Ola Cabs / ANI Technologies Complaints & Reviews

I booked an Ola cab on Saturday 27/06/2017 at 18:53. Driver name Ravinder ([protected]) White swift dzire - HR 66A8639. The driver called me that he is waiting at my location in Alakhnanda market. I told him to stand near SBI atm which was on the road in Alakhnanda Market. We reached couldn't able to find the cab, I called the driver once again he said I am just 300 mts fare from the pick up point, he asked me where you want to go, I said Noida Sector - 74. After that its been 20 mins cab didn't turned up. I called the driver once again to check where he is lost, he said client is already sitting with me and he is going to Laxminagar. I told him when you spoke to me I told you I will go to sector 74 noida then how come you taking different client to laxmi nagar. This was my first problem I faced.
Second time when I booked the cab it was mini the fare was showing till drop was Rs 355/- I clearly mentioned my drop point on the app Supertech cape town sector 74. Noida. Driver Mr Subhash came late reached in 15 mins while booking it was showing 3 mins. When I was dropped the driver charged me Rs 415/-. Subhash car was White wagon R HR 55AA6862. Subhash told me could be an technical error thats why the amount was showing less. These 02 issues are very serious for me. I want full refund for this harassment and wrong billing. If the problem is not sorted out then I will go very higher which you have never thought of.

Driver missbehaved after puting wrong destination and took money for 100m distance we asked him to atleast drop us from where he picked us up bt he didint and left us on road. I m sorry bt never going to use ola apolications i have the detail of the driver. Name mahesh, contact no-[protected], vehilcle no- GJ 01 DV 8127. Kindly take strict action against this

I have taken ola ride today at 10am from delhi airport to mohan cooperative industrial estate, total bill was 542. When i have paid via online volet it was not alerting so driver said pay in cash, i paid him cash of 542/-. Later i got the message of online duduct also. Hen i was tried all driver but he was not responding.
I want my extra paid return

Name balasaheb ugale
Email balasaheb. [protected]@gmail.co.
Mobile - [protected]

Pls help and resolve this issue

Regards

We booked a Old share cab for Ashish Complex @ Rs.191, booking was confirmed and within 2 mins it got camcelled from your end & we had to book a new cab @ Rs. 195. If we cancel a booking, you are charging 25 Rs. Cancellation fee, then why are you not refunding same amount in case you cancel the booking, This is not fair. We expect quick action on this.

Regards
Jean Bhandari -[protected]

I booked a ride from kbr convention hall to chappal bazar. My wife n my kids were travlleing. My wife asked him to put some ac.. He refused, then she opened the window glass the driver asked not to do that... She felt suffocation inaide. Driver misbehaved n asked my wife n kids to get down.. He left them at gayatri mitra residency... Just on the road, just few mins away from the origin...

My wife is 8 months pregnant n she had to wait on the road in this 40degrees temperature n she had to take an auto to reach chappal bazar.

This is the service o[censored]r drivers. Here i am sincerely requesting you to cancel his membership asap and take necessary action. Rs 86 has been deducted from my account for this ride.

If not i am going to the court for sure.

Please check my previous mails i really had bad experiences with ola drivers where 4 drivers continuously cancelled the cab request before picking up the passengers.

Please let us know what you would do if the similar incident happens with ola md or cmd's wife?

Please do not allow these kind of people who do not know how to talk and behave with the passengers... Would the driver does the same thing if her wife was there in the cab?

Here i am requesting you again n again to cancel his membership n never take him again in ola... If no action taken then i dunno what i am gonna do with the driver n i am going to the court.

I'm writing to bring to the notice of everyone the absolute shameless and callous attitude of Ola customer care. They charged me 2.5 times the base fare and there was absolutely no indication of that when I hit on confirm booking. Also, they have disabled the viewing of this particular ride that I took after I logged in a complaint on their support center. I wonder what kind of a service provider would indulge in such lowly underhanded tactics other than one that is trying to hide its nefarious intentions and operations. I'm seriously considering filing a case against this company if they do not respond logically to my complaint within an acceptable timeframe. I'm truly shocked at this kind of service and tactics. Please stop treating customers this way! You never know when bad times hit you!

