Ola Cabs / ANI Technologies Complaints & Reviews

The best worst answer from the customer care. We boarded the cab around 12:44 am on june 4th with crn[protected]. When we boarded and at the toll gate the cab driver asked the toll gate fee which i rejected to pay as i booked the cab by ola money. The ola cab driver informed that you pay the amount otherwise u will be dropped at airport agian. So i asked him to drop at airport. For that ola has charged me rs. 459/- from my ola money. The unprofessional driver details has been provided by ola and unfortunately ola has charged me the bill which is very unfortunate and poor service from ola. Rs.459/- has been deducted where my mistake is not there and i didnt get the proper solution from the customer care also. It worst service and response from ola. When i call to the customer care they informed that driver partner should be available. How should i approach ur driver where my mistake is not there. Refund the amount.

Ola should not suffer and blame the customers for their profits.

I engaged ola cabs for my travel from dwarka sector 4 to t3 terminal if i airport new delhi on saturday 4th june 2017. The mini cab fare estimate while booking showed rs.265. The cab driver expressed certain difficlty in his mobile phone as a result he could not use his mobile during the entire trip. After reaching the destination he could not close the trip and did not collect any money. My ola app and my booking of that trip was to paid through ola money. Much later on 4th june i received an invoice for that trip for rs 548. Ola cabs had deducted rs 355.00 from the ola money and balance for settlement by cash. This is increasingly higher fare and the entire ola app system seemed to be quite unfriendly and unsystematic. I could not raise any complaint through the app. After reaching mumbai similar problem was faced by me about the fare. I switched to uber and could travel incurring normal fare. I wish i could speak to someone in ola cabs and sort out this issue.

Total ride cost 247 rupees
Got paid 126 rupees from my ola money wallet
And i have paid 230 rupees instead of 121 rupees, the extra amount 109 rs which i paid pls transfer to my ola wallet, i hope this happens due to acceptence of new ride without completing the current ride by the ola driver. And after completion of ride the total amount was not shown.

They are increasing the fares widout informing any one. I went from same location to location for 200 times, the fare was charged rs 50 however suddenly from few days they are charging exorbitantly higher fees. And the interesting fact is that my office to home return journey is charged with only Rs 50 however they have cheatingly put the higher rate in my home to office journey. I have complained in customer care but they dnt have sufficient explanations. Pl do something against this co

The driver name Muddassar Patel who is attached to my car needs to be deactivated and blocked permanently for integrity and security reasons. The reason is that the documents submitted is of the name mentioned above but the photo or the person who is actually driving is different. I also believe that strict action should be taken against the OLA executive who has registered his name in OLA records. I will surely take legal action against OLA for the same and taking customers for granted. As soon as i realised it i am bringing this to your notice.

As in subject, mh03bc3022 car number and crn[protected], he didn't have the courtesy to call and apologise. Cancelled as i did not tell him the destination... Very unprofessional and affecting the ola brand. We were all at inconvenience due to this behaviour...
Does ola allow a driver to cancel without any valid reason... Is this going to be addressed as i do not see this kind of behaviour arising from uber in mumbai i

My parents were travelling from chanakya restaurant to hotel royal orchid.. I bookes cab it was showing only hotel royal orchid no area was showing.. So i selected.. It was showing 117 rs... Driver thought that hotel is in banipark... My parents were continuosly saying dont take this route... We r telling u the route.. But he always say no.. I know the route n i ll go by my route... At last my father say that we r not going to banipark... We want to go royal orchid dirgapura... N driver charged 200 rs.. From them... It was fully drivers mistake... N i wnt my money back.

From: sunil kumar
To: ola share
Cc:
Bcc:
Date: thu, 1 jun 2017 07:31:09 +0530
Subject: re: ola share receipt for osn[protected]
Share ride was booked fro mumbai airport to station road chembur..
Driver dropped at bandra station, claiming booking for the same.
Further it was very inconvenient, as i didn't get a cab for 1 hr. & subsequently tried to book ola cab minimum 5 times from that location.
Every time driver was refusing after confirm booking.
Finally traveled with great difficulty by private taxi.

