Ola Cabs / ANI Technologies Complaints & Reviews

Hi,
I had booked an ola cab .First of all the driver didn't arrived to the pick up location. And when I had cancelled the ride he called me n started abusing me saying that are u crazy y did u cancel I wasted my fuel .
Is this d way the ola people behave with the customer.I m totally unsatisfied with the behaviour.pls teach ur drivers etiquettes how to talk to the customers
Driver name -
Naveen M ([protected]) Silver Indica KA41B6915

Yesterday night I booked a ola share cab from Malad, Mumbai to Vashi, Navi Mumbai. The cab arrived and i was told the 1st drop is in Thane, now how is drop to Vashi from Malad and drop to Thane from Malad on the same route. There is a distance of 18 km. and time difference of more than 35 minutes, Now as per ola norms there can be delay of 20- 25 min between two drops and this was told to me by ola's twitter handel on twitter itself. I am also attaching that image. Who is responsible for the wastage of my time and money?
I need an compensation or reimbursement for this particular ride of mine OSN[protected]

Hi Team,

I booked a cab on 13-april-2017 from old khardai mundwa road to swargate puneI, the driver demanded extra Rs. 100 in cash for luggage, after sitting in car, I asked him to cancel the ride, but he denied and left me in middle of the road, and from my ola money account Rs.132 was deducted without completing the ride, Apart from that, he snacthed my phone and booked ola offline, which costs me Rs. 3 again.

I have raised this issue to ola support, they
Say that according to driver " I requested the driver to stop the car as my friend is coming to pick me." hence they are unable to validate my complaints nor refund my money.

Please look into the issue, as i have proof this driver, snatched my phone and booked another cab ola offline, plus i didn't see any option of ending the ride on ola app.

Please i request you to take strict action against the driver, and ola services.

Yesterday OLA Kolkata has charged Rs-525/- from me just to travel 11.9 KM which took 63 minutes time. At the time of booking it shows expected fare Rs-180/- however post completion of the trip they charged me Rs-525/-.
There was no peak pricing shown at the time of booking but now they are showing 2.2x peak time charge.

This is clearly cheating to the customer and I have a serious complain against OLA on this. They must refund me the differential amount otherwise I will take necessary actions against them.

Hi
Very bad morning. But thank god we are still alive. We had just missed from great accident.Driver slept while driving and went to hit on divider. Am pregant we were telling from the starting to go slow he was not listening and very harsh driving. In the mid of the journey we got down and booked another cab.Please take acction against him, white Ritz . Nagendra SI driver name and CRN[protected]
Thank you
Indu

Hi,

I have booked a Ola auto (indore city )and one driver picked the call but when i asked him if he is coming to my destination he said he will take 15 mins . I asked to give me confirmation, then he rudely said he dont hv a time now . I tried calling him again he disconnected the phone. I have beedn waiting for 30 mins but no response .

Please address my complaint against the driver - His number is - [protected]. Please do the needful ASAP.

This is regard to poor judgment shown by my ola share a cab driver, we were driving back from Powai on the freeway on way to chowpatty, ideally the closest exit would be near Crawford market from freeway buy we somehow end up at fountain I ask to stop the cab so I can get off he suggests the cab can't end till we reach
Chowpatty while he's busy communicating with another passsanger so I say OK let's continue from fountain we pick up a passenger who gets off at beach front I Need to go 5 mins straight ahead to reach my home which he doesn't mind dropping me to then suddenly there are three more passengers and he's on his way to Andheri o am screaming on top off my lungs to drop me first as we were going away from my destination and now he decides I only put chowpatty on my destination so he can t drop me to my house while by the way is Chowpatty just not on the beach! And I had to get off mid way exhausted from a 2 and half hour drive on the free way which is supposed to cut time instead he just wasted a whole lot of it, I reached exactly in an hour same ola share from chowpatty to Powai Renaissance with no complaints, this was careless and rude on part of the driver he was non cooperative showing no sense of responsibility to get me to my destination only blindly following the navigator instructions without using his own eyes or brains, highly disappointing

Hi my name is roshan singh and hired a ola cab last sunday from mayur vihar phase 3 to akshardaam temple. It's took 137 rupees of fare for this ride and i am ok with that as i checked in ola cab apps. But when i hired the ola cab from akshardaam to mayur vihar phase 3, ola cab driver took 254 rupees from me. When i asked for paytm and card swapping, he doesn't have a device to make a payment.
But issue is here from akshardaam to mayur vihar phase 3 why he taken 254 rupees. When i complaint to ola cab customer care and i came to know through customer care, they taken extra charge of mcd toll tax and cross other state so they made extra charges of toll tax.
As a passenger why should i pay toll tax and other state tax charge. And it is driver fault whether he took me that way.

