Ola Cabs / ANI Technologies Complaints & Reviews

Please note that on 5th may crn[protected] booked @221 but actually claimed to pay rs.371. This hike is unjust and not proper. There some mystery as it seemed to me. As a result i make this complain for end of justice.
My mail id [protected]@gmail.com.
Hence i would request to refund money wich is charged excessively.
I booked on 5th may from betor crossing to kasba. R

I booked a cab from Axis mall to Amity university kolkata on 6.05.2017. the driver was very nice to me and my friend. But due to some unfortunate event, I left my phone in his car. I called him, he said he found it, and I requested him to return it but he said he had some package from ola and had to complete so and so trip for the day. I called him continuously and begged him to return it. he said he won't be able to and would only deliver it to the ola office. I live far away from my family here and the phone is the only way to communicate with them. please try and get me the phone as soon as possible. the car no. was 4251. the deiver's name was Santosh. I beg you people to deliver the phone as soon as possible to me by tomorrow.

Ola or ANI Technologies is a Fraud. Ola has done fraud with me. I achieved the target on 30 April, the target was of 20 bookings and I did 26 bookings. I did receive the MBG however I did not receive the additional benefits which was introduced for 30 April 2017.

Infinity Think Tank, Tower 1, 2nd Floor Plot A-3, Block GP, Sector 5, Salt Lake city, Bidhannagar, West Bengal 700091

Registered Office:
ANI Technologies Private Limited
Regent Insignia,
#414, 3rd Floor, 4th Block,
17th Main, 100 Feet Road
Koramangala, Bengaluru, 560034
Ph no[protected]
Fax no[protected]

Bengaluru Headquarters:
ANI Technologies Private Limited
Maruthi Infotech Center,
A Block - 5th floor
Challaghatta,
Bengaluru, 560071
Ph no[protected]

The ola taxi service is charging a very high fare. For instance the ride which might cost 250 at prime sedan... Is being charged 500 or above. An undue parking charge which is not required at some places like in elgin road, is being charged which is nearly 200. The taxi drivers behaviour is becoming rude. For micro and mini high fares ar charged. Please take some necessary actions. A minimum of 100 rs hike can be expected but an sudden hike of double the amount cannot be expected.

Today may 5th 2017 i booked an ola cab in kolkata. 5 mins after booking i called the driver to find his location. The location he stated was 5 mins away from my pick up point - however he refused to move from that point and rudely kept saying he is at pick up point, he refused to follow directions to reach actual pick up point and asked me to cancel the ride which i had to. To my shock i saw ola charged me rs 50 for cancellation!!! Which the driver forced. When i tried to reverse this on the ola app on my mobile the app refused action and kept saying email not verified!!! This is complete cheating and i refuse to shell out a penny for these thugs!! I want this resolved else i will have to take action even if it for rs 50 only.

We boarded a ola auto of no. 2931 (4th may 2017, time of boarding:9:00 pm).. After a few couple minutes of travel, on questioning the driver of taking the longer route, we faced sooo much of abusive language from the driver.. The driver was sooo bad and disrespectful towards the women (As we were three women travelling around 9:00 pm). We really felt disrespectful and insecure from the drivers behaviour. We were threatened of throwing out of auto on that night time which is so unsafe. I wonder how can ola keep such kinds of idiotic drivers? It would have been a better for we women to travel alone in that night time than to travel with such a fellow who doesn't know the way to speak to women. Really felt disgusted after all this. He was behaving as though we were providing some service and he was the customer. Constant use of abusive language, threat to take to police station and leaving at the half way were some of the problems we faced. I hope ola soon takes some necessary action towards it. That fellow was even threatening us to block our number form ola service so that we could not use ola service. Please! Please! Please! This is a sincere request to not avail this auto after 6 pm to ladies as this could be very very very dangerous...
I wish my complain takes a stand soon and ola, being respectful for ladies, take necessary actions...