Crn no[protected] auto no Mh20DC0862
my contact no [protected]
i booked this auto, when i callled him, he asked me where to drop, i told him Padampura which is near to the pickup location, he didnt came for 30 minutes, and i was calling him again and again, then i decided to go on his location, I met him, he was full drunk, his smell was so intence, i asked why are you not coming on my location.? he replied इतना छोटा भाडा नई मारते हम(it means we dont take small rides), then i told him to cancel the ride, he abised me and my mother, he said matharchod, bhainchod to me and my mother,

i am going to complaint this issue to the police station
his contact number is -[protected]
and i am also going to sue ola for this

On may 26th at 13:04 i recharged ola money with 200rs from idfc net banking account. I received a message from my bank that rs200 has been debited, but i did not receive the ola money for the same. Please look into this issue as soon as possible as i am an frequent ola traveller and i do not want to to lose faith in ola. Also what are the further steps that i should take to initiate the refund process please do let me know about it. Lastly please give your proper customer care number which someone receives as i have tried 10 diffrent numbers which no one has received yet.

Very pathetic billing and customer service by ola. Being a regular customer i have never expected this.
I have been charged almost tripple the price, that was shown to me while booking. While i searched for the customer support, their support page shows service not available.
My travel # crn[protected]. I have booked old micro for 224 rs for howrah station but when travel finished i had to pay 510 rs.
I believe price should never vary more tha 10-20% but it happened more than double which is very surprising.

I booked a ola ab this morning 26.05.17 for pick up at eastend apartments new ashok nagar, gate no.1. On getting confirmation sms at 11.44 am from ola i was at gate no.1 from 11.45 am but the cab did not turn up. I contacted him over phone ([protected]). He told me that he was already at the metro station and would be reaching gate number 1 shortly. But never came. I contacted him again shortly before 12 pm. He told me that he was at dominos which is not at gate number 1. Again asked him to reach gate no.1 and gave him the direction and waited. But he did not come. I got your sms at 12.11 pm cancelling my booking osn[protected] alleging my not turning up within waiting time. Nothing can be more preposterous. As a matter of fact i had to miss my appointment at my destination (Gymkhana club) for which i had to apologize to my host. I await to see how ola intends to compensate me for this horrible conduct of the driver and the company.

I went on 20th may from malviya nagar to t-3 termina;l. And was charged rs. 75 towards cancellation of ola cab on 10 th may at 2.30pm. Whereas i was in chandigarh. At that time. This excess money charged may be refunded to my account immediately. I had already written on 20th may midnight without any result.
Please do the needful and transfer the amount to my account. Which is as under; ;
Ravti raman dang
Hdfc bank a/c no.[protected]
Ifsc code : hdfc 00000003
Branch : k g marg

When we are trying to book a cab nearby eg : 2min far, after booking it is showing 9 min time to reach our location, when i tried to call driver he is too far to our location and it will take more than 9 min. We are too frustrated today very bad experience with ola app.

Why it not booking nearby cabs when we are trying to book, if the cab is too far it should show like exact time before booking but after booking it is showing...

Sir I am booking ola cab on 20/05/2017 at my location near Madannapet, Hyderabad for advance booking before 3 hours journey time 17.45pm just 5 minutes before given a message then I will call to cab driver he told me I am airport parking sir how I will reach u then I am also trying next booking he also told me I am in LB Nagar how i am reaching ur place really I am very upset for ur service

When Ola boasts of its flat ₹29 auto fares upto 4km, it cheats by charging ₹49 for rides that are well within the 4km bar. I have been wrongfully charged extra money for Ola auto rides that are shorter than 4km. This is sheer fraud. They do not even have a proper portal with an appropriate category to raise concerns such as this. Kindly take action.

Team,

I have recently took a outstation cab using ola app. The calculated distance is not correct. I have asked to re-assess the distance from their back end data. But they are denied to provide information and re-assess.

I do have a good respect with ola, but based on this incident.. I was little worried to recommend and use the ola. Either the ani technology is cheating or ola management is not having a control enough on their partners.

