Ola Cabs / ANI Technologies Complaints & Reviews

Please note today your driver accident with my car. His name Mehar singh, his mobile no.[protected].
His car no. Is HR 69C T 3823.
He hit my car from front side and this is too much damaged and loss of my money.
I need reimbursement. I need justice.
He also doing rough driving, he try to overtake my car when I already turn left and he did not stop his car and hit my car.
He talk very rudely and after he accept his mistake but did not give any money.

Today(02/05/2017) I travelled from Himayath Nagar to Nagole. I got 2 driver contacts for the same ride. The first driver came and pick me and 2nd driver called multiple times to cancel my booking. He is talking impolite and even he don't know how to deal with customer. He is talking indecent language. And he is asking for cancel the booking.
How can I cancel my booking while am travelling???

Please take action on him as soon as possible.

And provide me the reason for multiple drivers for single ride.

In my Ola App it is showing Driver name as "Chakradhar" and in mail invoice it is showing Narsimha S. How it is possible????

Find below Ride details.

From: Himayath Nagar
To: Nagole
CRN:[protected]
Driver 1:Narsimha S (Grey Verito) Contact #: [protected](I ride with this driver )
Driver 2:-- (etios) Contact #: [protected](This is the person who talking impolite and he don't know how to talk with customer ...etc)

I tried to book cabs and before that my email got unverified automatically without any notification then when i tried verifying it it didn't let me do that on cell phone (Chrome browser "after clicking on verify it didn't came up only with anything") the drivers didn't interacted properly after hello on call thats why had to cancel in other cases when i made booking it brought cars from far away sometime wasn't able to contact driver, driver lied at the location but wasn't (Today evening rajesh sharma osn[protected] and also made a cancellation charge on meeh.

This is literally filthy experience i had i want my money back!!

Ola company sent me faulty vehicle and charged full fare. I had my family with me so in the interest of safety i paid. When i called customer care number to register a complaint, they refused to accept the complain and said that i should have called at that time.
Ola has cheated me.
I also rcvd email saying that complain is solved. No hearing at al!!!
I seek justice

Hello team,

Yesterday my sister is travelling in ola cab while getting down kept the some belongings in cab only, after that tried to calling ola driver his cell is not reachable.
Cab driver details:
Driver name: raghu na
Vehicle #ka 50 a2944 etos
Booked cell#[protected]

Please give the complete information about driver either will give the police complaint against to driver.

Regards,
Ravi heerapur
Cell: [protected]

This is for ride no. CRN[protected] on Sunday, 30.4.17 - When I booked the cab, the fare shown was Rs. 296.00. However, when I reached my destination, I came to know that Rs. 441.00 were deducted from my OLA money. The route was clear and the time taken was normal.

I talked to Customer Care representative at[protected] who told me that she can do nothing about it. She asked me to write a mail to support team. She also told that she will arrange a Call-Back from OLA in this regard within 2-4 hours.

I am using OLA regularly. This has happened for the first time. Although I observed a glitch in the app two days back (28.4.17) also when I booked two micro taxi and OTP of one was getting displayed with driver details of other, but in today's case, I am feeling cheated where I was charged 1.5 times the fare which was agreed / indicated earlier.

I wrote to their support team. However, I received a call from them after 29 hours. This Gentleman Mr. Saurabh told me the same story that he is not having the authority to do anything in this regard ad that he will inform their technical team to look into the problem. When I asked him to connect me to someone who is having the authority, he told me that NO ONE in OLA is having the authority to take a call on this.

Does that mean that OLA is trying to make up for their losses using these CHEAP and Unethical practices!!

CRN[protected] I had booked a ride on 29.04.2017 for 5:00 am from Motia Khan to New Delhi Railway Station. Your Driver came 15 minutes before the booking time and was continuously troubling us to start. He charged Rs.150 for the ride whereas I got the payment receipt for Rs.96/-. We paid it as we had to catch the train. In addition to that, your driver was abusing us for making a short ride in the early morning. Kindly the feedback.