31 may 2017
6:03 pm

Logo
₹105
Osn[protected]
Thanks for traveling with us, sunil kumar
Ride details

Harishchandra vaishya
Share - silver wagonr
6:08 pm p7 east, international airport
6:43 pm station road, chembur mumbai maharashtra india
Bill details
Base fare
₹97.25
Total fare
₹97.25
Taxes
₹7.60
Total bill (Rounded off)
₹105
You saved ₹195.0 on this ride with ola share.
To download invoice or raise queries,
Find support for this booking.
Payment
Olacabs olacabs olacabs olacabs olacabs olacabs
Paid by ola money
₹ 105.00

I have hired a eon Ola cab on 14.05.2017 at8.30PM on return to my home where I go to galata gate Jaipur in morning by uber at8.30AM
I paid Rs 196/- for to go by uber which also took long rout
I paid Rs 346/- for return journey by Ola eon cab
hence 1.77% more than uber for same distance where uber also took long rout than usual 17 km
I usually go to my relative by my car and it is 17 km distance
hence we can say Ola cab are more cheater than uber

Dear ola team,

On 27 may 2017 booked ola cabs. We have given the guidance of pickup location to driver by calling on his number [protected] nearly 6 times besides gps. Every time he was assuring that, he will reach the pickup point in 2-3 minutes. We called ola customer care number [protected] so that they will guide the driver & bring seriousness to driver of dropping us at exam center of llm entrance in time but invain.

I have already informed the driver that i have to appear for my llm entrance exam during my every call.

The driver canceled ride after half an hour waiting and stopped responding calls.

I could not reach my exam centre in time and hence missed my exam. It has reflected major loss in my legal career profession and mental agony by missing the exam.

On 27 may mailed to ola support; not received satisfactory response, on 2nd june mailed ola support 2nd time but in vain.

The attachments and screenshots are the evidences in support of our claim. Attached llm entrance hall ticket also for reference.

Screenshots are:
1. First mail copy to ola on 27th may 2017
2. Second mail copy to ola on 2nd june 2017
3. Mobile message - driver pickup confirmation and cancellation
4. Ola app message as booking cancelled (After half an hour)
5. Ola app screenshot - cancellation of booking
6. First screen shot of our calling to driver 4 times
7. Second screenshot of our calling to driver 4 times
8. Screenshot of calling ola before cancellation
9. Hall ticket of llm

Through this forum, i request ola team to respond with appropriate remedy for the loss incurred to me.

Thanks
Sreedhar

Anuj ([protected]) is on the way to your location in a white xcent dl1za4255.

Once you board the cab please share otp-6558 with driver to start trip.

Mera mobile is ola cab me reh gya tha 10min baad maine call kiya phone turant switch off ho gya tha... Maine driver ko call kiya to unka reply tha ki kisi sawari ne phone utha liya hoga... Itni fast koun si service 10 min ke ander sawari bhi mil gai aur phone bhi switch ho gya...

Mujhe iska turant reply chahiye agar nhi karte to police complain bhi kar dunga is driver ke khilaf...
Regard
Mohseen khan
[protected]
[protected]

Dear sir
As calculated its 13.8 kms from shivanagar to madiwala for which should have been rs.180 approximately, the entire money of rs..483/- in my wallet has been deducted,
Dear ola team

I am again and telling that my total ola money was. Deducted, i want to know the reason.
The driver was honest to call and tell that extra amount has been deducted from ola wallet and kindly report.
So i sent mail if you not refunding my balance amount that is unfair and loosing a good customer. Kindly verify since 6th april 2017 i am using your service and spent approximately rs.10-12000/-.
I was not happy with the reply of ms. Sreevani sending an automated report without even verifying, rs.260 is n0t a big money but the customer support and service is important.

Hi

I recharged my OLA money wallet with Rs 599 using the code OMMAY599.

But I have not received the 25%-off vouchers, they promised for the recharge.

When I contacted OLA customer service, they say the promo code wasn't applied. Even after repeated emails they send me the same template reply.

The only reason I recharged for the amount of 599 was because if this offer. The was automatically applied on Ola App, when I clicked on the offer in the page.

As a regular customer of Ola for a long time now, I feel very cheated by this.

You sent me the offer notification. I recharged as soon as I received it. I added the code OMMAY599. Now when I have used it, I haven't received the promised vouchers.

Please look into this. Your response is extremely disappointing and amounts to cheating a regular customer of Rs 599. I did not expect such practices from Ola.

Thank you
Nirupa

Dear Sir/madam

I booked ola from belgharia to shyambazar before 9 am 01/06/2017 CRN[protected]

distance 7 km and bill 147.

but in same time approx. 8 am I booked ola from belghoria to camac street distance approx. 16 km bill was 207. CRN[protected]

for details please find attachment.

I want to know why they took more price before peak hours.

Bavdhan-pune to mumbai international air port distance is 151 km check on google maps, actual distance coveted by taxi is 170 km-acceptable. Driver charged 60 km extra, that is total 230 km. Logic of extra charge is not explained, when complaint raised to ola. They have not given any explaination for overcharge, this is clear cheating by driver. I want ola to return extra charges charged and explain how driver can charge extra. Ola is a gps based travel service and should charge based on actual distance travelled. Even rate card does not indicate for any extra charges. It was a non stop ride from pune to mumbai airport.