Ola share is the most pathetic service available for everyone. In the morning when I was traveling from Gokuldham to Airoli my pick up was from Viravni estate & we reached till Jogeshwari signal & at that time my driver is getting second pick up from Gokuldham again & these crazy nuts expect driver to go again in Gokuldham area pick up the customer & then drop us at our respective locations, despite of me fighting for not to go back driver & the so called Ola company (unprofessional organization) was ready to leave me in mid way & go for the pick up of second person. Such a pathetic service & no sense at all of locations & how to choose share rides locations. Ola is only a money minded company they just want money from customers but not ready to provide that level of service. It's actually meant to be a customer centric company but sorry to say it's not at all. If people are willing to waste their money then go for Ola rides as people in this organization are ready to eat your money.

Hi,

I am Sarika Rana. I have long been associated to Ola now and never had a problem until now. I booked a cab on 5th May, 2017 at around 9.10 (not exact). What he did he did not even reach my destination and before that he pressed arrived button and the message came on my phone that he has arrived. However, when I went to the destination, I couldnt see him, I called him up and he said 'Ma'am galti se dab gaya, main abhi select city walk ke U-Turn pe hun.' I waited for him. Within 3 minutes I got a message saying your booking has been cancelled. I called him up, by the time he came to my destination and I showed him the message that it has been cancelled. He said 'mere paas to cancellation ka kuch nahi aaya, aap baith jaiye, utne paise dijiyega jitne likhe hain.' I sat in the car because i was already late. When we reached on our destination, he asks me for 50 rs. (share pass had 40 rs) and he started being rude to me, that the trip had been cancelled and tab bhi main aapko laya, jitna maang rha hun utna dijiye' He shouted at me in front of two other male members. Basically when I showed him the message that i had to give 40 bucks, he suddenyl tells me trip to cancel ho gyi to aapko mere hisab se paise dene padenge. Seriously? If OLA is not going take any action against him, I will make sure I take action.

Name- Pradeep Kumar- [protected]
Car no. HR38V6082

I book a ride for my parents at trivandrum at the time I was in chennai. After completed the ride The driver showed the amount of 1454 and collected from them. After a week I got a mail from ola I have a due amount of 1454. I was really shocked. I complain about this to ola. They are not responsible. I really disappointed with this. They ask me to contact The driver but number was not in use. They didn't help me to reach the driver.

These are my account details.
Name: SANJANA
Email ID: [removed]
Mobile Number: [removed]

During one of my OLA Auto ride in Madurai, Tamil Nadu, the driver demanded extra cash. Unaware about OLA's policy about paying extra, I gave in and paid the amount he had demanded. The following are the details of the OLA Auto ride.
Date: 27.04.2017
Day: Thursday
CRN[protected]
Driver: Mariyappans
Pickup location: Vaigai Colony, Madurai, Tamil Nadu
Drop location : South Masi Street, Madurai, Tamil Nadu
Time: 06:52 PM to 07:11 PM
Amount to be paid: Rs.29/-
Amount charged by the driver: Rs. 40/-

I had faced a similar issue during another ride, for which OLA has reimbursed the money. The details of the ride are as follows.
Date: 04.05.2017
Day: Thursday
CRN[protected]
Driver: Jeyachandrane
Pickup location: Vaigai Colony, Madurai, Tamil Nadu
Drop location : Reserve Line, Madurai, Tamil Nadu
Time: 09:35 AM to 09:53 AM
Amount to be paid: Rs.82/-
Amount demanded by the driver: Rs. 102/-
Amount paid by me: Rs. 100/-

This is habitual for most of the OLA Auto drivers in Madurai. The drivers demand extra cash, some stating that OLA had granted permission for them to charge Actual amount + Rs.10 or Rs.20. Unable to contact OLA Customer Care, or due to reaching the destination urgently, most of the customers agree to the demands. Kindly look into this issue and do the needful, else OLA may have to lose several customers.

