but there was no response from the driver in spite of repeated calls made by me. Further, as there was no communication from the driver till 4:15 AM so I cancelled the earlier booking and made a new booking. This process wasted a lot of time and eventually a new ola cab arrived at 4:24 AM. The delay due to all the above resulted in me reaching the airport at the last moment and eventually missing my flight and the new booking for a flight from Delhi to Bangalore costed me 23, 292 INR. This is highly unethical and unexpected behavior from OLA which has resulted in both physical & mental harassment and financial loss.

Complaint No. - 255260 is not amicably settled. Ola has themselves closed it without my consent and I am not at all satisfied by their response. How can Ola themselves close this complaint? I won't be satisfied till I am compensated of the entire amount by Ola.