Please be cautious in using the ola.

Here is the crn[protected].

In the name of share pass olacabs are promoting no peak time charges as their marketing funda but when the customer is actually booking a cab it js clearly showing peak time charges are applicable. They are cheating customers by selling share pass and also after we cancel the sharepass they are crediting the money back to their digital wallet but not the bank account

I booked their auto service for the first time and had a terrible experience.

I had to wait for 50mins. for the auto to arrive and when it did I had to pay exorbitant fare. This is my daily route & I always pay minimum fare of 20Rs. I thought of booking Ola cab since its difficult to get auto easily for short distance. They have mentioned on app that for first 4 kms they charge 29 Rs., I ended up paying 49Rs. for travelling just 1.5 kms. They added something called access fees of 20rs without my knowledge. So basically these guys are cheating you, when I complained all they said was they can't do anything to help.

Please DO NOT USE their Auto service.
Their call centre agents are use less.

PLEASE USE UBER instead of these cheats.

I had already registered a complaint on http://consumerhelpline.gov.in/ on 3rd May 2017, but Ola have closed it without my consent and I have been informed to register my complaint on consumer forum. The details of my Complaint No. - 255260 is provided below:

I had pre-booked ola cab on 30th Apr 2017 @ 4:30 PM for a morning pick up at 3:45 AM on 1st May 2017 from my residence Amrapali Princley Estate, Sector-76 Noida to New Delhi Airport Terminal -1D. My Booking was accepted & a CRN No.[protected] was communicated. However in the morning the updates of driver and cab “Rajender R and DL1RTB 9143 was communicated on the ola app but there was no response from the driver in spite of repeated calls made by me. Further, as there was no communication from the driver till 4:15 AM so I cancelled the earlier booking and made a new booking. This process wasted a lot of time and eventually a new ola cab arrived at 4:24 AM. The delay due to all the above resulted in me reaching the airport at the last moment and eventually missing my flight and the new booking for a flight from Delhi to Bangalore costed me 23, 292 INR. This is highly unethical and unexpected behavior from OLA which has resulted in both physical & mental harassment and financial loss.

Complaint No. - 255260 is not amicably settled. Ola has themselves closed it without my consent and I am not at all satisfied by their response. How can Ola themselves close this complaint? I won't be satisfied till I am compensated of the entire amount by Ola.

I used Ola for my father and after reaching the destination driver took the cash as well as deducted from my Ola money. When I raised the complaint to OLA they are in turn sending me an regret email and stating that refund cannot be initiated since the driver is denying he took money.Is it that a customer who has been using this service since long will be laying regarding this? And if always driver is to be believed then why the option provided to customers to flag the same.

Below is the reply I get from OLA.

Your request (Ticket[protected] has been resolved.
Janushree.G (Ola Cabs)
May 23, 12:29 PM IST
Hi Amit,

Thank you for contacting Ola.

This is with regard to the booking CRN[protected]. We are sorry to know that cash was paid and your Ola money was also debited.

I appreciate your time on the call today. I request you to check the notification in the application before making the payment to avoid such instances in the future and please do not pay any additional cash if you have sufficient Ola money to pay for the invoice. Kindly inform to the person who is travelling about the payment. We regret to inform you that we cannot process the refund from our end.

We appreciate your understanding in this regard. Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Ola Support

I booked an auto.. with driver.s name Rajanna and auto no. CRN[protected] from indranagar metro station Bangalore to sr layout murugeshpalya at 8:10 a.m on 21 may 2017. In my phone drop location, charges were showing correctly in boarding and throughout the ride. I was shocked when driver stopped to clarify the route and he told me that the location was koramangla, far away from my drop point.when I enquired the details of drop location and charges on his phone were not matching with details on my ola app, with correct otp and my login name on his phone. I was charged 110 rs and droped far away from my drop location.to go back to my location I had to pay 115 again. I missed an important training I had to attend at 9:00 am and also paid 5 times the money. I went to ola office at wind tunnel road and complained but they have taken no actions which they promised yet.please look into the matter I am very upset about the service.