I have booked ola cab micro for Gurugarm to Noida @ 11:30AM driver reached my location 11:55AM the we reached Noida at 2:00 PM, after that I called to call to Ola tele-caller to generate bill (because mobile application not generate same .) they charged 1475 INR against the 55.2 km as CRN[protected], it's approx. 26.24 rs /km instead of 8 or 10 / km so request to you pleas take necessary action against them

Tapeshwar.[protected]@ymail.com

Hello, I am Venkatram with phone number [protected]. Today, May4th 2017, I booked an Ola Micro for my wife to travel. When the trip was booked, the driver insisted that the money be paid in cash. I had asked my wife to pay the driver in cash. Once the trip got over, the Ola money was deducted automatically, even though the driver accepted cash of Rs 104. When I tried to take care of the issue through the app, it did not let me submit the complaint and instead asked me to talk to customer support. On doing so, I was told that since I had once earlier tried to solve a similar issue before, which they settled through the refund of the amount, they said that the same could not be repeated again as it was one time only process. I was not told the first time that this was the final time this would be done nor I was told why this issue happened in the first place. I need a refund of 104 to my Ola money account.

I called the drive and drive said me (Khada hu yahi) when i said u have to call me after coming at my location then what he replied to me (Balance nhi hai) and he cut the phone and after that i was charged cancellation i will not weave the cancellation
My ola mail id
[protected]@gmail.com
I will fill a case against drive and ola too if i didt get the cancellation charge back

I am Nagarjuna, I used to travel in Ola Mini cab. Sameway on 02/05/2017 I booked a Mini CAB from CMBT Chennai to Velachery. Normally it costs Rs 250 to Rs 300. But today it was billed Rs 800.

I asked the driver he said he is not aware of the policies and the proceduce of calculating fare and he asked to contact customer care.

I paid the bill and contacted the Ola customer care.

The person from the customer care is saying since it is due to peack time they are costing 3 times more on the normal charge.

Normally on peak time also I see it is 1.5 times but it is too much to collect 3 times on the normali price.

They should inform the user properly before booking the price will be 3 times more as it is peek time.

They have not informed and they are arguing on it.

It is too bad to collect the money like this today it is 3 times and tomorrow it will be 5 or 10 times. We should put some control on this prices and advance notification.

When the called the driver is not notified me about the peak time or the Ola app how can I know it.

I demand to refund extra changed amount 500.

CODE: CNR[protected]
Mobile: [protected] / [protected]

Booked an outstation cab rental from Pune to Lavasa on 30th June at 3:15 PM but cab arrived late and we started the journey around 3:36 PM and ended next day at 4:39 PM. The charges were a total os rs 5452 which is unjustified since for 24 hours the ride cost was Rs. 2703 for mini and our ride was upgraded to a sedan before arrival time. After completing the journey and checking the cost which was not expected we called up the customer care thrice to resolve it. But got a response that since the ride started at 3:15 PM and had 3 mins after the buffer time of 1 hr. The cost included the next day cost as well which is not at all justified at any cost. I have attached 2 screenshot justifying to above statement. Kindly help.

Booked a cab at 10:25 today morning from Lakkasandra. The destination was Samad House Deluxe, Shivajinagar - CRN[protected]. Driver Ananda P picked us up and after travelling 0.5km, asked us to get down near the adugodi signal.
When asked, he says the ride got cancelled due to some internet issues. I shall book a cab for you. Get down now. We had to reach our destination by 11 AM, but were stranded in the middle of the road. It is such an unprofessional behaviour.

Booked Ola from Hennur to Anandrao circle on 26/04/2017, 8:00PM, as had a bus to board in 50 mins time. Driver came on time and was standing out side the cab.Before i boarded the cab he asked for destination and when i said Anand Rao circle, he denied drop. Saying i cant come. I asked why did you accept if you were not interested to drop? He got aggressive and said i cannot come, and book another cab. I asked him to cancel booking to which he DENIED. He said you cancel i cannot as i will loose money. I told i will loose money if i cancel, and its your fault and that u accepted and denying duty so u cancel. Driver got aggressive when i tld i am going to complain about him to OLA. He pushed me and entered the cab to drive away. I told what you are doing is very wrong, he again got out of the cab wanting to assault me but thanks to the neighbors and passer bys he said OLA OR COPS cant even touch his Pubic hair. (Jatt be nahi ukhad sakthe). He said this multiple times.