Reference CRN[protected], please be informed that I had availed the services of OLA ( Driver-Pankaj Malik with Mobile no [protected]) on 15th April 2017 from Sector-55, Noida to Udyog Vihar, Greater Noida. I had to step out to get change to pay the driver and since I was in a rush, I unknowingly left my powerbank in the back seat of the white Beat.Trying to reach the driver to this date has been futile, since he just won't pick up. I don't hope that I would get back my belonging but do train your drivers on ethics and courtesy of returning to people what's not rightfully yours.

Drivers are very rude in ola auto. I stopped using due to poor service.
Two times driver didn't turn up on time and initiated cancellation without acknowledgment.
Drivers are unwilling to wait even for a minute and are rude at times. I used the service for couple of days and switched to uper pool due to devastating experience in ola auto.
In the month of april.
[protected]
Request a refund of rs.50 charged as cancellation initiated by the driver.

I had booked an ola mini (Rs 8/km) from airport to my house which is 29 kms away. While booking they didn't show me a price rise of 1.9 times but at the time of check out suddenly a bill comes of 1210 whereas the bill should no where exceed 400 - 500 bucks. Called up the customer care via the drivers mobile, the guy at the other end convinces me that sorry, the mistake is on our part, please pay only 500 bucks. Suddenly within 20 minutes, the mail comes from ola services that u need to pay the other 720 bucks too. So on tuesday had a word with the customer care from my registered mobile n she says she can't help it. This is pure cheating.

Hi, I had a word with an executive Balram from chennai customer support team regards to a simple query on being charged extra. He was very rude. The way he spoke to me made me take it really personal. And i definitely need to raise a complaint on him. Goin on a call from one to two managers is no way goin to help me. You can listen to my cal. And you wil kno how rude he was and hw simple my query ws. I definitely need an answer to him being rude. I really took this personal. My mobile number is [protected] email I'd registered is [protected]@gmail.com

Please listen to this call and I need a solution for this.

Thanks in advance

Your driver babloo abused with us very badly and we want the result of this complaint
The
No is - [protected]
The driver babloo was very fool and speaking very badly
Rest i don't like the behaviour of that blooody driver
He was very rude very frustrated
I don't no when i ask to cancel the cab he start abusing me... Cvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvbbbbbbbbbbbvvvvvvvvv.
...

Ola cab computed the travel distance incorrectly and excessively by 4.2km. Trip undertaken on April 29, 2017 in Chennai, India.

I had another person travel in a 2-wheeler along with the cab for the entire trip. Ola charged me for 40.2km while the actual distance traveled is only 36km. We have used Ola for a very long time and have never had a chance to independently validate the distance charged. It appears that Ola is likely "padding" distance to the trip charge and making extra money.

Driver - name santosh / mobile number [protected], reported at 1. Pm in the afternoon on sunday 30th april 2017, at hotel bhawna clark's inn at kailash puri crossing at agra. The driver did not put the meter on in front of me, it was on before he had reached the pick up address. He dropped me back at the hotel at 5.40, and told me the meter reading was rs.900.95, when i protested and rang up mr. Varun upadhyay, mobile, no-[protected] who had book the cab, which was a tata indica, he said that the fare was correct and so i paid the driver mr. Santosh. I was not given the rate of the cab fare as well as the receipt.

Previously when i had used the services of ola, with a luxurious car for a longer duration and more km. S i was charged much less around rs.700. Matter needs investigation and return of the extra charged amount.

I was raiding in OLA cab in the morning to airport. The driver charged Rs.569/- for 7 KM distance. While booking I was not notified this amount. While droping only the driver insisted this amount saying this the OLA system generated amount. I feel this is really cheating and planning to raise a complaint in the grievience cell.