Kindly do needful on ola cab as they are making fool to public and making money.

I avail Ola in regular basis to go to my office and come back to home. It's about 4.5 MK distance from home to office and Ola share generally charges Rs. 55 to Rs. 65. During the peak hours, they changes max Rs.85-Rs.90. I go to my office about 2 pm daily.

Today they charged me Rs. 192 in a share cab just to cover a 4.5 km. Almost 3 times compared to usual fare. My fault? I have not noticed the fare during booking. As a regular customer, I knew that it will charge me max to max Rs.85. Immediately after the ride, I called up Ola customer care, they said sorry, they cannot do anything on this.

I agree, I did not noticed the fare but still should we allow them to charge anything they want? Availing cabs becoming necessity in our day to day life.

I want, the govt should take immediate action to regularize the fares. They will charge higher side during the time of high demand as they are also doing business. But it should have a limit!!

I booked a ride on 12th of April, 2017 of OLA SHARE.
My destination was TEMATHA from Kamalgazi Sonarpur.
OLA accepted the share and also came to my destination(home), but when he heard that the destination is TEMATHA, he declined it.
It was my father who was going to take that ride, so he asked him to provide him the OTP. My father refused to give him so, and then the CAB driver called me for the OTP. I being unaware of the fact gave him the OTP, and as soon as I gave him he told me that HE CAN'T TAKE THE RIDE AND HE IS CANCELLING IT!
Later after few minutes my elder brother called him, and asked him that WHY CAN'T HE RIDE THERE? Infact it is about only 8km away from my destinations.
The can driver asked my brother who is it very rudely and shouted at him. The driver then shouted ' Rakhun toh phone!' which in english means END THE CALL and then he ended it!
Now I got the message that MY OLA RIDE HAS BEEN COMPLETED AND THE DRIVER COLLECTED THE RIDE MONEY FROM ME.
This is the first time I am getting so poor service from OLA!
Now i am worried and afraid of such kind of behaviour getting from OLA in the near future!

HERE ARE THE DETAILS OF MY RIDE:
CAR: White Swift Dzire
CAR NUMBER: WB19G5472
PHONE NUMBER: [protected]
OSN[protected]

Dear Sir/Madam,

I want to bring to your notice about an unprofessional behavior of an Auto driver this morning[protected]
I have booked an auto and got into it on time.Once I got in, after 100mtrs I was asked to get out of that auto without any reason and shouted to pay the money without even reaching the destination .

If at all he intended to make me to get down, he could have asked me to cancel the service in a normal way.

I experienced very bad situation. I Booked the Auto using OLA app.

Vehicle Number: KRN[protected]
Driver name: Raju

Please take some action so that it should not be repeated.

All the auto drivers in Bangalore are very same. Try to implement some kind of law and make them to take money what's there in meter. They charge 50-100 bucks extra over meter charge.

Hi i have submitted my mobile to apps daily damage of my mobile to claim insurance submitted month of march but they is no mail communication and no call and no show and i am waiting for your response if any update please try to call me and sent me a mail id dont to whom to contact because its almost one month please do the need full
and my complain number is ADN45_C_060317_[protected] samsung j7 and my contact number [protected]

I am regular user of OLA cab services and use to keep high amount of OLA money to avoid cash payments. Current balance in my OLA money is Rs. 1200. I have also availed their OLA pass facility by paying Rs. 399. Today my account got blocked. I tried to reach their support division but they can't explain the reason for blocking. My OLA money also not getting refunded. The executives as well as supervisors over there are not replying properly.

You kind interference in this matter would be highly appreciated. Do let me know if you need any other information.