Called OLA raised a complaint, spoke to 3 different people, they pretended to offer full support, saying we will suspend drivers permit and blah blah blah but driver is still on duty and completely functional. I want justice for the verbal abuse i received and the pain i went through when driver shoved me. IS THERE JUSTICE? I have been chasing OLA for week now and no action has been taken. I am pretty sure he is a serial offender, and can only imagine the safety of our women with a man like this.

I went through immense Mental and emotional stress because of this incident. Having shoulder pain as i was pushed and hit a tree which stopped me from falling.

Driver details:
Name: Syed Moammed Saleem
Vehicle: White Swift Dzire Tour
Vehicle No: KA 03 AE 1741
Date: 26th April '17

I booked ola prime cab on sunday, april 23, 02:30 am. On the way he is offering me cigarette and he is forcing me to have cigarette. I said no to him but then he is telling your lips say you are having cigarette that type of word he is using. Please give some action on that driver as soon as possible and it is morning time really i scared for that driver. If that type of driver is there then all girls should be scared... Really that day bad experience with ola.

Diver name : salahuddin hyder

Prime play, white etios

Crn :[protected]

During the ola share ride i was the 2nd passenger to be picked up and was last too be dropped. I had to be dropped at domlur egl and the other drops were very far from mine so it took much longer than usual. My concern is if the drops are not on the way then ola share shouldn't accept the ride. Route was
Kumarswamy layout (My pickup)-regency road-mg road-domlur (My drop)...

Hi There,
I am Arjun KL and I am a frequent user of Ola Auto service and I have been using this service from few months now. My daily travel is between Trinity Metro Station to Domlur in the morning and from Domlur to Trinity Metro station in the evening this distance is just below 4kms precisely 3.8kms and recently with my last two outings with Ola Auto I am very disgusted by your service because you have charged me extra with no reason and when I reached your customer support they said its because I have booked from a different location and according to that kms is more than 4kms but in reality it is not because I have a concrete proof to prove my stand. My question is when I travelled from Trinty to Domlur yesterday on 2nd May 2017 (CRN[protected] the booking and drop location was 146, Mahatma Gandhi Road, Craig Park Layout, Ashok Nagar, Bengaluru TO Vinayaka Tower, KR Colony, 1st Stage, Domlur, Bengaluru you have charged me Rs 29/- and today 3rd May 2017 when I travelled from the exact location (CRN[protected] you have charged me Rs 38/- . Likewise with reference to one of my booking on 28th April 2017 I travelled from Domlur to Trinity Metro Station (CRN[protected] my booking location was Kempegowda Service Road, Domlur I Stage, 1st Stage Domlur TO Meritus Analytics, MG Road, Yellappa Garden, Yellappa Chetty Layout, Siva… and you have charged me Rs 29/- but on 2nd May 2017 for the same location booking (CRN[protected] you have charged me Rs 32/- .

Since I have been using this service from quite a long time I am sure you can access my travel history and all my travel has billing of Rs 29/- but this recent overcharging from your end is ridiculous and unfair practice. Earlier when OLA had its older version of Driver side app there wasn’t such issues and now suddenly there is a huge ambiguity and chaos. I don’t give a damn on how your OLA distance map which is integrated in the OLA app works, my challenge is the distance from my work location to Trinity Metro Station and vice versa is definitely not more than 4 kms and very sure its less than 4kms and I can challenge this in any court of law. Since OLA has a promised its customers that OLA Auto service less than 4kms will charged flat Rs 29/- you better deliver it and don’t rig your customers with unfair practices.
Now coming back to my issue I demand OLA to refund the excess amount charged from my OLA Money wallet at the earliest and also take proper precaution that this thing will not repeat in future. If my issue is not solved quickly I will take this to media and to the court of law and be prepared to face legal consequences. I hope it will not reach that extent and will be solved as soon as possible.

Best,
Arjun KL
[protected]@googlemail.com
+[protected]