I booked a cab on 29 May 2017. the driver reached on pick up point and he refused to pick up just bcoz I have cerebral palsy he said that book another cab. his behavior was so bad and I want to take action against him so in future no one will face such problems again or plz declare in OLA sites that we dont serve a disable person.

OLA Pune
driver name: Vikram disale
OSN[protected]
[protected]

Team,

My name is mohit bhardwaj, have my car attached with ola, through this email i would like to you bring to your notice a serious escalation against driver attached with ola richard dsouza pan card no. Bpkpd5193k, driverss licence no mh-02-[protected], he was attached to my car last week and drove for 3 days till 22nd of may, this driver is a serious nuisance and a thief, he has ran away with all the cash kept in my car collection of approx. Rs 6800 plus rs 500 extra which i gave to him for toll and cng which was earned through cash rides and has also broken the mobile handset which was given to him to be used as a device, i visited the borivali mumbai ola office twice but was told to send an email as they could not do anything there, i have tried to contact this driver and in response i was told (Joh karna hai karle police waale and ola waale meri jeb main hain, mera uthna baithna hai inke saath), when i went to his address mentioned on the adhar card i was told (Iska har 2-3 hafte main aisa kaand hota hai as he is a serious drug addict as well) i must have called him at least 100-200 times but he has blocked me and has not given my money and money for damage for the broken device he kept in the car and ran away, i was told by him koi mera kuch nahi kar sakta joh karna hai karle ja, today when i saw my ola partner application i could see that his name is not even there as a driver for my vehicle, i am writing this email to you as a serious escalation as he has also told me he has deposited fake documents in ola, if you check his date of birth on his adhar card and his licence its not even matching, i don’t even know how ola could attach him with such fake documents (He told me unhe jaake 200-300 diya toh ola waale kuch bhi kar dete hain paisa khake..

Ola is a very big brand guys and i have full faith and trust in this brand i am just wondering how many people he must have cheated before me, including me and how many more genuine ola partners he can easily cheat by just changing ola partner after running away with the cash and device and as he has no fear of police or ola he might even steal someone’s car as when i went to his area i was told iske liye yeh chooti se baat hai, drug addict aadmi hai, i am sure with his attachment in ola with fake documents he feels he can do anything as his dob is also different on his licence, aadhar card and his pan card, i request ola management to block him permanenty from ola so that he stops cheating more people, such people are only spoiling the ola brand name and people like me are getting cheated by thieves and drug addicts like him (I also fail to understand how was his police verification approved, my sincere request is to please take this escalation seriously, i will be also forwarding this complaint to police station, will post it on facebook, twitter and social media so that everyone can realise that such cheaters are tought a lesson by blocking them permanenty so that they dont cheat others.

Hoping for the strictest possible punishment for him and waiting for your reply.

I booked an Ola cab on Saturday 27/06/2017 at 18:53. Driver name Ravinder ([protected]) White swift dzire - HR 66A8639. The driver called me that he is waiting at my location in Alakhnanda market. I told him to stand near SBI atm which was on the road in Alakhnanda Market. We reached couldn't able to find the cab, I called the driver once again he said I am just 300 mts fare from the pick up point, he asked me where you want to go, I said Noida Sector - 74. After that its been 20 mins cab didn't turned up. I called the driver once again to check where he is lost, he said client is already sitting with me and he is going to Laxminagar. I told him when you spoke to me I told you I will go to sector 74 noida then how come you taking different client to laxmi nagar. This was my first problem I faced.
Second time when I booked the cab it was mini the fare was showing till drop was Rs 355/- I clearly mentioned my drop point on the app Supertech cape town sector 74. Noida. Driver Mr Subhash came late reached in 15 mins while booking it was showing 3 mins. When I was dropped the driver charged me Rs 415/-. Subhash car was White wagon R HR 55AA6862. Subhash told me could be an technical error thats why the amount was showing less. These 02 issues are very serious for me. I want full refund for this harassment and wrong billing. If the problem is not sorted out then I will go very higher which you have never thought of.

Driver missbehaved after puting wrong destination and took money for 100m distance we asked him to atleast drop us from where he picked us up bt he didint and left us on road. I m sorry bt never going to use ola apolications i have the detail of the driver. Name mahesh, contact no-[protected], vehilcle no- GJ 01 DV 8127. Kindly take strict action against this

I have taken ola ride today at 10am from delhi airport to mohan cooperative industrial estate, total bill was 542. When i have paid via online volet it was not alerting so driver said pay in cash, i paid him cash of 542/-. Later i got the message of online duduct also. Hen i was tried all driver but he was not responding.
I want my extra paid return

Name balasaheb ugale
Email balasaheb. [protected]@gmail.co.
Mobile - [protected]

Pls help and resolve this issue

Regards