Thanks
Archana Madan Kohli

Hi Team,

This day morning i had booked OLA Micro cab from Choolaimedu Vanniar street and get dropped at Ekkattuthangal, regular fare comes around Rs.80 only, but this day charged Rs.175 and select Coupen offer also : FLAT75. Why you are sending sms to all like providing offer. Please don't cheat. We have alternate option also. Why always choosing OLA?? It was best fare, but now your fare is more than Fasttrack, Uber, UTOO, etc..
This day evening also palnned to book, but mind changed after this cheating happen. Please don't circular fake news like FLAT / PRIME offer.

CRN[protected]

If any clarification call me.

Mobile : [protected]

I delma miranda using ola cab app. My mobile number is [protected] and email id [protected]@gmail.com.

I last used this app on 27th March. On 2nd April when I opened my app it was blocked my the company.

I have given complaint to their support team as well as to grievance cell.

But the problem is not solved yet. Moreover my amount is blocked in ola money.

how to retrieve the money.

I booked an Ola share to navi Mumbai on 29th march morning. Waited more than 10 mom and boarded the cab. Soon I realised my co passenger had a drop to bandup which is in opposite direction. How can a cab be allocated like this. I asked the driver to call customer support, unfortunately she had no clue and was wastage of time. Then i called customer support. Your agent asked me to get off the cab and book a another cab.
I got down in the middle of the road in the hot sun. Tried booking another cab but didn't find one. Ultimately I had to take a rick to station and travel in train.
I wasted more than an hour in this cab trouble and was V late to work.
I got down in the hot sun and since i have health issues with sun, i suffered the rest of day with headache.
This was the worst of experience.
My earlier complaint is also not resolved till now.
Kindly let me know how are you gonna compensate for the pain you have caused.

Regards,
Tiji George

I have a ride on ola cab on 1/4/2017 between Maurya Enclave, Burari, Delhi to Sangam Vihar, Near Batra Hospital, Delhi. The Distance in between of above mention places are 37 to 38 kms. as per google map & also according to my own vehicle. But in ola invoice it is mention 73.6 kms. & according to that they charged 971/- rs. from us as a fare which is almost double of the actual bill & double of actual kilometers. I have also attached google map distance picture & ola invoice in which you can clearly see the difference in kilometers. I have tried to complaint on ola customer care but they refuse me to register complaint by giving me reason that we are not able to lodge your complaint because we have no facility to register a complaint & they also told me that you can lodge your complaint through app after that I have tried so many times to register complaint but not successful to register my complaint through app. So, I can say that this is the worst experience with ola because they charged double money from us I want that money back to my account ASAP.

I am customer of Ola since 2014. I lost my registered mobile number. As it waa not able to delete ola profile I have created now id with my new number and started using services. As i recieving information from Ola saying i can add my debit/credit card and travel with that.
As i waa not getting the option for it i called customer care and they raised support ticket on that. As there was no rply from their side since 10 dqys and i called back. She said offer is available only for selected customers.
My question is, if it so why i recieve offers?
Why only selected customers? Others who all are using Ola are stepmothers son?
How can we update ola app if we lost our sim?

Thomas
[protected]

This is to inform that, i didn't travel in ola cab, chennai city. Of all, i never reside at chennai, i want to point here. The booking and billing update is received every time to my gmail account. This is a nuisance. This is been done for three times.in our family everyone have their own car, there is no requirement of hiring a car. I would like to register a complaint on the ola cabs and the customer support for this issue.
I would like to request you not use my mail id to book ola and also i want to know who has used my mail for such billing process.
Thank you

Ramji tiwari - prime sedan white xcent.
Crn[protected]. This driver is a cheater, My wife took old cab today 9 april 2017, at 12.45 diver dropped her ar kandivali, she add money in ola money wallet nd she did it for the first time, she didnt realised as amt deducted frm wallet nd she also paid cash of rs.368 to driver. Which the driver didnt denied nd took the money as well. Very unprofessional if customet dont know abt this nd if driver is much knowledgeble then he should have educated abt the facility. Very bad experience nd unprofessional. I requied an answer with old team.what they will do abt this. For ref plez check the screen shot