My name is Rajesh Kumar
Phone [protected]
OLA booking number CRN[protected]

Hello,

Reference : Booking ID – CRN[protected]

I took a cab from the Bangalore airport at around 6.09 am in the morning on 27th April, 2017. I was sleep deprived and extremely tired after a 4 am flight. As I exited the airport, I chose Ola over the AC buses (run by KRSTC) as i thought it would be more comfortable. (despite having to pay double the cost). However, it turned out to be just the opposite.

The cab driver was rude, arrogant and a bully to say the least. He refused to switch on the AC despite repeated requests. He said he did not have money for the extra diesel and blamed OLA for his plight. According to him, OLA does not settle driver partner dues on time and hence they were left with no choice but to refuse AC services to customers. The only way he would switch on the AC, he said, was if I paid him extra cash / transfer funds to his bank account directly. I found myself caught between this ugly spat between the driver and company and had a horrific experience throughout the journey. If that was not enough, he took out his frustration on me and was constantly blabbering something in his local language, he would not let me rest. Further, at every toll he haggled me to pay the charges in cash. It was only when I blatantly refused (as it was against OLA's policy), he paid and proceeded ahead with the journey. This happened at every toll we passed on our way to the destination.

While on my journey itself, I immediately raised a complaint with OLA, however, to my surprise they never responded other than on the toll issue. It was then that I called their customer support to again escalate the issue and demanded a refund for all the harassment and inconvenience. Their customer support team brushed aside the issue saying it was merely a case o[censored]nprofessional conduct by driver. They blatantly refused to acknowledge the harassment that I was subjected to and denied the refund on the grounds that I was given a drop irrespective of anything else.

When the trip ended, I was really frightened at the way he was shouting at me for not agreeing to pay the fare in cash. I was taken aback by his violence. I thought, as any sane person would, that it would be best to take this up with OLA instead of further haggling with him.

I urge Mr. Bhavish Aggarwal / senior management to look into this extremely disappointing OLA experience and take appropriate action against those involved, also do suggest me an appropriate remedy / compensation.

Regards,
Apurva Dalmia

Today on dated 29/04/2017 I have booked a OLA CABPrime Sedan vide CRN NO[protected] from Indore Railway Station to Vijay Nagar. Driver has refuse to start on account of luggage, Luggage was four small suitcases and two small hand baggage/laptop. There is only two passenger. He refuse to keep small luggage inside the car, and there is no carrier on car. When we asked to cancel the ride so that we may book another cab. he started misbehaving us and not cancel the ride resultant OLA Cabs charged cancellation charges without our fault and we Senior Citizen has unnecessary harassed and has to book another mode of transport . Passenger coming from long distance by train or air has to carry some allowable luggage. Ola cab has to take action against such driver and waive the cancellation charges with apologies.

Yhis mail is with reference to he ride booked by me on April 27, at 12:59.
Ref no. CRN[protected].
The driver asked me to cancel the ride as he did not have permit to go towards Noida as explained by him. Afterwards I immediately books Ola cab for the same destination. Deduction of 50 Rs was made wrongly made as cancellation fee.
How can a customer be liable if the driver is not ready to commute to the destination.
Please refund the wrongly charged cancellation fee of Rs 50.

Thanks and regards
Capt. Mayank Swarup Sharma

I am regular user of ola (Weekly 2 - 3 times) on 16th apr i have travelled to nanganallur to chrompet at evening 4 pm via ola. Regularly i use to travel these 2 places via ola frequently, its charge me around rs 140 - rs 160, but this time they charged me 587, and deducted money from my ola money, i asked to deactivate my account, but still its not

Booked Ola car today April 26, 2017. Driver confirmed pick up at 11.04 AM. Driver confirmed arrival to location on calling him. Thereafter he is not picking calls. Car No 2575. Driver mobile [protected]. Send sms to driver at 11.11 AM stating that complain will be made against him. No response.
Second time such poor service from Ola. Switched to Uber for this ride.
Booking code for ride for Ola is 1773